Overall a pleasant stay with a few things that could be improved. The hotel is clean and in a very convenient location with easy access to various public transport, which made getting around hassle-free. The restaurant staff were consistently attentive and helpful, and one of the receptionists — a young woman from Plovdiv — was especially kind and welcoming (I regret not catching her name).
However, some details detracted from the experience. There were no "Do Not Disturb" or "No Cleaning Needed" signs in the room, which led to housekeeping entering and throwing away an empty water bottle that i intended to use. In the bathroom, there was no soap dispenser in the shower — only shampoo — so you have to step out mid-shower to use the soap by the sink. No toiletries were provided, which was unexpected.
My biggest issue was the mosquitoes. I appreciated the well-ventilated room with an open window, but this led to mosquito bites and a sleepless night chasing them around at 2 a.m., eventually resorting to using repellent. Management should consider installing window screens or installing plug in mosquito/insect repellents in the rooms.
Despite these drawbacks, the location and staff made the stay okay. With a few small improvements, this hotel could offer a truly excellent experience.
