Dear Adam,Thank you for sharing your feedback about your recent stay at Hotel Sønderborg Kaserne. We appreciate your detailed review as it helps us identify areas where we can improve.While we're glad to hear that you found the room spacious and equipped with amenities like a lounge area and two flat-screen TVs, we apologize for the issues you encountered during your stay.We're sorry to hear about the temperature issues in your room due to a leaky window and thermostat malfunction. Our maintenance team will investigate these issues promptly to ensure they are addressed and do not recur in the future.We apologize for the inconvenience caused by the lack of availability of the reception, especially considering our communication regarding reaching out with any questions. We will review our procedures to ensure that guests can easily reach us when needed.Your feedback regarding the breakfast buffet is also noted, and we will work to improve the variety and quality of our offerings to meet our guests' expectations.We understand your comments about the online communication and will strive to make the guest experience more personalized and engaging in the future.We're pleased to hear that you found the room service satisfactory and enjoyed the coffee machine in your room.We apologize if your experience did not meet your expectations of a luxurious hotel stay, and we appreciate your feedback as it helps us improve. If you have any further comments or concerns, please feel free to reach out to us directly.Warm regards,Hotel Sønderborg Kaserne

Dear Kamal,Thank you for choosing Hotel Sønderborg Kaserne for your recent stay, and for sharing your fantastic feedback with us on Hotels.com.We're thrilled to hear that you had a wonderful experience during your visit and that you rated us a perfect 10 out of 10. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations.If there are any specific aspects of your stay that you particularly enjoyed or any special touches that made your visit memorable, we would love to hear about them. Your feedback helps us understand what our guests value most and allows us to continue providing exceptional service.We hope to have the pleasure of welcoming you back to Hotel Sønderborg Kaserne in the future. If there's anything we can assist you with or if you have any questions, please don't hesitate to reach out to us directly.Warm regards,Hotel Sønderborg Kaserne

Dear Michael,Thank you for taking the time to review your stay at Hotel Sønderborg Kaserne. We appreciate your feedback, as it is essential for us to understand our guests' experiences and areas where we can improve.We noticed that your overall rating is a 6 out of 10. While we are glad that you chose to stay with us, we are keen to learn more about what aspects of your stay did not fully meet your expectations. Our goal is to provide a memorable and comfortable experience for all our guests, and it seems we may have fallen short in some areas during your visit.If you have specific feedback or concerns you'd like to share, we would be grateful to hear them. Your insights are invaluable in helping us enhance our services and facilities. Please feel free to reach out to us directly or through Hotels.com with more details.We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience that reflects the high standards we strive to achieve.Warm regards,Hotel Sønderborg Kaserne

Dear Anonymous,Thank you for the exceptional rating of 10 out of 10! We are thrilled to know that your stay at Hotel Sønderborg Kaserne was a resounding success.It's always our goal to ensure each guest has a memorable and comfortable experience, and your high score is a testament to our team's efforts. While we don't have the specifics of your stay, it's clear that we were able to meet, if not exceed, your expectations, and for that, we are truly grateful.We hope to have the pleasure of welcoming you back in the future and providing another exceptional stay. Thank you for choosing Hotel Sønderborg Kaserne and for taking the time to leave this review on Hotels.com.Warm regards,Hotel Sønderborg Kaserne

Dear Palle,Thank you for your valuable feedback and for rating your stay at Hotel Sønderborg Kaserne with an 8 out of 10. We're glad to know that your experience with us was largely positive.We are curious to learn more about the aspects of your stay that you particularly enjoyed, as well as any areas where you feel we could improve. Our mission is to provide a top-notch experience for all our guests, and your insights are crucial in helping us refine our services and amenities.If you have any specific suggestions or comments, please feel free to share them with us directly or through Hotels.com. We are always looking for ways to enhance our guest experience.We look forward to the opportunity to welcome you back in the future and hope to provide an even more satisfying stay that aligns with your expectations.Warm regards,Hotel Sønderborg Kaserne

Dear Bent,Thank you so much for your fantastic review and the top score of 10 out of 10! We're thrilled to know that your stay with us at Hotel Sønderborg Kaserne was a great experience.It's always our aim to provide a comfortable and enjoyable stay for our guests, and it's wonderful to hear that we achieved this during your visit. We hope you had the opportunity to enjoy all the aspects of our hotel, from the unique location in Sønderborg Havn to the amenities and services we offer.Your recommendation means a lot to us, and we look forward to the opportunity of welcoming you back in the future for another memorable stay.Warm regards,Hotel Sønderborg Kaserne

Dear Jan Michael,Thank you immensely for your stellar rating of 10 out of 10! We are incredibly grateful for your positive feedback and honored that you chose Hotel Sønderborg Kaserne for your stay in Sønderborg.We are delighted to hear that our unique location in the Sønderborg Havn area and our budget-friendly concept contributed positively to your experience. We also take great pride in our cleaning standards and are glad to know this aspect enhanced your comfort during your stay.Our reception-less concept is designed to make your stay as smooth and effortless as possible, and it sounds like this was a success in your case. Remember, our reception team is always available by phone 24/7 should you need any assistance during future visits.We truly appreciate your recognition and sincerely hope to have the opportunity to welcome you back to Hotel Sønderborg Kaserne soon. Until then, we wish you all the best.Warm regards,Hotel Sønderborg Kaserne

Dear Lea,Thank you so much for your wonderful review and for giving us a perfect score of 10 out of 10! We are thrilled to hear that you found your stay at Hotel Sønderborg Kaserne both easy and comfortable. Our goal is always to provide a seamless and enjoyable experience for our guests, and it's heartening to know we succeeded with your visit. We hope you also had the chance to enjoy some of the amenities like our complimentary coffee in the common area and the convenience of our 24/7 phone support.We're looking forward to welcoming you back for another pleasant and hassle-free stay. Thank you for choosing Hotel Sønderborg Kaserne, and please let us know if there's anything we can do to make your next visit even more memorable.Warm regards,Hotel Sønderborg Kaserne

Dear Gitte,We are incredibly grateful for your glowing review on Hotels.com and for awarding us a perfect 10 out of 10!It's truly heartwarming to hear such high praise for Hotel Sønderborg Kaserne, especially your appreciation of our location being close to the center and the effectiveness of our operations even during the weekends. We're thrilled to know that everything functioned well during your stay.Your compliments regarding our breakfast and the friendliness of our staff are especially gratifying. We strive to provide a wide variety of high-quality options for breakfast, and we are pleased to hear that we met your expectations. Our team takes great pride in delivering warm, welcoming service, and it's wonderful to know that their efforts have been recognized.Thank you for your strong recommendation. It's feedback like yours that inspires us to continue delivering exceptional service and memorable experiences to all our guests.We look forward to the opportunity to welcome you back to Hotel Sønderborg Kaserne in the near future for another fantastic stay.Warm regards,Hotel Sønderborg Kaserne

Dear Anonymous,Thank you for your generous 8/10 rating of your stay at Hotel Sønderborg Kaserne! We're delighted to know that your experience with us was largely positive.If there were specific aspects of your stay that particularly stood out, we’d love to hear about them. We pride ourselves on our unique location in the heart of Sønderborg Havn and our commitment to cleanliness.Regarding your experience, if there were any areas where you felt we could improve, please do let us know. We’re constantly striving to enhance our guest experience, from our freely available coffee in the common area to our digitalized check-in process that respects your time and convenience.Remember, for future visits, we offer a range of room categories, including larger rooms with scenic views, and our guest book contains all the information you need to maximize your stay with us. We also want to remind you of the shared kitchen facilities which are cleaned three times a day for your convenience, and our 24/7 phone support in case you need assistance when the reception isn't manned.Once again, thank you for choosing Hotel Sønderborg Kaserne. We hope to welcome you back soon, perhaps aiming for a perfect 10/10 next time!Warm regards,Hotel Sønderborg Kaserne

Dear Flemming,Thank you for taking the time to rate your stay at Hotel Sønderborg Kaserne with a 6/10. We appreciate your feedback as it is crucial for our ongoing commitment to improving our guest experience.We are curious to know more about your stay and what aspects you enjoyed, as well as the areas where we did not meet your expectations. Our aim is to provide a comfortable and memorable experience for all our guests, and it seems we may have fallen short during your visit.As you may have noticed, our hotel, with its rich history as a former military barracks and a unique location in Sønderborg Havn, offers a distinctive experience. We take pride in our efforts to maintain cleanliness and provide amenities like free coffee in the common area and a range of room choices.If there were specific concerns or suggestions you have, we would be grateful to hear them. This could include anything from our 24/7 phone support to the convenience of our digital check-in process, which is designed to save our guests' time. Your feedback is invaluable for us to refine these services further.Please remember, for future stays, we have various room categories that can cater to different needs and preferences, and we also offer the option for early check-in or late check-out for a small fee.We hope to have the opportunity to host you again and improve upon your previous experience.Warm regards,Hotel Sønderborg Kaserne

Dear Birthe,Thank you so much for your kind rating of 8/10 for your recent stay at Hotel Sønderborg Kaserne. We're thrilled to know that your experience with us was a positive one!If there are any highlights of your stay you'd like to share, such as our location in the vibrant Sønderborg Havn area or our commitment to maintaining a clean and welcoming environment, we'd be delighted to hear them. Your feedback helps us understand what we are doing right and where we can further enhance our services.We also hope you found our concept of minimal reception presence convenient, allowing for a more seamless check-in and check-out process. Remember, our team is always available 24/7 via phone for any assistance you may need when the reception is not manned.If there were any areas where you felt improvements could be made, please do let us know. We are constantly striving to ensure our guests have the best possible experience, including enjoying a fresh cup of coffee in our common area and taking advantage of our diverse room categories, which include options for upgrading for an even more comfortable stay.We look forward to the opportunity of welcoming you back to the hotel in the future, aiming for that perfect 10/10 on your next visit!Warm regards,Hotel Sønderborg Kaserne

Dear Kjeld,Thank you for your generous 8/10 rating following your stay at Hotel Sønderborg Kaserne. It's wonderful to hear that your experience with us was largely enjoyable!We're curious to know what you particularly liked about your stay. Was it our unique setting in the heart of Sønderborg Havn, our dedication to cleanliness, or perhaps the convenience of our self-service facilities like the complimentary coffee in the common area?We're always eager to learn from our guests, so if there were any areas you felt needed improvement or any aspect of your stay that wasn't quite perfect, please do share. Your feedback is invaluable in helping us refine our services and facilities.Remember, for future visits, our range of room categories is designed to suit various needs and preferences. Plus, we offer the possibility of early check-in or late check-out for a minimal fee, ensuring even greater flexibility during your stay.We hope to have the pleasure of welcoming you back to Hotel Sønderborg Kaserne in the near future, perhaps achieving a full 10/10 in your next visit!Warm regards,Hotel Sønderborg Kaserne

Dear Ulla Majbritt,Thank you for sharing your feedback with a 6/10 rating for your recent stay at Hotel Sønderborg Kaserne. We value your input as it is essential in our ongoing efforts to enhance our guest experience.We would be grateful to learn more about the aspects of your stay that you enjoyed, as well as the areas where we did not fully meet your expectations. Our goal is always to provide a comfortable and memorable stay, and it appears there might have been some aspects of your visit that we could improve upon.Our hotel's unique history as a former military barracks and its prime location in Sønderborg Havn are just a few characteristics that we hope contributed positively to your experience. We take pride in maintaining high standards of cleanliness and offering amenities like complimentary coffee in our common area.If you encountered any specific issues or have suggestions for improvements, we would truly appreciate your insights. This could include comments on our digitalized check-in process, designed for your convenience, or our room options, which are diverse to cater to different preferences and needs.Please remember, for future visits, that we offer the possibility of early check-in or late check-out for a minimal fee, and our guest book contains all the necessary information to make the most of your stay with us.We sincerely hope to have the opportunity to host you again and to provide an experience that not only meets but exceeds your expectations.Warm regards,Hotel Sønderborg Kaserne

Dear Kirsten,Thank you for taking the time to rate your experience with us, awarding Hotel Sønderborg Kaserne an 8 out of 10 on Hotels.com. We're glad to know that your stay was largely enjoyable.We are committed to providing our guests with the best possible experience, and your feedback is crucial in this endeavor. If there are any specific areas where you felt we could improve, we would be grateful to hear about them. Your insights help us fine-tune our services and amenities to better meet the needs and expectations of our guests.We hope to have the opportunity to welcome you back and aim to make your next stay with us even more satisfying, striving for that perfect 10!Warm regards,Hotel Sønderborg Kaserne

Dear Helle,Thank you for sharing your experience with an 8 out of 10 rating on Hotels.com. We are delighted to hear that you found everything to your satisfaction at Hotel Sønderborg Kaserne.It's wonderful to know that the cleanliness, comfort of our beds, and our location all contributed positively to your stay. We take great pride in maintaining a high standard of cleanliness and comfort for our guests, and your acknowledgment of these efforts is truly appreciated.We always strive for perfection and would love to know if there are any areas we could improve upon to make your next stay even better. Your feedback is invaluable to us.We look forward to welcoming you back and hope to achieve a full 10/10 in your future visits!Warm regards,Hotel Sønderborg Kaserne

Dear Kim,Wow, a 10 out of 10 rating on Hotels.com – thank you so much! We are absolutely delighted to hear that you had such a wonderful experience at Hotel Sønderborg Kaserne.It's heartening to know that we were able to meet and exceed your expectations. Our team works hard to ensure that every guest has a memorable and enjoyable stay, and your perfect score is a fantastic endorsement of their efforts.We would love to hear more about what made your stay so special, as we always enjoy learning from our guests' experiences. Your feedback is not only encouraging but also helps us continue to maintain our high standards.Thank you once again for choosing us, and we eagerly look forward to your next visit.Warm regards,Hotel Sønderborg Kaserne

Dear Tom,Thank you for your positive 8 out of 10 rating on Hotels.com following your stay at Hotel Sønderborg Kaserne. We're delighted to know that your experience with us was largely enjoyable.Your satisfaction is our top priority, and while we're pleased with the score, we're also keen to learn how we might turn your next stay into a perfect 10. If there are specific areas you felt could be improved, we would greatly appreciate your feedback. It's insights like yours that help us refine our services and amenities to better suit the needs of our guests.We look forward to the opportunity of hosting you again and ensuring an even more delightful stay in Sønderborg.Warm regards,Hotel Sønderborg Kaserne

Dear Kim,Thank you for your 4-star rating on Expedia. We're glad to hear that you appreciated the location, price, and view during your stay at Hotel Sønderborg Kaserne.Our unique setting in the heart of Sønderborg, combined with our commitment to offering great value and stunning views, is something we take pride in. It’s heartening to know these aspects contributed positively to your experience.We are always looking for ways to elevate our guest experience and would love to hear if there are any areas you think we could improve upon. Your feedback is essential in guiding our efforts to provide the best possible stay for our guests.We hope to welcome you back soon and aim for that 5-star experience on your next visit!Best regards,Hotel Sønderborg Kaserne

Dear Jesper,Thank you for taking the time to review your stay at Hotel Sønderborg Kaserne. While we see that we've earned a 3 out of 5 rating from you, we would love to hear more about your experience.We're committed to providing a great stay for all our guests, and your feedback is crucial in helping us understand where we might have fallen short and what we can improve. If you could share specific aspects of your stay that you enjoyed or areas where you felt we could do better, it would be greatly appreciated.We hope to have another opportunity to host you in the future, where we can provide an experience that aligns more closely with the high standards we strive for at Hotel Sønderborg Kaserne.Best regards,Hotel Sønderborg Kaserne

Dear Annette,Thank you so much for your fantastic 5-star review on Expedia! We are thrilled to know that you enjoyed your stay with us at Hotel Sønderborg Kaserne.It's wonderful to hear that you appreciated the beautiful location of our hotel. We are indeed fortunate to be situated in such a picturesque area, and we're glad it added value to your experience. Also, we're delighted to know that you found your room to be very fine, as we take great pride in our accommodations and strive to provide a comfortable and enjoyable stay for all our guests.We hope to have the pleasure of welcoming you back soon for another memorable stay in Sønderborg. If there's anything you need for your future visits, please don't hesitate to let us know.Warm regards,Hotel Sønderborg Kaserne

Dear Torben,Thank you for taking the time to leave us a 4-star review on Expedia. We truly appreciate your feedback.While we are glad that you chose Hotel Sønderborg Kaserne for your stay, we're concerned to hear that you had a less than restful night's sleep. We understand how crucial a good night's rest is, especially when you're away from home. If you have specific feedback or details about what may have caused your discomfort, we would be grateful to hear it, as it will help us improve the experience for you and other guests in the future.We hope that the other aspects of your stay were pleasant, and we would love the opportunity to welcome you back. We are committed to ensuring that your next stay with us is comfortable and restful.Warm regards,Hotel Sønderborg Kaserne

Dear Ebbe,Thank you for your fantastic 5-star review on Expedia! We are overjoyed to hear that you found Hotel Sønderborg Kaserne to be a delightful place.It's always our goal to provide a comfortable and enjoyable experience for our guests, and knowing that we have achieved this brings us great satisfaction. We hope you had a chance to explore and enjoy the unique surroundings of our hotel during your stay.We look forward to the opportunity of welcoming you back in the near future. If there's anything we can do to make your next visit even more special, please do not hesitate to let us know.Warm regards,Hotel Sønderborg Kaserne

Dear Per,Thank you for awarding Hotel Sønderborg Kaserne with a perfect 5-star rating on Expedia. We're absolutely delighted to see such a high score and are grateful for your support.It's always heartening to know when our guests have a wonderful experience with us, and your rating is a testament to the hard work our team puts in every day. We hope your stay was both relaxing and memorable, filled with all the unique charms that our hotel and Sønderborg have to offer.We look forward to the pleasure of welcoming you back for another exceptional stay. If there's anything we can do to enhance your next visit, please feel free to reach out.Best regards,Hotel Sønderborg Kaserne

Dear Martin,Thank you so much for your excellent 5-star review on Expedia! We are thrilled to hear that everything worked super well during your stay at Hotel Sønderborg Kaserne.Our team works diligently to ensure that every aspect of our guests' experience is seamless and enjoyable, and your feedback is a wonderful affirmation of their efforts. We're glad that we could provide a setting where everything met your expectations.We look forward to welcoming you back in the future and hope to continue exceeding your expectations. If there is anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best regards,Hotel Sønderborg Kaserne

Dear Johnny,Thank you for your glowing 5-star review on Expedia! We are thrilled to hear that you found Hotel Sønderborg Kaserne to be a fantastic place for the price.It's wonderful to know that you appreciated the convenience and efficiency of our self-service facilities. We've worked hard to ensure that these services enhance the overall experience of our guests, making their stay comfortable and hassle-free.We're also glad that you had a good night's sleep and took advantage of the complimentary parking - it's one of the many features we're proud to offer.Thank you for recommending us, and we look forward to welcoming you back in the future for another pleasant stay in Sønderborg.Best regards,Hotel Sønderborg Kaserne

Dear Michael,Thank you for your review and the 4 out of 5 rating on Expedia. We are thrilled to hear that you had a great experience with our self-service hotel concept, enjoying the facilities and the location's unique utilization of the former Sønderborg Kaserne.It's fantastic to know that you appreciate our blend of the building's historical charm with modern comforts. Our goal is always to provide an experience that combines the best of both worlds.We take your feedback regarding signage very seriously. Clear and easy navigation for our guests is important, and we will look into how we can improve the signage to make finding the entrance easier in the future.We are delighted to hear that you plan to return to the hotel. Please remember, we also offer other amenities such as free coffee in the common area, secure Wi-Fi, and the option for early check-in or late check-out for a minor fee to make your next stay even more enjoyable.Thank you again for your feedback. We look forward to welcoming you back to Hotel Sønderborg Kaserne.Warm regards,Hotel Sønderborg Kaserne

Dear Nanna Jahn,Thank you for taking the time to share your experience with us on Expedia and for rating your stay at Hotel Sønderborg Kaserne with a solid 4 out of 5.We're delighted to hear that as a native of Als, you found satisfaction in many aspects of our hotel, particularly appreciating our rooms, the surroundings, and the convenient location close to local attractions. Your positive remarks about these features are greatly valued.However, we are genuinely sorry to hear that our breakfast selection did not fully meet your expectations, especially in terms of offering Sønderjydske specialties. We understand the importance of local flavors, particularly for those familiar with the region's culinary traditions. Your feedback is crucial to us, and we will certainly consider incorporating more local Sønderjyske items into our breakfast buffet to provide a more authentic and satisfying experience for our guests.We are grateful for your suggestion and will use it as an opportunity to improve. It's feedback like yours that helps us to refine our offerings and ensure we cater to the diverse tastes of our guests.Thank you once again for choosing to stay with us and for your kind words. We look forward to welcoming you back to Hotel Sønderborg Kaserne in the future, hopefully to a breakfast experience that fully meets your expectations.Warm regards,Hotel Sønderborg Kaserne

Dear Michael,Thank you immensely for your fantastic 10 out of 10 rating on Hotels.com following your stay at Hotel Sønderborg Kaserne!We are absolutely delighted to know that your experience with us was thoroughly enjoyable. It's always our goal to provide exceptional service and create a comfortable, memorable stay for our guests, and your high score suggests we achieved this for you.We would be thrilled to hear any specific highlights or aspects of your stay that stood out, as we always appreciate knowing what we're doing right and what our guests love the most.Remember, on your next visit, to take advantage of our various amenities, like the free coffee in our common area, secure Wi-Fi, and our unique self-service model, all designed to enhance your stay with us.Once again, thank you for choosing Hotel Sønderborg Kaserne. We look forward to the opportunity to welcome you back for another outstanding visit.Warm regards,Hotel Sønderborg Kaserne

Dear Finn,Thank you so much for the perfect score of 10 out of 10 following your stay at Hotel Sønderborg Kaserne! We are absolutely thrilled to receive such high praise.It's always a delight to know that our guests have had an exceptional experience with us, and your rating indicates that we have met and hopefully exceeded your expectations. Our team works tirelessly to ensure that every aspect of our guests' stay, from the comfort of the rooms to the quality of the service, is of the highest standard.We would love to hear more about what made your stay so special. If you have any specific feedback or highlights from your visit, please do not hesitate to share them with us.For your future visits, remember to enjoy our various amenities like the free coffee in the common area, secure Wi-Fi, and our self-service model designed for your convenience.Thank you once again for choosing Hotel Sønderborg Kaserne and for your wonderful feedback. We eagerly look forward to the opportunity of welcoming you back for another memorable stay.Warm regards,Hotel Sønderborg Kaserne

Dear Tonny,Thank you for your review and for sharing your experience at Hotel Sønderborg Kaserne.We are glad to hear that you found our hotel to be fine and quiet, and that you particularly enjoyed our breakfast. Positive feedback on our facilities and services is always heartening.However, we understand that our self-service concept, particularly regarding free parking, may not have been entirely clear to you. Our intention with self-service is to make the stay as smooth and convenient as possible for our guests, but we recognize that it might require some adjustment, especially for those accustomed to traditional hotel experiences. Your feedback is important to us, and we will consider how we can improve communication about our facilities and services.We also want to emphasize that while our primary mode of communication is digital and via SMS, our team is always available to assist 24/7 over the phone for more urgent inquiries or concerns.We truly value your feedback and hope to have the opportunity to welcome you again, striving to make your next experience even better.Warm regards,Hotel Sønderborg Kaserne

Dear Annette,Thank you for choosing Hotel Sønderborg Kaserne and for taking the time to rate your experience with us.We are pleased to see that you gave us an 8 out of 10 score. While we are happy that your stay was largely positive, we are always eager to learn how we can make it even better. If there are specific areas where you felt we could improve, your feedback would be greatly appreciated. Our goal is to provide an exceptional experience for all our guests, and your insights are invaluable in this effort.Please remember, during your next visit, to enjoy our various amenities, including free coffee in the common area, the convenience of our self-service model, and our commitment to providing a clean and comfortable environment. We also offer secure Wi-Fi and the option for early check-in or late check-out for a minor fee.Thank you once again for your review. We look forward to the opportunity of welcoming you back to Hotel Sønderborg Kaserne, aiming to turn that 8 into a perfect 10!Warm regards,Hotel Sønderborg Kaserne

Dear Anonymous,Thank you for sharing your experience and rating your stay at Hotel Sønderborg Kaserne with a 4 out of 10 on Hotels.com. We're pleased to hear that you enjoyed the breakfast and our location, but clearly, there are areas where we need to improve.We sincerely apologize for any discrepancy between the room you booked and the images shown on Hotels.com. Transparency is important to us, and we regret any confusion or inconvenience this may have caused. While we have offered our apologies, we understand that this does not change your experience, and we are sorry that you felt compensation was not adequately addressed.Regarding the self-service aspect, especially during weekends, we strive to respect our guests' preferences for a more independent stay, which aligns with our hotel's concept. However, we recognize that this might not meet everyone's expectations for service. We are continuously working to find the right balance between self-service convenience and the personal touch of traditional hospitality.Your feedback about the volume of information in our emails is also noted. Our intention is always to provide thorough information to enhance our guests' stay, but we will consider how we can streamline this communication for clarity and ease of use.We appreciate your feedback as it helps us to improve. We hope that you will consider staying with us again, so we have the opportunity to provide you with a more satisfying experience.Warm regards,Hotel Sønderborg Kaserne

Dear Anonymous,Thank you for your feedback and for rating your stay at Hotel Sønderborg Kaserne with a 6 out of 10 on Hotels.com. We are sorry to hear that you found our payment and access platform complicated.Our aim is to streamline the check-in and payment process for the convenience of our guests while maintaining high-security standards. However, it seems we may have missed the mark in providing a user-friendly experience in your case. We take your concerns seriously and will review our systems to identify areas for simplification and improvement.If you have any specific suggestions or would like to discuss your experience in more detail, please do not hesitate to contact us directly. Your insights are crucial in helping us enhance our service and ensure a more straightforward and enjoyable experience for all our guests.We appreciate your choice to stay with us and hope to have the opportunity to provide you with a better experience in the future.Warm regards,Hotel Sønderborg Kaserne

Dear Knud,Thank you for your generous 8 out of 10 rating following your stay at Hotel Sønderborg Kaserne, shared on Hotels.com. We are delighted to know that your experience with us was largely positive!It's always encouraging to receive high ratings, as they affirm our commitment to delivering excellent service and a comfortable stay. However, we are also keen to learn and improve. If there are specific areas or aspects of your stay that you felt could be enhanced to make your next visit a perfect 10, we would greatly appreciate your insights. Your feedback is invaluable in helping us refine our offerings and ensure we consistently meet and exceed our guests' expectations.We hope you had a chance to enjoy the unique charm of our location in Sønderborg Havn and took advantage of the facilities and services, like our complimentary coffee in the common area and the historical ambiance of our former military barracks.Thank you once again for choosing Hotel Sønderborg Kaserne. We look forward to the opportunity of welcoming you back in the future, aiming to turn that great 8 into an outstanding 10!Warm regards,Hotel Sønderborg Kaserne

Dear Majbritt,Thank you for taking the time to share your rating of 6 out of 10 on Hotels.com. While we're glad you chose Hotel Sønderborg Kaserne for your stay, we realize that there's room for improvement based on your rating.We would truly appreciate it if you could provide us with more specific feedback. Understanding what aspects of your stay did not fully meet your expectations helps us to make necessary improvements. Whether it's enhancing our guest services, addressing any facility-related issues, or refining our self-service concept, your insights are invaluable to us.We are committed to providing a pleasant and memorable experience for all our guests. Should you wish to share more details about your stay, please feel free to reach out to us directly. This way, we can better understand and hopefully rectify any shortcomings.Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.Warm regards,Hotel Sønderborg Kaserne

Dear Anonymous,A heartfelt thank you for awarding Hotel Sønderborg Kaserne a perfect 10 out of 10 rating! We are absolutely delighted to receive such high praise and deeply appreciate you taking the time to share your experience on Hotels.com.It's incredibly gratifying to know that we met and exceeded your expectations in every aspect of your stay. Our team is dedicated to providing a unique and memorable experience for each of our guests, and it's wonderful to hear that we have succeeded in doing so for you.We're especially thankful for guests like you who not only enjoy their stay but also take a moment to acknowledge the efforts of our team. Your appreciation is a great motivator for us to continue delivering exceptional service.We eagerly look forward to your next visit and promise to maintain the high standards that you experienced during your recent stay. Remember, our team is always here to assist you, be it for a quick getaway or a longer, relaxing retreat.Thank you once again for your fantastic feedback. From all of us at Hotel Sønderborg Kaserne, we send our biggest thanks and hope to see you again soon!Warm regards,Hotel Sønderborg Kaserne

Dear Helle,Thank you for taking the time to share your experience on Hotels.com. We are truly sorry to hear that your stay at Hotel Sønderborg Kaserne did not meet your expectations, and we take your comments very seriously.It's disappointing to learn that you found the price high considering our unmanned concept. Our hotel is designed to offer guests the freedom and convenience of self-service, while still providing 24/7 phone support to ensure all needs are met. However, we understand that this concept might not be for everyone, and we respect your perspective.We are particularly concerned about your experience with the water quality and pressure in your room. This is certainly not the standard for our hotel, and we will promptly investigate and address these issues to ensure they do not recur for future guests.Regarding your experience in the breakfast restaurant, we apologize that the atmosphere did not meet your expectations. We continuously strive to improve our guests' experiences, and your feedback is invaluable in this process.Although it seems we may not have the opportunity to welcome you again, we would like to thank you for choosing us this time. Should you decide to give us another chance in the future, we will do our utmost to ensure that your stay is comfortable and meets your expectations.Warm regards,Hotel Sønderborg Kaserne

Dear Keld,Thank you for taking the time to leave us a wonderful 8 out of 10 rating! We're thrilled to know that your stay at Hotel Sønderborg Kaserne was a pleasant one. Our location in the heart of Sønderborg Havn surely added to the convenience of your visit, and we hope you had the opportunity to enjoy the surrounding area as well.We're always striving for perfection and would love to hear what we could do to turn that great 8 into a fantastic 10 for your next stay. Whether it's providing more information upfront to enhance our guests' self-service experience or ensuring that our coffee station is continually stocked for everyone's enjoyment, your feedback is invaluable.Remember, for any future stays, reading our pre-arrival email will equip you with all the necessary information to fully enjoy the effortless charm of our reception-less concept. And don't forget, our team is available 24/7 via phone for any inquiries or assistance.We look forward to welcoming you back, and perhaps next time, you'll also find a moment to enjoy a refreshing beverage from the fridges on the 2nd floor or the convenience of our shared kitchen space—tidiness courtesy of our respectful guests!Warm regards,Hotel Sønderborg Kaserne

Dear Frantz,Thank you for your positive review! We are delighted to know that you had a very enjoyable experience during your family celebration at Hotel Sønderborg Kaserne. It is heartening to hear that we will be your choice of stay in the future as well – that’s the best compliment we could ask for.We eagerly await your return and look forward to making your next stay just as pleasant, if not more. Remember, we're always here to assist you with any requests to make your visit exceptional.Warm wishes,Hotel Sønderborg Kaserne

Dear Anonymous,Thank you for your wonderful review and for taking the time to share your experience with us. An 8 out of 10 is something we are proud of, and we are pleased to hear that you enjoyed our spacious, clean rooms along with the beautiful view from your balcony.It's great to know that our breakfast selection hit the mark for you and that you found our location conveniently central to the city’s offerings.We look forward to the pleasure of welcoming you back to Hotel Sønderborg Kaserne. Should you wish for any specific accommodations on your return or have suggestions for us, please feel free to reach out.Best regards,Hotel Sønderborg Kaserne

Dear Birthe,We're absolutely thrilled to receive your top rating – thank you for awarding us a 10 out of 10! It's guests like you who make our day and let us know that we're on the right track.We're so glad that your experience at Hotel Sønderborg Kaserne was a memorable one. Our team is dedicated to providing the best possible service and comfort for our guests, and it's wonderful to hear when we've succeeded.We hope your travels bring you back to Sønderborg soon. The entire team looks forward to the opportunity to serve you again and provide another exceptional stay.Warmest regards,Hotel Sønderborg Kaserne

Dear Peter d.,Thank you for your review and for choosing Hotel Sønderborg Kaserne for your stay. We are always aiming for our guests to have a memorable experience, and we’re grateful for your feedback as it helps us improve.We notice your overall score is a 6 out of 10, and while we wish you had a better experience, it's through feedback like yours that we’re able to refine our service. If there are specific areas you feel we could improve, please do not hesitate to let us know. Our guests’ comfort and satisfaction are what we strive for, and your input is vital in this pursuit.Remember, our team is available 24/7 to assist with any questions or needs you may have, and we are committed to making your stay as enjoyable as possible.We hope to have another chance to host you and provide you with the excellent experience so many of our guests have grown fond of.Best wishes,Hotel Sønderborg Kaserne

Dear Mette d.,Thank you for choosing Hotel Sønderborg Kaserne and for sharing your feedback with us. An 8 out of 10 is a great score, and we're grateful for your positive feedback!We're always striving to provide our guests with the best possible experience, so we would love to hear more about any specific areas we can improve on to achieve that perfect 10 on your next visit.Your input helps us continue refining our services and offerings, ensuring a delightful stay for all our guests.Thank you once again, and we look forward to hosting you again in the future.Warm regards,Hotel Sønderborg Kaserne.

Dear Rene d.,Wow, a perfect score! A big thank you from the entire team at Hotel Sønderborg Kaserne. We're absolutely delighted that you enjoyed your stay with us to the fullest.It's always our aim to leave a lasting impression, and knowing we've achieved that with you is truly rewarding. Guests like you make our job wonderful. We’re truly grateful for your business and your trust in us.Remember, the next time you're in Sønderborg, we would be thrilled to welcome you back for another stellar experience. Until then, we wish you safe and happy travels!With heartfelt thanks,Hotel Sønderborg Kaserne

Kære Steen Bille,Wow, en perfekt score! Vi er uendeligt taknemmelige og glade for at modtage en 10 ud af 10 vurdering fra dig. En stor tak fra hele holdet bag Hotel Sønderborg Kaserne.Det er altid vores mål at tilbyde den bedste oplevelse til vores gæster, og det er virkelig belønnende at se vores indsats afspejlet i så positiv feedback.Vi ser frem til at byde dig velkommen på Hotel Sønderborg Kaserne igen i den nærmeste fremtid. Indtil da, ønsker vi dig gode rejser og alt det bedste!Med dyb taknemmelighed,Hotel Sønderborg Kaserne

Dear Hanne d.,Thank you for your positive rating and for choosing Hotel Sønderborg Kaserne for your stay. An 8 out of 10 is wonderful to hear, and we're glad you had a good experience with us.We're always aiming for perfection, and while we're thrilled with your score, we're curious to know what we could do to make your next visit a perfect 10. We value your feedback, and it would be invaluable to understand where we can enhance our services.Once again, thank you for your review. We're looking forward to welcoming you back on your next trip to Sønderborg.Best wishes,Hotel Sønderborg Kaserne.

Dear Martin d.,Thank you for your rating and feedback about Hotel Sønderborg Kaserne. We're pleased to hear you found it to be a "great place"!We apologize for the inconvenience you faced with the code in the rain. We understand the importance of a smooth and comfortable check-in process, especially in unfavorable weather conditions. Your feedback will be taken into consideration, as we think of ways to improve this process to ensure future guests don't face a similar scenario.Thank you for taking the time to share your experience with us. We look forward to welcoming you back to Hotel Sønderborg Kaserne in the future.Warm regards,Hotel Sønderborg Kaserne.