Hello Carol,Thank you for staying with us and for your feedback as well.We sincerely regret that your stay was not optimal and that the bed did not meet your expectations. All of the furniture including the beds are specified by IHG and should be identical or very similar from one property to another. Nonetheless, we will check the bed to ensure that it complies with brand standards.Again, we appreciate the feedback and invite you to return when you are traveling in this area in the future.Very cordially,

Hi Belinda,Thank you for the positive review. We appreciate knowing that you enjoyed your stay with us and look forward to seeing you hopefully again soon.Enjoy your travels, wherever they take you!

Hello Craig,Thank you for the "5"!!We appreciate knowing that you enjoyed your stay are truly grateful for the top score you give us. It means a lot to us to learn that you had an excellent stay as well.Please come back to see us again on your next trip through this area.Have a very nice year in 2024!!

Hi Janelle,It is great to hear from you and to know your stay with us was excellent. We really appreciate knowing that you liked the room -- and hopefully were able to rest and relax as well.Thank you for being a wonderful guest!All the best to you!!!

Hello Raymond,Thank you very much for the excellent "5". It is truly heartwarming for us to know that you had a totally positive stay.We hope you enjoyed your time here and look forward to seeing you in the near future.Have many wonderful travels!

Hi Aimee,Happy Sunday to you!We really appreciate the excellent review and knowing that your stay with us was top notch. Thank you very much!We look forward to seeing you again soon!!

Hello Wei,Thank you very much for your kind review. We are happy to know that you enjoyed your stay with us and look forward to welcoming you back in the future.All the best to you!!

Hello Miranda!Thank you for the excellent review score and for being our guest.We truly appreciate your choosing to stay with us and are very happy to know that you enjoyed your time here.We also look forward to seeing you again soon!

Hi Adam,Thank you so much for the top score! It is great to know that you enjoyed your stay with us and hopefully had time to explore a little as well.All the best to you in your travels!!

Hi Candace,We truly appreciate the top score of "5" in your review and are happy to know that you had an excellent stay with us.Enjoy your travels and come see us again soon!All the best to you!!!

Good morning, Regina,Thank you very much for your feedback and for letting us know about your stay. We are happy to learn that it was enjoyable and hope to see you again on a future trip to this area.All the best to you!

Hi Michael,Thank you very much! We appreciate the great feedback and knowing that your stay was positively wonderful.We wish you many pleasant travels ahead and, hopefully, a return trip to Utah as well.All the best to you!

Hello Snowy River,Thank you very much for the excellent review. We greatly appreciate knowing that you enjoyed your stay and look forward to seeing you the next time you are in this area.We wish you many wonderful travels wherever the road takes you!

Hi Carri,We appreciate your taking a few minutes to let us know about your stay experience and want to thank you for the feedback.If we can ever do anything to make your stay more enjoyable, please let our front desk staff know while you are here.All the best to you in your travels!

Hello Charles,Thank you for the wonderful review and top score!!We truly appreciate your feedback and knowing especially that you enjoyed your stay with us.We look forward to seeing you in the future.

Hello Joslyn,Thank you for the feedback following your recent stay. It helps us to evaluate the overall service and stay experience we provide in an effort to improve your travel.We sincerely apologize for the issue with your room keys. Sometimes, they may become deactivated when place near a cell phone. We will also check the door batteries and programming depending on the status.With regard to the sounds from other rooms, please let out front desk know so that we can look into this in case other guests are not being mindful of noise if they are loud. We will be happy to contact them.For nearby restaurants, within five minutes (one exit) north and south, our front desk staff will be happy to suggest 15+ eating options from American, steak, Mexican and others, including some local favorites.If we can ever help, just let us know. We appreciate your choosing to stay with us and hope to see you again on your next visit to this area.Have a great 2024!

Hello Philip,Thank you for the excellent review and feedback.We are very happy to learn that you enjoyed your stay and look forward to welcoming you back hopefully in the near future.Have a great February!!

Hi Diana,We greatly appreciate knowing you had an exceptional travel experience when you stayed with us yesterday.It is really wonderful to hear from your and to know that we hopefully helped make your travels a little smoother, more restful and enjoyable.We certainly hope to see you again when you are in this area. Have a fantastic 2024!

Hello Jim,Thank you very much for the wonderful, positive review. It is great to know that you had a restful, relaxing stay, which is our goal each time you choose to spend a night or more with us.We look forward to seeing you again soon!

Hi Darrel,We all very much appreciate the wonderful review score of "10" and thank you for staying with us.It is encouraging for our team to know that their efforts helped you to enjoy your stay; it means a lot to all of us!Hope to see you again soon, too!

Hi Van,Thank you very much for the excellent "5"!We really appreciate knowing that you enjoyed your stay and hope to see you again on your next trip in this area.Have good trips wherever you go!

Hello Leonard,Thank you very much for the super kudos! We really appreciate your staying with us and very glad to know you had an excellent time while you were here.All the best in your travels!!

Hello Duane,Thank you very much for the "10"!!Our staff will be pleased to learn that you had an excellent stay with us, and we hope to see you again in the near future.Happy New Year 2024 to you!!

Hi Robert,We appreciate the top review score and trust you enjoyed your stay. Thank you for choosing the Holiday Inn Express Springville.Have a great year in 2024!

Hello Bryan,Thank you very much for the excellent "5"!!!We truly appreciate the wonderful feedback and, very importantly, knowing that you enjoyed your stay with us.Have a great year and we look forward to seeing you again soon!

Hello Jim,Thank you for the very positive review score of "5". We appreciate knowing that you had a great stay and look forward to seeing you again soon!All the best in 2024!

Good morning, Gwen -- and Happy New Year to you!Thank you for the stellar review score. We very much appreciate it -- and also appreciate your staying with us at the Holiday Inn Express Springville.We are glad you enjoyed your visit and hope to see you again this year.All the best to you!

Happy New Year 2024, Jemima!!Thank you so much for the positively glowing review. We are all really pleased that you and your family had a wonderful stay and enjoyed the area, too.We wish you the very best in 2024 and look forward to seeing you again!

Hello James, Thank you for your feedback and positive review. We're glad that you enjoyed your stay and invite you to come back whenever you are in this area.Have a Very Happy New Year and all the best in 2024!

Good morning, Erin!Thank you very much for the excellent "10" review score.All of our staff truly appreciate knowing that their efforts contributed to your having a wonderful stay and travel experience with us. We look forward to seeing you again hopefully in the near future.Have a wonderful holiday!!

Hi Mary Linn,We super appreciate you and the superb review as well!! Your wonderful kudos aside, it is truly our pleasure to have you stay with us and know that you enjoyed it.We will continue to make every effort to ensure our hotel remains a gem for you and others.Have a relaxing and positive holiday season!

Hello Mr. Octavio,Thank you for the excellent "5" review score!!We truly appreciate knowing that you enjoyed your stay and trust that you took advantage of some rest and relaxation time from your travels. Hope to see you on your next trip.Have a wonderful holiday season!

Hello Lumary,It looks like you had a very enjoyable stay, and we super appreciate the positive feedback.We certainly look forward to seeing you again when you come to visit your family.All the best to you in this holiday season!

Hello Denise,Thank you very much for the great review score. We appreciate knowing that you enjoyed your stay and look forward to welcoming you back, hopefully in the near future.Have a great December and pleasant end of year holidays!

Hi Bruce,Thank you for the great review! We are happy to know that your stay with us was very enjoyable.Have a wonderful December and happy holidays ahead!

Hello Ysenia,Thank you for the feedback related to your recent stay. We hope that you enjoyed your stay and that the nearby KOA campground did not adversely influence your experience. They tend to be a quiet and respectful neighbor on well-maintained acreage with trees and apologize if for any reason they might have been an unfavorable point during your stay.We certainly hope you will choose to stay with us again on your next trip to this area.Warm regards,

Hello Kaylie,Thank you for the excellent "5"!!We really appreciate knowing that you and your family had a wonderful stay, breakfast, pool and all.Hope you had a great trip home and look forward to seeing you again soon!

Hi Kimberly,Thank you very much for the wonderful review score. Mostly, we are pleased that you enjoyed your stay!Hope to see you again soon!!

Hello Kaylie,Thank you very much for the "5"!!Our staff will be glad to learn that you and your family really enjoyed your stay.Have a great Holiday Season ahead!!

Hello Mohammed,Thank you very much for the excellent review score. We are of course very happy to learn that you enjoyed your stay.We look forward to seeing you again hopefully soon!All the best to you in your travels!

Hi Samuel,We truly appreciate the top score of "10" that you awarded to us and are very glad to know that you had an excellent stay.It means a lot to all of our staff to learn that their efforts really made a difference in your travels and of course your time here.We hope to see you again soon or when you are next in this area.All the best to you!

Hello Gregory,Thank you very much for the superb review score!We truly appreciate knowing your stay was excellent and thank you for choosing to stay with us.All the best in your travels!

Hi John,Thank you for letting us know about your stay. We are glad that you enjoyed it and look forward to seeing you again...hopefully in the near future.Have a wonderful November!

Hello Sean,Thank you very much for letting us know about your arrival and check-in experience. We appreciate the feedback and certainly look forward to seeing you again on your next trip to this area.Have a wonderful autumn!

Hello Richard,We greatly appreciate the wonderful feedback and knowing that you enjoyed your stay with us. It is always good to hear!Please come see us again when you are in this area.Thank you!!

Hi Rosalba,We are grateful for your very positive review and, most importantly, extremely happy that you had a wonderful stay with us.Thank you for being a great guest! We look forward to seeing you again when you are in this area.

Good morning, Richard!Thank you for the positive feedback and top score. We greatly appreciate knowing that everything was excellent with your stay.Look forward to seeing you again!

Hello Heather,Thank you for giving us a top review score. It truly means a lot to our staff and also to know that your stay was so enjoyable.Very much appreciated!!

Hi Linda,Thank you very much for sharing your feedback. We appreciate knowing your impressions and also apologize for the traffic noise. (It would be nice if everyone quieted down, even outside, by 10 pm!)Still, we are very happy you enjoyed your stay and hope to see you again soon. Be sure to request a quiet area prior to your arrival, and we will try to provide that for you.Have a wonderful autumn!