Dear Guest, Thank you for your stay. I am extremely sorry to see you not satisfied with you visit and I want to present you my apologies. I do hope this will not deter you coming back once again in the future. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

Thank you for your feedback. We're pleased to hear that you found our location convenient, being very close to the railway station. We hope to welcome you back soon!

Thank you for your feedback. We're sorry to hear that you had limited contact with our staff. We strive to provide attentive service to all our guests and will work on improving this aspect. We hope to have the opportunity to welcome you back and provide a better experience.

Thank you for your feedback. We apologize for the difficulty you experienced with the bathtub. We're delighted to hear that our staff, especially the gentleman who ran the restaurant, made a positive impression. Your comments are valuable to us, and we will use them to improve our facilities. We look forward to welcoming you back soon!

Dear Shonagh,Thank you for your feedback and apologies for the inconvenience caused during your stay.Regards

Dear Ronald,Thank you for your review. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards,Maëva LatchoumaninFront desk Team MemberNovotel Southampton

We're thrilled to hear you had such a wonderful and relaxing experience at Novotel Southampton! Your satisfaction is our priority, and we can't wait to have the pleasure of hosting you again on your next work trip. Thank you for choosing us!

Dear Near,Thank you for your feedback. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards,Maëva LatchoumaninFront desk Team member Novotel Southampton

Dear Michael,Thank you for your review. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards,Maëva LatchoumaninFront desk Team MemberNovotel Southampton

Dear Pauline Lyon-shaw,Thank you for sharing your experience with us! We're delighted to hear that you had a pleasant two-night stay at our hotel. Your feedback is invaluable to us.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for choosing to stay with us, and we look forward to serving you again in the future!Kind Regards,Maëva LatchoumaninFront desk Team memberNovotel Southampton

Dear Guest,Thank you for your review. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards,Maëva LatchoumaninFront desk Team memberNovotel Southampton

Dear GuestThank you for your feedback . We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards,Maëva LatchoumaninFront desk Team MemberNovotel Southampton

Thank you so much for your feedback, we sincerely apologize for the inconvenience you experienced due to noise disturbances during your recent stay. Ensuring our guests have a comfortable and peaceful experience is of utmost importance to us.We will address this matter with our team to investigate and take necessary steps to improve our soundproofing measures, as well as to minimize disruptions caused by any external factors.We appreciate your understanding and patience in this matter. Should your travels bring you back to our area, we would be grateful for the opportunity to provide you with a much-improved experience.Warm regards,Novotel reception team

Dear Stephen Rumbold,Thank you for your Feedback. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards,Maëva LatchoumaninFront desk Team MemberNovotel Southampton

Thank you for your kind words! We're delighted to hear that you found our staff helpful and enjoyed the comfort of our beds and showers. We strive to provide excellent value for our guests. We look forward to welcoming you back in the future!

Thank you for sharing your positive experience! We're glad you enjoyed our convenient location near the cruise terminal and shopping mall. We apologize for any discomfort caused by the room temperature but are pleased to hear that being able to open the windows helped. We appreciate your feedback and hope to welcome you back again soon!

Dear Robert Stojanov,Thank you for your review. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards,Maëva LatchoumaninFront desk Team MemberNovotel Southampton

Dear DavidThank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and found our staff fantastic. We hope to welcome you back again soon!

We apologize for the inconveniences you experienced during your stay. We take feedback seriously and will address the issues with noise and facility limitations to improve the guest experience. Regarding safety concerns, we prioritize the well-being of our guests and will take necessary measures to ensure a secure environment. We regret that your experience did not meet expectations and appreciate your feedback.

Dear KarlaThank you so much for your delightful feedback! We're thrilled to hear that your experience with us was nothing short of exceptional and that we met or exceeded your expectations. It's our aim to ensure every guest feels valued and comfortable throughout their stay, and we're pleased to know we succeeded in providing you with a good experience.We genuinely appreciate your kind words and look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.

Thank you for your feedback. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards,Novotel Southampton

Dear Julie,Thank you so much for your kind words! We're delighted to hear that you had an excellent check-in experience during your recent stay with us. Our team works hard to ensure that our guests feel welcomed and have a smooth arrival process, so it's truly rewarding to receive your positive feedback.We appreciate your choice to stay with us

Dear Christie,Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a good experience, and it was our pleasure to have you as our guest.We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that our proximity to the train station and convenient location to Southampton Airport were beneficial for your stay. We apologize for any inconvenience caused by the absence of air conditioning and the noise from the parking lot when the window was open. Your comments are valuable, and we will explore ways to enhance our guests' comfort in these aspects. We appreciate your understanding and hope to welcome you back on your future travels.Best regards,Genevieve AfonsoNovotel Southampton

Dear Aaliyah,Thank you so much for sharing the positive feedback It's always uplifting to hear about our guests' positive experiences, and it truly motivates us to continue providing excellent service.We look forward to welcoming you back in the future and providing another memorable experience.

Dear Guest,Thank you for choosing our hotel and providing your feedback. We appreciate your positive comments on our clean rooms and friendly staff. However, we sincerely apologize for the disappointment regarding the pool and sauna not being adequately heated during your evening visit. For future reference however, there is a sign displayed outside the sauna explaining that the button needs to pressed to take it out of power saving mode and to start getting heated. Your experience is important to us, and we regret any inconvenience caused. We have taken note of your feedback and will address this matter to ensure a more consistent and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back and provide a better experience in the future.Best regards,Genevieve Afonso Novotel Southampton

Dear Derek,Thank you so much for sharing the positive feedback It's always uplifting to hear about our guests' positive experiences, and it truly motivates us to continue providing excellent service.We look forward to welcoming you back in the future and providing another memorable experience.

Thank you for your review. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards,Maëva LatchoumaninFront desk Team memberNovotel Southampton

Thank you for the 5-star rating! We appreciate your positive feedback and hope to welcome you back to Novotel Southampton again soon.

Thank you for sharing your feedback with us. We apologise for any inconvenience you experienced with the high-sided shower and the lack of assistance offered. Your comments are valuable, and we will address these issues to ensure a more comfortable experience for all our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.

Dear David,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.We look forward to welcoming you back for another exceptional stay in the future.

Thank you for your fantastic review! We're thrilled to hear that our location perfectly suited your needs for visiting the Ocean Cruise terminal and that you found our staff to be friendly and helpful. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.

Thank you for your positive feedback! We're delighted to hear that you enjoyed your visit and would consider staying with us again. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.

Thank you for the 4-star rating! We appreciate your feedback and hope to exceed your expectations on your next visit to Novotel Southampton.

We appreciate your feedback and are glad to hear that you had a positive experience overall during your stay. Your insights are invaluable to us as we strive to enhance our guests' experiences.We look forward to welcoming you back and exceeding your expectations in the future.

Thank you for your feedback. We apologise for any shortcomings you experienced during your stay. Your insights are invaluable as we strive to enhance our guests' experiences. We hope to have the opportunity to better serve you in the future.

Thank you for choosing to spend your weekend getaway with us in Southampton. We're glad to hear that you were able to unwind and enjoy your time away from the stresses of work.It's fantastic to know that you made the most of your visit by exploring the shopping and dining options in the area. Southampton offers a vibrant array of experiences, and we're delighted that you found it enjoyable.We appreciate your feedback and hope to have the pleasure of welcoming you back for another relaxing stay in the future.

Thank you so much for your great review and a perfect score! We are absolutely delighted to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we are thrilled that we could exceed your expectations.We sincerely appreciate your kind words and are grateful for your support. It would be our pleasure to welcome you back for another exceptional stay in the future.Warm Regards,

Thank you for taking the time to provide feedback about your recent stay. We sincerely apologize for the inconvenience you experienced regarding the bed arrangements. It is disheartening to hear that there was confusion and a language barrier when addressing the issue with our staff.We understand the importance of a comfortable and accurate room setup, and we apologize for any frustration caused. Your feedback is valuable, and we will use it to improve our communication and service processes to ensure a smoother experience for our guests in the future.We appreciate your understanding and hope that, despite this issue, you were able to enjoy the rest of your stay. If there is anything else we can do to make it up to you, please don't hesitate to contact us directly.Thank you for choosing Novotel Southampton.Best regards,Genevieve AfonsoNovotel Southampton

Dear Nevena,Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay.We hope to welcome you again soon.Kind RegardsIwona KowalczykNovotel Southampton

Dear RicardoThank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay.We hope to welcome you again soon.Kind RegardsIwona KowalczykNovotel Southampton

Thank you for your feedback. We're pleased to hear that you had a positive experience overall during your stay with us. Your comments are valuable, and we will use them to continue improving our services.We hope to have the opportunity to welcome you back for an even better stay in the future.

We sincerely apologize for the challenges you faced during your stay, particularly regarding the communication issues and the time it took to resolve a simple matter. Your experience is not reflective of the level of service we aim to provide, and we deeply regret any offense caused by the way you were spoken to.We take your feedback seriously and will thoroughly investigate the breakdown in communication among our staff. Our goal is to improve our processes to ensure a smoother and more efficient resolution of issues for our guests.We understand the importance of respectful and effective communication, and we are genuinely sorry for any inconvenience this may have caused. If there are specific details you'd like us to address or if there's anything we can do to make amends, please do not hesitate to reach out to us directly.We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Genevieve AfonsoNovotel Southampton

Dear AlastairThank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay.We hope to welcome you again soon.Kind RegardsIwona KowalczykNovotel Southampton

Dear Valdirene,Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I do hope we can gain your trust back and we will see you once again in the future. Sincerely, Iwona KowalczykNovotel Southampton

Dear Dan,Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay.We hope to welcome you again soon.Kind RegardsIwona KowalczykNovotel Southampton