2/10 – Ontzettend slecht
Catherine
Reisde met familie
12 jan 2026
First we spent 15 minutes waiting on a crowded street with all our luggage as nobody was there to even let us in the building. We then waited another 45 minutes for someone to show up to let us into the room. The lift was broken so we had to carry everything up numerous flights of stairs. The next morning the bathroom door lock broke, with my daughter locked inside. A locksmith ended up having to be called and we missed our Pompeii bookings. They only gave us one set of keys for three people none of which could be removed from the key ring. The keys opened the street door and controlled the electricity in the room so if someone wanted to go out without the others the people staying in the room would either have to be in the dark or walk down three flights of stairs to let the other person in. The room was nice and the staff were lovely when they showed up but management needs to have a review of their processes and facilities.
Catherine
3 nachten verbleven in januari 2026


















