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Beoordelingen van Red Lion Inn & Suites Pontoon Beach

2.5 out of 5
Red Lion Inn & Suites Pontoon Beach
1240 E Chain Of Rocks Rd, Granite City, IL

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 11 van 26 beoordelingen" "
Gastenscore: 8 - Goed. 5 van 26 beoordelingen" "
Gastenscore: 6 - Redelijk. 5 van 26 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 26 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 26 beoordelingen" "

8,0/10

Netheid

8,6/10

Personeel en service

7,4/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jean

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024

6/10 – Redelijk

Zachary

Reisde met partner
Positief: Personeel en service, voorzieningen
The staff was all really nice. There was some issues with the room but overall was fine.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Pongkarn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Tamara

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Limpia y olorosa
2 nachten verbleven in april 2024

10/10 – Uitstekend

KAROLINA

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay exceeded my expectations! Staff were very nice. Pet fee was a reasonable price (more hotels should be like that and not have to pay almost another night in pet fees) Room was clean. Hot water with good pressure. Breakfast was simple but had something for everyone!
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

David

1 nacht verbleven in april 2024

4/10 – Matig

Mike

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The bed was rock hard. It had no blankets. The heater didn’t work. No rugs or carpet so tile floor was very cold. The washer and dryer did work well. Keys kept getting erased. Not the most pleasant place to stay. They did give us more blankets and a space heater which made it better.
2 nachten verbleven in april 2024
Reactie van Guest Relations op 15 apr 2024
Dear Mike,Thank you for choosing to stay with us and share your feedback. It was our pleasure to fulfill your request for additional amenities. Our team will address the concerns with your room's heater to ensure it is working as it should. It is our goal to deliver a seamless and comfortable stay to our guests. Should you travel back this way again, we would be delighted to show you an even better stay. Come back soon.

8/10 – Goed

Mayte

1 nacht verbleven in april 2024

10/10 – Uitstekend

Jessie

Positief: Voorzieningen
Room very clean
1 nacht verbleven in april 2024

8/10 – Goed

Aaron

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Red Lion Inn and Suites was decently clean. The bathroom, floor, desktop surface, fridge and microwave. I appreciate that the room doesn't smell like smoke. The hallway however, smell musky. I had two separate reservations and the front desk staff was nice enough to allow me to keep the same room. The negative part is that the entire time we were there, the room floor never stopped vibrating due to the freeway next to it. It's way worse when it's a truck. In addition, indoor pool and ice machine doesn't work. Free breakfast was decent.
1 nacht verbleven in maart 2024

4/10 – Matig

Caleb

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
My top lock was missing on my door, and my room looked so cheap you could also hear a conversation from right outside the door since there was no seal at the bottom of the door.
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 29 mrt 2024
Dear Caleb,Please accept our apologies for any upkeep or noise concerns during your visit, as both matters are very important to us. All of your comments will be discussed with our maintenance team and we'll be sure to make improvements where necessary. It is our hope that you'll consider giving us another chance in the future.

8/10 – Goed

Rachel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a very comfortable stay. We will stay there again.
2 nachten verbleven in maart 2024

6/10 – Redelijk

Rechil

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

6/10 – Redelijk

Jeremy

Reisde met partner
Positief: Netheid, personeel en service
The room we were in was freshly remodeled, but still had a little hint of smoke. Only 8” innerspring mattress that was hard. The environment surrounding the hotel is pretty rough. We saw a fight breakout in the morning in the parking lot in front of the hotel. There was no gym so we walked in the parking lot but felt unsafe. Hotel staff were nice, clean cut and courteous though.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Gabrielle

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Amazing and friendly staff! Comfortable beds and very clean rooms!
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Katelyn

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I'm waiting for my security deposit back from the first time I stayed here on December 30-December 31, 2023. I'm also waiting for my security deposit AND one night refunded from when I stayed on January 16, 2024. I paid for 2 nights but then I was called into work on January 17, 2024 & ended up having to check out at 10:30 am on January 17, 2024. So I was told I would be refunded for the night of January 17, 2024 - January 18, 2024 PLUS the deposit from that trip. I have received nothing from either trip. Nothing was wrong with my room whenever I checked out. So I'm not sure what the best way to handle this is but I'm owed well over 200$ & have been for almost 2 months

8/10 – Goed

Odiseo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in februari 2024

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Bathroom was very smell. There was a very strong smell as you entered the building. The staff were friendly but inattentive. Needed to tell them that they were out of items in the breakfast buffet. Key card stopped working the night of check in. Room was cold but unable to adjust the heat in the room. Fire extinguishers in hallway all expired in 2022.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Jose

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms, friendly staff. Easy parking for truckers. Parking well lit at night. Very pleased.
1 nacht verbleven in januari 2024

8/10 – Goed

Robert L

1 nacht verbleven in december 2023

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was in a convenient off hwy setting, easy to spot, but away from traffic. Bud, the manager, was very friendly and accommodating.
1 nacht verbleven in april 2021
Reactie van Sam PAtel op 1 feb 2024
Thank you so much for your review! We're delighted to hear that you found our location convenient and easy to access, while still being away from traffic noise. We're especially happy that you had a positive experience with our manager. He strives to make all our guests feel welcome and accommodated, and your feedback means a lot to him.We hope to welcome you back again soon!