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Beoordelingen van Crowne Plaza Royal Victoria Sheffield, an IHG Hotel

4 out of 5
Crowne Plaza Royal Victoria Sheffield, an IHG Hotel
Victoria Station Road, Royal Victoria, Sheffield, England

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 451 van 860 beoordelingen" "
Gastenscore: 8 - Goed. 264 van 860 beoordelingen" "
Gastenscore: 6 - Redelijk. 73 van 860 beoordelingen" "
Gastenscore: 4 - Matig. 33 van 860 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 39 van 860 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay!!
Nice posh hotel just located outside of the city centre (10 minutes walking to the shopping streets). Friendly staff, excellent breakfast, clean spacious rooms.
2 nachten verbleven in augustus 2019
Reactie van PD op 4 sep 2019
Dear Jan, Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback on our friendly staff and the quality of our breakfast. We hope to welcome you back to the Crowne Plaza Royal Victoria in the very near future and should there be anything we can do to improve your next stay to 5 stars please don't hesitate to ask a member of our team.

2/10 – Ontzettend slecht

Claire

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was not made to feel welcomed when arrived and was not been made aware that they would hold £50 from my bank card upon arrival. We have stayed at way more nicer/expensive hotels which have not asked up to do this. The room had 2 TVs but only 1 remote so when you switched one off the other came on. To watch you had to unplug a TV. The heating didnt work you had to phone up to get it put on despite there been a control in the room. The coffee machine didn't work and the cups was dirty. The floor was ridiculous unlevel felt like been on a boat. The window didn't close properly so was drafty . For the money we paid it was not worth it.
1 nacht verbleven in april 2024
Reactie van Achille op 29 apr 2024
Dear Guest, Thank you to have chosen our hotel for your recent stay in Sheffield.We were perturbated to learn from the front office team that our service did not met your expectation, and we are sorry about it.We discussed your feedback at great length with our Management Team, to ensure that these matters are addressed and rectified as soon as possible.Please rest assured that your experience is by no mean indicative of our standard of service.Once again, thank you for staying with us at the Crowne Plaza Royal Victoria and for being a loyal member of IHG Hotels and Resorts, and we look forward to welcoming you back again soon.Sincerely,Guest Relations TeamCrowne Plaza Royal Victoria Sheffield

6/10 – Redelijk

Ahmed

Reisde met partner
Positief: Netheid
Was okay, was expecting a little more for the price I paid
1 nacht verbleven in april 2024
Reactie van Emma op 29 apr 2024
Thank-you for taking the time to review your recent stay - I will ensure that this is shared with the team.

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great breakfast
1 nacht verbleven in april 2024
Reactie van Emma op 26 apr 2024
Thank-you for your review

10/10 – Uitstekend

Neil

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent all round - location is run down and a little way off the city centre(although railway buffs would find it interesting as it's at the site of the old Sheffielf Victoria station. The old station approach walls have displays connected to the hotel and station). The hotel is a superb place to stay not least because of the staff.
1 nacht verbleven in april 2024
Reactie van Emma op 20 apr 2024
Thank-you for taking the time to review your recent stay, We look forward to welcoming you back to the Crowne Plaza Royal Victoria

10/10 – Uitstekend

Caroline

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel, friendly and helpful staff. Clean room, good sized bath - you can lay down it it and I’m 5’9”. So nice to have a bathroom that is for tall people. Great experience we will return
1 nacht verbleven in april 2024
Reactie van Emma op 14 apr 2024
Thank-you for your review, I will ensure your feedback is shared with the team.

8/10 – Goed

Satbir

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Polite reception staff . Clean hotel. Clean rooms. Had 2 free bottles of mineral water one still one sparkling ready waiting for me. Plenty of tea bags and coffee and hot choc in the room. Nothing was too much trouble for any of the staff. When I got back from the Paul Weller concert at midnight it was boiling . Matthew at the front desk got me a pint of iced cold water to take to my room. What a gentleman. It’s little touches like this that can make a guest choose to stay again.
1 nacht verbleven in april 2024
Reactie van Emma op 13 apr 2024
Thank-you for your review and I will ensure that your feedback is shared with the team

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel not far from the train station. Great staff, they really went above and beyond to make our stay special.
1 nacht verbleven in maart 2024
Reactie van Emma op 2 apr 2024
Thank-you for your review

2/10 – Ontzettend slecht

Baz

Reisde met partner
Negatief: Voorzieningen
Very expensive for tiny rooms. They even charge for parking which is beyond ridiculous given how expensive the rooms are. The lift was broken and we were allocated a room on the fourth floor !
2 nachten verbleven in maart 2024
Reactie van Emma op 30 mrt 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza Royal Victoria Sheffield. Please know that your feedback is extremely valuable to us, and we will make sure to take on board your constructive comments which I am going to share with the management team

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We like the general area & walks available.
3 nachten verbleven in maart 2024
Reactie van Emma op 19 mrt 2024
Thank-you for your review

6/10 – Redelijk

Ramon

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Reception team is very good, easy and friendly check in and out, great chatting with Klaudia on the check out. Dinning was slightly different, my starter (hake) was not good, had a smell of ammonia, didn’t eat as it didn’t seem to be in good condition, we didn’t get a check back on the starters and when I told the young waitress that the hake was not good, nobody checked with us and the issue didn’t get acknowledged or a simple apology was made, when I said that it had a ammonia smell and taste the reply was “ok”. My cousin’s main “aubergine” was hard to take of the skin, taste was good just a little under, no biggie there just some feedback. The rest of the meal was good, the chicken main and the desserts were very nice. Table maintenance was a little of hit and miss, at one stage we had 8 glasses on a table of 2 guests, doesn’t matter to be honest we just settled them on the side ledge for the rest of the meal, i hope you don’t take the comments as harsh, just honest feedback that I believe you should be aware of. For the money that you mark your restaurant up, needs a little better care Again thank you, reception team an absolute credit to your team (everyone we dealt with) and the hotel and facilities were very clean. Kind regards
1 nacht verbleven in maart 2024
Reactie van Emma op 13 mrt 2024
Thank-you for taking the time to review your recent stay, all feedback is important to us to improve the service that we offer.I will ensure that your comments are shared with the Food and Beverage, I believe that your starter was cod and we did remove this from your bill. We hope to be able to welcome you back to the Crowne Plaza Royal Victoria on your next trip to Sheffield

10/10 – Uitstekend

Lucy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were lovely. We had the suite with the bath in the room and it was great. We had a problem with the tv, the staff tried to fix it but couldn’t which was unfortunate but there were two tvs in the room anyway. They did apologise and gave us a complimentary bottle of champagne and two cocktails, they also refunded the parking for us. Great stay, will definitely return.
1 nacht verbleven in maart 2024
Reactie van Emma op 3 mrt 2024
Thank-you for your review

10/10 – Uitstekend

Janet Lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is wonderful, clean comfortable rooms. Incredible staff and amazing restaurants. I felt very comfortable there and would recommend. Only drawback is the area - although it is where many hotels are situated. It isn't the best area for walking, other restaurants, cafe's etc.
6 nachten verbleven in januari 2024
Reactie van Emma op 4 feb 2024
Thank-you for your review

8/10 – Goed

Rob

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Great hotel and service - Victorian Suite awful
Stayed as a large group attending an event at the arena, booked lots of rooms including the Victorian Suite. All the staff are amazing, the service is excellent and the bar etc are great…..most rooms are lovely except the suite which is dire!
1 nacht verbleven in januari 2024
Reactie van Emma op 29 jan 2024
Thank-you for your review - I will ensure that your feedback is shared with the team

10/10 – Uitstekend

Colin

Reisde met partner
Nice clean hotel with polite and friendly staff. Had a nice stay
1 nacht verbleven in januari 2024
Reactie van Emma op 28 jan 2024
Thank-you for your review

8/10 – Goed

Latoya

2 nachten verbleven in januari 2024
Reactie van Emma op 19 jan 2024
Thank-you for your review

8/10 – Goed

stuart

2 nachten verbleven in januari 2024
Reactie van Emma op 11 jan 2024
Thank-you for your review

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Emma op 10 jan 2024
Thankyou for your review

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Just average Hotel
Nice hotel and the greeting from the reception staff on check in and check out is exceptional. The rest is a little disjointed. The poor man on the bar was running around trying to get things sorted as the bar wasnt stocked up properly for him and this was only 3.30pm in the afternoon just simple things like no teaspoons for the coffee etc. The bedrooms are really cold and extremely noisey from road traffic outside I had very little sleep from the road traffic noise and that's with my window shut, a need for triple glazing is required. There were 4 of us staying in individual rooms and we all said the exact same. It could be a fabulous hotels with some changes made
2 nachten verbleven in januari 2024
Reactie van Emma op 10 jan 2024
Thank-you for taking the time to review your recent stay. I will ensure that your feedback is shared with the team to improve the service that we offer.

8/10 – Goed

David

1 nacht verbleven in december 2023
Reactie van Emma op 1 jan 2024
Thank-you for your review

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Emma op 31 dec 2023
Thank-you for your review

10/10 – Uitstekend

Desmond

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recommended
Stayed at the hotel as part of an office Christmas night. Lovely room and amenities, beautiful hotel, friendly team and a decent price.
1 nacht verbleven in december 2023
Reactie van Emma op 22 dec 2023
Thank-you for your review

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Emma op 22 dec 2023
Thank-you for your review

4/10 – Matig

trevor

3 nachten verbleven in december 2023
Reactie van Emma op 18 dec 2023
Thank-you for taking the time to review your recent stay, I am sorry that something was not right. Should you wish to share your feedback so we can improve the service that we offer please do contact us.

6/10 – Redelijk

Kin Chong

1 nacht verbleven in oktober 2023
Reactie van Emma op 14 dec 2023
Thank-you for taking the time to review your recent stay, and I am sorry that something was not quite right during your stay. Please do contact us with your feedback so that we can improve the service that we offer

10/10 – Uitstekend

Tamar

1 nacht verbleven in november 2023
Reactie van Emma op 14 dec 2023
Thank-you for your revew

8/10 – Goed

David

1 nacht verbleven in november 2023
Reactie van Emma op 20 dec 2023
Thank-you for your review

10/10 – Uitstekend

SAURAV

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
None
1 nacht verbleven in november 2023
Reactie van E op 30 nov 2023
Thank-you for your review

10/10 – Uitstekend

Sam

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Emma op 18 dec 2023
Thank-you for your review

10/10 – Uitstekend

Steven

1 nacht verbleven in november 2023
Reactie van Emma op 21 nov 2023
Thank-you for your review

10/10 – Uitstekend

Kamran

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a comfortable 2 night stay here. Rooms were nice and clean. Breakfast was good. Only negative is the traffic noise.
1 nacht verbleven in november 2023
Reactie van Emma op 18 nov 2023
Thank-you for your review

10/10 – Uitstekend

Caroline

1 nacht verbleven in november 2023
Reactie van Emma op 5 nov 2023
Thank-you for your review

10/10 – Uitstekend

Lucy

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2023
Reactie van Emma op 2 nov 2023
Thank-you for your review

10/10 – Uitstekend

MICHAEL

1 nacht verbleven in oktober 2023
Reactie van Emma op 29 okt 2023
Thank-you for your review

10/10 – Uitstekend

Vikki

1 nacht verbleven in oktober 2023
Reactie van Emma op 29 okt 2023
Thank-you for your review

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Emma op 18 okt 2023
Thank-you for your review

6/10 – Redelijk

Kim

Reisde met familie
Due to a booking problem (ours not the hotel). We thought our first room was really nice but on our 3rd night we were moved and our second room was terrible. Cold dirty-cobwebs in several area including several across the mirror which was also very dusty. Mood in the bathroom It was nota pleasant stay
1 nacht verbleven in oktober 2023
Reactie van Emma op 16 okt 2023
Thank-you for taking the time to review your recent stay - I will ensure that your feedback is shared with the team

10/10 – Uitstekend

Ruben

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Emma op 16 okt 2023
Thank-you for your review

8/10 – Goed

David

2 nachten verbleven in september 2023
Reactie van Emma op 4 okt 2023
Thank-you for your review

2/10 – Ontzettend slecht

Monica

1 nacht verbleven in oktober 2023
Reactie van Emma op 3 okt 2023
Thank-you for taking the time to review your recent stay. I am sorry that something was not right with your stay but as you have not left any feedback we are unable t address this for you. Should you wish t discuss further please contact us so we can investigate your concerns.

8/10 – Goed

Nigel

1 nacht verbleven in september 2023
Reactie van Emma op 27 sep 2023
Thank-you for your review

10/10 – Uitstekend

Frazer

1 nacht verbleven in september 2023
Reactie van E op 23 sep 2023
Thank-you for your review

8/10 – Goed

Neil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Emma op 18 sep 2023
Thank-you for your review

8/10 – Goed

Andrew

1 nacht verbleven in september 2023
Reactie van Emma op 15 sep 2023
Thank-you for your review

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was easy, parking was plentiful, room was lovely and clean and well set out with plenty of light and plug sockets. Sohail the Restaurant Manager was a brilliant host and definitely in the right job. Definitely would book again without hesitation.
1 nacht verbleven in september 2023
Reactie van Emma op 4 sep 2023
Thank-you for your review. We look forward to welcoming you back to the Crowne Plaza Royal Victoria

8/10 – Goed

Joseph

Positief: Netheid
Lovely stay, old world charm from an ex railway hotel with modern touches and practicality. Beds very comfy and excellent linen/towels. Breakfast plentiful, good quality and nice choice Had a great stay, would stay again if back in Sheffield
1 nacht verbleven in september 2023
Reactie van Emma op 4 sep 2023
Thank-you for your review. We look forward to welcoming you back to the Crowne Plaza Royal Victoria

8/10 – Goed

Peter

1 nacht verbleven in september 2023
Reactie van Emma op 3 sep 2023
Thank-you for your review

10/10 – Uitstekend

Anna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We've stayed at this property twice and it's been lovely both times. The staff are attentive and friendly. The food is lovely. Wonderful dinner and breakfast. When we come to town we stay here every time. Definitely recommend
2 nachten verbleven in augustus 2023
Reactie van Emma op 2 sep 2023
Thank-you for your review, I will ensure that your feedback is shared with the team. We look forward to welcoming you back to the Crowne Plaza Royal Victoria

10/10 – Uitstekend

Sanford

2 nachten verbleven in augustus 2023
Reactie van Emma op 23 aug 2023
Thank-you for our review

10/10 – Uitstekend

Peter

1 nacht verbleven in augustus 2023
Reactie van Emma op 22 aug 2023
Thank-you for your arrival