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Beoordelingen van Holiday Inn Express Springfield Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express Springfield Downtown, an IHG Hotel
145 State Street, Springfield, MA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 618 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 275 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 53 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 30 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 1001 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Matthew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It not the hotel as much as it’s Springfield , Mass
1 nacht verbleven in april 2024

6/10 – Redelijk

Kenny, Catasauqua

1 nacht verbleven in februari 2024

6/10 – Redelijk

Neva

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
1 nacht verbleven in april 2024

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in fast and easy
1 nacht verbleven in april 2024

8/10 – Goed

Judith

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable and spacious room. The air is VERY dry in the hotel and so we woke up feeling quite unwell. Otherwise, the stay was exactly what we needed for business travel (just be sure you have a small vaporizer!).
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Rodica

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, quiet, friendly
1 nacht verbleven in april 2024

10/10 – Uitstekend

Mirna G

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing service
1 nacht verbleven in april 2024

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Stacy

Positief: Personeel en service
It was a good stay!
2 nachten verbleven in april 2024
Reactie van sj op 16 apr 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us, and we value your feedback. Hope you can join us again!

10/10 – Uitstekend

michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great breakfast options, lots the walk to, friendly staff.
1 nacht verbleven in april 2024
Reactie van sj op 16 apr 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us, and we value your feedback. Hope you can join us again!

6/10 – Redelijk

Jamie

Reisde met familie
Positief: Personeel en service
Shower water was cold. Breakfast nice. Very noisy at night around the hotel. Right downtown so convenient to everything
1 nacht verbleven in april 2024
Reactie van sj op 16 apr 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us, and we value your feedback. Hope you can join us again!

8/10 – Goed

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel. Great location
1 nacht verbleven in december 2023

6/10 – Redelijk

Justin

Zakenreiziger
Positief: Personeel en service
Overall it was fine. Service was great. The bed was uncomfortable and lots of stains in carpet and on ceiling. I would stay again if I had to but it won’t be my first choice. The staff was extremely helpful and deserve a raise.
2 nachten verbleven in april 2024

8/10 – Goed

Tamira

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was nice very clean and staff was definitely attentive and kind. The area which is downtown has limited parking close to the hotel so the offer a lot close by which my car was broken into overnight and my things were trashed which terrified my child upon seeing it the next day.
1 nacht verbleven in maart 2024
Reactie van sj op 11 apr 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown.Your business is very important to us and we appreciate you. Hope you can join us again, we would love to see you..

10/10 – Uitstekend

Alexander, Lithonia

2 nachten verbleven in april 2024

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff our very friendly and helpful.
1 nacht verbleven in april 2024
Reactie van sj op 5 apr 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown, your business is very important to us and we would love to see you again!

10/10 – Uitstekend

EDWARD

1 nacht verbleven in april 2024

8/10 – Goed

joanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van sj op 2 apr 2024
Thank you for taking the time to tell us about your recent stay at the Holiday Inn Express Springfield Downtown, please know that your feedback is extremely valuable to us, and we would love for you to join us again.

10/10 – Uitstekend

Travis

Positief: Netheid, staat van de accommodatie en faciliteiten
Place was great
1 nacht verbleven in maart 2024
Reactie van sj op 2 apr 2024
Thank you for taking the time to tell us about your recent stay at the Holiday Inn Express Springfield Downtown, please know that your feedback is extremely valuable to us, and we would love for you to join us again.

10/10 – Uitstekend

Michael, Surry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was in town for the NCAA Regional hockey tournament games in March, 2024. Easy location to find, convenient to the arena. Since this was a pleasure trip and did not need to explore the area, nor eat out for meals, I can't give that sort of review. For me, it was excellent. Just across the street to the arena, easy access to the highway (I-91) when I traveling. I'd definitely stay there, again.
1 nacht verbleven in maart 2024
Reactie van sj op 2 apr 2024
Thank you for taking the time to tell us about your recent stay at the Holiday Inn Express Springfield Downtown, please know that your feedback is extremely valuable to us, and we would love for you to join us again.

10/10 – Uitstekend

Jennyfer

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
very good, clean
1 nacht verbleven in maart 2024
Reactie van sj op 2 apr 2024
Thank you for taking the time to tell us about your recent stay at the Holiday Inn Express Springfield Downtown, please know that your feedback is extremely valuable to us, and we would love for you to join us again.

10/10 – Uitstekend

Honan

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great spot if youre going to the Casino in Springfield. Staff was very friendly. Pretty good Breakfast too.
1 nacht verbleven in maart 2024
Reactie van sj op 2 apr 2024
Thank you for taking the time to tell us about your recent stay at the Holiday Inn Express Springfield Downtown, please know that your feedback is extremely valuable to us, and we would love for you to join us again.

8/10 – Goed

Destiny

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Perfect hotel for a quick getaway. Close to everything in downtown and has an amenities to offer.
3 nachten verbleven in maart 2024
Reactie van sj op 2 apr 2024
Thank you for taking the time to tell us about your recent stay at the Holiday Inn Express Springfield Downtown, please know that your feedback is extremely valuable to us, and we would love for you to join us again.

10/10 – Uitstekend

Ana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El personal es muy amable y la habitación que nos tocó era espaciosa y con camas muy cómodas
2 nachten verbleven in maart 2024
Reactie van sj op 2 apr 2024
Thank you for taking the time to tell us about your recent stay at the Holiday Inn Express Springfield Downtown, please know that your feedback is extremely valuable to us, and we would love for you to join us again.

10/10 – Uitstekend

Chino

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean.. Really comfortable beds
4 nachten verbleven in maart 2024
Reactie van sj op 21 mrt 2024
Thank you for completing the survey and staying with us at the Holiday Inn Express Springfield Downtown. Your business is very much appreciated. Hope you can join us again.

10/10 – Uitstekend

Sherry

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved spacious room, free parking, free breakfast, close to everything…the downtown is a little noisy on weekends- but expected in the city. Really loved the location.
1 nacht verbleven in maart 2024
Reactie van sj op 20 mrt 2024
Thank You for Completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downton. Your business is important to us and we do value your feedback, Hope you can join us again.

10/10 – Uitstekend

Miladys

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van sj op 21 mrt 2024
Thank you for completing the survey and staying with us at the Holiday Inn Express Springfield Downtown, Your business is very much appreciated. Hope you can join us again.

8/10 – Goed

zavon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay. Just not the property. Weird parking, noisy, and rooms close together.
1 nacht verbleven in maart 2024
Reactie van sj op 15 mrt 2024
Thank You for choosing the Holiday Inn Express Springfield Downtown and for taking time to provide feedback about your experience. We strive to make each stay as pleasant and comfortable as possible. We take feedback very seriously and make the necessary changes so we can provide a better experience in the future.

10/10 – Uitstekend

Patricia

1 nacht verbleven in maart 2024
Reactie van sj op 22 mrt 2024
Thank you for completing the survey, we appreciate your business and hope you can join us again.

10/10 – Uitstekend

Rachel, deland

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a good location. Breakfast provided was simple but satisfying
3 nachten verbleven in februari 2024
Reactie van sj op 28 feb 2024
Thank you for taking time to tell us about your experience at the Holiday Inn Express Springfield Downtown. Please know that your feedback is extremely valuable to us. It would be wonderful to see you again.

10/10 – Uitstekend

Laura

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are always friendly and professional.
1 nacht verbleven in februari 2024
Reactie van sj op 24 feb 2024
Thank you for choosng the Holiday Inn Express in Springfield Downtown for your recent visit to the area! We appreciate you taking time to leave us with your feedback. it makes us happy to know that you found our team to be friendly and professional. We would love to have the opportunity to host you again in the future and provide you with the full experience you expect and deserve.

4/10 – Matig

Cheryl

Reisde met familie en kleine kinderen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
so staff is not to great, they do not replenish anything like towels near the pool, heat in our room was not working, Then we had a family emergency went to check out at 6pm the night before we had to leave and they said sorry we can't check you out till the actual day of your stay, What? I left the night before I expect to not have to wait. never came across something like that before.
2 nachten verbleven in februari 2024
Reactie van sj op 24 feb 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvement to ensure we offer a better experience for guest in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience..

8/10 – Goed

Anthony

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
It was fine. Employees friendly and helpful. Downtown a bit savory
1 nacht verbleven in februari 2024
Reactie van sj op 24 feb 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express in Springfield Downtown. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future. We hope you will come back and see us again.

10/10 – Uitstekend

Ruth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome friendly helpful staff
1 nacht verbleven in februari 2024
Reactie van sj op 28 feb 2024
Thank You for completing the survey. Your business is very important to us, and we value your feedback. Hope you will join us again.

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A
1 nacht verbleven in februari 2024
Reactie van sj op 6 mrt 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express I Springfield Downtown. Your business is very important to us and we value your feedback.

10/10 – Uitstekend

Tara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Large clean room, friendly staff & central location - definitely would stay here again
1 nacht verbleven in februari 2024
Reactie van sj op 28 feb 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express in Springfield Downtown. Your business is very important to us, and we value your feedback. Hope you will join us again!

10/10 – Uitstekend

Eileen, Stoughton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van sj op 6 mrt 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express I Springfield Downtown. Your business is very important to us and we value your feedback.

8/10 – Goed

Jules

Reisde met partner
Positief: Voorzieningen
Quiet and clean
3 nachten verbleven in februari 2024
Reactie van sj op 6 mrt 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express I Springfield Downtown. Your business is very important to us and we value your feedback.

10/10 – Uitstekend

Swapnil

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Easy access to MassMutual Center and good breakfast options
1 nacht verbleven in februari 2024
Reactie van sj op 6 mrt 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express I Springfield Downtown. Your business is very important to us and we value your feedback.

8/10 – Goed

RAMACHAND

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was good overall. 2 issues we noticed. 1. Shower was very slow 2. The pancake machine was broke. Kids were disappointed they couldn’t have pancakes for breakfast.
1 nacht verbleven in februari 2024
Reactie van sj op 6 feb 2024
Thank you for taking time to tell us about your experience at the Holiday Inn Express Springfield Downtown'please know that your feedback is extremely important to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience.. We hope that you will give us he opportunity to serve you again.

8/10 – Goed

Jules

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great breakfast
2 nachten verbleven in januari 2024
Reactie van sj op 6 feb 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express in Springfield Downtown. your business is very much appreciated. Hope to see you again soon.

10/10 – Uitstekend

Christina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff, clean room, cozy bed
3 nachten verbleven in januari 2024
Reactie van sj op 30 jan 2024
Thank You foe completing the survey regarding your recent stay at the Holiday Inn Express in Springfield Downtown, Your business is very important to us and we value your feedback.Hope you can join us again.

10/10 – Uitstekend

Lyubov

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location, nice room
2 nachten verbleven in januari 2024
Reactie van sj op 30 jan 2024
Thank You for completing your survey regarding your recent stay at the Holiday Inn Express Downtown Springfield. Your business is very important to us and we value your feedback. Hope you can join us again.

10/10 – Uitstekend

sergiu

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing huge rooms and very modern 👏
1 nacht verbleven in januari 2024
Reactie van sj op 30 jan 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your feedback is very important to us,Hope you can join us again.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van sj op 6 mrt 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express I Springfield Downtown. Your business is very important to us and we value your feedback.

8/10 – Goed

Melanie

1 nacht verbleven in januari 2024
Reactie van sj op 6 mrt 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express I Springfield Downtown. Your business is very important to us and we value your feedback.

8/10 – Goed

chris

Reisde met familie
Would stay again, good location and nice accommodations
2 nachten verbleven in januari 2024
Reactie van sj op 6 feb 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express in Springfield Downtown. We do appreciate you, Hope to see you again.

8/10 – Goed

Kathryn

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great front desk staff, simple and clean place
1 nacht verbleven in januari 2024
Reactie van sj op 30 jan 2024
Thank you for completing your survey regarding your recent stay at the Holiday Inn Express Downtown Springfield. Your business is very important to us and we value your feedback.Hope to see you again soon.

10/10 – Uitstekend

Lynne

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ill be back!
Exceptional! Great location, clean and cozy rooms. Breakfast was excellent. Staff was friendly and very accommodating.
1 nacht verbleven in januari 2024
Reactie van sj op 30 jan 2024
Your glowing review of the Holiday Inn Express is much Appreciated, and our team loves that you found everything Exceptional, We thank you for investing time in your awesome review.Hope you can join us again....

10/10 – Uitstekend

kathleen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very helpful and friendly
1 nacht verbleven in januari 2024
Reactie van sj op 21 jan 2024
We are so glad you joined us at the Holiday Inn Express Springfield? Downtown during your recent visit, it pleases us to know our service was friendly and helpful.. It would be wonderful to see you again the again.