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Beoordelingen van Casco Bay Hotel, Ascend Hotel Collection

3.5 out of 5
Casco Bay Hotel, Ascend Hotel Collection
80 John Roberts Rd., South Portland, ME

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 797 van 1434 beoordelingen" "
Gastenscore: 8 - Goed. 375 van 1434 beoordelingen" "
Gastenscore: 6 - Redelijk. 149 van 1434 beoordelingen" "
Gastenscore: 4 - Matig. 63 van 1434 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 50 van 1434 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Maxime

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
Belle chambre moderne et personelle courtois et symphatique... Mais,une des chambres les plus salle que j'ai vue depuis longtemps... Du poils et des cheveux partout dans la chambre et salle de bain comme si la balayeuse n'avait pas été passé depuis lomgtemps.. Des taches douteuse sur les meubles et mur de la chambre. Dommage car sur photo tout semblait parfait.
1 nacht verbleven in mei 2024

8/10 – Goed

Laurie

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms, friendly staff, nice breakfast
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Aaron

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The stay was good and affordable. The inside was updated and the room was clean. The outside of the building is okay but a dated appeal to it.
1 nacht verbleven in april 2024

8/10 – Goed

ioannis

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place, good value
1 nacht verbleven in april 2024

10/10 – Uitstekend

Don

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is clean, with comfortable beds and easy to get to.
1 nacht verbleven in april 2024

4/10 – Matig

Shannon

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
From my check in at the front desk to entering my room, I was dissatisfied. I asked for a room on the top floor and let the person at the desk know I was a light sleeper. So best they could do was the 3rd floor. The elevator opens and boom! my room is right in front of the elevator. I didn’t even get out. I’m not sure what light sleeper means to the staff but I guess she just didn’t listen or care. She then puts me on the 2nd floor away from the elevator. The bathroom was not even cleaned so that makes you wonder what other surfaces weren’t wiped down. I had to clean the bathroom myself, toilet and shower included along with the floor and all the previous guests hair. Upon showering you quickly find out the water is filling up because the floor wasn’t properly tilted for it to go down the drain. So I’m standing in an inch of bath water which is just gross. Needless to say I left a day early and no one was even at the desk to let them know. Poor service and lack of accountability for cleaning staff. I do not recommended.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Arthur, Great Neck

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The proper was clean and seemed renovated. The room was also adequate in size.
2 nachten verbleven in april 2024

8/10 – Goed

Shelly

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We loved the convenience of this property- very close to shopping and restaurants. The breakfast was good but could have some more seating. Beds were very comfortable. We understood hotel was understaffed but housekeeping could take more care in cleaning the rooms. We found that the rug didn't look like it was vacuumed, change was on the floor from previous guests and the linens looked rough.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Allen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The only two staff members we saw were wonderful. They were very accommodating and so pleasant.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Kanokwan

Zakenreiziger, Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close with everything. Clean and comfortable.
1 nacht verbleven in april 2024

6/10 – Redelijk

Nina

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hallway floors and elevator floors were dirty. Our room was dirty. Old food was stuck to the floor by our bed. The mattress cover was not replaced before our stay as someone had spilled coffee on it. The headboard had coffee spill on it.
2 nachten verbleven in april 2024

6/10 – Redelijk

Kelsey

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
I did not receive any information regarding the property upon check-in (i.e. where to find my room, what time breakfast was, when and the preferred method of checkout, etc.)
1 nacht verbleven in april 2024

10/10 – Uitstekend

Donna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked the beautiful updated design, calm relaxed and pleasant staff, cleanliness, and great coffee.
2 nachten verbleven in april 2024

6/10 – Redelijk

Kami

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The photos don’t support the exact property there were a lot of cosmetic things. The handle in the bathroom vanity was missing. I had to switch rooms because my door to my room I could push open and it didn’t fully latch. The front seat reception was kind. I did a late checkout but twice she forgot (I believe because she was super busy and on her own.)
1 nacht verbleven in april 2024

10/10 – Uitstekend

Chris, Utopia

Positief: Netheid
1 nacht verbleven in april 2024

10/10 – Uitstekend

Patrick

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I travel a lot and laugh at how some properties charge x amount for something that should be x minus y and then there are properties like this that should be be x y. Worth the money is all I’m saying.
1 nacht verbleven in april 2024

8/10 – Goed

Ruth Anne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great except it was raining and there is no covered enterance to load and unload the luggage.
5 nachten verbleven in april 2024

8/10 – Goed

Susan, Scarborough

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was great. Very clean and quiet. My only issue was the very spotty wifi, most of our time there we could not connect.
4 nachten verbleven in april 2024

4/10 – Matig

Deanna

Reisde met partner
Negatief: Netheid, personeel en service
At first glance the room seemed decent. Then we noticed lots of scuffs on the walls and dirty/unclean areas. The worst was the late night screaming and all night noises. It seemed they may be using it for subsidized housing.
1 nacht verbleven in april 2024

4/10 – Matig

Melissa

Reisde met een groep, Reisde met partner
Negatief: Personeel en service
Staff person at desk for check-in and when we had an issue with television not working was less than pleasant. Would not provide manager contact information and was not helpful when we attempted to ask area information. Saturday morning person was very polite! Rooms were comfortable but our heating unit was very inconsistent and loud. Did not dare to use. Bathroom was partially painted a new color but seemed clean. People were running around very loud in hallway until 3am.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Usope

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The facility was clean and great customer service!
1 nacht verbleven in april 2024

10/10 – Uitstekend

michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We arrived very late and there was no problem. Good breakfast.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Thomas, Bath

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
New, clean, competent staff
1 nacht verbleven in april 2024

6/10 – Redelijk

Elizabeth

Reisde met partner
The area was ideal for shopping.
2 nachten verbleven in april 2024

8/10 – Goed

Sylvia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bed and bedding comfortable and bathroom clean and new.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Tyler

1 nacht verbleven in april 2024

6/10 – Redelijk

Terri

This property was under renovation I believe, we never had any hot water for showers the entire stay even when we asked the front desk, he said “I will let management know about it. I was disappointed with the half renovated condition of our room. The room I had previous in August was amazing but this stay was not so good.
5 nachten verbleven in april 2024

8/10 – Goed

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

6/10 – Redelijk

Amanda, Winslow

Reisde met partner
Negatief: Personeel en service
Property felt dated and cheap.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Michelle

Reisde met een groep
Clean and modern. Nice hotel
1 nacht verbleven in april 2024

8/10 – Goed

JoAnna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

4/10 – Matig

Fredrick

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was cheap. Both in price and quality. No TV almost the entire time i was there. They kept apologizing and saying theyd fix it but they never did. They said theyd get me a different room but then never followed up. When i asked later they said there were no rooms left and they couldnt throw my TV out the window. Not sure what that would have solved anyway. Service was poor overall. No daily room cleaning either. I wont go back.
3 nachten verbleven in april 2024

6/10 – Redelijk

Caitlyn

Reisde met partner
Negatief: Netheid, personeel en service
Lots of pubic hair in the shower/sink. Front desk clerk openly talked about other customers on the phone while checking in/out. Had no desire to answer questions or help. Breakfast was great and hotel room itself was clean other thqn bathroom. Not a bad stay for the price!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Misty

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Friendly staff and clean
1 nacht verbleven in april 2024

10/10 – Uitstekend

richard

1 nacht verbleven in april 2024

8/10 – Goed

CINDY J

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast was running out and the staff had to be asked to refill after guests waited quite awhile. The juice, waffle mix, eggs, saugage. Most of it was not filled in a timely manner.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Patrick

5 nachten verbleven in maart 2024

10/10 – Uitstekend

Dianne

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Great place and great area
1 nacht verbleven in april 2024
Reactie van Casco op 3 apr 2024
Diane,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

10/10 – Uitstekend

Alan Bean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was my fourth stay at this property. They are consistently polite and welcoming. The breakfast is simple but solid.
2 nachten verbleven in maart 2024
Reactie van Casco Team op 3 apr 2024
Alan Bean,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

6/10 – Redelijk

Miguel

Reisde met partner
Key card needed renewed when we left the room in the morning. 2 nights stay.
2 nachten verbleven in maart 2024
Reactie van Casco op 3 apr 2024
Miguel,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

10/10 – Uitstekend

Dorothy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good value
2 nachten verbleven in maart 2024
Reactie van CB op 3 apr 2024
Dorothy,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

4/10 – Matig

Alexandra

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Casco Team op 3 apr 2024
Alexandra,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
thanks for a great stay.
1 nacht verbleven in maart 2024
Reactie van CB op 3 apr 2024
Richard,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

2/10 – Ontzettend slecht

Ms.

Zakenreiziger, Reisde met huisdieren
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
The owner of the hotel picks and chooses the pet policy. The rooms aren't clean. Double check your sheets
28 nachten verbleven in maart 2024
Reactie van CBH op 3 apr 2024
Ms.,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

10/10 – Uitstekend

Robert, SALEM

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place. My second time here. I will return
1 nacht verbleven in maart 2024
Reactie van CBH op 3 apr 2024
Robert,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

4/10 – Matig

Emily

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bathroom was dirty in multiple spaces. Shower, in the sink, down the front of the sink there was toothpaste, the light switch had an odd substance on it. I’ve stayed here before and this time was certainly not as pleasant in cleanliness as the last.
1 nacht verbleven in maart 2024
Reactie van CBH op 3 apr 2024
Emily,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

10/10 – Uitstekend

Michelle

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I read the other reviews before booking, and couldn't believe people were giving poor reviews because of an area power outage. The room was clean. The staff was friendly and accommodating. Breakfast was ok. K Cup coffee machines in the room. Close enough to the mall that you could walk.
1 nacht verbleven in maart 2024
Reactie van CBH op 3 apr 2024
Michelle,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

8/10 – Goed

Wally

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are updated and clean, great location, would stay here again
1 nacht verbleven in maart 2024
Reactie van CBH op 3 apr 2024
Wally,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

4/10 – Matig

B

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unfortunately they use. Cleaning agent or an air freshener that not only took over the whole property, but even more intense in my room. Had to try covering it up propping open the door to the hallway and i could taste it all night. I woke up with a ridiculous headache and will not return. I never complain either, thats how bad it was for me to write something. Gross
1 nacht verbleven in maart 2024
Reactie van CBH op 3 apr 2024
B,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.