Beste Bart,Bedankt voor dit bericht.We vinden het erg jammer te vernemen dat u niet helemaal tevreden was over uw verblijf bij. Onze excuses hiervoor. Het spijt me dat het team u niet heeft geïnformeerd dat u de voorzieningen die u nodig heeft kunt aanvragen door de Guest Line Service te bellen door het nummer 9 op de telefoon in te toetsen. Namens de hele ME Sitges familie, bied ik mijn oprechte excuses aan.Met vriendelijke groet,Aleix NadalAura Manager

Linda, Thank you so much for take part of your time to share your experience in ME Sitges Terramar. We are delighted to know that we were able to surprise you and transform your experience into a unique stay. At ME Sitges, we are committed to excellence and the full satisfaction of our guests and visitors, which is why comments like yours are one more reason to continue our daily efforts. We hope so see you soon again to continue sharing more incredible moments together. Sincerely, Laura Ramos | Guest Line Service

Dear Mr. HDW, First of all, let us thank you for taking time to share your feedback in regards to your experience at ME Sitges Terramar through Expedia’s site. We highly appreciate our guests' feedback, as we deeply believe this is the most appropriate way to improve our service. On the other hand, I would like to sincerely apologize for the inconvenience in some of our facilities. At Meliá Hotels International, we have a strong commitment with excellence and of course, we feel frustrated when we are not able to achieve our guests' expectations. Our staff will be more than happy to see you soon again and willing to do their best to make your next stay unforgettable. Kind Regards, Laura Ramos ME4YOU Agent | ME Sitges Terramar

Dear Mr. Van veel Beter, Firstly I would like to thank you for choosing our hotel for your last visit to our town and for letting us know about your feelings about our property and experience. On the other hand we would like to apology for not having met your expectations in this occasion and we would like you to consider it as something isolated. For all the ME Sitges team, the total satisfaction of all our guests is the main priority and the reason why we strive every day. For this reason we would like to hear more about your last experience with us. Once more we would like to thank you for having chosen us and for trusting in Melia Hotels International. Sincerely, Claudia Lamelas ME4YOU Agent | ME Sitges Terramar

Dear David,Thank you for such a great review.We're thrilled to hear that the serene ambiance and stunning vistas provided a peaceful backdrop to your stay. It is our pleasure to offer guests an aspirational experience, and we are delighted that our commitment to cleanliness and service excellence resonated with you. We take pride in our stylish urbanite retreat, inspired by Mediterranean style, and we're glad that you appreciated the thoughtful amenities designed to enhance your stay.We look forward to welcoming you back. Best regardsPaula PallàsAssistant Aura Manager

Dear John,Please accept our thanks for taking the time to review your visit to our hotel.We regret that your experience at check-in did not meet the high standards we strive to uphold. We take pride in our team's customer service, and we're disappointed that we fell short in this instance. Your comments are important to us, and we are committed to ensuring that all our guests feel welcomed and valued from the moment they step into our hotel.We hope that we can welcome you back in the future. Kindest regards,Paula PallàsAssistant Aura Manager

Dear Cesar,Thank you for such a positive review of your stay with us.We're thrilled to hear that our location served as the perfect backdrop for your visit and that our dedicated team left a lasting impression with their kindness and readiness to assist.We look forward to the pleasure of welcoming you back for another unforgettable experience. Warm regards,Paula PallàsAssistant Aura Manager

Dear Simon,We thank you for this positive feedback.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you on your next visit.Kind regards,Paulina BeltranAura Manager

Dear Pej,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to know that you appreciated the cleanliness, hotel condition, service, and room comfort during your stay. Our team takes great pride in providing a memorable experience for our guests, and it is always rewarding to hear such positive feedback.We are also glad that you enjoyed our affiliation with the Melia brand, as we strive to uphold their high standards of quality and service. We hope that your stay with us has left a lasting impression and that you will choose us again for your future visits to Sitges.We look forward to welcoming you back soon, Warm regards,Paula PallàsAssistant Aura Manager

Dear Frances,Thank you for this kind review.We are thrilled to know that you appreciated our beautiful location and the rooftop restaurant. Our aim is to provide a unique and unforgettable experience for our guests, and it's great to see that we achieved that during your stay.We look forward to welcoming you back for another memorable visit. Warm regards,Paulina BeltranAura Manager

Dear Claire,Thank you for this kind feedback concerning your visit.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next stay.Best wishes,Paula PallàsAssistant Aura Manager

Dear Brian,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you enjoyed the great view from your room. Our hotel is indeed located in a beautiful spot on the Mediterranean shores, offering stunning views to our guests.However, we apologize for any inconvenience caused by the shower and bath layout in your room; we appreciate your feedback and will take it into consideration for future improvements.Regarding the distance from downtown and transportation, our hotel is located 20 minutes away by walk from the city center, and there are buses to central Sitges stopping just meters from the hotel. Moreover, our Valet Parking will be pleased to call you a taxi as a comfortable way.We hope to have the opportunity to welcome you back in the future for an even better experience.Warm regards,Paula PallàsAssistant Aura Manager

Dear Vincent,Thank you for positively reviewing your experience.We are delighted to hear that you enjoyed your experience with us for the second time and that our lovely rooms and stunning sea views exceeded your expectations. It's great to know that you found our team warm and friendly, and that our breakfast buffet was a highlight of your visit. We appreciate your kind words about the Ting Ting tourist train, which indeed offers a fantastic way to explore the beautiful Sitges promenade.We look forward to seeing you again.Best regards,

Dear Neil,Thank you for taking the time to review your stay.We are delighted to hear that you found our room to be comfortable, clean, and beautifully designed. Our team works hard to maintain the high standards of our hotel, and your positive feedback is truly appreciated.However, we regret to learn about the noise disturbances you experienced. We apologize for any inconvenience this may have caused and will look into the matter to ensure a more peaceful environment for our guests in the future.We hope to have the opportunity to welcome you back for an even better experience. Kind regards,Paulina BeltranAssistant Aura Manager

Dear Christopher,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you appreciated our lovely property and its excellent condition. However, we regret that the service you received did not meet your expectations. We strive to provide exceptional service to all our guests, and we will take your feedback into consideration as we continue to improve.We look forward to welcoming you back for a more enjoyable stay in the future. Kind regards,Paula PallàsLifestyle Aura Supervisor

Dear Guest,Thank you for taking the time to share your experience at our hotel.We are glad to hear that you enjoyed our breakfast and found our facilities to be satisfactory. Our team works hard to provide a variety of delicious options for our guests to start their day on a positive note.We continuously strive to improve our services and facilities to ensure a memorable experience for all our guests. Your feedback is valuable to us, and we will take it into consideration as we work towards enhancing our offerings.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,Aleix NadalAura Manager

Dear Guest,Thank you for taking the time to share your experience at our hotel.We are glad to hear that you appreciated our light and clean rooms, as well as our delicious breakfast and enjoyable pool area. Our team works hard to maintain a high standard of cleanliness and comfort for our guests.We are constantly striving to enhance our services and facilities, and we appreciate your valuable feedback.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,

Dear Scott,Thank you for taking the time to review your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.Kindly,Aleix NadalAura Manager

Dear Andrea,Thank you for sharing your wonderful experience at our hotel.We are thrilled that appreciated the hotel grounds. Our prime location on the Mediterranean shores, close to trendy shops and restaurants, is indeed one of our top positive points. Moreover, we are also glad that you found our team amazing. We strive to provide our guests with a unique and unforgettable experience, and it's great to know that we succeeded in your case.We look forward to welcoming you back for another memorable stay. Warm regards,Aleix NadalAura Manager

Lieber Sven,Vielen Dank für Ihre positive Bewertung unseres Hotels!Es freut uns sehr, dass Sie Ihre Zeit bei uns genossen haben und mit der Sauberkeit, dem Zustand des Hotels, dem Service und dem Komfort zufrieden waren. Wir sind stolz darauf, unseren Gästen ein unvergessliches Erlebnis in einer einzigartigen Umgebung mit atemberaubender Aussicht und einer Vielzahl von Annehmlichkeiten zu bieten.Bis hoffentlich bald!Herzlichst,Aleix NadalAura Manager

Dear Ricardo,Thank you for taking the time to share your experience.We're glad you chose to stay with us.However, we regret to hear you felt we did not uphold our usual high level of service, particularly in the pool area and we apologise for any inconvenience. We understand that during peak times, there can be a delay in our F&B outlets due to the high volume of guests, but we're continuously working on improving our service and your feedback is valuable in this process.We also understand that our location might not be ideal for everyone. While we're situated in the city’s most buzzing district, we are indeed a 20-minute walk from the downtown area. We believe that our location offers a unique blend of relaxation and entertainment, and we hope that the benefits outweigh the distance for most of our guests. Nonetheless, we appreciate your feedback and will take it into consideration as we continue to improve our services and facilities.We hope to have the opportunity to welcome you back in the future for a more satisfying experience.Best regards,Aleix NadalAura Manager

Dear Chris,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you found our team to be friendly and helpful. It's also great to know that you enjoyed the stunning, spacious, and clean room, as well as the comfortable bed. However, we apologize for any inconvenience you experienced during your stay, particularly with the check-in process and the pool area. Our hotel aims to provide a relaxing and enjoyable experience for all guests, and we are constantly working to improve our facilities and services. Regarding the deposit, it is a standard practice in our hotel to ensure a smooth stay for our guests. We also understand that the distance from the hotel to the center of Sitges may not be ideal for everyone, but we are conveniently located near public transportation options for easy access to the city center. We are sorry if you felt any pressure regarding the upselling of services, and we will address this with our team to ensure a more comfortable experience for our guests.We hope to have the opportunity to welcome you back in the future for an improved experience.Best regards,Aleix NadalAura Manager

Dear Guest,Thank you for taking the time to review your recent stay.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words about the high standards and quality service which we strive to uphold.We look forward to welcoming you back. Best wishes,Paula Pallàs, Lifestyle Aura Supervisor

Dear Frank,Thank you very much for this kind review of your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We are delighted that you enjoyed our pool facilities.We look forward to seeing you again soon, Kind regards,Aleix NadalAura Manager

Dear Dmytro,Thank you for taking the time to share your opinion with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again on your next visit.Best wishes,Aleix NadalAura Manager

Dear Norka,Thank you very much for taking the time to share your experience with other Expedia users.We are very happy to hear that you like the hotel and enjoyed the hotel's greatest treasure, our staff.On the other hand, I am very sorry that due to the high occupancy during your stay with us you were unable to enjoy some of our outlets. We hope that you will give us another opportunity to take care of you as you really deserve.Yours sincerely,Laura Ramos Guest Service Line

Apreciada Marta,Muchas gracias por tu fantástica puntuación.Esperamos poder volver a darte la bienvenida de nuevo en ME Sitges Terramar.Atentamente,Laura Ramos Guest Line Service

Dear K,First of all, we would like to convey our sincere apologies for what happened during your stay with us at the hotel. We deeply regret that these events have occurred, and that they have prevented you from enjoying your stay as much as we would have liked. ME Sitges would also like to apologize for the feeling you have had about our staff. This is not at all the image or the feeling that our hotel wants to transmit to its guests. ME Sitges seeks to create unique experiences in which each member of the ME family, contributes to make these stays, unique and unforgettable.We sincerely regret that your experience did not live up to your expectations and, of course, we would love nothing more than to be able to welcome you very soon in order to change this impression. Yours sincerely,Laura Ramos Guest Service Line

Cher Mercure,Merci beaucoup d'avoir pris le temps de partager votre expérience avec d'autres utilisateurs d'Expedia.Je suis heureux de lire que pendant votre séjour, l'un des aspects que vous avez le plus apprécié était l'emplacement de notre hôtel et notre fantastique buffet varié au restaurant BESO.Cependant, je tiens à m'excuser pour les désagréments que vous avez subis lors de votre séjour chez nous. Je vais donc passer en revue point par point les détails qui ne vous ont pas plu :Je suis vraiment désolé d'apprendre que la chambre qui vous a été attribuée n'était pas à votre goût. Je tiens à vous informer que toutes les chambres de notre hôtel sont différentes, même si elles ont la même catégorie, elles ont toutes une disposition différente. Pour les prochains séjours, vous pouvez me contacter directement à l'adresse électronique suivante : mesitges@melia.com et nous essaierons de vous attribuer une autre chambre à votre goût.En ce qui concerne le dîner, je tiens à vous informer qu'il est vrai que le service du dîner dans notre restaurant BESO ne commence pas avant 20h. Cependant, je tiens à vous expliquer que notre Oyster Bar est ouvert toute la journée et que, bien que le menu soit plus réduit, vous pouvez également y dîner.J'espère et je souhaite que ces petits incidents ne seront pas un gros problème pour nous donner une nouvelle chance à l'avenir.Veuillez agréer, Madame, Monsieur, l'expression de mes sentiments distingués,Laura Ramos Guest Line Service

Estimado Ricardo,¡Muchas gracias por tu fantástica valoración!Esperamos volver a verte muy pronto en ME Sitges Terramar.Atentamente,

Cher Nancy,Tout d'abord, merci beaucoup de partager votre expérience avec les autres utilisateurs de Expedia et merci de nous avoir choisis pour profiter de votre séjour à Sitges.Je tiens à vous présenter nos sincères excuses pour ne pas avoir pu répondre à vos attentes. Chez ME Sitges, notre équipe travaille avec un engagement honnête envers l'excellence et c'est pour ça que nous sommes déçus lorsque nous ne sommes pas en mesure d'offrir les expériences personnalisées et inoubliables que nos normes de qualité les plus exigeantes visent à offrir. Nous vous invitons donc à nous contacter à l'adresse mesitges@melia.com afin que nous puissions traiter le problème de manière plus personnalisée.Encore une fois, nous sommes désolés pour ce qui s'est passé et toute l'équipe espère avoir l'opportunité de vous avoir à nouveau dans notre hotel.Nous restons à votre disposition pour tout ce dont vous pourriez avoir besoin. Bien à vous, Chrisia Georgiou Lifestyle Concierge Trainee

Dear Norka,Thank you very much for trusting in our fantastic line of ME by Melia Hotels.We are delighted to know that we were able to surprise you and transform your experience into a unique day. At ME Sitges, we are committed to excellence and the full satisfaction of our guests and visitors, which is why comments like yours are one more reason to continue our daily efforts.Also, we would like to apologise for the inconvenience caused during your stay with us, we would like to inform you that we have referred your comments to the relevant department, and my colleagues are working on it.Thank you very much for your time. We hope you decide to give us another opportunity to make your next stay a more satisfactory ME experience.Yours sincerely,

Dear Zaim, Thank you very much for trusting in our fantastic line of ME by Melia Hotels.We are delighted to know that we were able to surprise you and transform your experience into a unique day. At ME Sitges, we are committed to excellence and the full satisfaction of our guests and visitors, which is why comments like yours are one more reason to continue our daily efforts.We look forward to welcoming you back to ME Sitges Terramar as soon as possible.Yours sincerely,

Dear Toufic,Thank you very much for this fantastic review.It has been a pleasure to have you with us, we hope to see you soon back at ME Sitges Terramar.Sincerely,

Lidia,Muchas gracias por compartir tu valoración a través de Expedia.Esperamos poder volver a darte la bienvenida en esta paradisiaca localidad sitgetana.Atentamente,