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Beoordelingen van Holiday Inn Express Hotel & Suites Springfield

2.5 out of 5
Holiday Inn Express Hotel & Suites Springfield
1117 E Saint Louis St, Springfield, MO

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 297 van 518 beoordelingen" "
Gastenscore: 8 - Goed. 165 van 518 beoordelingen" "
Gastenscore: 6 - Redelijk. 38 van 518 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 518 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 518 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

10/10 – Uitstekend

Kyle

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic service
1 nacht verbleven in juli 2020

10/10 – Uitstekend

Matthew

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020
Reactie van ddoty op 18 mrt 2020
Thanks for staying with us Matthew! We hope to serve you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2020
Reactie van ddoty op 18 mrt 2020
Thank you for staying with us!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
College visit stay
Perfect for us as it was close to MSU. Clean and very nice.
1 nacht verbleven in februari 2020
Reactie van ddoty op 23 feb 2020
Thank you for staying with us! We hope to serve you again soon.

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable bed! Thin walls.
1 nacht verbleven in februari 2020
Reactie van ddoty op 20 feb 2020
Thanks for staying with us Susan! We hope to serve you again soon.

8/10 – Goed

Tammy

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Arrived early. Asked if we could get into the room earlier. Front desk clerk never looked at the computer, just said no, can't do it because of the weather and to come back later. She could have been more professional and at least suggested the lounge area within the hotel until our room was ready.
1 nacht verbleven in februari 2020
Reactie van ddoty op 7 feb 2020
Hi Tammy, We are sorry to hear about the unpleasant interaction you had with our front desk staff. We have addressed this matter with the staff member in question and we will work hard to avoid such interactions in the future. Thank you for staying with us!

6/10 – Redelijk

Nancy

Reisde met familie
Positief: Comfort kamer
Negatief: Personeel en service
1 nacht verbleven in januari 2020
Reactie van ddoty op 2 feb 2020
Thank you for staying with us!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Location is great. It could do with some updating.
1 nacht verbleven in januari 2020
Reactie van ddoty op 30 jan 2020
Thank you for staying with us!

10/10 – Uitstekend

Ron

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020
Reactie van ddoty op 26 jan 2020
Thanks for staying with us, Ron! We hope to serve you again soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2020
Reactie van ddoty op 26 jan 2020
Thanks for staying with us!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
2 nachten verbleven in december 2019
Reactie van ddoty op 4 jan 2020
Thank you for staying with us!

8/10 – Goed

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great location, clean and competative price!
1 nacht verbleven in december 2019
Reactie van ddoty op 19 dec 2019
Thanks for staying with us Paul! We hope to see you again soon.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
graduation stay
The price of the rooms were increased from the price of booking. The curtain hem was torn. The noise level was high. Needs an indoor pool.
1 nacht verbleven in december 2019
Reactie van ddoty op 15 dec 2019
Thank you for your feedback, as it helps us improve. We are sorry to hear that your stay with us was not the most enjoyable, which is what we aim for with every guest. If you feel that you were overcharged for your stay, feel free to reach out to us and we will be happy to look into that for you. Thank you for staying with us!

8/10 – Goed

Donald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2019
Reactie van ddoty op 17 nov 2019
Thanks for staying with us Donald! We hope to see you again soon.

10/10 – Uitstekend

Shelley

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved the hotel. Great place to stay
1 nacht verbleven in november 2019
Reactie van ddoty op 16 nov 2019
We're happy to hear that you were happy with your stay! :) We hope to see you again soon.

10/10 – Uitstekend

Jan, Warrensburg

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is just a few blocks from the University and from downtown. Very convenient.
1 nacht verbleven in november 2019
Reactie van ddoty op 13 nov 2019
Thanks for staying with us Jan - We hope to see you again soon!

4/10 – Matig

Cindy

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid, personeel en service
Bad smell
The hotel had a bad smell in the hallway and our room. Breakfast service was not good. They were out of a lot of things, with a lot of time left for serving breakfast. I had to ask for things that should have been out (forks, cream cheese). I do not plan to stay here again.
2 nachten verbleven in november 2019
Reactie van ddoty op 6 nov 2019
We're sorry to hear about your unpleasant experience at our hotel. Thank you for taking the time to share your feedback, as it will help us improve the experience for future guests. Your comments will be passed on to our staff in the housekeeping and kitchen departments. Thank you for staying with us.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Frequent traveler
Good location nice and quiet, good breakfast above average
1 nacht verbleven in oktober 2019
Reactie van ddoty op 31 okt 2019
Thanks for staying with us. We hope to see you again soon!

8/10 – Goed

AWard, St. Louis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great, just could use some updating. There was a bit of mold on the bathroom ceiling and walls. Otherwise it was very clean.
1 nacht verbleven in oktober 2019
Reactie van ddoty op 30 okt 2019
We apologize for the unfortunate discovery in your bathroom. Our executive housekeeper has been notified of this. We're happy to hear that the remainder of your stay went well. Thanks for staying with us!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The entire stay was very easy and although the name has changed the experience was still very nice. The bed was very comfortable. We will continue to stay at the Q Hotel in the future.
1 nacht verbleven in oktober 2019
Reactie van ddoty op 30 okt 2019
Thanks for your kind words! We look forward to serving you again soon!

10/10 – Uitstekend

Tiffany

2 nachten verbleven in oktober 2019

6/10 – Redelijk

Kathleen

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Disapointing
I had to stand at the front desk for a couple of minutes before anyone came out to let me check in. My room had clearly been a smoking room before the hotel was remodeled (or maybe even more recently) and it smelled stale and gross. The bathroom was marginally clean. The breakfast was disappointing in that the hot food was stored in plastic containers under hot lights. All the dishes were styrofoam and plastic. It was just not up to the price I paid for the room.
1 nacht verbleven in oktober 2019
Reactie van ddoty op 23 okt 2019
We're sorry to hear about your unpleasant experience at our hotel. We do our best to make sure every guest has an enjoyable stay. Your comments will be passed on to the appropriate staff members. Thanks for staying with us!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was very quiet! The location was convenient to restaurants, shopping and activities. Breakfast selection was limited! But coffee was great!!
2 nachten verbleven in oktober 2019
Reactie van ddoty op 23 okt 2019
Thanks for staying with us!

10/10 – Uitstekend

Ron

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2019
Reactie van ddoty op 23 okt 2019
Thanks for staying with us. We hope to see you again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was spacious, clean and very comfortable. The hotel staff was very helpful, friendly and courteous.
1 nacht verbleven in oktober 2019
Reactie van ddoty op 19 okt 2019
We're glad to hear that your stay went well. Thanks for staying with us and we hope to see you again soon!

10/10 – Uitstekend

Steve

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Steve -Q
Fantastic...will stay here again for sure
1 nacht verbleven in oktober 2019
Reactie van ddoty op 19 okt 2019
This is great news - We look forward to serving you again!

8/10 – Goed

Jennifer

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2019
Reactie van ddoty op 17 okt 2019
Thanks for staying with us. We hope to see you again soon!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service
It was close to where I needed to be and the price was good. But the hairdryer kept shutting off, the shower curtain was too short so the bathroom flooded a bit and the breakfast was not good
1 nacht verbleven in oktober 2019
Reactie van ddoty op 16 okt 2019
We're sorry to hear about the issues you encountered during your stay. Your comments will be forwarded to our Housekeeping and Kitchen departments so that they may improve. Thanks for staying with us!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2019
Reactie van ddoty op 13 okt 2019
Thanks for staying with us!

6/10 – Redelijk

Mary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was great with the exception of the shampoo and conditioner was so small and the bottles were so hard you could squeeze them hard enough to get anything out. Also the water pressure in the shower was terrible
1 nacht verbleven in oktober 2019
Reactie van ddoty op 12 okt 2019
We're sorry to hear that your stay with us was less than stellar. We understand that a refreshing shower is a great way to start the day. Your comments will be forwarded to our maintenance and housekeeping departments. Thank you for staying with us!

6/10 – Redelijk

David S

Reisde met familie
Positief: Netheid
Disappointed
I booked because I was told they had a nice outdoor pool - when I checked in I ask the front desk woman what time did the pool open - She said; “ 8 am” Turned out when I wanted to take my swim for health reasons I was told the pool was closed for the season last week.
1 nacht verbleven in oktober 2019
Reactie van ddoty op 5 dec 2019
Hi David, We are sorry to hear that you were not able to enjoy our pool during your stay. We will keep all of our staff better informed as to when our pool is open. We thank you for your feedback as it will help us improve the experience for future guests.

8/10 – Goed

Donna

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2019
Reactie van ddoty op 10 okt 2019
Thanks for staying with us Donna! We hope to see you again soon.

2/10 – Ontzettend slecht

Richard

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
1 nacht verbleven in oktober 2019
Reactie van ddoty op 9 okt 2019
Hi Richard, We're sorry to hear that we did not meet your expectations. We would like to learn more about the reason(s) behind this rating so that we can improve. We would be happy to hear any ideas or suggestions you may have. Thanks for staying with us and have a great day!

8/10 – Goed

Alf

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2019
Reactie van ddoty op 9 okt 2019
Thanks for staying with us. We hope to see you again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was clean. Staff was friendly. Couldn’t find the pool though.
1 nacht verbleven in oktober 2019
Reactie van ddoty op 6 okt 2019
Thank you for your review. We hope to see you again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff, comfortable bed, great breakfast, everything was great! We will definitely come back.
1 nacht verbleven in september 2019
Reactie van ddoty op 2 okt 2019
Thanks for your review! We hope to see you again soon!

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I stayed in this hotel before it was the Q and loved it. Decided to give this one a try for the weekend. It was great, but would have loved to of had a fridge and microwave.
2 nachten verbleven in september 2019
Reactie van ddoty op 2 okt 2019
Thanks for your review! Currently only our suites contain fridges and microwaves; however, guests may request a fridge be delivered to their room, as we often have several extras available free of charge. Thanks for staying with us!

10/10 – Uitstekend

Sandra

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2019
Reactie van ddoty op 29 sep 2019
Thanks for your high rating Sandra! We hope to see you again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
floors in halls/elevator could have used some vacuuming, but otherwise the staff was GREAT and it was spread out nice. Very nice large rooms
2 nachten verbleven in september 2019
Reactie van ddoty op 28 sep 2019
Thanks for your review! We hope to see you again soon!

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would stay again
Nice, new-looking hotel with comfortable room. The bed was comfy and the AC kept us cool. It didn’t have a fridge, but that wasn’t a big deal for us.
1 nacht verbleven in september 2019
Reactie van ddoty op 27 sep 2019
Thank you for your review Mark! We hope to see you again soon!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I would have liked to know the 25 dollar pet fee before booking.
1 nacht verbleven in september 2019
Reactie van ddoty op 28 sep 2019
We are sorry to hear that you were not made aware of our pet fee when you booked your room. We will review our listings on all of our partner sites to ensure that our pet fee is made known at the time guests book with us. Thank you for bringing this to our attention and thanks for staying with us!

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very large building and clean property both inside and outside.
3 nachten verbleven in augustus 2019
Reactie van ddoty op 31 aug 2019
Cleanliness is one of the best compliments we can receive! We're glad you enjoyed your stay and hope to see you again on your next visit to Springfield! :)

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location and room size are excellent, breakfast was fine.
1 nacht verbleven in augustus 2019
Reactie van ddoty op 23 aug 2019
Thank you for your feedback!

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2019
Reactie van ddoty op 23 aug 2019
Thanks for your feedback David! We hope to see you again soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2019
Reactie van ddoty op 23 aug 2019
Thank you for your feedback!

8/10 – Goed

Amie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Should have more varieties of meats for breakfast, need a fridge in room, the double beds need to be bigger, I’m pretty sure the one we had was a full size each.
1 nacht verbleven in augustus 2019
Reactie van ddoty op 23 aug 2019
Hi Amie - Thanks for your feedback! Our management has been discussing our offerings for our complimentary breakfast, and we hope to expand our offerings soon! The beds in our two-bed rooms are full sized. Thank you for staying with us!

8/10 – Goed

Kristen

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in juli 2019
Reactie van ddoty op 23 aug 2019
Thank you for your feedback!

8/10 – Goed

Lady, Saint Louis

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Didnt like that it was construction going. I didnt have a microwave or fridge in my room
2 nachten verbleven in juni 2019
Reactie van ddoty op 23 aug 2019
We are sorry to hear that the construction dampened your experience at our hotel. We strive to provide the best rooms for our guests, so your comments regarding the lack of amenities in your room will be forwarded to our upper management. Thank you for staying with us!

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
The lobby was under construction when we stayed and unfortunately, we weren't notified. So cleanliness got less than stellar grades because of the dust and construction stuff. The room was good. Location good if attending a Cardinal game. Too quiet of an area if not.
1 nacht verbleven in maart 2019
Reactie van ddoty op 23 aug 2019
Thank you for staying with us! We are sorry to hear that you were not expecting our lobby to be under construction. We agree that our reception area is one of the biggest factors in a guest's first impressions of our property. Our main lobby has since re-opened, so we hope that you will consider giving us another chance on your next trip to Springfield!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and the room was clean. The only issue we ran into is that the one of the outlets in the bathroom did not work. We noted this to the staff when checking our.
1 nacht verbleven in juni 2019
Reactie van ddoty op 23 aug 2019
I am sorry to hear that the electrical outlets in your bathroom did not function properly. Thank you for bringing the issue to us, as we strive to provide the best rooms for our guests. Thank you for staying with us!