Gratis wifi, beddengoed

Beoordelingen van Americas Best Value Inn & Suites Siloam Springs

2 out of 5
Americas Best Value Inn & Suites Siloam Springs
1801 Highway 412 W, Siloam Springs, AR

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 32 van 207 beoordelingen" "
Gastenscore: 8 - Goed. 46 van 207 beoordelingen" "
Gastenscore: 6 - Redelijk. 48 van 207 beoordelingen" "
Gastenscore: 4 - Matig. 34 van 207 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 47 van 207 beoordelingen" "

6,2/10

Netheid

5,8/10

Personeel en service

5,8/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Tonja

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The room was clean but office on duty was rude. I walked out. Went to go back in and they denied my card at ten Am
4 nachten verbleven in mei 2024

8/10 – Goed

Carrie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean & decent price
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 10 mei 2024
Hi Carrie,Your 4-star review is greatly appreciated. We thank you for recognizing the hotel's overall cleanliness. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We will strive for the best and look forward to serving you again!

6/10 – Redelijk

Kay

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They asked for my payment and a down payment to hold onto, but if you dont check out in person you dont get tbaf money back
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 9 mei 2024
Dear Kay, we apologize for the inconvenience you experienced with our payment and down payment process. Your feedback regarding cleanliness, staff service, and property conditions is concerning, and we take your comments seriously. We'll share these issues with our team to ensure that we maintain the highest standards of cleanliness and service for all our guests. Regarding the down payment refund process, we'll review our procedures to ensure clarity and fairness for our guests. Your satisfaction is important to us, and we appreciate your feedback as it allows us to make improvements. If there's anything else we can do to handle your concerns or enhance your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,Guest Experience Team

8/10 – Goed

Brayam

5 nachten verbleven in april 2024
Reactie van Customer Care Team op 7 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Kim

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 2 mei 2024
Hi Kim,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.

4/10 – Matig

Mary C

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is run down. Cigarette burn holes and tears in the sheets and bed spread. The shower curtain fell down. It was held up by being wedged against the walls with the little bars of hotel soap. I left a day early . They would not give me a refund. No one in the office. The office area is not open. You talk to them through a speaker. They only come into the office to take your money
4 nachten verbleven in april 2024
Reactie van Customer Care Team op 29 apr 2024
Dear Mary, we're deeply sorry to hear about the numerous issues you encountered during your stay. Your experience does not reflect the high standards of cleanliness and service we aim to provide. Please accept our sincerest apologies for the condition of your room and any inconvenience caused by the lack of staff availability. We take your feedback seriously and will share these concerns with our team to ensure they are rectified promptly. Additionally, we apologize for the inconvenience regarding your refund request and the limited office hours. Your satisfaction is important to us, and we will take steps to improve our operations based on your feedback. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it right for you in the future.Warm regards,Guest Experience Team

2/10 – Ontzettend slecht

Rousha

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nothing in room worked. Literally nothing!! The blow dryer, coffee pot, etc. even though the microwave turned on, it wouldn’t heat. Bathroom door didn’t close. It was seriously the worst place I’d ever stayed in. Never again!!
7 nachten verbleven in april 2024
Reactie van Sophia CSR op 28 apr 2024
Hi Rousha,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 – Ontzettend slecht

Rebecca

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I didnt stay there you charged my card and neither you or the hotel would give me back my money
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 10 apr 2024
Hi Rebecca,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Personeel en service, voorzieningen
You can't beat it for the price. The room is a little rough. There are some deficiencies like cigarette burns and some stains in the bedding but it suffices for the cost. I've stayed in nicer rooms and some a little worse but I can stay here for multiple days for the price of one day at a nicer place and got the same result. If you are looking for a place to just stay for a night or two I recommend it.
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 11 mrt 2024
Hi Michael,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

2/10 – Ontzettend slecht

David

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
On pets
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 13 feb 2024
Hi David,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 – Uitstekend

Sasha

1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 21 mrt 2024
Hi Sasha,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 – Matig

Alan

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
we booked two rooms for 1 night with a major credit card. they still made me put up a $100 deposit on top of having my card and info. Lobby was closed so no breakfast even though you could see it all set up inside. Made me conduct business through a portal window. Maids were sweet and helpful, but I won't visit them again.
1 nacht verbleven in december 2023
Reactie van Sophia CSR op 18 dec 2023
Hi Alan,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 – Redelijk

Johnathon

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Someone's car alarm went off almost every hour the first night right outside our room
2 nachten verbleven in december 2023
Reactie van Sophia CSR op 11 dec 2023
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 – Goed

LUCAS

Positief: Netheid, personeel en service
Great value!
1 nacht verbleven in december 2023
Reactie van Customer Care Team op 5 dec 2023
Dear Lucas, thank you for your positive feedback! We're delighted to hear that you found our hotel to be a great value. We strive to provide excellent service and value to our guests. If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share. We appreciate your business and look forward to welcoming you back in the future!Warm regards,Guest Experience Team

8/10 – Goed

Kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean room
2 nachten verbleven in oktober 2023
Reactie van Sophia CSR op 23 okt 2023
Hi Kimberly,Guest satisfaction is our number one objective, we really appreciate your wonderful rating and review. Our Team hopes to have the chance to serve you again on your next visit.

8/10 – Goed

Lil

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It not bad, and it very nice
2 nachten verbleven in oktober 2023
Reactie van Customer Care Team op 17 okt 2023
Dear Lil, we appreciate your feedback about your recent stay with us. We're glad to hear that your experience was generally positive and that you found it very nice. Your comments help us understand the aspects of your stay that you enjoyed, and we'll strive to maintain and even exceed your expectations during your future visits. If you have any specific suggestions or preferences for your next stay, please feel free to share them with us.Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable experience.Warm regards,Guest Experience Team

2/10 – Ontzettend slecht

Joanna

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rude service.
Reactie van Customer Care Team op 17 okt 2023
Dear Joanna, we're genuinely sorry to hear about your experience with our hotel. Rude service and dissatisfaction with cleanliness, staff, service, and property conditions are not reflective of the service we strive to provide. Your feedback is valuable to us, and we take your comments seriously. We will handle these concerns to ensure that such issues do not happen in the future. We apologize for any inconvenience you experienced during your stay, and we hope you might consider giving us another opportunity in the future to provide you with a more pleasant experience. Thank you for sharing your feedback.Warm regards,Guest Experience Team

8/10 – Goed

Michael

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The fact they had smoking rooms led us to this place. The rooms were adequate and vehicle traffic was noisy. Overall it was adequate and the room rates were cheap.
4 nachten verbleven in september 2023
Reactie van Sophia CSR op 27 sep 2023
Hi Michael,A hearty thanks for your review with generous appreciation. We always welcome our guest's ideas and suggestions and will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

6/10 – Redelijk

Kimberly

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The room was very clean
1 nacht verbleven in september 2023
Reactie van Sophia CSR op 26 sep 2023
Hi Kimberly,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 – Goed

Tanga

Reisde met partner, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our king bed was HORRIBLY UNCOMFORTABLE! Slept like crap in that thing. Other than that the room is what to be expected for the price.
1 nacht verbleven in september 2023
Reactie van Sophia CSR op 19 sep 2023
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 – Uitstekend

Dale

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Sophia CSR op 18 sep 2023
Dear Guest,Incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Customer Care Team op 29 aug 2023
Dear Robert, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Warm regards,Guest Experience Team

10/10 – Uitstekend

Janet

1 nacht verbleven in augustus 2023
Reactie van Customer Care Team op 1 sep 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely clean and quiet. Beds were comfortable and they actually have smoking rooms and I didn't have to stand in the heat. Pool was refreshing.
2 nachten verbleven in juli 2023
Reactie van Sophia CSR op 1 aug 2023
Hi Mary,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

4/10 – Matig

Donelia

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The rooms where very dirty, the chairs had many stains. We saw some cockroaches and other bugs. The cleaning needs to be better overall.
5 nachten verbleven in juli 2023
Reactie van Sophia CSR op 21 jul 2023
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

6/10 – Redelijk

Gary

Positief: Personeel en service
This is an old hotel with some updates. Had a small problem with flies. Didn’t like standing outside to check in. Lobby was always closed. I guess you get what you pay for.
3 nachten verbleven in juli 2023
Reactie van Sophia CSR op 12 jul 2023
Hi Gary,Providing the highest level of hospitality is our number one priority. It is disheartening to read your review. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 – Redelijk

James

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
You couldn’t go in the lobby. When checking out nobody would come to the place that you had to check out. Old. Outdated.
1 nacht verbleven in juni 2023
Reactie van Customer Care Team op 12 jun 2023
Dear James, we apologize for the inconvenience you experienced during your stay. It's unfortunate to hear that you couldn't access the lobby and that there was no staff available at the check-out area when you were leaving. We strive to provide attentive and responsive service to our guests, and we apologize for falling short in this regard. We appreciate your feedback regarding the condition of the hotel. We continuously work to maintain and update our property to ensure a comfortable and enjoyable stay for our guests. Your comments will be taken into consideration as we evaluate areas for improvement. We apologize for any dissatisfaction caused by the outdated aspects of our property. We understand the importance of providing modern amenities and facilities to enhance the guest experience, and we will take your feedback into account as we plan for future updates. Thank you for bringing these issues to our attention. We value your feedback and will use it to address the areas that need improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Warm regards,Guest Experience Team

2/10 – Ontzettend slecht

Tracy

Did not feel safe
1 nacht verbleven in juni 2023
Reactie van Customer Care Team op 12 jun 2023
Dear Tracy, we're sorry to hear that you didn't feel safe during your stay at our hotel. The safety and well-being of our guests are of utmost importance to us, and we take such concerns very seriously. Your feedback is important to us, and we will address your concerns promptly. Thank you for bringing this to our attention, and we apologize for any inconvenience or discomfort you may have experienced. We value your feedback, and we're committed to providing a safe and enjoyable environment for all of our guests.Warm regards,Guest Experience Team

4/10 – Matig

Jon

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The woman at the front desk was crabby when I checked in, but it WAS almost midnight, and I'm pretty sure i woke her up when I got there. The king size bed was clean and super comfortable. The toilet was messed up however. Every time I flushed it, I had to remove the back cover and reseat the plunger so the tank didn't try to fill nonstop. The shower had crap water pressure and was seemingly built for midgets. I'm a 6 foot tall guy, but I have long hair so had to wash my hair facing forward. It was awkward. I could let go of these little issues though, as you get what you pay for, and at $67 a night, the rate was great. What did me in was the roaches. There were roaches outside my room, on the entrance way ceiling just above my head, and I had to fish one out of the bathtub before I could shower. I didn't see any live ones INSIDE my room, but it was still gross. If I hadn't prepaid and been several hundred miles past exhausted, I'd have gone elsewhere.
2 nachten verbleven in mei 2023
Reactie van Sophia CSR op 4 jun 2023
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 – Goed

carla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Sophia CSR op 15 mei 2023
Hi Carla,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

6/10 – Redelijk

Teresa

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Sophia CSR op 14 mei 2023
Hi Teresa,Thank you for taking the time to share your rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 – Matig

Isaac

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Can't recommend!
Rude people! There was no hot water for showers! The chain lock was broke! Light came in all around the door! Not a good place to stay! It was clean though.
1 nacht verbleven in april 2023
Reactie van Customer Care Team op 25 apr 2023
Dear Isaac, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We apologize for any rudeness that was aimed at you, and we are sorry that you did not have a pleasant impression of our service. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Warm regards,Guest Experience Team

8/10 – Goed

Shannon

I liked that is was small an you could park in the front of your room I didn't like the furniture
1 nacht verbleven in maart 2023
Reactie van Sophia CSR op 20 mrt 2023
Hi Shannon,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 – Uitstekend

Jorge

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in januari 2023
Reactie van Sophia CSR op 27 jan 2023
Hi Jorge,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. Our Team hopes you will come back to see us again on your next trip to the area!

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2023
Reactie van Management op 7 mrt 2023
We hope everything was to your satisfaction during your stay with us. Hope to see again.

2/10 – Ontzettend slecht

Crystal

Reisde met een groep
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The bathroom toilet came off when we went to the bathroom. The door handle doesn't work correctly.
1 nacht verbleven in november 2022
Reactie van Sophia CSR op 13 nov 2022
Hi Crystal,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

6/10 – Redelijk

Alexis

1 nacht verbleven in oktober 2022
Reactie van Sophia CSR op 1 nov 2022
Hi Alexis,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 – Uitstekend

Raven

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Smaller hotel, but cheapest in town
1 nacht verbleven in oktober 2022
Reactie van Sophia CSR op 24 okt 2022
Hi Raven,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our Team hopes to have the chance to serve you again on your next visit.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Don’t stay here!
The staff was rude and the room was not very clean. The floor was sticky and sheets, towels and shower curtain had stains and holes in them. Would not recommend!
1 nacht verbleven in oktober 2022
Reactie van Sophia CSR op 24 okt 2022
Dear Guest,Thank you for choosing our hotel and sharing your experience. We want every guest to be treated with respect and friendly service. Therefore we sincerely apologize for the unsatisfactory service you received from some of our associates. We are also deeply sorry for the other difficulties you encountered with our services. We have shared your concerns with the appropriate individuals, and we have taken action to ensure this is not repeated so that we are more consistent in our service levels. We appreciate your feedback and patience; we hope you will consider giving us another opportunity to provide you with the outstanding hospitality you should always receive from us.

8/10 – Goed

Kim

1 nacht verbleven in oktober 2022
Reactie van Sophia CSR op 20 okt 2022
Hi Kim,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

6/10 – Redelijk

Mark

3 nachten verbleven in oktober 2022
Reactie van Sophia CSR op 19 okt 2022
Hi Mark,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 – Uitstekend

Zoe

2 nachten verbleven in oktober 2022
Reactie van Sophia CSR op 19 okt 2022
Hi Zoe,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

2/10 – Ontzettend slecht

Tina

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was nasty! Pulled the covers back on the bed and they were covered in dirt. Obviously they were not washed or even checked. Soooo gross!
1 nacht verbleven in oktober 2022
Reactie van Sophia CSR op 17 okt 2022
Hi Tina,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

8/10 – Goed

Mitzi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the mirror
1 nacht verbleven in oktober 2022
Reactie van Sophia CSR op 16 okt 2022
Dear Guest,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our Team hopes to have the chance to serve you again on your next visit.

10/10 – Uitstekend

Eric

1 nacht verbleven in oktober 2022
Reactie van Sophia CSR op 15 okt 2022
Hi Eric,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Definitely a budget room. Was clean Service very poor. I went to check out and rang the bell numerous times without any response. Then called their number numerous times before someone finally came to the window. She looked as if I had woke her up all discheveled. She brushed me off when I inquired about getting my deposit back, telling me would be in my account. By 11am. It was not. I had to call back and explain my dilemma and finally got my deposit back. They did not have an issue with charging my card for the room before we even checked in. The only good thing about the stay was the room was clean. Most likely won’t stay here again
1 nacht verbleven in september 2022
Reactie van Sophia CSR op 9 okt 2022
Dear Guest,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay.

8/10 – Goed

Kelly

2 nachten verbleven in september 2022
Reactie van Sophia CSR op 21 sep 2022
Dear Guest,Our team appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 – Uitstekend

Michael

1 nacht verbleven in september 2022
Reactie van Sophia CSR op 4 sep 2022
Hi Michael,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

8/10 – Goed

Chris

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Ok hotel except for service
The check in guy was not the friendliest and acted like I was a bother
1 nacht verbleven in augustus 2022
Reactie van Sophia CSR op 1 sep 2022
Hi Chris,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

4/10 – Matig

Cathy

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
A gap at the bottom of the front door made the door not shut or seal good, a mouse was roaming our room. Room had a musty odor.
1 nacht verbleven in augustus 2022
Reactie van Sophia CSR op 21 aug 2022
Hi Cathy,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.