Comfort kamer, 1 tweepersoonsbed, niet-roken | Een minibar, een kluis op de kamer, een bureau
Beschikbaarheid controleren

Beoordelingen van Best Western Lozenetz Hotel

3 out of 5
Best Western Lozenetz Hotel
23, Bul. Sveti Naum, Sofia

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 49 van 230 beoordelingen" "
Gastenscore: 8 - Goed. 95 van 230 beoordelingen" "
Gastenscore: 6 - Redelijk. 38 van 230 beoordelingen" "
Gastenscore: 4 - Matig. 23 van 230 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 230 beoordelingen" "

7,4/10

Netheid

7,6/10

Personeel en service

6,8/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Johan

Positief: Voorzieningen
Great price-quility Balance. Everything is a bit dated, but I will stay here again if I visit Sofia. Unfortunatly, there was no bacon during breakfast.
1 nacht verbleven in september 2021

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
From a Best Western hotel I expected things to be much better. Wi-fi doesn’t work often, this is very frustrating as a business traveler. It is also the reason I checked out earlier, I wasn’t able to do my work and moved to another hotel. The room I stayed is in desperate need of refurbishment. When I pulled the curtain it dropped on the floor. The walls were full of black mold with an awful smell, I think this could be even dangerous to your health. Room was also full of dust and towels were old (looked like they were used a bit too much).
4 nachten verbleven in juni 2021

8/10 – Goed

Peter

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Krakende bed en verwarming
Op zich is dit hotel prima, vriendelijk personeel en een gunstige ligging. Ik ben hier al vaker geweest en had eigenlijk nooit problemen. Dit keer hadden we kamer 304 waar toen we aankwamen de verwarming vol open stond, wij hebben deze uitgedaan en een raampje geopend. Helaas bleek toen we 's nachts terugkwamen de kamer nog steeds warm te zijn. Tot overmaat van ramp bleek ook de vering van het matras te kraken, wat slapen bijna onmogelijk maakte. Omdat ik om 05:00 uur naar het vliegveld moest heb ik niemand van de receptie hierover aan kunnen spreken. Een volgende keer zal ik weer in dit hotel slapen maar bovenstaande punten eerst controleren!

2/10 – Ontzettend slecht

gary

1 nacht verbleven in mei 2023

4/10 – Matig

Ireneusz

Positief: Netheid, comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2023

4/10 – Matig

alfred

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Deludente
1 nacht verbleven in april 2023

8/10 – Goed

Lukasz

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
1 nacht verbleven in april 2023

6/10 – Redelijk

NEARCHOS

4 nachten verbleven in maart 2023

2/10 – Ontzettend slecht

Engela

10 nachten verbleven in maart 2023

2/10 – Ontzettend slecht

Carlos

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very bad service
2 nachten verbleven in maart 2023

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2023

6/10 – Redelijk

Svetlana

3 nachten verbleven in december 2022

4/10 – Matig

Jesus Alberto

Reisde met familie
Negatief: Netheid, personeel en service
They should pay more attention in the cleaning
They didnt clean the room any day. The bathroom was very dirty with black stains in the shower and we had to wear flip-flops. There were some wall paper tore in some spots. And they cheated us with the Spa anounced in the web. They don't have it
4 nachten verbleven in december 2022

4/10 – Matig

KONSTANTINOS

Positief: Comfort kamer
Negatief: Netheid, personeel en service
Best Western Lozenetz Hotel report
I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs. I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.
4 nachten verbleven in december 2022

2/10 – Ontzettend slecht

Shai

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not Recommended
2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED!
4 nachten verbleven in november 2022

8/10 – Goed

Antonio

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
4 nachten verbleven in november 2022

6/10 – Redelijk

Sasho

Reisde met familie
Positief: Comfort kamer
1 nacht verbleven in november 2022

8/10 – Goed

TATIANA

Zakenreiziger
Positief: Netheid, comfort kamer
Negatief: Personeel en service
Not a warm welcome
I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning. Hotel is on the older side but I don't mind.
1 nacht verbleven in oktober 2022

8/10 – Goed

Maia, Yellowstone NP

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just an overnight stay in Sofia. Room was clean and with enough space for 2 people. The necessary basics were all provided - towels, soap, kettle, etc. Breakfast was decent. Overall would recommend if you look for a place to sleep.
1 nacht verbleven in oktober 2022

6/10 – Redelijk

Szántó

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Not up to Best Western standards
Here's a list of what I didn't like: 3 of the 4 lights did not work in the room. The staff needed 24 hours to find bulbs. One light stopped working again the following day. One towel had a huge hole in the middle plus some stains. I stayed 3 nights, with room service only once. Even then, my bed was not made. The shower tube was falling apart and the shower wall was leaking, resulting on water running everywhere in the bathroom.
3 nachten verbleven in oktober 2022

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2022

6/10 – Redelijk

Fadya

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid
The room wasn’t clean.There were dust and spider webs everywhere. The bed was comfy and the bed essentials were good. The hotel overall wasn’t well maintained but it was just ok for a overnight stay after a long flight.
1 nacht verbleven in september 2022

4/10 – Matig

Ivaylo

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best Western? More like Worst Western...
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
1 nacht verbleven in september 2022

10/10 – Uitstekend

Chantelle

Reisde met een groep, Reisde met familie
Positief: Netheid, comfort kamer
Nice hotel good breakfast good value😊
1 nacht verbleven in september 2022

2/10 – Ontzettend slecht

Mehmet

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very Dirty and Unfriendly hotel
Dirty,unfriendly hotel stay clear
1 nacht verbleven in augustus 2022

2/10 – Ontzettend slecht

Mehmet

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay Clear,you have been warned!!!
Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
1 nacht verbleven in augustus 2022

6/10 – Redelijk

Giorgia

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2022

2/10 – Ontzettend slecht

Gabriella

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022

8/10 – Goed

Dora

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location
1 nacht verbleven in augustus 2022

2/10 – Ontzettend slecht

Toni

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2022

4/10 – Matig

Evangelos

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The properties/rooms are resuiring renovation!
1 nacht verbleven in april 2022

4/10 – Matig

Jonathan

1 nacht verbleven in maart 2022

8/10 – Goed

Berith husum

Reisde met familie
Positief: Personeel en service, comfort kamer
God seng...and thats it
Rigtig gode senge, fin størrelse værelse Røgfrit værelse, men badeværelset lugtede af røg. Og det meste var ret slidt Fin kaffeautomat ved morgenmaden, resten af morgenmaden var temmelig ringe - Prisen stod ikke mål med kvaliteten
3 nachten verbleven in februari 2022
Reactie van Best Western Lozenetz Team op 26 feb 2022
Hello! Thank you for taking the time to share your opinion of your stay with us. We are glad that you were satisfied with the hotel and we hope to see you again to provide you with an even better and more comfortable stay. Wishing you a nice and smiling day. Best regards,

4/10 – Matig

Kaydashova

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Не рекомендую
Номера не соответствуют фотографиям на 100%. Все давно устаревшее, обшарпанное. Я впервые сталкиваюсь с отсутствием сервиса. Уборку за 4 дня не сделали ни разу, не вынесли мусор, вообще не заходили даже в номер. Номер был прокуренным до ужаса. Вообщем одни негативные впечатления. Расположение нормальное, интернет хорошо работает, завтрак ну так себе, тоже пойдет.
4 nachten verbleven in februari 2022

8/10 – Goed

Phillip

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place to stay
Nice simple place and friendly staff. We walked into the Centre each day and also used the metro
3 nachten verbleven in februari 2022
Reactie van Best Western Lozenetz Team op 26 feb 2022
Hello! Thank you for taking the time to share your opinion of your stay with us. We are glad that you were satisfied with the hotel and we hope to see you again to provide you with an even better and more comfortable stay. Wishing you a nice and smiling day. Best regards,

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kurzurlaub.
Gute Lage.
2 nachten verbleven in november 2021
Reactie van Best Western Lozenetz Team op 25 jan 2022
Dear guest, thank you for taking the time to share your opinion on your recent stay with us. We are happy to read that you were satisfied with our hotel. We hope you will visit us again so we can provide you with even better experience. Kind regards,

8/10 – Goed

Yvonne

Reisde met partner
Positief: Netheid, personeel en service
We stayed in the "deluxe" room which was really sweet. The room was round, and very big with a seperate seating area and a huge bathroom. This was at the top of the hotel and was reached via a small spiral staircase - so probably not the best if you have mobility issues (or lots of baggage) Bed was comfy. Shower was not the hottest but adequate. The girl on reception was very nice and helpful, with excellent english. Breakfast was good, but unfortuately the restaurant was shut for dinner on the evening we arrived (even though the description boasts a restaurant) I can't comment on any other ameneties as we couldn't find them! Hotel is within walking distance of main shopping/eating areas so plenty of restaurants in vicinity. Not very happy at having to pay 10 Euro to park the car over-night (especially as this is neither my currency nor Bulgarian currency) we parking in the underground car park but were told we would have to pay the same to park on the pavement outside the hotel.
2 nachten verbleven in december 2021
Reactie van Best Western Lozenetz Team op 25 jan 2022
Dear guest, thank you for taking the time to share your opinion on your recent stay with us. We are happy to read that you were satisfied with our hotel. We apologize for the Wi-Fi and we will point out the problem to the technicians. We hope you will visit us again so we can provide you with even better experience. Kind regards,

2/10 – Ontzettend slecht

Vitantonio

Reisde met een groep, Zakenreiziger
Negatief: Personeel en service, voorzieningen
non mi è piaciuta.. in camera era freddo.. il signore ci ha ricevuto volendo affibbiarci altre camere a maggior prezzo di quelle prenotate.. considerando poi il prezzo concordato nella prenotazione ha cercato di inserirci in una sola camera mentre ne avevamo prenotate due... quindi c'è voluta una seria discussione per ottenere quanto prenotato
2 nachten verbleven in januari 2022

4/10 – Matig

Ivan

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2022

10/10 – Uitstekend

Luigia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bella Sofia
3 nachten verbleven in januari 2022
Reactie van Best Western Lozenetz Team op 25 jan 2022
Dear guest, thank you for taking the time to share your opinion on your recent stay with us. We are happy to read that you were satisfied with our hotel. We hope you will visit us again so we can provide you with even better experience. Kind regards,

8/10 – Goed

Andrejs

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good prices in a good location
Close to a metro station and downtown in general. Pretty comfortable and very inexpensive for the location. My only problem was the dining room for breakfast as it felt like sitting in a deep freezer.
2 nachten verbleven in december 2021
Reactie van Best Western Lozenetz Team op 5 jan 2022
Dear Guest, thank you for sharing your opinion on your recent stay with us. We appreciate it and we hope you will visit us again, so we can provide you with a better experience. Kind regards,

6/10 – Redelijk

Geverifieerde reiziger

8 nachten verbleven in december 2021
Reactie van Best Western Lozenetz Team op 26 feb 2022
Hello! Thank you for taking the time to share your opinion of your stay with us. We are glad that you were satisfied with the hotel and we hope to see you again to provide you with an even better and more comfortable stay. Wishing you a nice and smiling day. Best regards,

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Old and decrepit rooms
The value for money is quite good, but the room was decrepit, with taken off wallpaper, broken sofa, damaged furniture... Location is OK, 15 minutes walk to downtown Sofia.
1 nacht verbleven in december 2021
Reactie van Best Western Lozenetz Team op 5 jan 2022
Dear Guest, thank you for sharing your opinion on your recent stay with us. We appreciate it and we hope you will visit us again, so we can provide you with a better experience. Kind regards,

10/10 – Uitstekend

STEFKO

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2021
Reactie van Best Western Lozenetz Team op 26 feb 2022
Hello! Thank you for taking the time to share your opinion of your stay with us. We are glad that you were satisfied with the hotel and we hope to see you again to provide you with an even better and more comfortable stay. Wishing you a nice and smiling day. Best regards,

2/10 – Ontzettend slecht

Christopher, aberdeen

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed 4 weeks , bedding changed once and towels 4 times. Room was never cleaned including bathroom. To in room did not work as cables were broken, ended up fixing it myself .Was stuck in lift for an hour and then it was out of service for a week. Complained at the end and was told that the room was cleaned regular etc, ad in future they hope I find another hotel to my standards. In other words don’t come back !
27 nachten verbleven in december 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in december 2021
Reactie van Best Western Lozenetz Team op 25 jan 2022
Dear guest, thank you for taking the time to share your opinion on your recent stay with us. We are happy to read that you were satisfied with our hotel. We hope you will visit us again so we can provide you with even better experience. Kind regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pretty good with minuscule issues
I chose this hotel because it's close to the pub where I usually go to hang out with my Bulgarian friends. The free breakfast also affected my decision. On that note, the breakfast was not bad at all. The hotel itself is mostly fine, and has pleasant staff. I had very brief encounters with three different people for different reasons, and each one left me content. The location is also nice, as it is near a metro station as well as a mall with a fairly large supermarket, not to mention the walkable distance to Vitosha Boulevard and all that. The only things that weren't perfect were the bendy shower head which I had to fix with a chewing gum, and the difficulty I had reaching the power outlet to plug in my laptop. The balcony was a nice plus, too. I'd stay there again, especially at these rates.
2 nachten verbleven in december 2021
Reactie van Best Western Lozenetz Team op 23 dec 2021
Dear guest, thank you for sharing your recent experience with us. We are happy to read that you have found your stay satisfying. Please, next time come to the front office, when there is something that needs to be fixed. We hope we can see you again, so we can provide you with an even better experience. Kind regards,

4/10 – Matig

Harald

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Das Frühstück war kalt.sauberkeit im Zimmern liess zu wunschen übrig.
1 nacht verbleven in december 2021

10/10 – Uitstekend

jacqueline

Reisde met familie
Positief: Personeel en service
Ótimo hotel
Excelente hotel, confortável, ótimo café, chuveiro. Apenas não aprovei o travesseiro; um era mto baixo e outro mto alto. Somente esse detalhe
2 nachten verbleven in december 2021
Reactie van Best Western Lozenetz Team op 19 dec 2021
Dear guest, thank you for sharing your recent experience with us. We are happy to read that you have found your stay satisfying. We hope we will see you again!

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in december 2021