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Beoordelingen van Mercure Southampton Centre Dolphin Hotel

3 out of 5
Mercure Southampton Centre Dolphin Hotel
34-35 High Street, Southampton, England

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 206 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 355 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 239 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 114 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 86 van 1000 beoordelingen" "

7,4/10

Netheid

8,0/10

Personeel en service

6,4/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2019
Reactie van Dan Wilson op 24 apr 2019
Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your overall stay with us. We look forward to welcoming you back again soon. Kind Regards, Dan Wilson, General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A different Mercure Hotel
I really enjoyed staying at the Mercure Southampton Centre Dolphin Hotel. A lot of the Mercure hotels are concrete blocks with rooms. This hotel was a old characteristic building with wooden floors, and a nice ambiance. The hotel staff was very polite and helpful. For sure a place to come back!
1 nacht verbleven in oktober 2018
Reactie van Dan Wilson op 19 okt 2018
Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us! We look forward to welcoming you back very soon! Kind Regards, Dan Wilson, General Manager

2/10 – Ontzettend slecht

Jan-Ernst

Gedateerd hotel
De kamers waren ronduit gedateerd en onvoldoende schoon. Tweepersoons bedden is eigenlijk de grootte van een twijfelaar. Dus voor volwassen mensen veel te klein. Geen airco. WiFi werkte niet, temperatuur zeer warm en hotel is niet toegangkelijk voor mensen die slecht ter been zijn (veel trappen). Onbijt was Engels, dus veel witbrood, en de melk bleek zuur te zijn. Niet het gevoel dat je gastvrij werd onthaald.
2 nachten verbleven in augustus 2018
Reactie van Dan Wilson op 12 okt 2018
Thank you for taking the time in sharing your experiences and I am sorry that you were disappointed with your stay. We are currently embarking on a refurbishment of our bedrooms and bathrooms so I do hope that you give us another try again soon and hopefully you'll be able to experience one of these. Kind Regards, Dan Wilson, General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel nearby everything. Right in centre hotel.
3 nachten verbleven in september 2017

8/10 – Goed

Wil

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Centraal gelegen midden in de city
Dichtbij alle voorzieningen, winkels, bezienswaardigheden, alles op loopafstand. Bushalte tegenover het hotel voor als je verder wil.

6/10 – Redelijk

Eric, Spijkenisse

Negatief: Comfort kamer
Ik had kamer 314 die erg veel last heeft van herrie die volgens mij veroorzaakt wordt door de afzuiginstallatie van de keuken en die tot laat in de ochtend terug aan wordt gezet.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Leuk stadshotel met een geweldige ligging
Leuk hotel met ruime kamers. Ligging midden in het centrum op loopafstand van winkels en restaurants. Midden in het historische gedeelte.
Reactie van Neil op 6 jun 2015
Geachte Gast, ik dank u voor het bekijken van uw verblijf bij ons, blij u een goed verblijf als u noemt gehad, we hebben het geluk om een perfecte locatie om de stad te verkennen. We kijken ernaar uit u te mogen verwelkomen u terug naar het Mercure Southampton Centre Dolphin Hotel, in de toekomst, vriendelijke groet, Neil Brailsford, General Manager

2/10 – Ontzettend slecht

Johnny

1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Nathan

Negatief: Netheid, staat van de accommodatie en faciliteiten
Had booked 2 nights (28th, 29thOct) in a double room. Arrived on the evening of the 28th to be told they had no available double rooms, despite the fact i had paid almost a month in advance. Was informed they could put me up in a double room in the hotel next door for the first night, then return to my original hotel for the second night. When I declined this as i did not want to have to move between hotels, i was offered a twin room which I begrudgingly accepted. Upon entering the room i discovered two single beds, one of which i was reluctant to consider using as the wall mounted headboard was only secured at the top and i did mot want to risk it falling on me during the night. The bathroom ceiling was covered in black mould spots. The window frame rattled whenever there was a light breeze which made getting sleep difficult. The breakfast was reasonable and the staff were polite enough. Sadly those two things in no way make up for what was a massively disappointing experience. Based on my experience i would certainly NOT recommend this particular hotel.
2 nachten verbleven in oktober 2022
Reactie van GM at The Dolphin op 1 nov 2022
Dear Nathan,Please accept my apologies for the inconvenience caused. Kind regards,

6/10 – Redelijk

Michael

1 nacht verbleven in oktober 2022
Reactie van GM at The Dolphin op 1 nov 2022
Thank you for your feedback.

10/10 – Uitstekend

Melissa

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

gwen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022
Reactie van GM at The Dolphin op 1 nov 2022
Thank you for your feedback.

8/10 – Goed

Andrew

1 nacht verbleven in oktober 2022
Reactie van GM at The Dolphin op 1 nov 2022
Thank you for your feedback.

6/10 – Redelijk

Leah

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel staff told us when we arrived that they had a plumbing issue and could not offer us a room. They arranged a cab to pick us up and take us to another hotel which cost about 30 pounds more per night. The Mercure paid for the cab ride and the extra cost of the hotel. They also offered us beverages in the cozy bar while we waited for the cab. We were impressed by the excellent service.
1 nacht verbleven in oktober 2022
Reactie van GM at The Dolphin op 1 nov 2022
Thank you for your feedback.

8/10 – Goed

Forbes

1 nacht verbleven in oktober 2022
Reactie van GM at The Dolphin op 1 nov 2022
Thank you for your feedback.

4/10 – Matig

Dolly

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Viellot
2 halte et cette fois déception totale Vétuste et mal entretenu
1 nacht verbleven in oktober 2022
Reactie van GM at The Dolphin op 1 nov 2022
Thank you for your feedback.

10/10 – Uitstekend

Denise

1 nacht verbleven in oktober 2022
Reactie van GM at The Dolphin op 1 nov 2022
Thank you for your feedback.

6/10 – Redelijk

Susan

1 nacht verbleven in oktober 2022
Reactie van GM at The Dolphin op 1 nov 2022
Thank you for your feedback.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Had a lovely weekend stay
Staff were excellent and friendly yet remained professional at all times
1 nacht verbleven in oktober 2022
Reactie van GM at The Dolphin op 1 nov 2022
Thank you for your feedback.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room was cleaned every day, along with the bedding and towels when required extras, the bed was nicely made by the staff. Bar staff were excellent, nice selection of gins
2 nachten verbleven in oktober 2022

8/10 – Goed

Jacqueline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2022
Reactie van GM at The Dolphin op 18 okt 2022
Dear Jacqueline,thank you for your feedback. Kind regards,

2/10 – Ontzettend slecht

Gabrielle

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022
Reactie van GM at The Dolphin op 18 okt 2022
Dear Gabrielle,thank you for your feedback. Kind regards,

8/10 – Goed

Shan

2 nachten verbleven in oktober 2022
Reactie van GM at The Dolphin op 18 okt 2022
Dear Shan,thank you for your feedback. Kind regards,

2/10 – Ontzettend slecht

Andrew

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I forgot a pair of jeans which fell off the hanger in wardrobe rang back 3 times but no they have been pinched disgusting from a big hotel like that
1 nacht verbleven in oktober 2022
Reactie van GM at The Dolphin op 11 okt 2022
Dear Andrew,What jeans were they and what size? I will have a look in our lost and found department.

2/10 – Ontzettend slecht

Carmen

Reisde met een groep
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The reservation was all wrong. They were full when I booked so instead of honoring a refund, they just kept our money anyway. I hope they didn’t double sell our room since that is NOT when we wanted booked. What a rip-off! I will never forget this nor will I forgive Expedia for allowing this to happen.
1 nacht verbleven in oktober 2022
Reactie van GM at The Dolphin op 18 okt 2022
Dear Carmen,please accept my apology for what has happened. Kind regards,

10/10 – Uitstekend

Kerry

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very kind staff. Room clean and comfortable, area not so nice.
1 nacht verbleven in oktober 2022
Reactie van GM at The Dolphin op 11 okt 2022
Dear Kerry,Thank you for the great feedback. Kind regards,

8/10 – Goed

Louise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable with good staff
Staff at reception were very helpful. It's an older, historic place , a little tired, but overall fine.
2 nachten verbleven in oktober 2022
Reactie van GM at The Dolphin op 11 okt 2022
Dear Louise,thank you for your feedback. I have passed it on the teams.Kind regards,

6/10 – Redelijk

Steven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
You might end up in Student Halls
This is a great location for anything you are doing in Southampton. We have stayed twicw within the last two weeks. First time all fine, second time in Room 23 with Students having a lste night early morning party in 21.i understand using spare rooms for student accommodation is revenue for the Hotel but at least try to keep regulsr guests who want ti sleep away from them. Breakfast is good but hard fried eggs are not appealing
1 nacht verbleven in oktober 2022
Reactie van GM at The Dolphin op 11 okt 2022
Dear Steven,Thank you for your feedback. Please accept my apologies for the noise. It has been actioned to prevent it from happening again. Kind regards,

6/10 – Redelijk

Alan

1 nacht verbleven in oktober 2022

6/10 – Redelijk

Victoria

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Staff are super friendly and cannot do enough for you. I have stayed at this hotel many times as I like the staff, the location and car parking. The hotel room was very noisy, I was on the ground floor and could hear people outside on their phones, the windows didnt shut properly and there was no room service (there has been in the past)
2 nachten verbleven in oktober 2022
Reactie van GM at The Dolphin op 11 okt 2022
Dear Victoria,Thank you for your feedback. I have informed our maintenance team to have a look at the window in that room. Kind regards,

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Central Hotel
Very nice hotel in the centre of Southampton. Convenient for the cruise terminals and places to look round and eat. Finding entrance to car park a challenge. Suggest you phone the hotel in advance to get the precise sat nav location.
1 nacht verbleven in oktober 2022
Reactie van GM at The Dolphin op 11 okt 2022
Dear David,Thank you for your feedback. We are looking at ways to communicate the parking entrance. Kind regards,

6/10 – Redelijk

Natasha

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid
Central location ,lobby & bar area clean & tidy but room although generally clean smelt damp & the decor in the bathroom could be improved peeling plaster on ceiling & could do with painting.
1 nacht verbleven in oktober 2022
Reactie van Reception Team op 2 okt 2022
Dear Natasha, Thank you for your feedback. The hotel is currently under going some renovations. Sorry for the inconvenience this may have caused you.

2/10 – Ontzettend slecht

Samantha

1 nacht verbleven in oktober 2022
Reactie van GM at The Dolphin op 3 okt 2022
Dear Samantha, Thank you for your feedback and please accept my apologies for the inconvenience caused.Kind regards,

10/10 – Uitstekend

Kerry

1 nacht verbleven in september 2022
Reactie van GM at The Dolphin op 2 okt 2022
Thank you for the kind feedback.

6/10 – Redelijk

James

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not as good as it has been
I ha to cut my stay short but I was no impressed by the room.The bedside lights appeared not to work; the carpet was damaged near the door; the cold water ran warm at first; it was very noisy until quite late at night. I have been an infrequent visitor to the hotel since the mid-1970s and seen it in many incarnations. This was far from the best.
2 nachten verbleven in september 2022
Reactie van GM at The Dolphin op 2 okt 2022
Dear James, Thank you for your feedback. We are currently in the process of refurbishment and improving the hotel. Please accept my apologies for the inconvenience caused.

6/10 – Redelijk

Bojan

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in september 2022
Reactie van GM at The Dolphin op 2 okt 2022
Thank you for your feedback.

4/10 – Matig

Sylvie

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Endroit insalubre et très bruyant
1 nacht verbleven in september 2022
Reactie van GM at The Dolphin op 2 okt 2022
Merci pour votre avis. Veuillez accepter mes excuses pour la gêne occasionnée.

10/10 – Uitstekend

Curtis

1 nacht verbleven in september 2022
Reactie van GM at The Dolphin op 22 sep 2022
Dear Curtis,thank you for your great feedback.

2/10 – Ontzettend slecht

Carl

1 nacht verbleven in september 2022
Reactie van GM at The Dolphin op 22 sep 2022
Dear Carl,Please accept my apologies for the inconvenience we caused.

2/10 – Ontzettend slecht

Angie

1 nacht verbleven in september 2022
Reactie van GM at The Dolphin op 22 sep 2022
Dear Angie,Please accept my apologies for the inconvenience we caused.

8/10 – Goed

paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2022
Reactie van GM at The Dolphin op 22 sep 2022
Dear Paul,Thank you for your great feedback. Kind regard

8/10 – Goed

Sean

1 nacht verbleven in september 2022
Reactie van GM at The Dolphin op 22 sep 2022
Dea Sean,thank you for your great feedback. Kind regards,

2/10 – Ontzettend slecht

Nicola

2 nachten verbleven in augustus 2022
Reactie van GM at The Dolphin op 22 sep 2022
Dear Nicola,Please accept my apologies for the inconvenience we caused.

10/10 – Uitstekend

Paula

1 nacht verbleven in augustus 2022
Reactie van GM at The Dolphin op 25 aug 2022
Dear Paula,Thank you for the great feedback. Kind regards.

6/10 – Redelijk

Sharon

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Despite booking a Privileged room, the room was very much of standard quality. It was not very clean, the toilet system was broken you had to put your finger in the hole to flush the toilet very unhygienic. Only one English tea bag which we only saw on when we got up on the Sunday morning. The coffee sachets we of poor quality. The bath had a chip out of it and hand rail to help people using the shower, no anti slip. TV kept going off. So you can see we did not have a very good stay with the hotel. It’s not somewhere I would boom again. Plus side it’s close to the city centre. A very disappointing visit and certainly not worth the £203. I paid!
1 nacht verbleven in augustus 2022
Reactie van GM at The Dolphin op 25 aug 2022
Dear Sharon,Thank you for the feedback. Please accept my apologies for the inconvenience caused.Kind regards.

4/10 – Matig

david

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed again!
Dressing gown and hangers just thrown in wardrobe rail missing
Stains all over carpet
Cobwebs and dust on curtains from fan
Rust on bathroom mirror
1 nacht verbleven in augustus 2022

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Parking difficult to find without a map.
1 nacht verbleven in augustus 2022
Reactie van Michael op 20 aug 2022
Thank you for you review! We do have a map on the front of the hotel with directions to the parking area.

8/10 – Goed

Lorenzo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Posizione centrale, buona struttura
1 nacht verbleven in augustus 2022
Reactie van Michael op 15 aug 2022
Thank you for your review!

2/10 – Ontzettend slecht

Katie

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I'm not really sure where to start, the hotel is nothing more than a budget hotel at very best and we paid £177.00 per night, on arrival into the Reception we were quite pleased, we then went to room 127, oh my god is all I can say, I was actually in shock I had to sit on the bed, so claustrophobic and the smallest room I have ever seen. It was my birthday weekend and was instantly upset about the size and condition, we did book a standard double but this was taking the mick, there were holes in the wall as seen attached file. My fiance not liking me being upset went to reception where he said we want to be moved or have a full refund and we would go elsewhere, we were moved to room 16 which we were told was the biggest standard double available. It was alot bigger but so so tired chipped paint everywhere, and still not worthy of the price tag, it was boiling hot so we quickly unpacked and went straight out, on returning in the evening, we opened the windows to let some air in, it was unbearably hot, the pathetic excuse for a fan was not worth turning on and when we did it made clonking noises and at one point came off the spindle. We had to sleep with the door open and keep the fire exit open to let air in but this also meant that hundreds of flies we seemed to be by the laundry room so that came with noise from 7am. Got up first morning to find no toiletries in the bathroom, so my fiance
3 nachten verbleven in juli 2022
Reactie van GM at The Dolphin op 4 aug 2022
Dear Katie, Please accept my apologies for the inconvenience caused. I have passed your comments to our housekeeping team. Due to heat, it is difficult to manage the temperature in hotel and we are replacing and adding more fans. Once again, please accept my sincerest apologies for what you experienced.

6/10 – Redelijk

Linda

Positief: Netheid, personeel en service
The hotel is convenient for the city centre and the staff are friendly and helpful.
3 nachten verbleven in juli 2022
Reactie van GM at The Dolphin op 2 aug 2022
Dear Linda, Thank you for your feedback. Kind regards.