We had a great time in Siena, partly because the hotel was so wonderfully located right bang in the centre of the city. The staff at reception were super kind and helpful but we didn't experience th same efficiency at breakfast time as there is only one person serving multiple tables of customers and unable to cater to everyone's need in a timely manner.
The room was comfortable, albeit very noisy from what appeared to be an outside concert on Friday and Saturday (beware if you're staying in Siena over the weekend) - however the hotel provides earplugs for comfort. The bedroom and bathroom were very clean, toiletries (shampoo and soap) were provided and windows had shutters which were great for sleeping.
The guys are reception helped us book tickets to the opera and were very patient giving us directions for cheaper parking and key tourist attractions. We found them very personal and are grateful for their assistance.
The hotel is not easy to find, however once you do, you realise how good the decision to book it was. The key to find the hotel is to look for the florist at number 15. I would stay here again but perhaps not drive again as parking can be expensive near the San Francesco Piazza - best to park at the train station for €2 per day, though it is a longer walk back to the hotel (about 45 mins, depending on pace).
Breakfast was good, lots of bread of all sorts, cold meats, juice and coffee/tea in addition to fruit.
Thanks for a great stay!
