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Beoordelingen van Craigshire Suites

3 out of 5
Craigshire Suites
1881 Craigshire Rd, Maryland Heights, MO

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 336 van 1107 beoordelingen" "
Gastenscore: 8 - Goed. 311 van 1107 beoordelingen" "
Gastenscore: 6 - Redelijk. 167 van 1107 beoordelingen" "
Gastenscore: 4 - Matig. 110 van 1107 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 183 van 1107 beoordelingen" "

7,2/10

Netheid

8,0/10

Personeel en service

6,8/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

5,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Richard S

Negatief: Staat van de accommodatie en faciliteiten
Very noisy neighbors paper thin walls in could hear people walking around upstairs in all hours of the night
1 nacht verbleven in mei 2024

8/10 – Goed

Teresa

Positief: Netheid, voorzieningen
Great customer service
7 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Kaylen

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I checked in and checked right back out- i was reluctant to even check in because of how the property looked when i pulled up. These are run down apartments surrounded by very sketchy looking individuals. As soon as we walked in our room we were hit with the smell of cigarette smoke (a non smoking room) I’m 4 months pregnant and didn’t want to be sick or risk my babies life so we left immediately. There is no front desk so we had to talk to a lady through a zoom video meeting. She was extremely short and unfriendly. Don’t waste your time or money staying here. Very scary. Dont trust the 7 stars- they’ve obviously paid for good reviews.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Alex

Negatief: Netheid, staat van de accommodatie en faciliteiten
At this property if you check in after hours you have to go through a operator on a virtual kiosk, my room needed to be redone like the carpet was long over do for new carpet there was a questionable stain on the carpet that might have been blood, the area this hotel was in was cool, fyi if your looking for a cheap hotel for a night pass this one up and go with extended stay or best western
1 nacht verbleven in april 2024

8/10 – Goed

Kathleen

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
A bit far from restaurants.
1 nacht verbleven in april 2024

6/10 – Redelijk

Timothy

Positief: Netheid, staat van de accommodatie en faciliteiten
Well to tell he truth i was creeped out there was a women out side the door to my room the whole night with a b a bunch of boxes and she was there every time i opened the door i could not get a hold of anyone in the office and couldn't sleep
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Christine

Reisde met familie
Negatief: Voorzieningen
Discusting, dirty,massive gagging smoke s.ell, dirty sheets, poor maintain ence, aweful virtual che k in, hard to find room, very run down. I would rathersleep in my car.
1 nacht verbleven in april 2024

6/10 – Redelijk

Kobe

1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Nikeriya

1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Cory

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Onsite staff was very friendly. But this property has major issues such as odorous rooms, cleanliness of the surfaces and sheets. It was endured but I won’t book again.
2 nachten verbleven in januari 2024
Reactie van Katherine op 2 feb 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 – Ontzettend slecht

J

1 nacht verbleven in januari 2024
Reactie van Katherine op 2 feb 2024
Thank you for your feedback. Upon further investigation we found that you did not stay in our rooms as you did not want to provide Identification and credit card upon arrival according to your message. Have a great day!

2/10 – Ontzettend slecht

Stephen

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
I went through a third-party Orbitz to book the room and when I got there to check in, they decided to ask for $100 deposit which I didn’t have $100 to hold for them so therefore they would let me check in and they went on a ticket with my money for the booking as well I went to return it I give it back so I was left stranded to sleep in my car and they did not care because they said it’s policy but their policy was not located or no or acknowledged or printed anywhere in the third-party for customers to see if I would have known that maybe I would’ve had the money and I would’ve been stranded, but that was information that was unknown. Do not recommend this place , they leave out information
1 nacht verbleven in januari 2024
Reactie van Katherine op 2 feb 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

8/10 – Goed

Amarietta

1 nacht verbleven in januari 2024
Reactie van Katherine op 2 feb 2024
Thank you for your feedback!!

2/10 – Ontzettend slecht

James

Negatief: Comfort kamer
Waited in the lobby for ten minutes…the monitor was not working. Had to call and finally reached someone who didn’t speak english well. You should alert people that the guest will never see a human during check in. I’m going to blast you on social media.
1 nacht verbleven in januari 2024
Reactie van Katherine op 2 feb 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

8/10 – Goed

Crystal

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Katherine op 2 feb 2024
Thank you for your feedback!!

8/10 – Goed

Dashia'Nera

2 nachten verbleven in januari 2024
Reactie van Katherine op 2 feb 2024
Thank you for your feedback!!

2/10 – Ontzettend slecht

Freddie

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We stayed there four years ago and it was very nice. They no longer have breakfast although it was listed. No kitchen supplies although it was listed. The room they gave us was dirty, we left I would not stay there the whole area was dirty and need a lot of maintenance.
7 nachten verbleven in december 2023
Reactie van Katherine op 2 feb 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

6/10 – Redelijk

wane

I like the room and it was clean but it had a heavy smell of cigarettes in the outside was just so dirty and dog poop was everywhere that's what I didn't like
1 nacht verbleven in januari 2024
Reactie van Katherine op 2 feb 2024
Thank you for your feedback. We are glad that you liked the room. We will work hard to address the areas of trash and dog feces. Thanks for letting us know.

4/10 – Matig

Demetria

Straighten up
In the room was ok could use a vacuum but the outside presentation was horrible trash everywhere outside
1 nacht verbleven in december 2023
Reactie van Katherine op 2 feb 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

10/10 – Uitstekend

Kiele

1 nacht verbleven in december 2023
Reactie van Katherine op 2 feb 2024
Thank you for your feedback!! We are glad you enjoyed your stay and look forward to your next visit!!

2/10 – Ontzettend slecht

Tahji

2 nachten verbleven in december 2023
Reactie van Katherine op 2 feb 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

10/10 – Uitstekend

Jesse

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
👍
1 nacht verbleven in december 2023
Reactie van Katherine op 19 dec 2023
Thank you so much for your feedback! We are glad you enjoyed your stay and look forward to your next visit to St. Louis!!

10/10 – Uitstekend

Eric

Positief: Netheid, comfort kamer
1 nacht verbleven in november 2023
Reactie van Katherine op 19 dec 2023
Thank you so much for your feedback! We are glad you enjoyed your stay and look forward to your next visit to St. Louis!!

2/10 – Ontzettend slecht

Jacqueline

1 nacht verbleven in oktober 2023
Reactie van Katherine op 23 nov 2023
We're sorry you are unhappy and not understanding why you continue to extend your stay if you are so unhappy. Please stop by the desk if you would like to discuss.

10/10 – Uitstekend

Guillermo

1 nacht verbleven in november 2023
Reactie van Katherine op 23 nov 2023
Thank you for your feedback! We are glad you enjoyed your stay! We look forward to your next visit to St. Louis!

2/10 – Ontzettend slecht

Jane

Negatief: Comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Katherine op 23 nov 2023
Thank you for your feedback. We are sorry you were unhappy-we'll work hard to address the areas of your concern.Thanks for letting us know.

2/10 – Ontzettend slecht

Lea

Negatief: Netheid, staat van de accommodatie en faciliteiten
I didn’t even go inside to check in the outside was filthy and the people that were hanging out around the property made me feel unsafe
1 nacht verbleven in oktober 2023
Reactie van Katherine op 1 nov 2023
Thank you for your feedback. We are sorry you were unhappy. Thank you for letting us know.

4/10 – Matig

Bryan

Negatief: Staat van de accommodatie en faciliteiten
Not very good
1 nacht verbleven in oktober 2023
Reactie van Katherine op 1 nov 2023
Thank you for your feedback. We are sorry you were unhappy - we'll work hard to address the areas of your concerns. Thank you for letting us know.

8/10 – Goed

Margreta

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Very nice suite for the price. Inside is nice. Sketchy looking at first outside. Apparently some people live here full time. But ending up being ok. I would stay here again
1 nacht verbleven in oktober 2023
Reactie van Katherine op 1 nov 2023
Thank you for your feedback. We are glad you enjoyed stay and look forward to your next visit!!

2/10 – Ontzettend slecht

Margaret

Reisde met familie
Negatief: Netheid, comfort kamer
Worst "hotel" I've every stayed at
This property was absolutely awful. (I had stayed there previously when it was a Residence Inn.) I arrived after 8:00, and it was already dark. I couldn't believe it when I discovered the lobby isn't even open ALL WEEKEND! I had to check in at a kiosk in the vestibule, with a clerk who wasn't even on property, and was probably in a different country. After checking in and receiving my key from the kiosk machine, I then drove around to my room. There was trash all over the property, and many of the units looked like they are now apartments. There were Halloween decorations on many of the doors and railings, and bicycles, skateboards, desks, tables and other items laying outside of many units. The back of the property, where my room was, was very poorly lit. When I got to my room, I noticed that there were several pieces of particle board leaning up against the wall next to my door. There was also a file cabinet/nightstand with coins on top of it sitting outside the door, as well as trash. Also, the stairs leaning up to the room were quite uneven and one was broken. Photos from the room are attached. The room smelled terrible, and both the tile floor and carpet were sticky. Unlike the photo from the property, there were zero utensils, cups, or plates in the kitchen. The couch was dirty and had no throw pillows. There was no way I would sit on it, and the only other chair was the desk chair, which was dirty. Overall, the room was stinky, filthy, and unacceptable.
1 nacht verbleven in oktober 2023
Reactie van Katherine op 19 okt 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 – Ontzettend slecht

Leticia

Negatief: Netheid, voorzieningen
Very dirty property. They advertise breakfast and coffee but when you get there they don’t have either. It’s says it’s a hotel but they don’t run it like one.
2 nachten verbleven in september 2023
Reactie van Katherine op 19 okt 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
When we first walked into the room all you smelled was stale cigarettes.
1 nacht verbleven in september 2023
Reactie van Katherine op 3 okt 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

6/10 – Redelijk

Kristy M

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Netheid
It was very noisy at night. You could here everything from the apartment above. Including the 2 am fight with the girlfriend who was called names I will not repeat on here. Thankfully my small kids were asleep.
2 nachten verbleven in september 2023
Reactie van Katherine op 3 okt 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 – Ontzettend slecht

Asia

1 nacht verbleven in september 2023
Reactie van Katherine op 19 okt 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

10/10 – Uitstekend

Chris

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Employees were very helpful and friendly they made my experience well worth it
1 nacht verbleven in september 2023
Reactie van Katherine op 3 okt 2023
Thank you so much for your feedback! We are so glad that our staff were able to help you. We look forward to your next stay in St. Louis!!

2/10 – Ontzettend slecht

Deborah

1 nacht verbleven in september 2023
Reactie van Katherine op 19 okt 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 – Ontzettend slecht

Joyce

2 nachten verbleven in september 2023
Reactie van Katherine op 19 okt 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

8/10 – Goed

Tim

1 nacht verbleven in september 2023
Reactie van Katherine op 3 okt 2023
Thank you for your feedback! We are glad you enjoyed your stay and we look forward to your next visit to St. Louis!!

2/10 – Ontzettend slecht

Philip

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
We actually didn’t spend the night. The unit they gave us smelled very bad and inside out didn’t seem clean. Very poorly maintained. We had nightmares at the thought of staying there! Sorry to be so brutally honest, but I can’t recommend it!
1 nacht verbleven in september 2023
Reactie van Katherine op 3 okt 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

4/10 – Matig

Jeff

Negatief: Netheid
Craigshire nightmare
The place use to be very nice, but now they have long term people almost like an apartment complex. There are trailers with scrap metal on them. They put me right next to the basketball court after i had asked to move the first night. They said they would take care of it but it went on till 2 in the morning if not later each night. They no longer do breakfast, there is no front office person it is all done by a computer. The room had no utensils or anything. Had 2 wine glasses. The ice maker didnt work and a very poor job cleaning as there was trash behind the night stand. The only nice thing is the bed was supper comfortable. Other than that i wont be going back.
2 nachten verbleven in september 2023
Reactie van Katherine op 3 okt 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

10/10 – Uitstekend

Wayne

Positief: Netheid, staat van de accommodatie en faciliteiten
Had a good time
2 nachten verbleven in september 2023
Reactie van Katherine op 3 okt 2023
Thank you for your feedback! We are glad you enjoyed your stay and we look forward to your next visit to St. Louis!!

2/10 – Ontzettend slecht

Stacy, st louis

1 nacht verbleven in september 2023
Reactie van Katherine op 19 okt 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 – Ontzettend slecht

Connie

Negatief: Netheid
Awful! When u check in u have to talk to a person on video. The area around the place , was trashy looked like i was in a refugee camp. Not very clean in the suite . The only positive was the bed was comfortable.
1 nacht verbleven in september 2023
Reactie van Katherine op 3 okt 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. We are glad you enjoyed the comfortable bed. Thanks for letting us know.

6/10 – Redelijk

gopal

Negatief: Netheid, staat van de accommodatie en faciliteiten
1. They assigned a room that was not on the map. The virtual front desk did not have a method to show a new layout that they claimed shows 121 Missing/Poor front desk services.
3 nachten verbleven in september 2023
Reactie van Katherine op 3 okt 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 – Ontzettend slecht

RaCelle

I booked a room online and no where online does it say anything about deposit. They then proceed to say that it must be a physical card and won’t accept one from Apple wallet. So I have already paid for a room that can’t be used. They tell me they are cancelling it on their end but I can’t receive a refund because they have a policy that’s not posted. Said it’s everywhere but I was able to book a hotel down the street without a deposit.
1 nacht verbleven in september 2023
Reactie van Katherine op 3 okt 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

6/10 – Redelijk

Mel

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Katherine op 3 okt 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

8/10 – Goed

Emily

Reisde met partner
It’s okay overall.
2 nachten verbleven in augustus 2023
Reactie van Katherine op 3 okt 2023
Thank you for your feedback! We are glad you enjoyed your stay and we look forward to your next visit to St. Louis!!

2/10 – Ontzettend slecht

TERRY, Port Orchard

Negatief: Netheid, voorzieningen
First is an security defense to match Ft. knox...no person, just a machine kiosk in a small locked room. Finally got to my room. These are not "hotels" as we think of them..they are abandoned "dwelling" units from the '60s projects...updated no doubt, but still old. The kitchen and bathroom area were dirty...and worse yet: THE WHOLE HOUSE STANK OF CIGARETTE SMOKE! I didn't even stay there, just turned around, returned my key card, and found another legit hotel.
1 nacht verbleven in augustus 2023
Reactie van Katherine op 3 okt 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

10/10 – Uitstekend

Erica

Zakenreiziger
Positief: Netheid, comfort kamer
Very spacious and clean. Nice root also live in what a great combination.
1 nacht verbleven in augustus 2023
Reactie van Katherine op 28 aug 2023
Thank you so much for your feedback!! We are glad you enjoyed our spacious and clean rooms.Thank you for letting us know of your stay!!

4/10 – Matig

Lanisha

Zakenreiziger
Negatief: Netheid, voorzieningen
The check in process is inconvenient! I understand for safety purposes they would need a third party during certain hours, because I did check it towards midnight, but that process was very inconvenient and very tedious. The room also smells like smoke, and you can tell that it was poorly cleaned. if you need something just for one night and you don’t really have a preference on which our room looks like this is the perfect place. This place used to be a hawthorns, which was a horrible hotel to begin with, and was taken over by the new place. I think this hotel is also a permanent place for multiple families to live in due to the stuff on the porches and the entrance to some of the hotel rooms. I slept on the top of the covers because I was worried about bedbugs and the carpet was moist to the touch.
1 nacht verbleven in augustus 2023
Reactie van Katherine op 3 okt 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.