Dear Phuong,We apologize for any inconvenience caused by the size of the room. Your comments are valuable to us, and we will take them into consideration as we strive to improve our accommodations for future guests. If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. Thank you for your feedback.

Dear Don Leopoldo, Thank you for choosing stay with us. We hope to see you again!

Dear Kwok Wing,Thank you for choosing stay with us. We hope to see you again!

Dear Phub,Thank you for choosing stay with us. We hope to see you again!

Hi Farzana, Thank you for taking time to review your stay with us. Due to our hotel building being a Conserved Shophouse and subject to URA’s construction guidelines, we have limitations as to the configuration of the outdoor tub. We have also put up signages at the outdoor tub area to caution guests regarding privacy concerns. We would like to assure you of your privacy when utilise get the outdoor tub. There are opaque sheets put in between the metal partitions, thereby blocking visibility from the adjacent outdoor suite bathtub. We hope that the rooms were comfortable for you, and you had a good stay with us. Do keep safe during such unprecedented times. We hope to see you again.

Hi Zing, Thank you for leaving us your feedback on your recent stay with us. We regret that you faced such an experience, and we strive to improve. We have investigated the matter, and have come to find several things: We understand that you arrived at 12 noon on the day of checkin, and our staff Iswaran had done the pre-registration and stored your luggages whilst you and your partner went out for lunch. Upon your return, we provided complimentary early check in at 12.48pm and the key was delivered to you and room check-in (and check-out timing) procedures were explained. You had acknowledged them, and this account has been confirmed via CCTV as well. On the next day, our staff Iswaran had done the follow up for check-out rooms. You mentioned that you will check out by 11.30am. Thereafter, our staff informed you that there will be a charge at $15++ per hour. We got your confirmation for late check out, and you checked out at 12.45pm. Your partner came down and handed over the room key card, and our staff proceeded to inform you of your late check out charges. He mentioned to charge to the credit card which been taken for deposit upon check-in. As for the lighting in the room, it is meant to fit a soothing cosy lifestyle. We seek your understanding for the cushions and furniture that they are meant to be exposed outdoor per conservation guidelines, and we strive to maintain the rustic character. We hope the reply and detailed account of the incident is satisfactory for you, and do keep well.

Hi there, Thank you for your constructive feedback on your stay with us – we are glad that you found our room and location to be convenient for you. Regarding the dust issue, we have tightened cleaning procedures done by our housekeeping staff, which we have seen improved the dusty condition which you touched on in your review. We hope that you keep safe given the current climate, and have the best week ahead.