Thank you for sharing your feedback with us following your recent stay. While we regret that your recent experience did not meet your expectations, we hope that you will reconsider and give us another opportunity to provide you with a more positive stay in the future. If there's anything else we can do to assist you or if you have further comments, please feel free to reach out to us directly.Kind regards,Linda BeneFront Office Manager

Thank you for your feedback.Kind regards,Linda BeneFront Office Manager

Thank you for the great feedback.Warm regards,Linda BeneFront Office Manager

Thank you for the feedback.We are looking forward to welcoming you back soon.Kind regards,LindaFront Office Manager

Hi LawrenceThank you for taking the time to leave us a review. I am sorry our communication on transport options was not clearer - we do try to show all the various options. With regards to the shuttle bus we are unfortunately unable to operate our own bus due to Heathrow Airport restrictions. We not hope that we are able to welcome you to the hotel in the future though.

Thank you for the lovely review.Looking forward to welcoming you back soon.Kind regards,Linda BeneFront Office Manager

Thank you for the great feedback. We are delighted you enjoyed your stay with us.Looking forward to welcoming you back soon.Kind regards,Linda BeneFront Office Manager

Thank you for your feedback.Kind regards,Linda BeneFront Office Manager

Thank you for your feedback.Looking forward to welcoming you back.Kind regards,Linda Bene

Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced with the lighting in your room and for the delay in addressing your concerns with our maintenance team. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short in meeting your expectations.Rest assured, I have personally addressed your feedback with our team to ensure that proper procedures are followed to promptly address maintenance issues reported by our guests. We will also look into improving our phone system to ensure that calls are promptly answered to provide swift assistance.Regarding the comfort of the bed, please accept my apologies for any discomfort you experienced. We understand the importance of a good night's sleep, and I regret that we did not meet your expectations in this regard. Your feedback is valuable, and we will use it to make necessary improvements to enhance the overall guest experience.Should your travels bring you back to our area, we would appreciate the opportunity to provide you with a much-improved stay. Please don't hesitate to reach out to me directly if you would like to discuss your experience further or if there is anything else we can assist you with.Once again, I apologize for the inconveniences you encountered, and I hope to have the chance to welcome you back for a more enjoyable stay in the future.Warm regards,Linda BeneFront Office Manager

Dear JamesThank you for your review of our hotel. I am sorry that everything was not completely satisfactory during your stay. We do have a range of dietary requirements on our menus but if you had any specific feedback we can share with Chef please do let us know and we would be happy to pass these on.Kind regardsLinda

Dear AshleyThank you for completing a review of our hotel. We are really pleased you enjoyed your stay and event with us. I hope we can welcome you back to the hotel in the near future.Kind regardsLinda, Front Office Manager

Thank you for your comments regarding your stay we are very pleased to hear about the outstanding service you received from our team. We pride ourselves in always providing with the best customer experience possible. We are sorry about your spa experience and will definitely review it with the spa manager. We hope to welcome you back to our hotel again soon.

Dear Sonia,Thank you for the lovely feedback.Kind regards,Linda Bene

Thank you for the great feedback.Kind regards,Linda BeneFront Office Manager

Dear Robert,Thank you for your taking the time to complete a review. I am sorry that you were not completely happy with your stay. If you would like to share any further details to help us in improve for the future please do feel free to contact me. We hope we can welcome you back soon to our hotel. Kind regards,Linda BeneFront Office Manager

Dear Drew,Thank you for taking time to share your review with us.We are looking forward to welcoming you back soon.Kind regards,Linda BeneFront Office Manager

Dear Karen,Thank you sharing your feedback with us. Please also accept my sincerest apologies for the BLT in room service I have shared your comments with our chef to ensure that this does not reoccur.The shuttle bus is operated by a third party company and it is shared with other airport hotels in the area for a fee.We thank you once again for your valuable feedback and we hope you will give us another opportunity in the near future to make amends.Kind regards,Linda BeneFront Office Manager

Dear Akash,Thank you for taking time and write a review about your recent stay.Your feedback will be taken on board in order to make improvements where needed and to ensure that our high-quality standards are maintained. We are 3 miles from the airport and have many transportation options available to get to.Kind regards,Linda Bene

Dear Arron,Thank you for your taking the time to write a complete a review. I am sorry that you were not happy with your stay. If you would like to share any further details to help us in improve for the future please do feel free to contact me. We hope we can welcome you back soon to our hotel. Kind regards,Linda BeneFront Office Manager

Dear JanyThank you for taking the time to complete a review of our hotel. I am pleased that you enjoyed your overall stay with us. If there is any further feedback you would like to share to allow to improve to a 10 out of 10 in the future please do let me know.Kind regardsLinda, Front Office Manager

Dear Mark,Thank you for your review.I am glad you enjoyed your stay with us and you found the location good, the bathroom and the size of room nice. We have different kind of beds, soft and hard. Please contact us in advance before your next stay, so we can allocate a room with your bed preference.Kind regards,Linda BeneFront Office Manager

Dear DorotheaThank you for taking the time to complete a review of our hotel. I am sorry that you did not completely enjoy your stay. If you would like to share any further feedback to help us improve for the future please do feel free to contact me.Kind regardsLinda, Front Office Manager

Dear George,Thank you for the great review.Looking forward to welcome you back soon.Kind regards,Linda BeneFront Office Manager

Dear Mustapha,Thank you for taking time to review the hotelKind regards,Linda BeneFront Office Manager

Dear David,Thank you for the fantastic rating.Kind regards,Linda BeneFront Office Manager

Dear BIQI,Thank you for the great review.We are looking forward to welcoming you back.Kind regards,Linda BeneFront Office Manager

Thank you for the fantastic review.Kind regards,Linda BeneFront Office Manager

Dear Daniel,Thank you for the excellent rating.Kind regards,Linda BeneFront Office Manager

Thank you for taking time and review our hotelKind regards,Linda BeneFront Office Manager

Dear Margaret,Thank you for your lovely comment.We are looking forward to welcoming you back soon.Kind regards,Linda BeneFront Office Manager

Dear Sheila,Thank you for your feedback.I am sorry we didn't meet your expectations on some aspects of your stay. WI am sorry to hear, that you were not offered a soft bed. Please let us know in comments on your future booking regarding your bed preference. We will be gladly accommodate your request.Looking forward to welcoming you back in our hotel.Kind regards,Linda BeneFront Office Manager

Dear Ronan,Thank you for taking time and rate the hotel.Please share with us any comments you may haveKind regards,Linda BeneFront Office Manager

Dear ElizabethThank you for taking the time to complete a review for our hotel. We are really pleased that you enjoyed your stay. I hope that we can welcome you back to the hotel in the future.Kind regardsLinda, Front Office Manager

Dear Lars,Thank you for your taking the time to complete a review. I am sorry that you were not happy with your stay. If you would like to share any further details to help us in improve for the future please do feel free to contact me. We hope we can welcome you back soon to our hotel. Kind regards,Linda BeneFront Office Manager

Dear Gareth,Thank you for your review.We apologise that the extra beds arrived later in your room. Please be assured, that this is not our standards. I will share your review with relevant team and I will take time to investigate your comments with the relevant team members. We hope you give us another chance and you will stay with us again in the near future.Kind regards,Linda BeneFront Office Manager

Dear Chukwuka, Thank you for the wonderful feedback, it is great to hear how much you enjoyed the service and facilities at out hotel. We pride ourselves in always providing with the best customer experience possible I look forward in welcoming you back to Hilton London Heathrow Terminal 5 in the near future.Sincerely, Vilma Fernandes

Thank you for the great ratingKind regards,Linda BeneFront Office Manager

Dear Andre,Your comments about the Hotel and the staff are appreciated. Our commitment is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our valuable guest pass their opinions and experiences to us as we strive to achieve a score of 10 in every department. Please do have me as a contact for anything you may need prior or during your stay as I will personally look after your stay. I look forward in welcoming you back to Hilton London Heathrow Terminal 5 in the near future.Sincerely,Vilma Fernandes

Dear Mark, Thank you for taking the time to complete our on-line satisfaction survey regarding your recent stay with us here at Hilton London Heathrow Terminal 5. Your comments about the Hotel and the staff are appreciated. Our commitment is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our valuable guest pass their opinions and experiences to us as we strive to achieve a score of 10 in every department. My sincere apologies for not exceeding your expectations on this occasion. Please may I ask for feedback in regards to your survey as your comments guide us with what we are doing well or where we need to improve in our product or service delivery. Please do contact me on your next stay in order restore and ensure every detail of your stay is given the very best attention. Once again we thank you for choosing the Hilton London Heathrow Terminal 5 and for taking the time to provide us with valued feedback. We hope to welcome you back on your next stay in Heathrow. If I can be of any further assistance to you, please do not hesitate to contact me. Sincerely, Vilma Fernandes

Dear Ben, Thank you for the wonderful feedback, it is great to hear how much you enjoyed the service and facilities at out hotel. We pride ourselves in always providing with the best customer experience possible I look forward in welcoming you back to Hilton London Heathrow Terminal 5 in the near future.Sincerely, Vilma Fernandes

Dear Elmer,Thank you for the great review.We are looking forward to welcoming you back soon.Kind regards,Linda BeneFront Office Manager