At check-in we learned that the hot tub was broken, which was disappointing since it is a listed amenity. Next, approximately 40 minutes later, attendant Debbie knocked on our door to say we needed to keep it down. We were literally eating at the time and having a conversation. The was no yelling OR music and it was daytime. This was the moment we learned this hotel caters exclusively to oil workers, many of whom sleep during the day. When this is the case, marketing materials ought to reflect it. Expecting silence from guests that are not oil workers is unrealistic and makes for a very unpleasant stay.
Debbie went on to harass us 3 more times within a 24-hour period. She insinuated we were smoking in the room, which was untrue. The final time she came to our room, I stood directly in front of her, to have a discussion. Despite this, she absolutely refused to even look at me. I moved my head to make eye contact and she reliably dodged it, treating me as if I did not exist. I was the paying guest, so it made most sense to speak to me, but I was also by far the guest with the darkest complexion (African American). It was clear she had no respect for me and she swore while walking away from me, ending this encounter. She denied it, but the word used is harsh sounding and easily heard.
I booked through Expedia and paid full price for two nights but stayed for one. If you are NOT an oil worker, 10/10 DO NOT RECOMMEND.
