Greene King-accommodaties in Sheffield

" Terrible stay. Upon arrival we had to wait to check in. No greeting, no explanation, just a key handed over by an unfriendly receptionist. Absolutely no sense of hospitality. The room was far from clean: stained bedding, mold in the bathroom, and a damaged wall. The phone didn’t even work, which meant I had to go to reception in the middle of the night when my friend became sick. The staff showed no empathy at all, even laughed at the situation, and said cleaning could only be done the next day. When it finally happened, it was careless and far below any acceptable standard. The spa was completely unusable due to the overwhelming smell of mold. Unhealthy and unsafe for guests. Staff were unfriendly throughout no explanations, no assistance, no interest. At check-out, not even a “How was your stay?” just taking the key and saying “bye.” This property claims to be pet-friendly, but honestly, I wouldn’t recommend it even for pets. It was dirty, unhealthy, and completely disrespectful to paying guests. In short: this hotel is a disgrace. We demand a partial refund and strongly advise others not to book here. "

"Aangenaam verblijf en heel vriendelijk personeel"

"Pleasantly surprised at how large the room was. While there are a few areas of wear and tear, I found the room to be comfortable and clean. Bed was comfortable and even thought this location doesn’t have airco, they do have a fan in room. While small, the fan was sufficient to keep it cool enough for a good nights sleep. We would definitely return to this location, if needed, in the future. No info about breakfast because we didn’t need it but you are conveniently next to a service area so there are options available. You do need to walk to these, it seems, because upon leaving the hotel in our car, the only way we could go was towards the exit to the highway. There is a small fee for parking overnight. "

"Clean room, good bed, friendly staff, in the city centre, close to the railway syation."