Whatever you reserved, forget about it! It probably went to the guest that made no reservation, paid a little more and arrived right before you. Whatever basics you'd expect for $185 nt. before taxes, forget about those too! We got a room with no shower door (one entire side of the 4 sides). The Springhill counter rep was not shy or at all bothered in telling us this would be our room. In fact, he robotically and without pause would not look up from his keyboard as he rushed to make the final steps to assign this room to us. I asked for another room with a basic functioning shower, but he said he only had 2 other rooms (with intact showers and exactly to our reserv. specifications), BUT his supervisor told him not to substitute an intact/operable room for the broken one because they needed to have some rooms in reserve.
I simply can't imagine operating like this... telling a customer that "we're deviating from your reservation/agreement with us and we're not giving you a room that if you want to take a shower, you'll have to line the floor with towels and then mop up our dirty floor with the towels after you finish your shower."
... This is what a booming economy PLUS a powerful hotel corporation PLUS No in-place consumer protection regulations results in. They'll take your money up front under 'bait & hook' agreed terms, but upon arrival they dishonor their responsibility to honor the terms.
They couldn't even honor the king bed; I got 2 dbl beds!