Hotels in de buurt van Smelzer Lake (West Alton)

'I am leaving a one star review because this property charges a nightly amenities fee that is a separate charge from the room rate. According to the staff on site, this amenities fee is for breakfast, the gym, etc. (we did not use any of these services) Expedia advertises the breakfast as free. When I complained to Holiday Inn, they sent me the number for Expedia. When I called Expedia, they told me there was nothing they could do and after speaking to the hotel staff further it also covers the...

'the room was newly remodeled. great space wonderful bed The staff was delightful very helpful. breakfast was good, aple'

'I’ve stayed here plenty of time in which the other times were okay. But this time the room was dirty and smelled like mold and there was a strong smell coming from the drain. Worst stay ever. I couldn’t even stay there and they had no other rooms to switch me to. I reserved it for 2 nights and didn’t stay either I went to a friends house in town. I let the front desk know and they agreed the room was bad. It was damp and smelly and not clean. But they would only refund me for one day the manager...

'You won't Regretfully your stay. Friendly hosts'

'It was a nice clean room. The sink is not in the bathroom, which I didn’t catch in the pictures, I just don’t prefer that set up. The people were very nice. The “road noise” other people mentioned wasn’t an issue for us although we were in the front of the motel. '

'The staff was unprepared to deal with an emergency situation that occurred at the property having No water and they failed to notify guest and the property manager left for the day without the situation being handled. I will never stay there again'

'The hotel isn’t bad had little odor. There was hole in our covers from burn also ants were in our room.'

'No les importa el cliente'

'The rooms were clean but there were several people smoking right outside of the entrances. One of our rooms did not have a shower curtain upon arrival. I do have a question re: handicapped accessible rooms. The rooms were on the lower level- which was fine. BUT to get to the breakfast area room, you either walked up and around the outside of the building or climbed stairs. ALSO to use the shower, you had to be able to raise your leg at least 15 inches to clear the side of the tub. THEN TO STEP...

'I've stayed here before and my experience this time was terrible I will never book there again. The room had no air conditioning properly working, no TV working, the room was not properly cleaned. But because i stayed one night i assumed that why we were treated in that manner. Certain staff members were exceptionally Rude. Unprofessional behavior. They did attempt to accommodate but it was too late at that point. Mary. Was the worst ever, 😫 Mickey if that's even his name was slightly above...

'The hotel give what you need a place to lay your head no Bell or whistles. Directly across from the airport basically. I did appreciate the shuttle service.'

'Walked in to a fight in the lobby, with cops called. Person checking in before us was given a key, and checked into someone else’s room. Wouldn’t go back if it was free!'

'Great stay. I can tell the owners have been working hard to make improvements. I slept well, my room was clean. Everything worked and the staff was helpful. Areas for improvement would include replacing the current mattresses and maybe to create a space where people can hang out amd lounge outside so they aren’t just sitting around a parking lot.'

'The staff is amazing Janet went above and beyond to get things settled.'

'Handig hotel, maar niet extreem goed ofzo '

'Terrible'

'Room was dirty and needed updating/repairs. Dirt along the walls and sprayed liquids on pictures and bathroom walls. No blankets on the beds, just a sheet and light bedcover. Air conditioner was loud, but worked well. Think bath towels. Morning breakfast eggs were clearly packaged. Grounds outside had trash and parking lot is ill kept. Rough area of town.'

'Very clean and helpful with what was needed'