2 outdoor pools, open 7:00 AM to 7:00 PM, sun loungers

Beoordelingen van The Capital Hotel and Resort Seminyak

4 out of 5
The Capital Hotel and Resort Seminyak
Jl. Petitenget no 89, Kerobokan Kelod, Kuta Utara, Badung, Seminyak, Bali

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 18 van 33 beoordelingen" "
Gastenscore: 8 - Goed. 7 van 33 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 33 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 33 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 33 beoordelingen" "

8,2/10

Netheid

9,0/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Zaine

4 nachten verbleven in januari 2024

8/10 – Goed

Rachel

3 nachten verbleven in november 2023

6/10 – Redelijk

Douglas

Reisde met partner
Positief: Personeel en service
Property was much better than anticipated after reading many Google reviews. Interior is showing its age and a bit "dated" but the room was comfortable with cold aircon. Walls are thin and various adult sounds may be heard from the next room ,). The restaurant for lunch and dinner outsources its food and may be "out of stock" on many items listed on the menu but there are many food choices close by. Gym is a bit small for a hotel of this size. Employees were pleasant and helpful. I would return for a future stay.
2 nachten verbleven in oktober 2023

4/10 – Matig

DONG JOON

1 nacht verbleven in september 2023
Reactie van Yadi op 29 sep 2023
Dear Dong JoonThank you for your review. We are looking forward to welcoming you backYadiDuty Manager of Front Office

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean tidy and value for cost
3 nachten verbleven in september 2023
Reactie van Yadi op 29 sep 2023
Dear MichaelThank you so much for taking your time to share a wonderful review. We are delighted to hear you had a relaxing time with us. Your very positive feedback on all aspects of your stay are sincerely appreciated. Your compliments to our rooms and facilities are the best reward for us. We look forward to welcoming you back for another fabulous The Capital Journey Best RegardsYadiDuty Manager of Front Office

8/10 – Goed

Mathilde

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sødt personale og god beliggenhed
Personalet på hotellet var så søde. Værelserne pæne. Lå rigtig godt.
4 nachten verbleven in augustus 2023
Reactie van Yadi op 11 sep 2023
Dear Value GuestThank you so much for staying with us and for taking the time to share your experience on line. Your comment is motivation for all of us to keep pushing forward. Our goal of creating comfortable stay for our guests is not an easy one to reach, but it is great when we know our guest enjoy their stayWe look forward to welcoming you for another fabulous The Capital Journey Best regardsYadiDuty Manager of Front Office

2/10 – Ontzettend slecht

Frida

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Used sheets and old towels (bedbugs)
First thing when we arrived they did not have any dry pillow cases so they brought up wet ones that we had to put on ourselfs. Then we noticed the bed sheets were all dirty, the towels had stains on them everywhere like they where so old and used. During our stay they never changed our sheets or towels. My boyfriend got spots on his legs, we can just assume it was because of how dirty it was or bed bugs. Then when we was checking out they showed us a picture of a dirty towel and said we needed to pay extra so they could clean it. The towel was dirty when we got there. We think they have a picture of a towel in their phone and show it to all customers at the end of their stay to make them pay extra because there is no way to prove we did not make them dirty like that. Besides that the hotel was neither clean or nice in any way, the room feel like a hostel so noisy and you can hear your neighbors breath. I would recommend you to choose another hotel. And for the people working at the capital, please buy new towels with the money we had to pay you extra :)
7 nachten verbleven in augustus 2023
Reactie van Yadi op 11 sep 2023
Dear Value Guest,It was a pleasure to have you and family stay with us at The Capital Hotel and Resort.Thank you for your valuable time and constructive feedback.We do apologize that our hotel did not meet your expectation yet. We are taking seriously our guest’s feedback and learn a lot from our customer’s experience. Your comments regarding our towel and sheets has been shared with the team to be discussed and to find the solution to avoid same things happen in future. We do hope that we will be able to welcome you back in the near future to show you our progress and improvements.Thank you and best regardsYadiDuty Manager of Front Office

10/10 – Uitstekend

jin hun

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
또가고싶은 그런곳
수영장디 바로 앞에 잇는 방 배정받아서 좋았고 직원분들도 친절했습니다.
1 nacht verbleven in augustus 2023
Reactie van Yadi op 11 sep 2023
Dear Value guestThank you for sharing your review regarding your recent stay with us It is delightful to learn that you had an amazing experience which left you with such wonderful impression of our resort. Your encouraging review will motivate us to be in better shape for your forthcoming stay. On the behalf of the entire team, I would like to thank you for your continued support on our hotel and we already look forward to your return very soon.RegardsYadiDuty Manager of Front Manager

10/10 – Uitstekend

Paige

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was very nice and clean.
3 nachten verbleven in juli 2023
Reactie van Ningsih op 6 aug 2023
Dear M/s. Paige,Thank you so much for giving us excellent review We are looking forward to welcoming you again Best regardsNingsihFront Office Manager

10/10 – Uitstekend

Martin

4 nachten verbleven in juli 2023
Reactie van Ningsih op 6 aug 2023
Dear Mr/s.Martin,Thank you very much for giving us the perfect score. We are looking forward to welcoming you again in the next future Best regardsNingsih Front Office Manager

6/10 – Redelijk

lucie

Positief: Personeel en service
They say there are two restaurants but neither were open. Breakfast only. My room wasn’t made up even when i was out and had the “make my room up” button on for hours. The trolley was on the floor the entire time and only a small amount of rooms. The doors are extremely loud so it was really hard to sleep and the constant slamming would wake you up. Staff were lovely but it was a disappointing experience. My room was pool access but you can’t access your room outside with swipe card so you have to lock it and then go out the corridor, which defeats the purpose. There are better places to stay
7 nachten verbleven in juni 2023
Reactie van Ningsih op 6 aug 2023
Dear Mr/s. Lucie,We do apologize that our hotel did not meet your expectation yet Your concerns have been informed to the related department for further follow up Once again, we really appreciated your feedback and hope we could do better in the next future Best regardsNingsih Front Office manager

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Safe place to stay
1 nacht verbleven in juni 2023
Reactie van Ningsih op 12 jun 2023
Dear Michael,Thank you for staying with us and giving us an excellent score. We are looking forward to welcoming you again in the near future Best regards

6/10 – Redelijk

Gladys

Positief: Netheid, personeel en service en comfort kamer
Un petit effort pour retrouver le faste d'avant
Il est clair que cet hôtel a été magnifique à une époque et il a encore de beaux restes comme le confort et l'équipement des chambres mais vu l'odeur d'humidité il est évident qu'il y a eu un dégât des eaux, le service de restauration réduit au petit dej est vraiment ultra minimaliste et sans aucun intérêt. On a un peu l'impression d'être dans un bâtiment fantôme. En revanche, tous les employés sont adorables et dignes des plus grands hôtels. Pour 2 jours c'était bien
2 nachten verbleven in mei 2023
Reactie van Ningsih op 12 jun 2023
Dear Gladys,t was a pleasure to have you stay with us at The Capital Hotel and Resort. Thank you for your review, we greatly appreciate the time you have taken to provide us with valuable feedback.We are very sorry to hear that you didn't have a great experience in our hotel. We have taken your feedback on board, and we will strive to make improvements accordingly.We do understand that services and facilities require amendments and improvements. And looking forward to welcoming you back in the future to show our progress and improvements.Best regards,NingsihFront Office Manager

10/10 – Uitstekend

Anton

2 nachten verbleven in mei 2023
Reactie van Ningsih op 12 jun 2023
Dear Anton,Thank you for staying with us and giving us an excellent score. We are looking forward to welcoming you again in the near future Stay safe and healthy

10/10 – Uitstekend

darren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2023
Reactie van Ningsih op 5 jun 2023
Dear Mr. Anders.Greetings from The Capital Hotelthank you for staying with us and becoming our repeater guest We are looking forward for your next visit Best regardsNingsih

10/10 – Uitstekend

Anders

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van Ningsih op 5 jun 2023
Dear Mr. Anders.Greetings from The Capital Hotelthank you for staying with us and becoming our repeater guest We are looking forward to your next visit Best regardsNingsih

10/10 – Uitstekend

Anders

1 nacht verbleven in maart 2023
Reactie van Ningsih op 5 jun 2023
Dear Mr. Anders.Greetings from The Capital Hotelthank you for staying with us and becoming our repeater guest We are looking forward for your next visit Best regardsNingsih

10/10 – Uitstekend

Anders

1 nacht verbleven in maart 2023

8/10 – Goed

Irene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice place- curtains can use some washing, however my pool view was beautiful, the staff was very friendly, nice and pleasant.
3 nachten verbleven in maart 2023

4/10 – Matig

Tracy

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff were lovely but the Capital Hotel was far from a good stay. It was damp and musty with electrical and water issues. Five days out of our 11 days had issues. Two days with no power or aircon and a day without water. A day where we were asked to stay out until after 2pm and on our first day the room we booked wasn’t available so we were downgraded. We insisted on a refund for those days but despite it being approved the inconvenience outweighed the money. I do not recommend this property.
11 nachten verbleven in februari 2023

10/10 – Uitstekend

Martin

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel located in an area with many breakfast and dinner restaurants.
3 nachten verbleven in november 2022
Reactie van Ningsih op 5 dec 2022
Dear Martin,Thank you for sharing your review regarding your recent stay with us It is delightful to learn that you had an amazing experience which left you with such wonderful impression of our resort. Yet, as it is only a start, your encouraging review will motivate us to be in better shape for your forthcoming stay. On the behalf of the entire team, I would like to thank you for your continued support on our brand and we already look forward to your return very soon.RegardsNingsihFront Office Manager

10/10 – Uitstekend

Don

5 nachten verbleven in november 2022

10/10 – Uitstekend

Peter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was un a perfect location for our needs and stay. Staff very helpful and friendly. I would recommend it to anyone.
6 nachten verbleven in november 2022
Reactie van Ningsih op 5 dec 2022
Dear Peter,,Thank you so much for taking your time to share a wonderful review. We are delighted to hear you had a relaxing time with us. Your very positive feedback on all aspects of your stay are sincerely appreciated. We look forward to welcoming you back for another fabulous The Capital Journey RegardsNingsihFront Office Manager

8/10 – Goed

Malick

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2022
Reactie van Ningsih op 14 sep 2022
Dear Malick,Thank you for staying with us and gave us a good review. We hope to see you again next time in the future Best regardsThe Capital's family

10/10 – Uitstekend

Loreta

21 nachten verbleven in juni 2022

8/10 – Goed

junrong

1 nacht verbleven in mei 2022

6/10 – Redelijk

Lee

7 nachten verbleven in juni 2021
Reactie van Ningsih - Front Office Manager op 4 jul 2021
Dear Mr. Lee Turner, Thank you for staying with us and we appreciate the time you have taken to review We hope to see you again next time Stay safe and healthy Best regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
청소상태 좋고, 시설도 최근에 지어진듯 전체적으로 깨끗함.직원들도 친절했음. 호텔 주변에 걸어갈만한 맛집이나 펍이 많았고, 해변까지는 걸어서 15분 정도 위치임. 가성비 좋음.
1 nacht verbleven in oktober 2020
Reactie van Ningsih - Front Office Manager op 20 nov 2020
Dear Anonymous, Thank you so much for taking your time to share a wonderful review. We are delighted to hear you had a relaxing time with us. Your very positive feedback on all aspects of your stay are sincerely appreciated. We are particularly pleased to know that our team was the able to welcome you warmly. We are also grateful to have such a great location. Your compliments to cleanliness is the best reward for us as a brand-new resort in Seminyak area. We look forward to welcoming you back for another fabulous The Capital Journey Please stay safe and healthy Regards Ningsih Front Office Manager

10/10 – Uitstekend

yuda dwi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2020
Reactie van Ningsih - Front Office Manager op 31 aug 2020
Dear yuda dwi Thank you so much for taking your time to share a wonderful review. It is delightful to learn that you had rated as 10 out of 10. Yet, as it is only a start, your encouraging review will motivate us to be in better shape in future. On behalf of the entire team, I would like to thank you for your continued support on our brand. We look forward to welcoming you for another fabulous The Capital Journey

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
익스피디아에 리뷰가 없어서 고민했었는데 호텔은 대만족입니다. 1. 신축건물이라서 깨끗합니다. 에어컨도 티비도 냉장고도 새거라서 기능이 좋습니다. 온수도 잘나오고 수압도 좋습니다. 2.직원분들이 친절합니다. 영어를 잘못하는 저희에게 천천히 말해주시고 번역기도 활용해서 설명 해주시고 호텔 가이드도 해주셨습니다. 3.조식이 맛있고 깔끔합니다. 호텔1층에 위치한 일식당에서만들어서 2층조식당으로 가져다주시는데 세트메뉴 5가지중 선택가능하구요~ 음료도 스무디도 맛있고 커피도 같이 주시는데 맛있고 깔끔합니다. 서브해주시는 직원분도 친절하시구요^^ 4.위치가 좋습니다. 파파야슈퍼마켓 바로옆건물이며 대로변입니다. 그바로옆에는 24시간하는 편의점도 있구요 .양쪽길가 건너편 길가 맛집들 까페들 많습니다. 슈퍼쇼핑하고 쉬기엔 최상입니다. 스미냑스퀘어까지 걸어가보니 25분정도 걸렸는데 스미냑스퀘어보다 호텔주변이 먹을거리,맛사지,바 등등 더많아서 구지 갈필요가 없겠더라구요. 부모님모시고 간거라 포테이토헤드는 가지는 않았지만 지나가게됬는데 걸어서 10분정도 걸린거 같아요. 블루버드택시도 많이 지나다니고 그랩도 금방오고 고잭어플로 야식도 시켜먹었습니다. 5. 일층과 옥상루프탑에 수영장이 있습니다. 수영장이 총 2개인데요.수영장옆에는 피트니스장이 있구요. 옥상 루프탑에는 루프탑바 가있고 웰컴드링크 주시는데 맛이 납니다. 경치는 덤이구요~^^~
2 nachten verbleven in maart 2020
Reactie van Ningsih op 30 mrt 2020
Dear Anonymous Thank you so much for taking your time to share a wonderful review. We are delighted to hear you had a relaxing time with us. Your very positive feedback on all aspects of your stay are sincerely appreciated. We are also grateful to have such a great location. Your compliments to our staff, service, rooms and facilities are the best reward for us as a brand-new resort in Seminyak area. We look forward to welcoming you back for another fabulous The Capital Journey Regards Ningsih Front Office Manager

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in maart 2020
Reactie van Ningsih op 30 mrt 2020
Dear Anonymous Thank you for giving us 5 stars review. We glad to know you were enjoying your stay with us Best regards Ningsih Front Office Manager

10/10 – Uitstekend

Mohamed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Trip to bali
Very nice BRAND NEW hotel. very good price I recommend this hotel for everyone. Good amenities, the best service the room was big and It was just the basic room. I very liked the hotel and hope see you soon next trip. Thank you.
5 nachten verbleven in februari 2020
Reactie van Ningsih op 25 feb 2020
Dear Mr. Mohamed, Thank you so much for taking your time to share a wonderful review. We are delighted to hear you like our hotel. Your very positive feedback on all aspects of your stay are sincerely appreciated. We are also grateful to have such a great location. Your compliments to our rooms and facilities are the best reward for us as a brand-new resort in Seminyak area. We look forward to welcoming you back for another fabulous The Capital Journey Regards Ningsih Front Office Manager

8/10 – Goed

James, New York, NY

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a good stay. Friendly staff, clean, still a bit of work in progress
1 nacht verbleven in december 2019
Reactie van Ningsih op 20 jan 2020
Dear James. Thank you so much for taking your time to share a wonderful review. Your very positive feedback on all aspects of your stay, staff and cleanliness are sincerely appreciated.We are currently in our soft opening period and we understand that facilities require amendments and improvements. We do hope that we will be able to welcome you back in the near future to show you our progress and improvements. We look forward to welcoming you back when on your next trip to Bali Best Regards Ningsih Front Office Manager