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Beoordelingen van MainStay Suites St. Louis - Galleria

2.5 out of 5
MainStay Suites St. Louis - Galleria
8011 Galleria Parkway, Richmond Heights, MO

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 244 van 598 beoordelingen" "
Gastenscore: 8 - Goed. 174 van 598 beoordelingen" "
Gastenscore: 6 - Redelijk. 83 van 598 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 598 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 52 van 598 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Idameise

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Lorsten

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love the price and the location. The area was quiet and conveniently located near the areas I wanted to visit. The Galleria shopping center was just a block away. I love the size of the apartment and the kitchen was an added bonus. It came with a large, clean bathroom. I liked the private entrance into the apartment with parking just outside the door. It was "home away from home." I will definitely stay there again.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Chelsea, Toledo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice rooms
1 nacht verbleven in april 2024

10/10 – Uitstekend

Heather

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was super nice and kind when we checked in and out. The room was clean and also quiet. We were able to park right outside our room. I would stay here again and recommend this property.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Karon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The service
5 nachten verbleven in april 2024
Reactie van Kimberly Yancey, General Manager op 23 apr 2024
Thank you, Karon, for your positive review. We hope to welcome you back again very soon.

6/10 – Redelijk

Robert, Berkeley

Positief: Personeel en service
It wasn’t the cleanest and if you stay there make sure you get a room on the second floor
3 nachten verbleven in april 2024
Reactie van Kimberly Yancey, General Manager op 23 apr 2024
Hello Robert, we're sorry to hear of your experience. We hope to welcome you back again soon providing you with our highest standards of cleanliness.

10/10 – Uitstekend

barbara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect for my needs
2 nachten verbleven in april 2024
Reactie van Kimberly Yancey, General Manager op 23 apr 2024
Thank you, Barbara, for your positive review. We are grateful for your comments and we look forward to welcoming you again soon.

8/10 – Goed

Benjamin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Kimberly Yancey, General Manager op 23 apr 2024
Thank you for your review. We hope to welcome you back soon!

10/10 – Uitstekend

Jim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
These were like studio apartments. There is a lot of room a full kitchen and the bed was really comfortable.
3 nachten verbleven in maart 2024
Reactie van Kimberly Yancey, General Manager op 23 apr 2024
Thank you, Jim, for your positive review. We hope to welcome you back soon!

2/10 – Ontzettend slecht

Antonio

Negatief: Netheid
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Dia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was nice. Very spacious. Location was great. Not too far from attractions in St. Louis. It's right next to the metro station which is convenient if you like to take public transportation. We would definitely stay here again.
3 nachten verbleven in maart 2024
Reactie van Kimberly Yancey, General Manager op 23 apr 2024
Thank you, Dia, for your positive review! We hope to welcome you back soon!

8/10 – Goed

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel all around was up kept and clean. Staff was very friendly and helpful. Would have given 5 stars, but they were changing names and no longer serve breakfast.
2 nachten verbleven in maart 2024
Reactie van Kimberly Yancey, General Manager op 23 apr 2024
Thank you for your positive review and for your constructive feedback. We look forward to welcoming you again soon.

6/10 – Redelijk

Annmarie

Reisde met familie
The card key didn’t work each day I tired and had to go back to the office. Very inconvenient.
2 nachten verbleven in februari 2024
Reactie van Chris - Regional Director op 28 feb 2024
Hello Annmarie, I am so sorry that happened to you. We know that it's an issue that we have to resolve. I'm happy to say that the property will begin a refresh in April of this year, and all new locks are on that scope. We are very thankful that you chose to stay with us and I hope you don't let this experience dissuade you visiting us again in the future.

2/10 – Ontzettend slecht

Chalonda

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Donisha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice quiet,front desk worker James was awesome
2 nachten verbleven in februari 2024
Reactie van mfratta op 19 feb 2024
Hi DonishaThank you for your review, we loved to hear you enjoyed your stay with us. We hope to see you soon in the near future. We will be happy to serve you!

6/10 – Redelijk

Mark

Positief: Netheid, voorzieningen
Water pressure not very good, also appeared to be short staffed (not unusual) during holiday. Towels and linens were not changed during 4 day stay. Gave it average rating, not great, not terrible.
4 nachten verbleven in november 2023

8/10 – Goed

Nikos

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Convenient location and friendly staff but rooms are dated.
3 nachten verbleven in november 2023

6/10 – Redelijk

Jane

Reisde met partner
Positief: Netheid, personeel en service
Staff was kind and friendly. Other guests made too much noise late at night in the parking lots.
2 nachten verbleven in november 2023

4/10 – Matig

russell

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Room had a bar of soap that had been used. The night I was there a party went on all night in an upstairs unit. Poorly trained desk staff. A hold for incidentals that is still on my card a week later because my check out wasn’t processed properly. Good location but I won’t be staying here again.

10/10 – Uitstekend

LUIS

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Just an ok hotel stay. Not all the appliances worked and the tv channel selection was poor.
3 nachten verbleven in november 2023

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Needs maintenance
The HVAC unit made loud noises all night which kept us up and the light in the kitchen didn't work
1 nacht verbleven in november 2023

8/10 – Goed

Byung-Hoon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best part in this hotel was the breakfast.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Barbara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was very relaxing. Staff members were nice and helpful. When we visit St Louis again this is were we will stay!!!
2 nachten verbleven in november 2023

10/10 – Uitstekend

Shellie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

AUDREY

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I found the staff to be exceptionally friendly and helpful, going beyond what was required to make our stay so peaceful and relaxing.
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

Carolyn

1 nacht verbleven in oktober 2023

6/10 – Redelijk

Martha, Mount Pleasant

Positief: Personeel en service
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Denette

Reisde met familie
Negatief: Netheid
The check in and check out was easy. The staff at the front desk were nice and friendly. We did not like the stopped up shower. There was so much hair clogged up in the drain that the water would not drain. I cleaned it out using several paper towels. The part under the silver plate over the drain was filthy. Also there was hardly any food offered at breakfast. There was not much variety or very much food at all when we went early or later. The breakfast was very disappointing.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Ranada

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Emmalee

Reisde met familie
Positief: Voorzieningen
Was a nice place to stay felt like home and felt safe and secured
1 nacht verbleven in september 2023
Reactie van s op 3 okt 2023
We are happy you enjoyed your stay with us.

8/10 – Goed

Barry

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Living room area to relax and watch tv
1 nacht verbleven in september 2023
Reactie van 3 op 3 okt 2023
We hope we can welcome you back soon.

2/10 – Ontzettend slecht

Tierra

Negatief: Netheid, personeel en service
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Oxana Nicole, Fort Walton Beach

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Horrible. Loud parties and twerking on parking lot. We couldn’t sleep till 3am. Don’t recommend
2 nachten verbleven in september 2023
Reactie van a op 3 okt 2023
We are so sorry about the parties. This is not normally what goes on here we have a one warning policy after the first warning you are told to leave with no refund. Vwery sorry about your experience,

8/10 – Goed

Elizabeth W.

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van e op 3 okt 2023
We are happy you enjoyed your stay.

4/10 – Matig

Karen

Not well lit around buildings and had to park a long distance from my car until they changed my room due to a key card issue. Not a good experience overall.
1 nacht verbleven in september 2023
Reactie van q op 3 okt 2023
I am sorry about the lighting, I have not had a complaint about it yet, but will have engineering go around building to see what we can do to increase visibility.

4/10 – Matig

Reva

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
It was ok.. but not booking again..
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Michele

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
What happened to the beautiful properties of Marri
The room was filthy. This is not at all what I have come to expect of Marriott. I was very disappointed and so not be staying there again. The doors were nasty. There was so much filth, beyond dust on the vents, lamp shades. There were bugs. It was gross. I felt like I was staying in a cheap hotel.
1 nacht verbleven in september 2023

4/10 – Matig

Jennifer

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2023

6/10 – Redelijk

Pam

1 nacht verbleven in september 2023

6/10 – Redelijk

Tenisha

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
Nice place and stay but there needs to be better
Upon entering the room there were balled up paper and old water bottles in the windows, under the bed in the second bedroom And there where tons of fake money all over the place which made fun for the kids to find but I was having a fit because only the Lord knows where it had been.
I was a housekeeper and all pullout beds were pre made but this is how this bed was
1 nacht verbleven in september 2023

8/10 – Goed

Desiree

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cozy dwelling
Inside definitely looks better than the outside!! Everything was clean, bed was comfortable. No complaints. Would book again.
1 nacht verbleven in augustus 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid
4 nachten verbleven in augustus 2023

4/10 – Matig

Mausumi

Zakenreiziger
Negatief: Personeel en service
We have checked in on 8/19 and the person at the reception was not at all professional. Later from room request two blankets and in repose that person asked me go at front desk and collect blankets. He was very rude and unprofessional, will never stay again
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Ying

Positief: Netheid, personeel en service
Clean, staff were helpfull.
2 nachten verbleven in augustus 2023

4/10 – Matig

Sunghyun

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Clean and good staff but poor service. Not enough food for their guests for complimentary breakfast. The property is so old that it has low water pressure and bad drainage.
2 nachten verbleven in augustus 2023

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
3 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Sochie

2 nachten verbleven in juli 2023

8/10 – Goed

cindy

3 nachten verbleven in juli 2023