We stayed at Relaxation Pointe in August of 2020.
It is hard for me to be objective in this review as our immediate impression was horrible. We had no difficulty entering the property. Although, upon entering the rental, walking around and getting to know the floor plan, we quickly discovered that the home had not been cleaned prior to our arrival. The toilets were dirty with urine and feces, 1 of them was not even flushed. The floors and carpets had dead bugs on them. One of the sinks had a fly swatter and dirty rags sitting on it. The garbage was overflowing and had not been picked up. I immediately called the Center Hill Chalet office, they were very responsive, apologized and sent a housekeeper out to clean. That was it, no offer to make up for the inconvenience or terrible circumstances or our arrival. Now, keep in mind, there were 16 of us in our party, we had already brought all our luggage and groceries in and we're proceeding to try to cook dinner when the housekeeper arrived. She was professional but had to clean around us. After she left, we realized that if the home had not been cleaned, our linens were most likely not clean also. We spent our evening having to strip beds, wash linens, and make the beds back up. Thank goodness there was a washer and dryer, although, the dryer latch is broken and it took rigging it so that we could dry the linens. Also, the VRBO website states that it can accommodate 16 people. If that is the case, you would expect to have 16 dishes, cups, coffee mugs, and flatware. No, the dishes and flatware were a setting for 4 people. You would also expect to have general kitchen items but we had to go out and buy a can opener. Needless to say, we were all very disappointed.
As for the property itself: The decks on the home are in disrepair and in some areas dangerous. In one spot they had replaced a floor beam and the one right next to it was split and cracked so you had to be very careful to avoid stepping in that area. There is not a backyard or side yard to speak of so no room for a fire pit or outdoor seating and activities. If your party has older persons, it is not an accessible home and there are a lot of stairs.
I would not return to Relaxation Pointe or recommend staying there.
