Thank you for your lovely review! We truly appreciate your business and we look forward to your future stays with us!

Dear Hilary,Thank you for your feedback. We're delighted to hear that you found our hotel beautiful and our staff fabulous during your stay. We apologize for any inconvenience caused by the lack of notification about the construction from Expedia. Your feedback is valuable, and we'll work to ensure better communication in the future. We hope to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

I am sorry that we failed to exceed your expectations regarding housekeeping. I will share your comments with our staff to understand how we can make adjustments for future guests. We appreciate you taking the time to leave a review.

Dear Dana,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

Thank you for taking the time to leave a review. Currently, our hotel is going through renovations. We hope to have you stay with us again when we are completely updated!

Dear Tanya,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

Thank you for taking the time to leave a review. We appreciate your business and hope to see you again!

Dear Guest,Thank you for your review and for highlighting our great location and cleanliness. We apologize for the inconvenience regarding the missing items in your room and the surprise parking fee. Your feedback is invaluable, and we'll address these issues promptly. We hope to welcome you back soon for an improved experience.Sincerely, Hotel Manager

Dear Donald,Thank you for your wonderful feedback! We're thrilled to hear that our staff made your experience exceptional. Providing outstanding service is our top priority, and we're delighted it made a positive impact on your stay. We hope to welcome you back soon for another fantastic experience!Sincerely, Hotel Manager

Dear Pamela,Thank you so much for the compliment! We're glad you found your experience with us beautiful. Your satisfaction is our utmost priority, and we're thrilled to have provided you with a memorable stay. We look forward to the opportunity to welcome you back in the future for another beautiful experience.Sincerely, Hotel Manager

Dear Lucyna,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our great location, pleasant and clean rooms, and most importantly, the exceptional customer service provided by our staff. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and it's fantastic to hear that we exceeded your expectations. We can't wait to welcome you back soon for another memorable stay.Sincerely, Hotel Manager

Dear Luis,Thank you for your great feedback. We are delighted to know that you enjoyed the location, cleanliness, service, and staff friendliness during your stay. These are fundamental aspects for us and glad to hear that we meet your expectations in these aspects. We appreciate your kind words and hope you return soon for another great experience.Sincerely, Hotel Manager

Dear Leidy,Thank you for your glowing feedback. We're thrilled to hear that you found our hotel to be very pretty. We strive to create a welcoming and visually appealing environment for our guests to enjoy. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

Dear Eric,We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely, Hotel Manager

Dear Stephanie,Thank you for your wonderful feedback. We're delighted to hear that despite the ongoing renovations, our staff, especially Rhonda, went above and beyond to ensure you had a great stay. Providing excellent service to our guests is our top priority, and we're thrilled that we could make your experience memorable. We're excited to unveil the improvements once renovations are complete. We look forward to seeing you again soon!Sincerely,Hotel Manager

Dear David and Patrice,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our priority, and we appreciate your support. We look forward to welcoming you back for another wonderful stay in the future!Sincerely,Hotel Manager

Dear Susan,Thank you for your perfect rating! We're thrilled to hear that you enjoyed your stay with us. Providing a pleasant and comfortable experience for our guests is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

Dear Ashley,Thank you for your feedback on Castillo Real Resort Hotel! We're thrilled to hear that you enjoyed the Mexican-inspired ambiance and the convenient location near the beach and fantastic restaurants. We apologize for the inconvenience regarding the closure of the workout area and hot tub, especially if the construction didn't seem related. Rest assured, we'll address this discrepancy to ensure a smoother experience for our guests. We appreciate your understanding and hope to welcome you back soon to experience the full charm of our hotel!Sincerely, Hotel Manager

Dear Deb,Thank you for your rating. We appreciate your feedback and are glad to hear that you had a positive experience overall during your stay. If there are any specific areas where we can improve and earn that extra star next time, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

Dear Albert,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

Dear Guest,Thank you for your stay. We're glad to hear that you appreciated our unique architecture. However, we apologize for any delay during the check-in process. Your satisfaction is important to us, and we're pleased that overall, you had a great experience. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

Dear Christopher,Thank you for your feedback. We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

Dear MARIA,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely, Hotel Manager

Dear Sinclair,Thank you for your glowing review! We're thrilled to hear that your stay with us was absolutely fantastic and that our location near the beach and dining options contributed to an unforgettable experience. Providing convenience and comfort to our guests is our top priority, and we're delighted that we could exceed your expectations. We appreciate your five-star rating and hope to welcome you back for another wonderful stay soon!Sincerely, Hotel Manager

Dear Linda,Thank you for your feedback and for choosing to stay with us. We're glad to hear that your overall experience was positive, although we understand there may have been some areas where we fell short. We value your input and will use it to make improvements to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back again soon.Sincerely, Hotel Manager

Dear Bryan J,I am truly sorry to read about your experience. It's disheartening to hear that you didn't have a pleasant stay. Your feedback is invaluable, and we take it seriously. We're investigating the issue you raised and will take necessary actions to improve. Rest assured, we're committed to ensuring our guest's comfort. We hope you'll give us another chance to provide you with a great stay.Sincerely, Hotel Manager

Dear Kevin,We apologize for the inconvenience caused by our ongoing renovations and the resulting cleanliness issues during your stay. Your feedback regarding the inaccuracies in our website information and the absence of amenities such as hot tubs are duly noted, and we will address these discrepancies promptly. Additionally, we're sorry to hear about the unsatisfactory shower experience you encountered. Your comments are valuable to us as we strive to improve our services. We sincerely apologize for any disappointment. Please know that your concerns will be addressed to prevent similar occurrences in the future. Sincerely, Hotel Manager

Dear KEVIN,Thank you for sharing your feedback on your recent stay. We're glad to hear that overall, you found our hotel to be suitable for a one-night stopover and appreciated the spacious room. However, we apologize for the inconvenience caused by finding hair in the shower. Cleanliness is of utmost importance to us, and we will address this issue with our housekeeping team to ensure that such lapses are avoided in the future. I hope that you will try us again. Sincerely, Hotel Manager

Dear Guest,Thank you for your positive feedback! We're glad to hear that you enjoyed our convenient location near the beach and San Agustín attractions. We hope you had a fantastic time exploring the area, and we look forward to welcoming you back on your next visit! If there's anything else we can assist you with, please don't hesitate to let us know.Sincerely, Hotel Manager

Dear Guest,Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

Dear Wendy,Thank you for your review and for choosing our hotel for your stay! We're delighted to hear that you enjoyed the convenience of our location near the beach and dining options. We apologize for the noise disturbance from the elevators and any inconvenience it caused your family. Your feedback is valuable to us, and we'll do our best to address this issue to ensure a more peaceful experience for you in the future. We appreciate your understanding and hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager

Dear Lee,Thank you for your review! We're glad to hear that you found our hotel to be a cool spot and that you appreciated our staff's hospitality. We apologize for any inconvenience caused by ongoing renovations and limited parking. Your feedback is valuable to us, and we'll strive to ensure a smoother experience for your next visit. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

Dear Yaasir,We appreciate your feedback, which we have taken to heart. Your remarks are very encouraging and motivating to us and the staff. We strive to provide a relaxing environment for our guests, and we welcome a chance to improve in this area. We hope to see you again soon!Sincerely, Hotel Manager

Dear Debbra,Thank you for your excellent rating and positive feedback! We're thrilled to hear that you had a wonderful stay with us and that you found our location convenient. Ensuring a clean and comfortable environment for our guests is always our top priority. We hope to have the pleasure of welcoming you back again in the future!Sincerely, Hotel Manager

Dear Eugene,Thank you for your kind words and continued loyalty! We're thrilled to hear that you love our place and appreciate the friendly and helpful service from our staff. It's always a pleasure to welcome back returning guests like yourself. We look forward to providing you with another enjoyable stay. Sincerely, Hotel Manager

Dear Debra,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

Dear Kenel,Thank you for your valuable feedback! We apologize for any inconvenience caused by the missing microwave during our renovation period. We're glad to hear that you appreciated our proximity to the beach. Your satisfaction is important to us, and we'll strive to ensure a more seamless experience for your next visit.Sincerely, Hotel Manager

Dear Rich,Thank you for sharing your experience with us. We apologize for the inconvenience with the electrical outlets and lighting, we'll promptly address these issues to ensure a more comfortable stay for our guests. However, we're glad you enjoyed our pool, convenient location, and dining options. Your feedback helps us improve, and we hope to provide a better experience in the future.Sincerely, Hotel Manager

Dear Connie,Thank you for your review. We're pleased to hear you appreciated our great location. We apologize for the noise disturbance from being near the elevator, please know this isn't typical of our standards. Your feedback is valuable, and we'll do our best to ensure a quieter and more enjoyable stay next time.Sincerely, Hotel Manager

Dear Melanie,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the damaged mini fridge, the AC, and the service at the front desk is concerning and does not reflect the high standards we aim to uphold. We'll address these issues promptly to ensure they're rectified. We understand your frustration and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Dear Jon,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the water pressure and temperature in the shower. Additionally, we're sorry to hear that you were disappointed with the updates to the rooms and the lack of towel service. Your comments are valuable to us, and we'll use them to make necessary improvements to ensure a more comfortable and enjoyable stay for our guests. We appreciate your loyalty over the years and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Dear Eugene,Thank you for your glowing review and perfect rating! We're thrilled to hear that Darren and the rest of our staff provided exceptional service and went above and beyond to accommodate your needs. It's wonderful to know that you found your room spacious and clean, with a comfortable bed. We're delighted that you enjoyed our impeccable grounds and the amenities like the hot tub and pool. Your recommendation means the world to us, and we can't wait to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

Dear Trisha,Thank you for your feedback. We apologize for any disappointment regarding the Jacuzzi tubs and pool temperature during your stay. Your comments are valuable to us, and we'll use them to address these issues and make necessary improvements. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

Dear Allie,We're deeply sorry to hear about your disappointing experience during your stay at Castillo Real Resort Hotel. Your feedback is incredibly valuable to us, and we sincerely apologize for the issues you encountered, particularly regarding the ongoing renovations and the lack of amenities in your room. We understand your frustration, and it's disheartening to hear that we fell short of meeting your expectations. Rest assured, we take your comments seriously and will address them promptly with our team to ensure improvements are made. We truly appreciate your kind words about our staff and the hotel's location, and we're committed to providing a better experience for our guests in the future. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay once our renovations are complete. If there's anything else we can do to assist you, please don't hesitate to reach out.Sincerely, Hotel Manager

Dear Cheyenne,Wow! Thank you for taking the time to leave us a five-star rating! We are so happy to hear that you had such an amazing experience with us. We strive to provide top-notch customer service, and it's wonderful to hear that we succeeded. We look forward to assisting you with any of your needs in the future. Thank you again!Sincerely, Hotel Manager

Dear Maria,Thank you for your positive review! We're delighted to hear that you enjoyed your stay at our hotel and found our proximity to the beach convenient. Your feedback is valuable to us, and we're pleased that you had a pleasant experience. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

Dear Utku,Thank you for your rating! We're glad to see you had a positive experience overall. If there's anything specific you think we could improve upon to make your next stay even better, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future!Sincerely, Hotel Manager

Dear Alice, We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies for the delay as we tried to accommodate your early arrival. Your concerns have been duly noted, and we will work diligently to address these issues to ensure a more enjoyable experience for our guests in the future. Sincerely, Hotel Manager

Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed your stay and that our front desk team made a positive impression. We look forward to welcoming you back in the future!Sincerely, Hotel Manager