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Beoordelingen van Bannatyne Spa Hotel Hastings

4 out of 5
Bannatyne Spa Hotel Hastings
Battle Road, St Leonards-On-Sea, England

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 182 van 371 beoordelingen" "
Gastenscore: 8 - Goed. 129 van 371 beoordelingen" "
Gastenscore: 6 - Redelijk. 32 van 371 beoordelingen" "
Gastenscore: 4 - Matig. 18 van 371 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 371 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

T.M.L.N.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
voor een fijn weekendje weg
rustig gelegen hotel, ca 15minuten rijden naar centrum hastings. Gratis parkeren, wifi en ontbijt is een pré. Op maandag bij het ontbijt was er minder aanbod (geen croissants etc) in producten. Op loopafstand van de Spa, die klein maar fijn is. Helaas geen prive omkleedruimte. Personeel biedt niks aan qua spa behandelingen, alles zelf moeten vragen. Erg warm op de kamer, we hebben de verwarming elke dag moeten uitzetten en raam open gedaan (eind november!). Algemene indruk is goed, gezellig en kamers zijn modern en netjes. Bedden liggen heerlijk, regendouche werkt prima, alleen "wateroverlast" na het douchen;

10/10 – Uitstekend

Marc, Oostrozebeke, België

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer goed tot uitdtkeend
Uitstekend hotel. Een aanrader voor iedereen .vriendelijk personeel, prachtige ligging in een kasteelpark. Goeie keuken,...en dat alles voor een zeer aanvaardbare prijs.. Het gebruik van het zwembad is misschien wat minder praktisch: ligt nl in een gebouw op een 150 meter van het hotel.Voor ons is dit hotel alleszins een zeer goede ervaring ...verdient een sterretje meer

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

6/10 – Redelijk

Diana

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
I had a disappointing visit to this hotel. I had booked to take my children away for a night during half-term and booked the hotel because it had family rooms and a swimming pool. When we arrived, we were told we had to pay extra to use the pool as we had booked on experia rather than through the hotel directly. This was not clear at all when booking and instead felt like false advertising given the pictures of the pool on the booking site. Despite the significant extra fee to take 4 of us swimming, we decided to go ahead because it was raining and we had been looking forward to the pool. However, we were then refused entry to the pool as I had 3 children with me. They were not young children (two over 10yrs old) and all could swim. There was no justifiable reason for not permitting us to use the hotel facilities, and I would certainly not recommend this hotel as family-friendly!
1 nacht verbleven in februari 2024

8/10 – Goed

Tim

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Simon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Outstanding service
We stayed at the hotel for our wedding anniversary and they cloudy have done more. We had a welcome plate with dairy free sweet treats and “Happy Anniversary “ piped in chocolate on the plate. The staff were amazing and so attentive. Nothing was too much trouble.,
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Carol

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We booked a executive double with queen bed,and we were upgraded to a larger room.The Staff very welcoming nothing was to much for them. Hotel very clean as always. Breakfast amazing pleanty to choose from,plus the quality of the fresh food was excellent.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Michael

2 nachten verbleven in december 2023

10/10 – Uitstekend

Helen

Reisde met partner
Positief: Voorzieningen
Staff are so lovely and helpful, nothing is to much trouble.
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Tatjana

Positief: Netheid, voorzieningen
1 nacht verbleven in december 2023

6/10 – Redelijk

Nikolina

1 nacht verbleven in december 2023

4/10 – Matig

Anna

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The hotel was quiet as it was just before Christmas, but for the price we paid there were too many bits and pieces that weren’t right. Good points: the king size bed was huge and very comfortable, and the staff at breakfast were excellent. Not so good points: we were the last in the bar, and the guy from reception came in to talk to the lady behind the bar very loudly about inappropriate stuff, including swearing. I’m no prude but there should be a code of behaviour when guests are present. We knew the pool was closed for maintenance but we were told the spa closed at eight, when we got there it changed to half past seven. The phone was broken in our room, too. The hotel is in a nice quiet location with large grounds, and the room was big and comfortable, with a smart bathroom. There isn’t a huge choice of hotels in Hastings, so this is recommended if you’re searching.
1 nacht verbleven in december 2023

10/10 – Uitstekend

robin

1 nacht verbleven in december 2023

10/10 – Uitstekend

Alison

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnight stay
From the minute we arrived until the morning we left the service was excellent. We had drinks in the bar, met with friends and had a meal in the restaurant. The food was, fresh, well presented and very tasty. The service was friendly and quick, staff were always around so we could order more drinks. The room was spacious, clean and in full working order, with a descent hairdryer and excellent shower. We could not fault any part of our stay. Would definitely recommend and will definitely stay here again.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Mr

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

6/10 – Redelijk

Andy

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Great room and service. The breakfast needs to be at least warm, most items cold. Difficult to enjoy cold scrambled eggs.
1 nacht verbleven in november 2023

8/10 – Goed

Maura

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ideal location for weekend break to the coastal towns of Hastings, Bexhill, Rye.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Simon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic hotel
We have stayed at quite a few hotels in the past 3 years and this is the best by a country mile. Room excellent food top draw and the staff couldn’t do enough for us. Special mention for Casey one of the receptionist she went the extra mile to make our stay just that little bit more special. We have already booked to go back for a longer stay in January next year. The spa facilities next door are very good as well and we are looking forward to using their outside jacuzzi.
2 nachten verbleven in november 2023

8/10 – Goed

Glyn

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in oktober 2023

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Nice hotel but bed was worst we have ever had and the breakfast was not great
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Luisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing stay
Amazing stay. Hotel beautiful. Staff all so friendly and welcoming. Beautiful room. Very cosy bed. Everything there that you needed within your room. Great facilities and beautiful grounds to walk around in. We had an amazing stay. Highly recommend to others also.
1 nacht verbleven in oktober 2023

8/10 – Goed

Nicola

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

6/10 – Redelijk

Philippa C

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely hotel, but replace the chef!!
The hotel was lovely. The staff were very friendly and helpful. Two points to improve. *The beds are more comfortable at Premier Inn. *The evening food was not up to much, Cote Brasserie do much better. Unpleasant sauces and garnishes. "Wood chips and lemon". "Ash & basil". I jest! Mint on sea bass did not work, why not fennel or tarragon? And I can cook a pork cutlet better- with a bit of mustard, garlic oil and salt & pepper. However, the breakfasts were good.
4 nachten verbleven in september 2023

6/10 – Redelijk

Diane

Reisde met partner
Positief: Netheid
No air con in the room despite control panel and vent being there but they did provide a decent fan so no worse off than at home. Bed was uncomfortable and bedding threadbare but breakfast was excellent. Found a few staff tended to ignore guests in preference to colleagues but overall was adequate.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not my usual choice for a weekend in Hastings, but I’ll be back next summer. The gardens are beautiful and a lovely place to sit with a gin before dinner or a latte with the papers on a Sunday morning. The restaurant is very good and excellent value. There’s lots of choice for breakfast, all for the standard price, and the orange juice tasted like the real thing - i.e. not from concentrate. I’m not sure about the 1980s pop music in the dining room but other guests were clearly enjoying it. It’s the first overnight stay I’ve ever had in Hastings with no issue parking and that’s a huge bonus.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Yvonne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bannatyne thank you
Friendly. Immaculate. Enjoyable
1 nacht verbleven in september 2023

8/10 – Goed

Jane

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Love to stay again
Beautiful hotel-disappointing pizza and salad and no massages available-excellent staff friendly and helpful -
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

peter

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Carol

Reisde met partner
Positief: Voorzieningen
I could not fault any service or staff at this hotel Rooms very clean food very good The hotel needs a little TLC to bring it back to life but it is a beautiful hotel and surroundings The spa was fantastic and Alfie was a great guy in making you feel welcome.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Geoff

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Helpful staff. Excellent accommodation fine location
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Harold

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel nice some minor issues
The main issue was the power to our room went off a critical time getting ready for the evening. The coffee / Tea facilities only had one small carton of milk and the hotel advises you to sort ot your own taxi if your going out in the evening cause local services are not guaranteed
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Jacqueline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

8/10 – Goed

Katie

1 nacht verbleven in juli 2023

4/10 – Matig

alan

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
tired
the front door of this hotel tells you all you need to know about the accommodation, tired dated bashed chipped paint and in need of a deep clean, the staff were great, but the accommodation is very tired, oh and to charge £20 to use the pool on top of paying £130 for the room is insulting, for that reason alone 'i'm out'
1 nacht verbleven in juli 2023

8/10 – Goed

Idajet

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en comfort kamer
Excellent Hotel
It was very good, better than expected and thanks for a great stsy
1 nacht verbleven in juli 2023

8/10 – Goed

John

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Needs TLC.
Lovely service, the cleaners in particular were lovely. The room was very dated and in need some TLC - marks on wall and floor, scratches and holes in bed head board. Restaurant food was fine. The surroundings are lovely.
2 nachten verbleven in juni 2023

8/10 – Goed

Neil

Positief: Personeel en service, comfort kamer
2 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Martin

Zakenreiziger
Positief: Netheid, comfort kamer
Negatief: Personeel en service
It was appalling that the lady on reception told my employees that due to not booking direct they could not have the AC turned on in there room, Men asked for a fan and ice and they were declined 4 times until eventually they were given some ice.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Angela

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Stay.
Great service from everyone. Clean comfortable room. Maisy is fantastic! Lovely grounds very relaxing stay.
1 nacht verbleven in juni 2023

8/10 – Goed

Martin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable with excellent staff.
This was a short stay of just two nights. We were sightseeing in the area rather than using the spa facilities. The accommodation was spacious, comfortable and quiet. However, we did find the bath in the middle of the bedroom floor a little odd. The restaurant menu was adequate.
2 nachten verbleven in april 2023

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great facilities, Spa is £20 per person to use pool etc. only 15 min drive to Hastings beach
1 nacht verbleven in april 2023

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023

8/10 – Goed

Susan

Positief: Netheid, staat van de accommodatie en faciliteiten
Doesn’t live up to expectations
The room was fine, a little bit on the hot side, It would’ve been better if I was on a higher floor, but I was on the first floor and so there was a roof right outside my window which meant that I didn’t sleep well with the windows open, knowing that someone could climb in from the roof. The bathroom was okay, but Firstly, the light for the bathroom was automatic, so in the middle of the night I prefer to go to the toilet using the torch from my phone so that the light isn’t too bright as soon as you walk in the bathroom, the whole thing, lights up and blinds are you. The second issue was the height of the bath, to shower You have to climb into the bath and it was incredibly high. I really struggled and yet my shower at home is over the bath and I don’t have any problems getting in because it’s a normal height. The reception staff, I found quite young and unaccomodating. On arrival, I asked if it would be possible to check-in slightly earlier because I was there for a funeral which meant that if I couldn’t check in early I wouldn’t be able to check-in until fairly late. They didn’t even bother to contact housekeeping to see if this would be possible. So by the time I checked in at nearly 9 pm at night. I was asked if I could move my pre-booked breakfast from 9:30 am to 9 am to accommodate a function they had booked in the next day, although they are supposed to do breakfast until 1030. All in all I was left quite disappointed.
1 nacht verbleven in maart 2023

6/10 – Redelijk

Caroline

Positief: Netheid, comfort kamer
Nice hotel
Lovely hotel set in lovely gardens. Nice bar area for drinks. Rooms large and comfortable. Bathroom not so good, noisy fan which kept running after the light was turned out, toilet had continuous running water noise. Reception tried to charge us another £103 on check out even though the room was paid in full on booking. If you don’t book direct with the hotel, you are charged £20 extra to use the pool. For the price of staying at this hotel, the pool should be included.
2 nachten verbleven in februari 2023

10/10 – Uitstekend

Gareth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
All good
2 nachten verbleven in januari 2023

8/10 – Goed

Craig

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very pleasant stay
We stayed for one night while visiting family. We had lunch in the bar area, which was delicious and the service good. The bar are had a really nice atmosphere with plenty of space and was nicely decorated for Christmas. The bedroom was spacious, clean and quiet. The bed was very roomy and comfortable. All in all we enjoyed our stay and will happily revisit again in the future.
1 nacht verbleven in december 2022

10/10 – Uitstekend

Ian

1 nacht verbleven in december 2022

6/10 – Redelijk

Sally

Zakenreiziger
Positief: Comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2022

10/10 – Uitstekend

Phil

1 nacht verbleven in oktober 2022