Beste gast, Bedankt voor deze fantastische review. Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel. Hartelijke groet, Lidia López Guest Experience Manager Barceló Sevilla Renacimiento, Guest Manager

Dear Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Sevilla Renacimiento hotel. We will consider your comments about the quality of the gastronomy, and we really do apologize for not being able to please you in this on this occasion. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló Sevilla Renacimiento we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards, Marcos Otero General Manager Barceló Sevilla Renacimiento

Dear guest, We would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Sevilla Renacimiento. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló Sevilla Renacimiento we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. We also want to inform you that Barceló Sevilla Renacimiento is a five stars hotel, authentication obtained by the hotel considering the service offered, the facilities, the design, the location, and size of building and rooms, and being analysed by the competent authorities. Thanks again for your visit and constructive criticism, our main goal is to ensure our guests feel comfortable and fully enjoy their visits. We hope to have the opportunity to serve you again in the future. Best Regards, Marcos Otero General Manager Barceló Sevilla Renacimiento

Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló Sevilla Renacimiento we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. At Barceló Sevilla Renacimiento we look for the comfort and beauty of all our rooms, therefore, we are in the process of renovating the rooms so that guests can enjoy a stay as comfortable as possible. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. We will be happy to welcome you in your next stays and that you can continue enjoying our reforms and news and make your holiday a date marked on the calendar to have fun together. Best Regards, Marcos Otero General Manager Barceló Sevilla Renacimiento

Dear guest, Barceló Sevilla Renacimiento wishes to thank you for sharing your experience with the rest of users, and we are pleased to know that it has been satisfactory, taking into account your comments and the assessment given to the hotel. We are very pleased to know that we have managed to guarantee your rest thanks to our open spaces, and to be located in an area far from the traffic of vehicles, surrounded by parks and nature. We agree with you that Barceló Renacimiento is located in a privileged place of Seville, close to the historic center, but sheltered from noise and excessive traffic typical of a large city. Likewise, the green areas and long walks that surround us make the Cartuja the perfect place to rest and know the two sides of the city. Once again we thank you your contribution, and we wish to have the chance of welcoming you again very soon. Best Regards, Marcos Otero General Manager Barceló Sevilla Renacimiento

Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló Sevilla Renacimiento we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Please, in future stays do not hesitate to contact the reception in order to request another type of room, as the hotel has different units with different characteristics that are provided at the request of the guest. We would like to thank you for pointing out the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfactory sleep to our clients. Therefore, we pay the finest attention when it comes to choosing mattresses for beds. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. We are also glad to read that you enjoyed the great variety of products offered in breakfast, since we pay special attention to this moment of the day, when our guests replace energy to start the day visiting Seville. Once again we thank you for the information you give us, and we wish to continue improving in order to welcome you again and to enjoy a dream stay in our facilities and in the city of Seville. Best Regards, Marcos Otero General Manager Barceló Sevilla Renacimiento

Dear guest, We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Sevilla Renacimiento hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Barceló Sevilla Renacimiento is a five stars hotel, authentication obtained by the hotel considering the service offered, the facilities, the design, the location, and size of building and rooms, and being analysed by the competent authorities. We regret that the service received in the restaurant and in the hotel bars has not been to your liking and has not met your expectations. In future stays, do not hesitate to contact the Guest Experience Manager department, in order to transfer those incidents that you consider relevant according to your opinion and, in this way, they can be solved during the stay. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. We hope to welcome you again in the next holidays and to be able to show you our desire for improvement. Thank you for choosing Barceló Sevilla Renacimiento as your holiday option. Receive a warm greeting from the whole team. Best Regards, Marcos Otero General Manager Barceló Sevilla Renacimiento

Dear Tony, Barceló Sevilla Renacimiento is honored to thank you for your positive assessment after staying with us on this occasion, as well as for sharing it with us and other users. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Barceló Sevilla Renacimiento has an underground parking available to guests, as an extra service, guarded 24 hours a day and with direct access to the rooms. Also you have the possibility to park free on the street. It is for us a great pleasure that you have chosen us to visit the city of Seville and we wish that the good memories of your stay serve to re-delight us with your presence in our facilities. Best Regards, Marcos Otero General Manager Barceló Sevilla Renacimiento

Dear guest, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Sevilla Renacimiento hotel and we thank you for your kind recommendation to Expedia’s readers . In our hotel we count with bathrope and slippers at our guests disposal, we lament not having been able to communicate you this properly. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We are pleased to know that you have enjoyed the hotel rooms, designed to make guests live a fantastic and comfortable stay. These are bright rooms, with large windows, warm, and have coffee machine and mattresses of the best quality, so it is a pleasure to know that thanks to these details you have felt comfortable with us. Thank you very much for your positive mention about the pools, perfect for our guest to relax after a long day visiting the city. We wish to send you our best wishes and we hope to have the opportunity to welcome you again in the coming years and make your stay a great experience. Best Regards, Marcos Otero General Manager Barceló Sevilla Renacimiento

Dear guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Sevilla Renacimiento. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Barceló Sevilla Renacimiento is located in an unbeatable area of ​​the island of La Cartuja, near entertainment venues and parks for sports or outdoor walks. Crossing the bridge of the barqueta, you can reach the Alameda de Hércules area in about 15 minutes on foot, a beautiful pedestrian area famous for its atmosphere and restoration, and continuing on foot for about 10 more minutes you will reach the center of the city. To access this place, you can also use the taxis you will find at the hotel's door, public bus or bicycle rental service. We thank you once again for your contributions and the high score with which you value our services, as well as your constructive comments, and we remain at your disposal for what you need in future occasions. Best Regards, Marcos Otero General Manager Barceló Sevilla Renacimiento

Dear guest, Barceló Sevilla Renacimiento is pleased to thank you for your fantastic comments on our services and we are proud to know that you have been delighted with the hotel. Barceló Sevilla Renacimiento is located on the Isla de la Cartuja, next to parks, long walks and the Guadalquivir River. This information can be seen on this web portal. However, the connection to the city center is comfortable and simple, being able to do it perfectly by taxi, as you well mention. Best Regards, Marcos Otero General Manager Barceló Sevilla Renacimiento

Dear Stephan, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments. Our staff's service and kindness is one of our main strenghts and we are quite disappointed to hear that you felt we underperformed in this area at our the réception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision. We will take into account your comments on the possible improvements in rooms and we thank you for letting us know your impressions in this regard. In this way, we have the option of seeing the hotel through the eyes of the guests and continue to improve. We are sorry to read that you could not fully enjoy the experience with us, due to the location of the hotel. I would like to inform you, that this aspect is minutely detailed in Tripadvisor. Barceló Sevilla Renacimiento is located in Isla de la Cartuja, a green area next to Guadalquivir river, the best place to practice sports like running, kayaking, canoeing, walking, biking, and very well connected to the city centre by car, taxi, bus, or bike. We are glad to read that you enjoyed the great variety of products offered in breakfast, since we pay special attention to this moment of the day, when our guests replace energy to start the day visiting Seville. Our fantastic pools are the perfect complement to the hotel facilities to make your stay a relaxing experience, and spend the hottest hours of the day in a pleasant and fresh environment. Thank you for your constructive contributions and we wish to have the opportunity to offer you better service in future stays. Best Regards, Marcos Otero General Manager

Dear Guest, We first would like to thank you for choosing our Barceló Sevilla Renacimiento for your holidays in Sevilla and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Barceló Sevilla Renacimiento count on entertainment program in spring and summer season, organizing an exclusive pirate event intended for children and theis families. We are delighted to see that you really enjoyed the beauty of our installations. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Barceló Sevilla Renacimiento is located next to "Isla de la Cartuja", close to parks, walking areas, and the Guadalquivir river. This info is available for you in any website where Barceló Renacimiento has a presence. Anyway the connection with the city center is easy, having at your disposal different means of transport. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. We strive to ensure a wide array of options for both guests with sweet tooth and those looking for healthy options to kickstart the day; therefore, we always ensure a variety of hot and cold, sweet and salty options as well as fresh fruits, different kinds of cereals and yogurts. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Marcos Otero General Manager Barceló Sevilla Renacimiento

Beste gast, Het is een leuke plek om te zien hoe Sevilla er goed uitkomt, en er is een goede ervaring. Het is een perfecte manier om u te helpen met het maken van een onbeperkt aantal mogelijkheden om een bezoek te brengen aan een bezoekje waar u een bezoek brengt aan de website van uw partner. Nogmaals, ik dank u en kijken ernaar uit om je weer te mogen verwelkomen in de toekomst. Met vriendelijke groet. Miguel Estévez Directeur-generaal

Beste gast, Wij zijn oprecht spijt van uw teleurstelling met uw verblijf, bent u echter zeer dankbaar te hebben gedeeld uw commentaar als ze ons helpen om probleemgebieden te identificeren en zo snel mogelijk met het oog op de toekomst de ervaring van onze gasten te verbeteren handelen. We zijn erg teleurgesteld over uw advies aan de ruimte waarin we hebben ondergebracht tijdens uw vakantie verblijf, vooral omdat alle kamertypes in detail worden beschreven op onze website. Daarom raden wij u voor uw volgende bezoek, onze klantgerichte boekingsagent: Over Ons toegewijde call center om precies het hotel en kamers die zich perfect aanpast aan uw eisen. Wij danken u hartelijk voor de tijd die je hebt genomen om ons te informeren over de tekortkomingen tijdens uw verblijf bij ons en hopen dat u ons in de toekomst een nieuwe kans om je te bewijzen onze ware niveau van gastvrijheid en service zal geven aan. attent, Miguel Estévez directeur

Beste gast Hoewel het doet ons oprecht jammer om te lezen dat uw verblijf aan uw verwachtingen niet helemaal in onze Barceló Sevilla, we zijn nog steeds dankbaar dat u de tijd om uw indrukken te delen van uw vakantie bij ons blijven als we ze hebben gevonden zijn ervan overtuigd dat we altijd kunnen verbeteren. Om deze reden, waarderen wij uw constructieve feedback zeer. Uw commentaar op onze service tijdens uw verblijf veroorzaakt ons grote zorgen, vooral omdat uw opmerkingen niet onze normen van de dienst te voldoen, kunnen we komen meestal aan onze gasten. Echter, de rest wordt verzekerd dat uw rapport wordt doorgestuurd naar onze officieren voor hun informatie en voor verdere herziening. Nogmaals bedankt voor uw bezoek en voor hun constructieve kritiek. Aangezien onze voornaamste zorg is ervoor te zorgen dat onze gasten zich comfortabel voelen en genieten van hun verblijf in de ruimste, streven wij ernaar om uw vertrouwen terug te winnen en hopen dat u ons de kans te geven. aandachtig Miguel Estévez directeur

Dear guest, Thank you for choosing Barceló Sevilla Renacimiento Hotel during your stay in Seville. We are very happy to know that you enjoyed your stay and we thank you for taking the time to rate your experience. Best Regards, Miguel Estévez Hotel Manager

Dear Guest,Thank you for taking the time to review your stay.It is gratifying to know that you enjoyed the proximity of our location to Seville's vibrant city center and took pleasure in the daily walks. We are also thrilled that the cleanliness of our rooms, the overall condition of the hotel, and the comprehensive amenities provided contributed to a memorable experience for you. We are sorry that the solutions provided during the stay were not satisfactory, and we sincerely hope this did not detract significantly from your overall experience. Your positive remarks truly resonate with us and we look forward to your next visit.We look forward to welcoming you back on a future occasion.Best wishes,Ana Vallejo Alonso Guest Experience Manager Barceló Sevilla Renacimiento

أهلا Abdelhalim:يسعدنا بشكل كبير أن نسمع بأن إقامتكم كانت ممتعة وأنكم قد تمتعتم بالخدمات المقدمة من طاقم العمل بما في ذلك فريق الاستقبال وعمال النظافة والمسؤولين عن المسبح.نحن فخورون بتقديم تجربة لا تنسى لضيوفنا ونتطلع دوما لتقديم أعلى مستويات الخدمة والراحة.مع خالص تحياتي وشكري.Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear Maima,Thank you for your positive feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back on a future occasion.Best regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento