Studio suite, 1 kingsize bed | Individueel gemeubileerd, een bureau, een laptopwerkplek
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Beoordelingen van Smart Suites, Ascend Hotel Collection

2.5 out of 5
Smart Suites, Ascend Hotel Collection
1700 Shelburne Rd, South Burlington, VT

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 474 van 918 beoordelingen" "
Gastenscore: 8 - Goed. 311 van 918 beoordelingen" "
Gastenscore: 6 - Redelijk. 77 van 918 beoordelingen" "
Gastenscore: 4 - Matig. 35 van 918 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 918 beoordelingen" "

8,8/10

Netheid

9,2/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Paul, Haarlem

Positief: Netheid, personeel en service
Solid Choice
This hotel is a solid choice for a short stay in Burlington, where hotel room rates are relatively high. The room is decent, the staff friendly. Breakfast is very simple.
1 nacht verbleven in juli 2017

6/10 – Redelijk

Jennifer, Tyngsboro

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Okay hotel off the busier roadway in South Burlington. Staff was super friendly and helpful. Free hot breakfast and WiFi.
2 nachten verbleven in april 2024
Reactie van Lilly op 11 apr 2024
Hi JenniferThank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

4/10 – Matig

Stephen

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
The hotel smelled like dogs and old cheese. They charged $600/night during eclipse. Their special gift for paying so much and the eclipse happening, was a bottle of water in a paper bag. Not impressed at all.
1 nacht verbleven in april 2024
Reactie van Lilly op 10 apr 2024
Hi StephenWe are sorry to hear you were disappointed with your stay due to the high prices of the Eclipse. We set a high standard for ourselves, and it's disappointing that we fell short. Thank you for taking the time to share your feedback. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 – Uitstekend

Christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was nice, but room was not as clean as it could have been
4 nachten verbleven in april 2024
Reactie van Lilly op 10 apr 2024
Hi ChristopherWe are sorry for the inconveniences you had while staying with us, but we do appreciate your positive comments about our hotel. We set a high standard for ourselves, and it's disappointing that we fell short. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 – Uitstekend

Liza

3 nachten verbleven in april 2024
Reactie van Lilly op 6 apr 2024
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 – Uitstekend

Gabrielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Lilly op 3 apr 2024
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 – Uitstekend

Liza

4 nachten verbleven in maart 2024
Reactie van Lilly op 3 apr 2024
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

8/10 – Goed

Arturo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was here a few time and I really like the rooms
2 nachten verbleven in maart 2024
Reactie van Lilly op 3 apr 2024
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

6/10 – Redelijk

Herman

Positief: Netheid, personeel en service
3 nachten verbleven in maart 2024
Reactie van Lilly op 3 apr 2024
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

8/10 – Goed

Crystal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not to bad of a place.
1 nacht verbleven in maart 2024
Reactie van Lilly op 3 apr 2024
Hi CrystalThank you for taking the time to leave us your review. We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

8/10 – Goed

Justin

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Lilly op 18 mrt 2024
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 – Uitstekend

Aditya Pommai

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good value
1 nacht verbleven in maart 2024
Reactie van Lilly op 12 mrt 2024
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Very spacious room and clean… parking has many spots available … location near all amenities
1 nacht verbleven in maart 2024
Reactie van Lilly op 12 mrt 2024
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 – Redelijk

Janelle

Positief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Lilly op 29 feb 2024
It is our goal to provide superior service to all our guests, and we clearly missed the mark. We regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to share your experience.

10/10 – Uitstekend

Krystal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was really nice and the hotel was clean
2 nachten verbleven in februari 2024
Reactie van Lilly op 27 feb 2024
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

2/10 – Ontzettend slecht

Wendy

Negatief: Netheid
we were
1 nacht verbleven in februari 2024
Reactie van Lilly op 29 feb 2024
It is our goal to provide superior service to all our guests, and we clearly missed the mark. We regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to share your experience.

8/10 – Goed

Sara

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
the smell of the corridors and how warm they were, weren’t pleasant, but all in all, a nice place to stay if you wanna be able to cook and have a home away from home!
3 nachten verbleven in februari 2024
Reactie van Lilly op 27 feb 2024
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
What you get for the price is value that can't be beat! Service was great, breakfast was awesome, room was clean, bed was comfy, and nice to have the extra space with separate bedroom compared to typical hotel rooms. The only thing to note is the recurring theme from other negative reviews regarding the odor. Yes, there is the typical engrained smell of smoke, pets, etc. that I have learned to expect in most older sub 3-star hotels, so I don't think it's fair to fault management when everything else was top notch.
1 nacht verbleven in januari 2024
Reactie van Lilly op 27 feb 2024
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in december 2023
Reactie van Lilly op 8 jan 2024
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Lilly op 13 nov 2023
It is our goal to provide superior service to all our guests, and we clearly missed the mark. We regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to share your experience.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, comfort kamer
Room was clean but tired looking. Stains on upholstered couch and chair.
1 nacht verbleven in november 2023
Reactie van Lilly op 13 nov 2023
Thanks for taking the time to drop us some feedback! As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

8/10 – Goed

manon

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Lilly op 13 nov 2023
Thank you for taking the time to leave us your review! We look forward to earning a full 10 stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 – Uitstekend

Sarah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a suite for a family of 5 and it was very nice and roomy with a full kitchen. Nice location. Free breakfast. Staff is very nice and helpful.
Reactie van Lilly op 25 okt 2023
Thank you for taking the time to leave us your review! We're glad you enjoyed your visit to South Burlington. We appreciate you choosing Holiday Inn Express, South Burlington VT and look forward to welcoming you back in the near future.

2/10 – Ontzettend slecht

Magda

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In my opinion, Travelocity should send somebody to check a place before making it available to customers. The whole place was dirty, people are allowed dogs but they do not pick up the dog’s poop. The breakfast was very poor, there no fresh fruit available and the breakfast room was really dirty.
Reactie van Lilly op 25 okt 2023
Thanks for taking the time to drop us some feedback! As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 – Uitstekend

Sheryl

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Lilly op 25 okt 2023
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

8/10 – Goed

John, Springfield

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Too far from downtown without a vehicle. $30 cab fare.
2 nachten verbleven in oktober 2023
Reactie van Lilly op 25 okt 2023
Hi JohnI'm sorry to hear you were unhappy with the location. Guest satisfaction is our highest priority and we regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to provide us some feedback

6/10 – Redelijk

David

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Too old for the price
2 nachten verbleven in oktober 2023
Reactie van Lilly op 19 okt 2023
Hi DavidGuest satisfaction is our highest priority and we regret that we left you with a poor impression. We'll share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thank you for taking the time to share your experience.

2/10 – Ontzettend slecht

Mary

Reisde met een groep, Reisde met familie
Negatief: Voorzieningen
Unbelievably overpriced. Room reeked of deodorizer. Apparently subsidized renters.
2 nachten verbleven in september 2023
Reactie van Lilly op 9 okt 2023
Guest satisfaction is our highest priority and we regret that we left you with a poor impression. We'll share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience.

4/10 – Matig

Krystal

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Poor Cleanliness
The service was great, very friendly and attentive. However that was where the good ends. The worst part is we paid over $300 for one night and the cleanliness was terrible. The towles, the sheets, and the furniture all had horrible stains. We also selected a non smoking room and there had clearly been smoking in the room previously due to the smell and burn marks on the carpet. The bed was somewhat comfortable, good enough for one night. I was very disappointed considering the price we paid.
1 nacht verbleven in oktober 2023
Reactie van Lilly op 4 okt 2023
Thanks for taking the time to drop us some feedback! As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

2/10 – Ontzettend slecht

Terry

1 nacht verbleven in oktober 2023
Reactie van Lilly op 9 okt 2023
It is our goal to provide superior service to all our guests, and we clearly missed the mark. We regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to share your experience

6/10 – Redelijk

Brian

Reisde met familie
Positief: Personeel en service, voorzieningen
The room we stayed in was big and spacious but the cleaners left the garbage full. We realized it is a pet friendly hotel but that’s what you could smell as well. There was a dog barking from 1:00am until around 3:00am. The breakfast was very good with many options and all the team members were nice and helpful.
4 nachten verbleven in september 2023
Reactie van Lilly op 30 okt 2023
Hi BrianThank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

6/10 – Redelijk

JEAN

Positief: Netheid, personeel en service
2 nachten verbleven in september 2023
Reactie van Lilly op 3 okt 2023
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 – Uitstekend

Margaret

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in september 2023
Reactie van Lilly op 28 sep 2023
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

8/10 – Goed

Christine

Reisde met partner
Positief: Netheid, voorzieningen
The room was clean and well stocked. The size was good and bed comfy. Staff was just okay and breakfast was mediocre at best
2 nachten verbleven in september 2023
Reactie van Lilly op 28 sep 2023
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 – Uitstekend

Larry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel
1 nacht verbleven in september 2023
Reactie van Lilly op 28 sep 2023
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 – Uitstekend

Cam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was wonderful. They were attentive, friendly, knowledgeable and efficient. I loved our room and the full size refrigerator.
1 nacht verbleven in september 2023
Reactie van Lilly op 25 sep 2023
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

4/10 – Matig

Jamy

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is a 2 star hotel, at best, the hallway carpet smells extremely bad! The hotel allows smoking (at least the room and bed smelled like smoke) and pets so the hallway smells like dogs. Not worth the savings!
1 nacht verbleven in september 2023
Reactie van Lilly op 21 sep 2023
Guest satisfaction is our highest priority and we regret that we left you with a poor impression. We'll share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience.

8/10 – Goed

Sandra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The suite was very spacious and some areas had recently been updated. Some items, such as the fridge, were still old. The room had a slight musty smell as guests probably didn't open the windows. Restaurants were nearby too. The complimentary breakfast was a lovely bonus. Overall very happy.
2 nachten verbleven in september 2023
Reactie van Lilly op 21 sep 2023
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 – Uitstekend

Diane

1 nacht verbleven in september 2023
Reactie van Lilly op 28 sep 2023
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 – Redelijk

Ari

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Bed was old and soft, the room had an odor and the facility is dated The staff were great
2 nachten verbleven in augustus 2023
Reactie van Lilly op 6 sep 2023
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full ten stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 – Uitstekend

Laura R

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were exceptionally kind and helpful.
2 nachten verbleven in augustus 2023
Reactie van Lilly op 29 aug 2023
We're delighted to hear that you had an amazing experience with us. We appreciate your compliments regarding our hard-working team. We look forward to hosting you again soon for another fantastic experience.Thank you again for sharing your review. Have a lovely day.

2/10 – Ontzettend slecht

Christine

We can’t rate any other categories because we didn’t actually get to stay at Smart Suites. We got a phone call about 2/3 through our drive from Maine from someone saying “something was wrong with our room” and we couldn’t stay there. The truth was they were most likely overbooked and we were the last to arrive. They put us is a room at the Holiday Inn Express which was not a suite like we had booked. There were bugs on the bathroom floor, no pull out sleeper sofa, no kitchen and overall a dumpy appearance. I am asking Smart Suites to refund our night stay that we did not get.
1 nacht verbleven in augustus 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Never again
From hallways to room, unpleasant smells abundant. Our 1st room with a pull out couch reeked of stale cigarettes. The walls, rug, and furniture were stained and filthy. Bedding was at least new and clean looking. We were accommodated with another room, that smelled better than the 1st, but had the smell of old fried grease. The furniture in here was in even worse condition. As the rest of rooms and local area were booked we took our losses and got some febreese fabric spray to make the space somewhat breathable. For 300+ a night this was a terrible experience and although the staff were kind the rooms we experienced were disgusting, outdated, and very dissapointing..
1 nacht verbleven in augustus 2023
Reactie van Lilly op 29 aug 2023
We're disappointed that your stay with us was less than ideal. We care about the comfort and happiness of our guests so we'll be sure to address your concerns with our engineering and management teams so we may rectify these issues and improve for the future.We hope for the opportunity to host you again soon for a more positive experience..

8/10 – Goed

Amy

Reisde met familie
Positief: Netheid, personeel en service
1 nacht verbleven in augustus 2023
Reactie van Lilly op 25 aug 2023
Thank you for taking the time to leave us your review! We look forward to earning a full ten stars from you in the future. Thank you for staying with us and we hope you will return soon.

4/10 – Matig

Julia

Zakenreiziger, Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid, voorzieningen
The kitchenette area was very dirty. The stove was partially disassembled. There were bugs, dirt and debris on the top of the refrigerator which was just a touch above my eye level at 5’5ft. The bedroom/bathroom area of the room was cleanish but not good. The beds were comfortable and clean. The common areas were clean and the staff were very nice and helpful. The breakfast and coffee was also good. We arrived late after a 14hr drive and did not have plans of spending much time in our room so I didn’t ask for assistance as we just wanted to go to sleep.
2 nachten verbleven in augustus 2023
Reactie van Lilly op 25 aug 2023
We are sorry for the inconveniences you had while staying with us, but we do appreciate your positive comments about our staff. We set a high standard for ourselves, and it's disappointing that we fell short. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Lilly op 25 aug 2023
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 – Redelijk

Vlad

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location but the property is quite dated
1 nacht verbleven in augustus 2023
Reactie van Lilly op 25 aug 2023
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon

8/10 – Goed

kathlene

Positief: Personeel en service
Property staff very friendly and helpful. Property is run down and could use new carpeting.
Reactie van Lilly op 25 aug 2023
Thank you for taking the time to share your experience with us! Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 – Uitstekend

Lise

Positief: Personeel en service
1 nacht verbleven in augustus 2023
Reactie van Lilly op 21 aug 2023
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

8/10 – Goed

J

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Pas de piscine dans le bâtiment, il faut aller au Hilton 2-3 bâtiments plus loin.
1 nacht verbleven in augustus 2023
Reactie van Lilly op 16 aug 2023
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon