Spahotels in Seronera

'Horrible service. Did not stay due to a missed flight and poor communication with the property. Contacted the property multiple times over months with the same request and they rarely if ever responded. When I contacted them about missing my flight they had the audacity to inform me that I "only booked for 1 person" which contradicted my many emails and the hotels.com booking for 1 room with 2 adults. Decided to cut ties and stay at a much nicer hotel in Arusha instead of further dealing with...

'Remote glamping. Feels like a miracle that this camp in the middle of the Serengeti has hot water, electricity, Internet, and white tablecloth dining. Staff are friendly and helpful. This is not for the faint hearted or light sleeper. There are delightful animal noises at night. Baboons come into the camp at dusk. You need an escort to the dining tent after dark (easily arranged by telephone). I had a buffalo outside my tent one night. I never felt unsafe though. I would strongly recommend to...

'My stay was OK, but nobody from the hotel advised how to enter Serengeti Park via flight, while fees to be paid in the hotel - I was stuck at Serengeti airport for 3 hours'

'Fue una experiencia inolvidable. Las habitaciones están increíbles, muy bonitas, con vistas espectaculares. El staff te hace sentir como en casa. Daniel se encargó de que no faltara nada y estuvo disponible 24 horas. El chef Cali, al saber que somos mexicanos, nos personalizó nuestro menú a comida mexicana. Sin duda es la primera vez que me dio tristeza irme de un hotel 10/10'

'I’ve never thought such service exists. The place, the stuff , the hotel itself were incredible. Safari was so exciting. The camp you live in is like my dream house I would like to take with me everywhere. I never forget the kindness of the stuff.'

'Excellent stay. Mosses and the entire Melia Serengeti staff were nice, friendly, accommodating and warm. They went above and beyond to make sure we felt like home during our stay. Would recommend staying here. :)'