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Beoordelingen van Courtyard Chicago St. Charles

3 out of 5
Courtyard Chicago St. Charles
700 Courtyard Drive, St. Charles, IL

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 215 van 385 beoordelingen" "
Gastenscore: 8 - Goed. 91 van 385 beoordelingen" "
Gastenscore: 6 - Redelijk. 39 van 385 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 385 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 385 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Margie

Clean and quiet. Would definitely stay again.
2 nachten verbleven in april 2024
Reactie van Courtyard St. Charles op 15 apr 2024
Thank you for your feedback regarding your recent stay! We are so pleased to hear you enjoyed your stay and look forward to welcoming you back in the future!

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service
Convenient, best staff, bar, bar food And breakfast. Love the carpet in hallways. Our room was great but time for carpet change. I’m sure it’s on the list. We will be returning in May!😀
1 nacht verbleven in april 2024
Reactie van Courtyard St. Charles op 11 apr 2024
Thank you for your feedback regarding your recent stay at the Courtyard St. Charles! We are so pleased to hear you enjoyed your stay and look forward to welcoming you back in May!

4/10 – Matig

Noelle

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen
The staff was not friendly upon our arrival, had to wait around 10 minutes to check-in, since there was no attendant at the front desk. The pool is small and ICE COLD, we had mentioned the pool was cold to the staff and no changes were made. I was not made aware at check in that the entire hotel was undergoing carpet/furniture cleaning during my stay. At 8am in the morning the following day of our arrival, housekeeping slid a note under the door with the notification that a third party service would be entering our room to clean the carpet and furniture. I found that extremely unprofessional; I should’ve been notified upon check in. The snack bar/breakfast was not open once during our stay. On our day of check out (check out time being noon), housekeeping attempted to enter at 9am. Overall, I wouldn’t recommend.
2 nachten verbleven in maart 2024
Reactie van Courtyard St. Charles op 6 apr 2024
Thank you for your feedback regarding your recent stay. We sincerely apologize for any inconvenience our annual carpet cleaning may have caused and that the message was not relayed upon check-in as we did our best to inform guests. Our Bistro is open for breakfast Mon-Fri from 6:30am-9:30am and Sat-Sun from 7am-10am and then in the evenings Sun-Thurs from 5pm-10pm, so I do apologize if the hours were not relayed properly. Your feedback will be shared with our Front Desk and Housekeeping teams as learning opportunities on how to better communicate with guests.

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The ease of getting to my sons house. What was bad was as soon as we got to our room the fire alarm went off and didn't get an explanation as to why. I understand why they wouldn't let me back in to get my wife but she walks with a cane and has trouble with stairs and we were on the third floor. She made it out on her own but I would have wanted to be there for her.
4 nachten verbleven in maart 2024
Reactie van Courtyard St. Charles op 5 apr 2024
Thank you for your feedback regarding your recent stay. We apologize for the disturbance of the fire alarm and understand how scary that must have been in regards to making sure your wife was okay. It is good to hear she made it out on her own, though! We thank you for staying with us and do hope you will visit us again in the future.

8/10 – Goed

Madeline

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was clean and lots of restaurant around the area.
2 nachten verbleven in maart 2024
Reactie van Courtyard St. Charles op 31 mrt 2024
Thank you for your feedback regarding your recent stay! We look forward to welcoming you back in the future!

4/10 – Matig

Stephen

Zakenreiziger, Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
There was a vibration the effected the entire suite at 11pm causing us to have to change rooms.
1 nacht verbleven in maart 2024
Reactie van Courtyard St. Charles op 26 mrt 2024
Thank you for your feedback regarding your recent stay. I apologize for the inconvenience this may have caused and we will definitely be looking into the cause of the noise issue.

4/10 – Matig

Bradley

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Staff very friendly and helpful. Cleanliness of room was not good. Looked like bathtub faucet had mold on it. NOISY next room neighbor..staff was very helpful in asking them to tone it down. The noise came right through the door that connected the two rooms..
1 nacht verbleven in maart 2024
Reactie van Manager op 16 mrt 2024
Thank you for your feedback regarding your recent stay at the Courtyard St. Charles. I am disappointed to hear your stay was not up to expectations regarding cleanliness of the room and noise. I have shared your feedback with the Housekeeping leadership team, and as a teachable moment, we have discussed our cleanliness standards and reviewed improvement opportunities when it comes to cleaning the rooms. I do hope you will visit us again in the future should your travels bring you back to St. Charles.

8/10 – Goed

Andrea

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was a bit small for a king with pullout
2 nachten verbleven in maart 2024
Reactie van Courtyard St. Charles op 12 mrt 2024
Thank you for your feedback. We look forward to welcoming you back in the future!

10/10 – Uitstekend

Susana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is clean, modern, cute. Have laundry facilities for guests, climatized pool and a beautiful bar space at front desk. You have stores, restaurants, gas station, everything just walking around! Lady at the front desk was very nice. Totally recommended
1 nacht verbleven in maart 2024
Reactie van Courtyard St. Charles op 12 mrt 2024
Thank you for your feedback! We are so pleased you enjoyed your stay and look forward to welcoming you back in the future!

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff
1 nacht verbleven in maart 2024
Reactie van Courtyard St. Charles op 9 mrt 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

2/10 – Ontzettend slecht

Iride

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Courtyard St. Charles op 9 mrt 2024
Thank you for your feedback. We will use it as a learning opportunity for our team.

10/10 – Uitstekend

M

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean.
1 nacht verbleven in december 2023
Reactie van Manager op 6 feb 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

8/10 – Goed

ASHWIN, VERNON HILLS

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was unavailable
1 nacht verbleven in januari 2024
Reactie van Manager op 6 feb 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

6/10 – Redelijk

Marlene

Positief: Netheid, staat van de accommodatie en faciliteiten
Bathroom was very dated
1 nacht verbleven in december 2023
Reactie van Manager op 6 feb 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 – Uitstekend

Alma

2 nachten verbleven in december 2023
Reactie van Manager op 6 feb 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 – Uitstekend

Erin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved my stay.
2 nachten verbleven in december 2023
Reactie van Manager op 6 feb 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 – Uitstekend

Yvonne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Manager op 6 feb 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 – Uitstekend

Andrenetta

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommend
Expectations were exceeded. Would have like to have a microwave in the room but that's minor compared to all the pluses....
1 nacht verbleven in december 2023

10/10 – Uitstekend

Dale

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to people I was visiting
1 nacht verbleven in november 2023
Reactie van Manager op 28 nov 2023
Thank you for your feedback! We are pleased to hear you enjoyed your stay and look forward to welcoming you back in the future!

10/10 – Uitstekend

Tehra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property and rooms are very clean. Very dated though and understandable in this economy.
1 nacht verbleven in november 2023
Reactie van Manager op 26 nov 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was very impressed with the cleanness of the whole the whole place and friendliness of the staff.
1 nacht verbleven in november 2023
Reactie van Manager op 21 nov 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 – Uitstekend

María

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Manager op 16 nov 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

2/10 – Ontzettend slecht

Jessica

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible, no good, very bad stay
Mold everywhere, dirty bathroom, sketchy clientele, did not feel safe, staff was not interested in helping, and food was horrible.
1 nacht verbleven in oktober 2023
Reactie van Manager op 17 nov 2023
Thank you for your feedback. I am sorry to hear your stay was not up to expectation. Should your travels bring you back to our area in the future, we would love the opportunity to win back your business.

6/10 – Redelijk

JOSEPHUS, San Jose

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property had multiple problems from the poor service received from the staff right from the beginning, the front desk associate was very unfriendly. It seemed like we inconvenienced her for staying at the hotel. This was one of the worst experiences we had for a Marriott hotel. The room had bugs on the carpet and the AC kept turning off.
3 nachten verbleven in oktober 2023
Reactie van Manager op 17 nov 2023
Thank you for your feedback. We are disappointed to hear your stay was not to your expectation and will be using your feedback as a learning opportunity for our team. We do hope we have the opportunity to make it right in the future.

4/10 – Matig

Kathleen

1 nacht verbleven in oktober 2023
Reactie van Manager op 17 nov 2023
Thank you for your feedback. We are disappointed to hear your stay was not to your expectation and hope we have the opportunity to make it right in the future.

6/10 – Redelijk

Tabitha

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I wish that the bathroom in my room looked more up to date otherwise it was an average stay but not what was advertised on Expedia
1 nacht verbleven in oktober 2023
Reactie van Manager op 17 nov 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 – Uitstekend

Michael

1 nacht verbleven in september 2023
Reactie van Manager op 17 nov 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 – Uitstekend

Michael

1 nacht verbleven in september 2023
Reactie van Manager op 17 nov 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 – Uitstekend

Matt

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

4/10 – Matig

Jessica

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Brandon

Positief: Netheid, personeel en service
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Adam

Positief: Netheid, personeel en service
1 nacht verbleven in juni 2023

8/10 – Goed

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A complimentary continental breakfast would have been nice.
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Craig

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Anne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Neil

1 nacht verbleven in mei 2023

10/10 – Uitstekend

kevin

3 nachten verbleven in april 2023

10/10 – Uitstekend

courtney

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful
The hotel was beautiful and very clean. staff was extremely friendly. I loved the private courtyard with lots of outdoor seating.
2 nachten verbleven in april 2023

10/10 – Uitstekend

christos

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I wished they had a microwave in the room .
1 nacht verbleven in april 2023

8/10 – Goed

Kelly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay!
Ryan at the front desk was great and very knowledgeable! Good room. Wish there was a waste basket in the bathroom but yhars my only critique. Service was amazing!
2 nachten verbleven in april 2023

8/10 – Goed

Shira

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and comfortable. Only downside there is a very loud noise from a machine or something during the nights
4 nachten verbleven in april 2023

2/10 – Ontzettend slecht

Lana

1 nacht verbleven in april 2023

6/10 – Redelijk

Cristina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel just the pillows are hard the bed not so comfortable. The rest is good
1 nacht verbleven in april 2023

10/10 – Uitstekend

Abel

1 nacht verbleven in maart 2023

4/10 – Matig

Sara

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in maart 2023
Reactie van Mark Scahlla - General Manager op 6 apr 2023
Hello Sara,I am so sorry that we failed to meet your expectations during this particular visit. I appreciate your feedback and if there is any specific you could share we would really appreciate it.Thank you again for sharing your feedback with us!

8/10 – Goed

Bonnie

3 nachten verbleven in maart 2023
Reactie van Mark Schalla op 6 apr 2023
Hi Bonnie!Thank you so very much for taking the time to provide us with your feedback! I'm glad you enjoyed your visit with us and hope you had both a fun and productive stay with us!Thanks again!

8/10 – Goed

Franchelle

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was nice and quiet. The cafe was closed so I had to order out for dinner.
2 nachten verbleven in februari 2023
Reactie van Mark Schalla - General Manager op 6 mrt 2023
Hi Franchelle,Thank you so much for your feedback regarding your recent stay with us! I'm glad you were able to get some rest while staying with us. I apologize for the Bistro but we are currently working to fill a part-time position there so we can again be open 7 days a week.Thank you again for your feedback!!

8/10 – Goed

JAMES

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn’t like that my prepaid reservation through Expediawas cancelled by the hotel and I had to rebook directly with hotel for a higher price.
3 nachten verbleven in februari 2023
Reactie van Mark Schalla - General Manager op 15 feb 2023
Hi James,Thank you very much for your feedback. I do not know the details of the experience you are describing. We would never cancel and Expedia reservation and make a guest book through the hotel. If you extended your reservation then yes because you either have to extend through Expedia or make a new reservation directly through us for the additional night/s.Please feel free to reach out to me directly at the hotel if need be!

10/10 – Uitstekend

Adam

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay
Staff was very helpful. Room was very clean. Breakfast burrito was amazing.
2 nachten verbleven in januari 2023
Reactie van Mark Schalla - General Manager op 31 jan 2023
Hi Adam!Thank you so much for taking the time to provide us with your feedback! I'm so glad to here that you enjoyed your time with us and I hope you enjoyed your overall visit to the St. Charles area.Take care!

10/10 – Uitstekend

Dale

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in december 2022
Reactie van Mark Schalla - General Manager op 4 jan 2023
Hi Dale,Thank you so much for taking the time to provide us with your feedback! So glad to hear that you enjoyed your time with us!