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Beoordelingen van Bianca's House Hotel Heathrow Airport

4 out of 5
Bianca's House Hotel Heathrow Airport
19 Torridge Road, Slough, England

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 10 van 36 beoordelingen" "
Gastenscore: 8 - Goed. 5 van 36 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 36 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 36 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 36 beoordelingen" "

7,6/10

Netheid

7,4/10

Personeel en service

4,4/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Peter

2 nachten verbleven in november 2023

10/10 – Uitstekend

Mounir

Zakenreiziger
The staff very polite and helpful
1 nacht verbleven in oktober 2023

8/10 – Goed

Mohammad

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant and comfortable stay.
Very comfortable bed in a B&B style atmosphere. Very friendly owner who does above and beyond for guests. Would stay again
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Yi

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Be aware, this is not a hotel, but rather a house located in a residential area with only three rooms. There is no breakfast, no swimming pool, and it is definitely not the so-called four-star hotel they claimed it to be. The three rooms share a single bathroom, and there are rules against showering and blow-drying your hair past 11 PM and before 7 AM. The rooms are small and dimly lit. Once you fall for their trap, there's no recourse, and the price is very high. I will never return.
1 nacht verbleven in juni 2023

4/10 – Matig

David

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Not what i was expecting,shared Bathroom No kettle,no TV in room,it is under Heathrow Flight path,i was prepared for some noise but not every 90seconds.would i stay there again NO.
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Swelen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Host was lovely, the place was clean and had a homely feel. Would stay here again.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Syrene

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My Short Stay
1 nacht verbleven in mei 2023

6/10 – Redelijk

Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
For me this is not a hotel, it’s a b&b without the breakfast, it’s a house up a cul-de-sac in the middle of a hosing estate, shared bathroom shared TV no tea or coffee machine, parking where you can around the estate, food was allegedly available not pushed and looked very expensive, the Amenities there wasn’t any, having said all that it was very clean and the owner was very pleasant, just very disappointing
1 nacht verbleven in januari 2023

2/10 – Ontzettend slecht

Me

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
1 nacht verbleven in november 2022

10/10 – Uitstekend

Miki

2/10 – Ontzettend slecht

Leland

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property listed shared pool thyme. There wasn’t anything. They also private bathroom nope you had to share. Room tiny. A video posted by owner showed a business district where it was nope in a run down neighborhood. I want my money back. I had to leave as it was not what I paid for. Take this place off site as it is making false statements
6 nachten verbleven in oktober 2022

2/10 – Ontzettend slecht

Geverifieerde reiziger

Just a rowhouse in a neighborhood near Heathrow
Just so that anybody looking at this property knows what they are getting into: This isn't a "hotel" at all. He's got this listed as a 4-star hotel with a restaurant and airport shuttle, and that is just preposterously wrong. This is a basic rowhouse in a neighborhood near Heathrow. He has three small bedrooms upstairs, and a small shared bathroom in the hallway. It is not a "hotel" by any stretch of the imagination. The "airport shuttle" turned out to be that you can go to the Heathrow Central Bus Station, take a regularly scheduled bus a few bus stops over, and then walk the rest of the way. Except, of course, how do you even find this "hotel"? There is no signage - not even on his entry door. The only way to find the place was to knock on the doors of his neighbors until I found somebody who knew what this "hotel" actually was. The only positive thing I can say about this place is that the guy offered a refund right away - presumably hoping that I would not give a negative review. He actually offered the refund before he would even let me in the front door. But still - this guy is obviously just preying on people who desperately need to find a hotel room near Heathrow when there are lots of flight cancellations, and no regular hotel rooms are available. Nothing wrong with him offering his bedrooms for rent - but describing this as a 4-star "hotel" with a restaurant and an airport shuttle can only be described as fraud.
This is the so-called Bianca's House "Hotel" - just a basic rowhouse in a neighborhood near Heathrow.
1 nacht verbleven in juli 2022

4/10 – Matig

Kristen

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Much too expensive for small room shared bathroom.
1 nacht verbleven in juni 2022

2/10 – Ontzettend slecht

neil

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not a hotel - a bedroom in someones house
i was shocked at this place. it is NOT a 4 star hotel. it is a bedroom in someones house. check google for reviews. the guy was nice enough but its on an estate and had to park a long way from accommodation and then found a small house. i had to take my clean trainers off and wear slippers to go upstairs (to protect floor apparently). room was tidied but its a bedroom with a bed wedged in. the bathroom next door had someone elses toiletries in - dont know whose! i ended up leaving in the middle of the night. i am sure the owners are nice but dont stay here expecting a hotel. its a bedroom in someones house in a large housing estate.
1 nacht verbleven in februari 2022

6/10 – Redelijk

Nick

Zakenreiziger
Negatief: Voorzieningen
Ok
1 nacht verbleven in oktober 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
excellent stay
12 nachten verbleven in mei 2021

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
NOT A HOTEL
Turned up to this "Hotel" and it was some guys house! Was not impressed, the first image of a swimming pool and the title hotel was very misleading. Walked away and booked a proper hotel locally.
1 nacht verbleven in augustus 2020
Reactie van Hotel Management op 12 aug 2020
Dear Sir, Sorry your review should be removed! we are genuinely endorsed, verified & legitimate. Our establishment is aimed at corporate business travellers & sometimes referals from Hilton or Radisson customers whom have given us 10/10 guest reviews since opening. In further regards to your review, this is private land with private ownership! and next to Bath Road where other major hotel chains are situated mainly close to Heahrow Airport but we are also next to M4 / M25 hence business class customers!. We offer various concierge assistance as well as special requests. We do have a parking bay but was occupied & , meanwhile we had a USA Guest arrive same day with no issues with Expedia & left review 4/5. All services & facilites above are genuine! unfortunatly you did not arrive or stay. The swimming pool is off site & displayed on Expedia - where client want a boutique hotel. Sorry you did not take & enjoy our full service, as stated in the name of the property "Bianca's House Hotel Heathrow Airport" customers who have genuinely stayed at our premises & whom have enjoyed our Hotel experience full facilities e.g. Concierge service / restaurant & bar service etc...for which we have had excellent 10/10 genuine guest reviews & achieved 9.4 Guest Review awards 2017 & also achieved 5 Star* hygiene rating from the Local Authorities (we have been audited by Government), recently and customers who have enjoyed the peaceful tranquil quiet surroundings away from the main road. We hope to see you soon & all the best. Warm Regards

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in augustus 2020
Reactie van Hotel Management op 12 aug 2020
Thank you very much (Business traveller) for an excellent kind 4/5 review. A great pleasure for us that you choose to stay at our warm homely hygienic high quality cosy place. A great pleasure to meet you. We also very happy you enjoyed our facilities. We hope to see on your next Business / holiday trip. All the best always sincerely. Warm Regards

6/10 – Redelijk

Geverifieerde reiziger

3 nachten verbleven in oktober 2019
Reactie van Bianca op 11 nov 2019
Thank your for your review. We hope to see you again soon)..

6/10 – Redelijk

Chris

2 nachten verbleven in september 2019

4/10 – Matig

Geverifieerde reiziger

1 nacht verbleven in november 2018
Reactie van Hotel Management op 19 nov 2018
We aim to provide excellent Corporate high quality VIP experience service in all areas with superb 5/5 reviews in all aspects. As this is anonymous, there is no further supporting comment. We have had major renovation's & re-decor premises recently. This has now been completed. We hope you will use our full facilities & Concierge service in the near future. We hope to see soon on your next holiday trip. All the best always sincerely;) Warm Regards

2/10 – Ontzettend slecht

Traveller, England

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This is not a hotel. It's a council house.
I'm disappointed to say that this listing is a borderline scam. After reading the description I expected to arrive at a hotel with a car park and various facilities that are listed in the description. Most of these facilities do not exist on site. THIS IS NOT A HOTEL. IT'S A COUNCIL HOUSE. To be fair, maybe it's an ex-council house, but it's still a small mid-terrace house in a council estate. The following are facilities that DO NOT EXIST at this B&B: Concierge Service Business Centre Valet Limo Service ATM/Banking Executive Lounge Access 24-hour Room Service Free Parking Restaurant Coffee Shop/Cafe Water Park Lazy River Water Slide Porter Horse Riding Onsite Helicopter Rides Onsite Please do not be fooled. What you are booking is a small bedroom in a shared house with a shared bathroom and no private parking. If you want a single room for the night before flying from Heathrow where you can park on the street, fair enough, this might be the place for you, but it is not a hotel and it's vastly overpriced. I strongly recommend that Expedia review and remove this property as it is not accurately represented.
3 nachten verbleven in september 2018
Reactie van Bianca (Hotel Management) op 20 sep 2018
Dear Alex, Sorry your review should be removed! we are genuinely endorsed, verified & legitimate. Our establishment is aimed at corporate business travellers & sometimes referals from Hilton or Radisson customers whom have given us 10/10 guest reviews since opening. In further regards to your review, this is private land with private ownership and no council estate or estate name! and next to Bath Road where other major hotel chains are situated mainly close to Heahrow Airport but we are also next to M4 / M25 hence business class customers!. We offer various concierge assistance as well as special requests. We do have a parking bay but was occupied & , meanwhile we had a USA Guest arrive same day with no issues. All services & facilites above are genuine! unfortunatly you did not arrive or stay . Sorry you did not take & enjoy our full service, as stated in the name of the property "Bianca's House Hotel Heathrow Airport" customers who have genuinely stayed at our premises & whom have enjoyed our Hotel experience full facilities e.g. Concierge service / restaurant & bar service etc...for which we have had excellent 10/10 genuine guest reviews & achieved 9.4 Guest Review awards 2017 & also achieved 5 Star* hygiene rating from the Local Authorities (we have been audited by Government), recently and customers who have enjoyed the peaceful tranquil quiet surroundings away from the main road. We hope to see you soon & all the best. Warm Regards

10/10 – Uitstekend

G, DC

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The owner was a gentleman but I did not stay actually because the idiot Expedia guy whom I asked to find me a hotel around the Heathrow airport booked me for this home! He told me it was a 4 star hotel while it was someone’s home!!! I forgot about the 102$ nonrefundable charge and said good bye and booked a hotel online and stayed there. Expedia has been a major disappointment for this and other reasons.
1 nacht verbleven in augustus 2018
Reactie van Bianca (Hotel Management) op 9 dec 2018
Thank you very much (1 night holiday trip stay), thank you for your kind review. We hope to see you again and to stay at our warm homely hygienic high quality cosy place. We have had excellent 10/10 genuine guest reviews & whom have enjoyed our full facilities e.g Concierge service / restaurant (Cooked to order) & bar service etc..... We hope to see on your next holiday trip again soon. All the best always sincerely ;) Warm Regards.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2018
Reactie van Bianca (Hotel Management) op 13 aug 2018
Thank you very much Johan (Corporate Business traveller) for an excellent kind 5/5 review. A great pleasure for us that you choose to stay at our warm homely hygienic high quality cosy place. A great pleasure to meet you. We also very happy you enjoyed our facilities & the late night Bresaola Club Ciabatta & the concierge service - Executive saloon car to Gatwick. We hope to see soon on your next Business / holiday trip. All the best always sincerely to you & your family ;) Warm Regards

10/10 – Uitstekend

Ulrikke

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice, clean and cosy place
Very nice, clean and cosy place and the hosts were extremely friendly and helpfull. A very good experience.
1 nacht verbleven in juni 2018
Reactie van Bianca (Hotel Management) op 9 dec 2018
Thank you very much Ulrikke (Business traveller) for an excellent kind 10/10 review. A great pleasure for us that you choose to stay at our warm homely hygienic high quality cosy place. A great pleasure to meet you. We also very happy you enjoyed our facilities, we hope next time you will try our Authentic Italian cuisine & bar service selection. We hope to see on your next Business trip here. All the best always sincerely. ;) Warm Regards

6/10 – Redelijk

Linda

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The operators were very friendly and accommodating and professional. It is a bed and breakfast run in a residential house. The house itself was hard to find but we managed.
1 nacht verbleven in juni 2018
Reactie van Bianca (Hotel Management) op 26 jun 2018
Thank you very much (1 night holiday trip stay), thank you for your kind review. A great pleasure for us that you choose to stay at our warm homely hygienic high quality cosy place. State's in the name of the property "Bianca's House Hotel Heathrow Airport" for which we have had excellent 10/10 genuine guest reviews & whom have enjoyed our full facilities e.g Concierge service / restaurant (Cooked to order) & bar service etc....We did send you an welcome email & asked if you would require any Concierge service or assistance. We hope to see on your next holiday trip again soon. All the best always sincerely ;) Warm Regards.

10/10 – Uitstekend

Andrey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Like staying with friends!
Amazing hospitality. Feels like home or visiting friends. Services above and beyond expectations. Be aware that you are renting a room and bathroom is shared - I didn't pay attention and it was a surprise for me, as I often travel for business and always stay in regular chain hotels (Windsor, Marriott, Hilton, etc.). That being said, I would still recommend Bianca's house vs a tradition hotel, if you want to have company, conversation, help, directions and personal attention.
2 nachten verbleven in april 2018
Reactie van Bianca (Hotel Management) op 12 dec 2018
Thank you very much Andrey (Business Holiday traveller) for your kind review. A great pleasure for us that you choose to stay at our warm homely hygienic high quality cosy place. A great pleasure to meet you & very happy you enjoyed our facilities. We hope to see on your next Business / holiday trip. All the best always sincerely. ;) Warm Regards

8/10 – Goed

Pat

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay at Bisnce House
Needed a reasonable place locally for one night, spot on.
Reactie van Bianca (Hotel Management) op 5 apr 2018
Thank you very much Pat (Business Holiday traveller) for your kind review. A great pleasure for us that you choose to stay at our warm homely hygienic high quality cosy place. We hope to see on your next Business / holiday trip. All the best always sincerely. ;) Warm Regards

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not a hotel
Did not stay as private small house Please do not charge and take off your list as this is a con trick
1 nacht verbleven in maart 2018
Reactie van Hotel Management op 19 mrt 2018
The fact you did not stay here & therefore should not be able to leave a review - no show (non refundable). State's in name of the property "Bianca's House Hotel Heathrow Airport" for which we have had excellent 10/10 genuine guest reviews who haved genuinely stayed at our premises & whom have enjoyed our facilities e.g Concierge service / restaurant & bar service etc....

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
TAs and Bianca did a great job of making me feel welcome.
1 nacht verbleven in februari 2018
Reactie van Bianca (Hotel Management) op 11 dec 2018
Thank you very much (1 night business trip stay), thank you for your kind 10/10 excellent review. A great pleasure for us that you choose to stay at our warm homely hygienic high quality cosy place. We hope to see on your next business trip again soon. All the best always sincerely ;) Warm Regards

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic hosts, close to Heathrow and transport links into London.
1 nacht verbleven in januari 2018
Reactie van Bianca op 16 jan 2018
Thank you very much for your kind review. A great pleasure for us that you choose to stay at our warm homely hygienic luxury cosy place. We hope to see on your next Business / holiday trip. All the best always sincerely. ;) Warm Regards