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Beoordelingen van Best Western Plus Sebastian Hotel & Suites

2.5 out of 5
Best Western Plus Sebastian Hotel & Suites
1655 Us Highway 1, Sebastian, FL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 520 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 287 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 98 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 61 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 37 van 1003 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Diego

Positief: Personeel en service
1 nacht verbleven in oktober 2023
Reactie van Jennifer op 17 okt 2023
Thank you Diego for your review.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Uitstekend! Het beste hotel dat we hebben getroffen tijdens onze reis door florida!
4 nachten verbleven in februari 2020
Reactie van Danielle op 19 feb 2020
Thank you so very much for your review. We are so happy you enjoyed your stay with us and we hope to see you back again soon!

10/10 – Uitstekend

Jos

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
netjes en schoon hotel met goed ontbijt
Hotel is schoon en netjes maar er is in de omgeving weinig te doen
Thank you for your review. I hope you'll come back and stay with us again soon. Richie Rego General Manager

10/10 – Uitstekend

Briege

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel. Close to what I was looking for!
1 nacht verbleven in mei 2024

6/10 – Redelijk

John

Reisde met partner
Positief: Personeel en service
Too close to road and train tracks breakfast was good
1 nacht verbleven in mei 2024
Reactie van RR op 4 mei 2024
Dear John, Thank you for your review. I'm glad to hear you enjoyed breakfast. I apologize for the traffic noise. It doesn't bother most guests, however I can totally understand how that can be frustrating for those you hear it. Richie RegoGeneral Manager

8/10 – Goed

Donald

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was told incorrectly about the rewards. I was told I could join up after instead of at the time of check in. So my 2 night stay didn’t count.
2 nachten verbleven in april 2024

8/10 – Goed

Stephanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
La place est bien mais ils avaient des groupes d’adolescents qui fesais beaucoup de bruit dans les couloir jusqu’à minuit … je suis pas quelqu’un de très difficile mais ça cetais vraiment désagréable
2 nachten verbleven in april 2024
Reactie van Jennifer AGM op 26 apr 2024
Thank you Stephanie for your review.

10/10 – Uitstekend

Leah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff was fantastic.
1 nacht verbleven in april 2024
Reactie van Jennifer AGM op 26 apr 2024
Thank you Leah for your review. I will be sure to share your comments with our staff.

10/10 – Uitstekend

Dave

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jennifer AGM op 26 apr 2024
Thank you Dave for your review.

10/10 – Uitstekend

John

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great morning breakfast choices. Something different everyday. Staff will go out of their way to make sure you’re taken care of.
3 nachten verbleven in april 2024
Reactie van Jennifer AGM op 10 apr 2024
Thank you John for your review. I will be sure to share with our staff.

10/10 – Uitstekend

Oneyda

Nice comfortable room. Free warm breakfast cofre and a expreso machine available at all time, definitely will stay there again next time
1 nacht verbleven in april 2024
Reactie van Jennifer AGM op 9 apr 2024
Thank you Oneyda for your review. We are glad to hear you enjoyed your stay.

2/10 – Ontzettend slecht

Howard

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
After drivingfor 6 hours and arriving at the hotel, we found the lobby was full of people, and our room was not ready. At the front desk the clerk gave us two free drink coupons to have at a bar nearby while we waited. We accepted the coupons and waited at the bar even though we both would have rather showered and prepared for the paty we were in town for. We were allowed into our room 90 minutes after check in time. The next day I went down to the lobby to receive the two drink coupons that were included in our VIP room rate. The manager at the desk refused and told me that the two drinks we got the day before while we waited fo our room were those coupons. We in no way wanated those drinks at that time. We wanted our room. After I confirmed that this what she said I gave up left. As I walked away, I heard her mutter how those coupons ($8) were expensive. Just outrageous! How cheap and short sighted. We won't be back.
2 nachten verbleven in maart 2024
Reactie van Jennifer AGM op 6 apr 2024
This review has been previously responded to.

6/10 – Redelijk

Richard

Reisde met een groep
We had to change rooms twice because of the bad smell. We were awakened in the night several times by other guests.
1 nacht verbleven in maart 2024
Reactie van Jennifer AGM op 5 apr 2024
Thank you Richard for your review.

8/10 – Goed

Dennis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Jennifer AGM op 5 apr 2024
Thank you Dennis for your review.

6/10 – Redelijk

Krista

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Smelly-musty and sheets seem damp, carpets need a good cleaning! Bathroom floors also need to be cleaned better.
Reactie van Jennifer AGM op 26 apr 2024
Thank you Krista for your review. We will be looking into the issues you mentioned.

8/10 – Goed

Lourdes, North Port

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean, the breakfast was very good, specially Shannon, the attendant. She was always refilling the serving containers and cleaning around the area. The beds were comfortable and there was no outside noise from the road. However, the toilet was so tiny it was better suited for an infant!. Best Western, in their infinite wisdom wanted us to check in online days before we were supposed to be there. I did not do it because they wanted a copy of my driver's license to be scanned and sent to them. I even called headquarters and they did not know of those practices. Then, when it was time to check out, again, they wanted for me to tell them in a message when we were leaving (checking out). I did not check out online simply because I did not know the exact time!!.. While checking in the person that was missing at the front desk appeared and she was not nice at all, very unfriendly. Customer service at that point was awful. We did not appreciate that. She did not even informed us that there was breakfast from 6 AM or the location of the breakfast area (I had to ask). For the check out, this woman came out of their office to the front desk reluctantly and did not say one word. She was obviously not happy and it was pretty noticeable we were disturbing her. Since we noticed we had troubled her, I only said "I am checking out with you because I like human contact" and left at that. Very poor customer service. The hotel does not deserve this kind of people working there.
5 nachten verbleven in maart 2024
Reactie van Jennifer AGM op 27 mrt 2024
Thank you Lourdes for your review.

8/10 – Goed

Nancy

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is great. Only suggestion is to remove room carpets ...I believe that would get rid of musty smell
3 nachten verbleven in maart 2024
Reactie van Jennifer AGM op 27 mrt 2024
Thank you Nancy for your review.

2/10 – Ontzettend slecht

Carina

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Room wasnt ready at check in had to wait 2 hours til it was ready. Gave 2 free drinks at sister property. Took but wasnt interest as we dont drink
1 nacht verbleven in maart 2024
Reactie van Jennifer AGM op 27 mrt 2024
Thank you Carina for your review. We are sorry to hear about the wait time to check in. We do apologize for any inconvenience this may have caused you.

6/10 – Redelijk

Joseph W

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Jennifer AGM op 22 mrt 2024
Thank you Joseph for your review.

6/10 – Redelijk

Jessica, JACKSONVILLE

1 nacht verbleven in maart 2024
Reactie van Jennifer AGM op 5 apr 2024
Thank you Jessica for your review.

8/10 – Goed

Mary

2 nachten verbleven in februari 2024
Reactie van Jennifer AGM op 27 mrt 2024
Thank you Mary for your review.

10/10 – Uitstekend

Karen

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a great place, very convenient to everything, with nice restaurants on the river to enjoy.
4 nachten verbleven in februari 2024
Reactie van Jennifer AGM op 2 mrt 2024
We are happy to hear you enjoyed your stay in Sebastian.

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location close to nearby restaurants and bars owned by same management group. Dog friendly with a very reasonable $20 charge.
1 nacht verbleven in februari 2024
Reactie van Jennifer AGM op 2 mrt 2024
Thank you MIchael for your review. We are happy to hear you enjoyed your stay.

8/10 – Goed

Robert D

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good breakfast. Clean. Pleasant staff.
1 nacht verbleven in februari 2024
Reactie van Jennifer AGM op 25 feb 2024
Thank you Robert for your review. We are happy to hear you enjoyed your stay.

10/10 – Uitstekend

Jamie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Jennifer AGM op 25 feb 2024
Thank you Jamie for your review.

10/10 – Uitstekend

Maria L

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
That I order and payed for 2 queen size with a sofaarea and we got a room with no sofa area and I paid extra 8 dollars per day.
2 nachten verbleven in februari 2024
Reactie van Jennifer AGM op 25 feb 2024
Thank you for your review Maria. Refund has been requested from Expedia for the room downgrade.

8/10 – Goed

Jennifer

Reisde met huisdieren, Reisde met partner
Like everything. But very close to train tracks. Could have more selection of fruit at breakfast buffet. Only apples and some poor looking bananas
3 nachten verbleven in februari 2024
Reactie van Jennifer AGM op 16 feb 2024
Thank you Jennifer for your review.

4/10 – Matig

Sherri

Negatief: Netheid, personeel en service
They keep forgetting to clean our rooms and then when we’re at the pool, they were power washing and clean it and then smoking in the entrance outside. They should have a designated smoking area where people don’t have to walk through.
4 nachten verbleven in februari 2024
Reactie van RR op 17 feb 2024
Dear Sherri, I want to apologize for the issues you had during your stay. That is not the type of service we are known for and I will be speaking with my team to make sure we understand how we could have done better. Richie RegoGeneral Manager

6/10 – Redelijk

Robert

Positief: Netheid, personeel en service
It was busy, so took longer to check in
1 nacht verbleven in februari 2024
Reactie van Jennifer AGM op 14 feb 2024
Thank you Robert for your review.

10/10 – Uitstekend

Maegan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Jessica at the front desk was amazing she was sweet and funny, she made my stay hilarious. I recommend this hotel if one is visiting vero beach.
2 nachten verbleven in februari 2024
Reactie van Jennifer AGM op 14 feb 2024
Thank you Meagan for your review. I will be sure to share with our staff.

10/10 – Uitstekend

Tom, Kenosha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
excellent, thank you
1 nacht verbleven in februari 2024
Reactie van Jennifer AGM op 8 feb 2024
Thank you Tom for your review.

10/10 – Uitstekend

Jan-hugo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Jennifer AGM op 7 feb 2024
Thank you Jan-hugo for your review.

10/10 – Uitstekend

Ryan, Grandville

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice and easy to find friends
4 nachten verbleven in januari 2024
Reactie van Jennifer op 7 feb 2024
Thank you Ryan for your review.

2/10 – Ontzettend slecht

KT

1 nacht verbleven in februari 2024
Reactie van Jennifer AGM op 27 mrt 2024
Thank you for your review.

10/10 – Uitstekend

Gregory, COCONUT CREEK

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay... Convenient... Great Location 😊
1 nacht verbleven in februari 2024
Reactie van Jennifer AGM op 3 feb 2024
Thank you Gregory for you review. Glad to hear you enjoyed your stay.

10/10 – Uitstekend

Ryan

4 nachten verbleven in januari 2024
Reactie van Jennifer AGM op 3 feb 2024
Thank you Ryan for your great review.

10/10 – Uitstekend

Ian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms of good size, bit of a musty smell. Staff efficient and friendly. Very pleasent
1 nacht verbleven in januari 2024
Reactie van Jennifer AGM op 1 feb 2024
Thank you Ian for your review.

10/10 – Uitstekend

Robert

Reisde met een groep, Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My preferred place to stay in Sebastian! Clean, convenient and the staff is always friendly and eager to assist with our travel needs! All of this plus it is affordable!!
2 nachten verbleven in januari 2024
Reactie van Jennifer AGM op 27 jan 2024
Thank you Robert for your great review. Hope to see you again.

6/10 – Redelijk

Kathryn

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The water pressure in the shower was incredibly weak. Also, you must run the water for a minimum of 15 minutes for it to get remotely warm. The room had a very musky, humid, chemical smell at all times. When I asked if we could switch to a different room, they told us everything was booked up. I told them the issues with the room, and they agreed with me basically saying that they were already aware of the poor facilities.
3 nachten verbleven in januari 2024
Reactie van Jennifer AGM op 27 jan 2024
Thank you Kathryn for your review. We are sorry to hear about the issues you experienced during your stay. Unfortunately things do happen that are beyond our control. We are addressing these issues with our maintenance staff. We hope you will give us another try in the future.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Jennifer AGM op 25 jan 2024
Thank you Christopher for your review.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was easy to get to. The grounds are maintained well. The front desk staff are wonderful.
2 nachten verbleven in januari 2024
Reactie van Jennifer AGM op 25 jan 2024
Thank you Christopher for your great review.

4/10 – Matig

Michael

1 nacht verbleven in januari 2024
Reactie van Jennifer AGM op 13 jan 2024
Thank you for your review.

2/10 – Ontzettend slecht

jakob

Reisde met een groep, Reisde met partner
Negatief: Personeel en service, voorzieningen
Probably one of the worst hotel stays in my existence. Checkin was terrible, staff very unfriendly and our experience was the worst. Room was open when we arrived at the room, garbage was not empty, dishwasher was full of dirty dishes, no towels at all, and when I called for towels she said to come and get it. Ac was not working, filters were taking out etc When we were waiting for a manager to deal with the issue this person fell of the earth and was not to be found and never dealt with the issue or responded to any conversation about our experience. Stay away if you have other options, this is my first and last time at this hotel for sure
1 nacht verbleven in januari 2024
Reactie van Jennifer AGM op 13 jan 2024
Jakob, thank you for taking the time to send us your feedback. I am so sorry to hear about your unfortunate experience at our hotel. This is not the type of service we are known for and your review will be shared with our staff in order to improve in these areas. We hope you will give us another try in the future.

2/10 – Ontzettend slecht

Kris

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I was disappointed in my stay at this Best Western. The front desk staff was not interested in helping the customer. When I checked in they were unwilling to adjust the price of my stay to accommodate the Best Western membership, AAA or AARP discount that I had. The remote for the TV didn’t work and when I went to the desk no one could be found on multiple occasions until change of shift. Also a customer came in to ask for a price for that night and they quoted them a price $50 less then my Expedia price. We visit this area often and we won’t stay here again.
1 nacht verbleven in januari 2024
Reactie van Jennifer AGM op 10 jan 2024
We are very sorry to hear about your experience with our front desk staff. We will be speaking with all staff to address these issues you mentioned. We hope you give us another try in the future.

10/10 – Uitstekend

Cindy

3 nachten verbleven in januari 2024
Reactie van Jennifer AGM op 1 feb 2024
Thank You Cindy for your review.

10/10 – Uitstekend

Kent

Reactie van Jennifer AGM op 10 feb 2024
Thank you Kent for your review.

8/10 – Goed

Per

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Jennifer AGM op 10 jan 2024
Thank you for your review.

6/10 – Redelijk

Pamela

Reisde met familie
Positief: Voorzieningen
First hotel in a long time that had a roach. The front desk person did not seem happy to be there. The room next door and hallway were noisy. Being on the second floor we could here footsteps pounding from above. I understood this is a remodel, but paint job not finished. Headboatd noisy for even normal sleepers.
1 nacht verbleven in januari 2024
Reactie van Jennifer AGM op 10 jan 2024
Thank you Pamela for your review.

8/10 – Goed

Ann

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room had a musty smell and wiped down the phone and remote they were dirty. Stacey was great at checking. Breakfast was good. Place was close to Earl’s Hideaway where our friends band was playing! Happy New Year
1 nacht verbleven in januari 2024
Reactie van Jennifer AGM op 10 jan 2024
Thank you Ann for your review. We will be speaking with housekeeping regarding the issues you mentioned.

10/10 – Uitstekend

Christina Ma

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The breakfast is very nice and delicious. The egg and sausage are tasty and better than the ones we had in Hyatt House.
1 nacht verbleven in januari 2024
Reactie van Jennifer AGM op 10 jan 2024
Thank you Christina for your wonderful review. Hope to see you again.