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Beoordelingen van The Club Residences by Capella Singapore

5 out of 5
The Club Residences by Capella Singapore
1 The Knolls, Sentosa Island, Singapore

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 58 van 78 beoordelingen" "
Gastenscore: 8 - Goed. 14 van 78 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 78 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 78 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 78 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

Beoordelingen

10/10 – Uitstekend

Heinz, Karlsruhe

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Annähernd perfekte Lokation!
8 nachten verbleven in november 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Will love to come back again!
Great residence n service!
2 nachten verbleven in oktober 2021

10/10 – Uitstekend

MARIE

Reisde met familie
Positief: Netheid, comfort kamer
Capello birthday was a huge success
Special birthday and kindly upgraded to two bedroom. Fantastic service and would rebook.
1 nacht verbleven in september 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Great stay, 5 stars!!
Great overall experience at the hotel; The staff at the Knolls restaurant was super accommodating and they even let us order off the menu!
3 nachten verbleven in augustus 2021

10/10 – Uitstekend

Riccarda

Positief: Netheid, comfort kamer
1 nacht verbleven in augustus 2021

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, comfort kamer
Disappointing, poor communication and service
The property is disappointing, we stayed for a birthday. The birthday was highlighted via email prior to arrival, and while we tried to arrange something special to be placed in the room prior to arrival this went ignored despite being charged for extra amenities. On arrival (the day of the birthday), despite supplying our IC and CC, the birthday went overlooked (Its on the IC!) and to make things worse the receptionist attempted to check us into someone else's reservation, as such we were given ALL of their information (PDPA Violation). The couples details were EU/SG, same as us. Racial profiling? No empathy or apology. No room orientation several features were not easy to use, the room was dirty (smears in the shower, debris on the floor throughout the room, etc.) F&B options are poor, quality of food tastes frozen and premade. Service is extremely slow, no anticipation offered why sit families with crying babies right next to couples. Zero tact when upselling. Order from Panamericana. The culturalist mentioned the hotel was full, she made us feel like we were pestering her. The activities program had not been expanded to accommodate COVID or Occupancy. I understand we have restrictions due to COVID, no effort had been made to offer guests a 5* experience. It can not be because they are short-staffed, breakfast had a crew of over 12 for 30(?) tables Yet another poor corporate chain pretending to be 5*. Wait until borders open and go to Maldives, Dubai, or Phuket.
2 nachten verbleven in mei 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
2 nachten verbleven in juni 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staycation at Capella. Credit goes to the warm and personable staff who made this an unforgettable experience - from the attentive and unhurried check-in process by Chai, the birthday cake, cards and balloons, the surprise villa upgrade by Agnes, the sustainable art program for our kids by Mitra, Cheryl and Nurul, the delicious brunch at the Knolls, dim sum at Cassia.... I think a lot of care and thought had gone into creating the best possible experience for their guests. This is one of the best hotels in the world. We're already making plans to return!
1 nacht verbleven in mei 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We loved the whole experience and most importantly it’s quiet n homely. We loved the kitchen n it’s so convenient to get simple quick food prepared
3 nachten verbleven in mei 2021

10/10 – Uitstekend

Paerin

Reisde met familie
Positief: Netheid, comfort kamer
Excellent Service
The service was excellent and attentive. It was my mother’s birthday and she was given a cake when we had our meal at the Knolls and Cassia. Dinner at the Cassia was one of the best I had in a long time
2 nachten verbleven in april 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The Capella Hotel is really one of the best in Singapore. Impressive property. Excellent service despite the pandemic. Impressive dining experience. And the very helpful Whatsapp concierge which is super handy. Highly appreciate the friendly staff. Excellent stay. Will come back.
1 nacht verbleven in april 2021

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Negatief: Voorzieningen
avoid the residences … stay at the main hotel complex or villas if for a short stay!
2 nachten verbleven in september 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well serviced, excellent place for a retreat
1 nacht verbleven in februari 2020

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
スタッフの方が皆さん親切です。 飛行機の便の関係でホテル着が早朝でしたが、着いてすぐにチェックインでき、大変助かりました。
3 nachten verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dusty, guests kept sneezing, floor was dusty as well.. overall service was good, responsive, room was spacious.
1 nacht verbleven in mei 2019

10/10 – Uitstekend

Hyunjoo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
최고의 호텔! 친절한 스태프들과 편안한 시설로 즐거운 시간을 보내고 왔습니다! 특히 수영장이 시설도 좋고 스태프들이 프렌들리하고 좋았어요. 조식 레스토랑 음식은 무난하고 정갈했고, 매니저급의 스태프가 테이블 하나 하나 필요한 것을 묻고 챙기는 모습이 인상적이었습니다. 한국인 스태프들도 많아서 편안했고요. 싱가폴에 대해 좋은 인상이 남았어요. 원베드룸풀빌라에 데이베드를 엑스트라베드처럼 만들어줘서(무료) 세 식구가 편하게 지내다 왔습니다
2 nachten verbleven in februari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was exceptional. Only slight issue was that many of the service staff did not speak adequate English.
2 nachten verbleven in februari 2019

10/10 – Uitstekend

RUI

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
BEST LOVE HOTEL IN SINGAPORE
1 nacht verbleven in februari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
すべてが最高でした。部屋にお酒があるともっと良いかと思います。
2 nachten verbleven in februari 2019

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in februari 2019

10/10 – Uitstekend

Loy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Capella - an unforgettable experience
Capella is a physically magnificent colonial building, located in beautiful Sentosa. The hotel is surrounded by wonderful greenery and soothing to be in. The room is equally pleasing. Really enjoyed ourselves thoroughly.
1 nacht verbleven in december 2018

10/10 – Uitstekend

yuta, tokyo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
a snug hideout
街の喧騒から離れた静かな時間を過ごすことができる、特別な場所。圧倒的な植物や、眼下に広がる海を見ながら、久しぶりの自分だけの時間を過ごすことができました。
1 nacht verbleven in oktober 2018

10/10 – Uitstekend

Ham, 東京

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
パラワンビーチに近く静か
パラワンビーチに近くゆったりと過ごせる素晴らしい環境です。スタッフの対応も行き届いていました。個人的にはキッチンや洗濯機、大きな冷蔵庫を重宝しました。 ゆったりとしたステイを希望される方にはオススメのホテルです。
1 nacht verbleven in augustus 2018

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in augustus 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
내생에 최고의 호텔
처음엔 비싸다 생각했는데 한국에 그 어느 호텔보다 좋고, 서비스 최고! 내가 대접받고 있다는 기분이 들어서 좋음. 부모님과 함께 가기에 참 좋은곳입니다! 싱가포르에서 최고의 호텔이라 생각합니다. 호텔에서 할수 있는것이 너무너무 많습니다! 정말 후회없는 곳이였습니다. 추천 X1000000000개 드립니다.
3 nachten verbleven in juli 2018

2/10 – Ontzettend slecht

HADES, SEOUL

Positief: Netheid, comfort kamer
가격에 비해 가정집 구조, 시설 이용이 불편
다들 그렇겠지만 센토사섬에 대한 환상으로 예약한 호텔. 왠만한 MBS 근처 리버뷰 호텔들보다 비싸거나 비등한 가격임에도 불구하고 센토사에 위치했다는 것 외에 크게 장점을 찾기는 힘들었습니다. 거실이 굉장히 가정집 스러워 호텔에 기대할 만한 럭셔리함은 많이 느껴지지 않습니다. 그리고 부대시설 (수영장, 스파) 등을 이용하기 위해 반드시 카트를 불러야 합니다. 카운터를 비롯하여 숙소와 건물이 떨어져있기 때문에 카트를 부르지 않는다면 꽤 부담스러운 걸음을 해야합니다. 게다가 낮은 층을 배정받는다면 엘레베이터가 없는 불편함을 계속해서 감수해야 합니다.
1 nacht verbleven in maart 2018

8/10 – Goed

mk, 六本木

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
レジデンス
ホテルと違ってレジデンスなので、広くてキッチンのがいいです。でも、シンガポールの食材は良くないよでオーチャードまでオーガニック買いに開かない。 炊飯器がないのが問題。
5 nachten verbleven in december 2017

10/10 – Uitstekend

dorcas , singapore

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff was overall great! However , the residence ‘s check in is at the Capella main lobby . We were directed to the wrong place towards the residence compound and couldn’t find the check in reception counter . It took us 15 minutes and driving up and down to find the right place to check in as there were no signage around to guide us .
2 nachten verbleven in december 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Location is very private great for couples who want a getaway, I didnt really liked the idea of climbing the stairs for 3 stories down to reach my unit. Room was not as nice as I would expect. But overall, Capella provides great service, especially the poolside staffs were extremely warm and welcoming. Everything from the fridge was free flow, great point as the way out to vivocity is quite a far one!
1 nacht verbleven in november 2017

8/10 – Goed

Jerry

Positief: Personeel en service, comfort kamer
1 nacht verbleven in november 2017

10/10 – Uitstekend

Yong xiang

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super great starvation!!!
I will say it is one of the best hotel stay I experience in Singapore. Superb friendly staff and clean environment
1 nacht verbleven in oktober 2017

10/10 – Uitstekend

Lyn, Singapore

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just. Fantastic.
There was a little hiccup during check-in, and the Manager (I think), John, offered to upgrade us from a one-bedroom suite to a three-bedroom suite. Initially, we were hesitant to accept the offer as it was not what we had booked for. John and his colleague, Julienna, were nice enough to tell us that they would be able change rooms for us if we were not comfortable. We were really amazed by the sheer size of the room, and decided to stay on. The room was comfortable and large, and that gave the three of us space to relax and do our own things in our own spaces. I particularly liked the Bose sound system. A few days before arrival, our PA, Ms. Yoshie, emailed me to ask if I had any special requests. She was very prompt in her responses. Upon knowing that we had a little unpleasant experience at check-in, she offered us complementary breakfast at The Knolls, which we really appreciated. She was prompt and polite in all her responses, and the best thing was that we got to meet her in person. The hotel grounds is very well-maintained and the proximity to Palawan Beach means our whole family could go for our morning and night walks/jogs. Lots of greenery on the grounds helps us relax. We loved that our suite faces lots of greenery. For more than a decade, we would spend at least one of our holidays each year at another resort at the other end of Sentosa, but after the stay at Capella, my husband has decided THIS will be our designated family "retreat" venue from now on.
2 nachten verbleven in augustus 2017

8/10 – Goed

wing kei eric

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2017

10/10 – Uitstekend

Shi zhi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Upgrade
The hotel was nice to offer a free upgrade
1 nacht verbleven in augustus 2017

10/10 – Uitstekend

Michael, Los Angeles

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Experience All Around
We had a wonderful stay at The Club Residences at Capella. I was there for a conference, and my wife and son accompanied me. From the moment we arrived to the time we checked out, the service was impeccable. All of the staff we encountered were friendly and attentive. I'd especially like to thank Peggy Koh, Assistant Manager of Personal Assistants, for taking such good care of us. We had booked a one bedroom residence and Peggy, seeing that there were 3 of us, kindly upgraded us to a 2 bedroom. Peggy also spent a good deal of time with my wife, recommending places to go, things to see, restaurants and so on, plus advising on transportation options. She was very helpful throughout our stay, and we are so glad to have met her upon our arrival. The room was quite spacious and well-appointed, with a nice garden view. It was just a few minutes walk from the main hotel (we preferred to walk, but there are also buggies on call). The beach is also only a few minutes walk down the hill. We thoroughly enjoyed our stay and highly recommend! The only downside I can see is that the resort is a bit away from the city center, but that worked out fine for us. There is a free shuttle van from the hotel to the Vivo City mall, where you can catch the MRT to take you all over Singapore. I've traveled all over the world for the past 30+ years, and I have to say that our stay at Capella was one of the most memorable.
4 nachten verbleven in juli 2017

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic peaceful stay - restaurant service ave
Amazing resort with fantastic service. The restaurant facilities do have a little way to go in terms if there overall food delivery service but the hotel staff were fantastic. Definitely felt at peace during our stay
4 nachten verbleven in juli 2017

8/10 – Goed

Zen, singapore

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
のびのびくつろげる
広いスペースで、気が行き届いたおもてなし。特にスパはリラックス出来るし気持ちいいし最高でした。キッチンも使いやすくて料理がはかどりました。
1 nacht verbleven in juli 2017

8/10 – Goed

Soh, SG

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel close to beach but far from attractions
Great hotel to stay in if you want an quiet getaway. Not suitable for family with toddler as it is quite a distance to attractions. Although they have a toddler menu, the meals are pathetic.
2 nachten verbleven in juni 2017

8/10 – Goed

Soh, SG

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Apartment close to beach but far from attractions
Great hotel to stay in if you want an quiet getaway. Not suitable for family with young children as it is quite a distance to attractions.
1 nacht verbleven in juni 2017

10/10 – Uitstekend

SUNG JOON

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
가족모시고 가기 좋은 레지던스 호텔입니다 청결하고... 조용하고... 자연친화적이며... 무엇보다... 어르신들 아이 모두 만족한 여행이 되었습니다. 다만 가격이 조금 비싸다는 단점이 있네요
3 nachten verbleven in mei 2017

10/10 – Uitstekend

Jorge, Adelaide

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel and great service
We expended in Capella Sentosa one full week. It was a great experience. The facilities are very well cared and the atmosphere quite relaxing. We stayed in a two bedroom apartment. The size of the rooms is big. It had two bathrooms what is quite convenient when travelling with the family. The apartment was serviced twice a day and every day they provided some ammenities such as cookies or fruit. The rest of the facilities are also impressive; the hotel has three big pools, two restaurants (we went to The Knolls for dinner and it was a very good one) and a bar, very well served with cocktails, beers, liquors, just over the two main pools. The staff was extremely kind and eager to satisfy our needs. They have as well a free shuttle service to go from the hotel and back to Resorts World and ViVo city with services every 30 minutes. As a summary, a very good choice that we would be more than happy to repeat.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Exclusive but can be slow for check out
Check out took too long. Call for buggy , waited more than half and hour so decided to walk to main lobby. Check out process also took very long at main lobby.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
The only downside is that we found a centipede in the bath tub one morning and proceeded to flush it down the drainhole (city people are not used to visits from arthropods). The flooring can also be a bit cleaner and the we understand the property is a bit old, therefore the brown stains along the sides of the sinks. Service impeccable and property is beautiful and relaxing. They also provided a cot with baby bath products complimentary. Would definitely return!

6/10 – Redelijk

shirley

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Plus: Had a wonderful dinner at Bob's bar and a fantastic breakfast at the knolls, FnB director Dennis made our family felt very welcome and service staff was prompt, cheerful and professional. Minus: No indication during the non-refundable booking at your website that there is no lift access for all one bedroom apartments, feedback to guest relations during check out and received an unprofessional reply of we did informed you A DAY earlier prior your check in. Asked for luggage assistance thru guest relations officer thru the phone but no one showed up after half hr, decided to take the luggages up from 3 storeys of stairs. Not a pleasant experience in that regards.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
I usually have only good things to say about Capella, but this time is a major disappointment! The hotel is getting old, really needs a serious renovation, a lot of items such as bathtub or shower are not in good condition! Hot water was weak and even ran out during my shower!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
럭셔리, 프라이빗 휴가
프라이빗하면서도 친절하고 편안한 서비스를 제공, 힐링을 위해 완벽한 휴가 장소.