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Beoordelingen van SureStay Plus by Best Western Fenton

2.5 out of 5
SureStay Plus by Best Western Fenton
1680 Fenton Business Park Ct, Fenton, MO

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 271 van 774 beoordelingen" "
Gastenscore: 8 - Goed. 248 van 774 beoordelingen" "
Gastenscore: 6 - Redelijk. 114 van 774 beoordelingen" "
Gastenscore: 4 - Matig. 80 van 774 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 61 van 774 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

6,4/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Michael, Cape Coral

Positief: Voorzieningen
Sweet
1 nacht verbleven in mei 2024
Reactie van Hiral, GM op 21 mei 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, SureStay, Fenton MO

10/10 – Uitstekend

Hasan

Positief: Netheid, personeel en service en voorzieningen
Good very good
1 nacht verbleven in april 2024
Reactie van Hiral, GM op 21 mei 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, SureStay, Fenton MO

8/10 – Goed

Jeff

Negatief: Personeel en service
Last minute option
1 nacht verbleven in mei 2024
Reactie van Hiral, GM op 8 mei 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, HiralGM. SureStay, Fenton MO

8/10 – Goed

Jose

Positief: Netheid, personeel en service en voorzieningen
This property is going through renovation, so a bit dusty to be expected. Staff was pleasant, good breakfast, comfortable beds and clean rooms. Close to mayor highways intersections that will lead you any where you want to go. Overall for a working stay, it's pleasant. offers a gym, enough to keep up with your exercise.
3 nachten verbleven in april 2024
Reactie van Hiral, GM op 4 mei 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an outstanding rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am so happy to hear you enjoyed our free continental breakfast.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, SureStay, Fenton MO

8/10 – Goed

Anna

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Everything is run down, bathroom sink was dirty, bad smell in room that makes my throat close up and extremely outdated. Haven’t seen the breakfast yet.
1 nacht verbleven in april 2024
Reactie van Hiral, GM op 28 apr 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are sorry that the bathroom in you room needed little more attention. We are trying to make your experience the greatest by remodeling our hotel at the moment. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, GM, SureStay, Fenton Mo

6/10 – Redelijk

Ami

Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We were disappointed because it was under construction. The reason for choosing this hotel was to use the pool, it was closed
1 nacht verbleven in april 2024
Reactie van Hiral, GM op 28 apr 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

2/10 – Ontzettend slecht

Jennifer

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
BEWARE: Booked through Expedia in January 2024 but property also charged the mandatory card on file for a night’s stay as well. Spoke to a manager after seeing the charge and they refunded it only to again charge it weeks later. Also construction was going on during stay which was very inconvenient and the property was not clean. Complimentary breakfast was run by the construction workers who were working on the property instead of hotel staff.
Reactie van Hiral, GM op 10 apr 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

10/10 – Uitstekend

Devin

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Was in the process of getting renovated so wasn't perfect. But the staff was incredibly helpful and really cared
2 nachten verbleven in april 2024
Reactie van Hiral, GM op 10 apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am so happy to hear that our outstanding staff met your expectations.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, SureStay, Fenton MO

10/10 – Uitstekend

James J

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, convenient, friendly staff
1 nacht verbleven in april 2024
Reactie van Hiral, GM op 8 apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am so happy to hear that our outstanding staff met your expectations.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, SureStay, Fenton MO

8/10 – Goed

Gennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loud neighbors. I did reccomend this hotel to my daughter and son-in-law and they had one bad experience after another on the day I checked out. They paid twice what I paid and had so many negative things happen. Their names are Sarah & Cole Worley. I think they deserve a refund.
1 nacht verbleven in april 2024
Reactie van Hiral, GM op 8 apr 2024
Dear Guest,Thank you for the feedback regarding your stay! We apologize for the loud noise from your neighbor. We have forwarded your comments to our operations manager for review. I am sorry your daughter paid higher rates, room rates vary based on type of room you book. Our rates may be lower during weekdays however weekend rates vary based on demand.We hope to see you again upon your return to the area!Hiral,GM, SureStay, Fenton MO

6/10 – Redelijk

Theron, Stella

Zakenreiziger, Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Construction in process, lack of parking, mattresses were very hard. Breakfast was spotty with offerings, attendant was not very attentive to the items that were out. Toilet ran unless the handle was jiggled. Shower was nice, water was as hot as I wanted it to be. Fridge and micro were nice to have and worked.
2 nachten verbleven in april 2024
Reactie van Hiral, GM op 8 apr 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

6/10 – Redelijk

Amanda

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van Hiral, GM op 9 apr 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, SureStay, Fenton MO

2/10 – Ontzettend slecht

Sara

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
While waiting to check-in in a line 4 deep, two guests came to desk to ask for replacement comforters because room comforters were dirty. They were not in the same room as one was behind me in line and approached the counter with the same request. Room was dirty. No soap by sink. Plastic cup in the trash. No remote for tv. Was a horrible experience and I am really disappointed and upset that I paid extra for a brand of hotel that I thought would be decent.
1 nacht verbleven in april 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,Thank you for taking the time to share your experience regarding your stay at the SureStay, Fenton MO; your response was forwarded to me for follow up.First and foremost, I would like to thank you for taking the time to let us know about the concerns surrounding your stay. Please know that the feedback you provided regarding your stay did not fall upon deaf ears; and I will personally follow up with our Director of Operations to address your disappointments.At this time, I can only sincerely apologize that your experience was less than flawless, which is disappointing to me as well.I genuinely hope we have the opportunity to welcome you back to our hotel at some point in the near future.Sincerely,Hiral,GM, SureStay, Fenton MO

2/10 – Ontzettend slecht

Jarrod

Reisde met familie
Negatief: Voorzieningen
I called ahead to make sure their indoor pool was open I was told yes but upon checking in was told the pool is closed for renovations. We drove and extra 15 miles out of our way, paid over $50 more to stay in a hotel with a pool with our 2 kids just to be lied to and no use of a pool! My kids are upset to say the least!
1 nacht verbleven in april 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

6/10 – Redelijk

Amber

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral, SureStay, Fenton MO

8/10 – Goed

Gerry

Reisde met familie
Positief: Netheid
The property is a nice property and has nice suites. during our visit It look like the hotel was in the process of renovation and upgrades. There where a few issue we had during our visit. The furniture in the suite needed to be replace, the tv stand dresser drawer keep sliding open, the drain out in the bathtube was slow draining. But the suite was nice, spacious and clean. The attendants were very nices.
2 nachten verbleven in maart 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

6/10 – Redelijk

Kacy

Reisde met partner
Positief: Netheid, voorzieningen
Some staff (guy) was minding the counter but was focused on the conversation on the phone in some language loudly. Did not have latitude to engage the customer. This was my first time not being able to understand the experience of all the times I stayed here. This was the first time I felt worried for safety of my car. A guest was sitting outside having gotten a discounted room and was asking to use the phones of other guests. I utilized this place because it's close to my family but now I am thinking of other options .
2 nachten verbleven in maart 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest, We would like to thank you for taking the time to complete our online survey. I am so sorry you did not feel safe at our property. Safety of our Guest is our top priority and please rest assure we are taking appropriate measures to ensure our guest stay safe at our hotel.Thank you for giving us the opportunity to serve you.Kind regards, HiralGM,SureStay, Fenton MO

2/10 – Ontzettend slecht

Brittany

Zakenreiziger, Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
When I arrived I had to wait 15 minutes or longer to get my room key! I was exhausted and there was no one at the desk! Once i got a room I was so tired I went right to sleep, when waking up to shower it was not clean, the toilets are not clean, hair in the bathroom that wasn't mine, what looks to be blood on the wall by the sink. Very unclean and uncomfortable.
1 nacht verbleven in maart 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,Thank you for taking the time to share your experience regarding your stay at the SureStay, Fenton MO your response was forwarded to me for follow up.First and foremost, I would like to thank you for taking the time to let us know about the concerns surrounding your stay. Please know that the feedback you provided regarding your stay did not fall upon deaf ears; and I will personally follow up with our Director of Operations to address your disappointments.At this time, I can only sincerely apologize that your experience was less than flawless; which is disappointing to me as well.I genuinely hope we have the opportunity to welcome you back to our hotel at some point in the near future.Hiral,GM, SureStay, Fenton MO

4/10 – Matig

cherish, pinckneyville

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was in the middle of renovations during my stay, hotel staff was hard to communicate with, room was clean.
1 nacht verbleven in maart 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

10/10 – Uitstekend

Roger

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Even though being remodeled, room was still very nice and quiet for the price.
1 nacht verbleven in maart 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 – Uitstekend

Ronnie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic property with almost direct access to 44 hwy, staff is always nice and attentive to any questions or concerns
2 nachten verbleven in maart 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 – Uitstekend

Ian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The maid was pretty and nice.. was ganna say something to her but I backed out because I got scared. Everything thing was great here no issues ... 5 out of 5 stars. I was thinking maybe they should put some 85 inch flat screens in here and some memory foam mattresses...
1 nacht verbleven in maart 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

4/10 – Matig

Bridgett

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was dirty. The TV didnt work. The front counter attendant was rude. This was over priced.
1 nacht verbleven in maart 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are sorry the TV did not work in your room. We are currently in a process of renovating our hotel to make your experience better near future.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 – Uitstekend

Kenneth, APO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

8/10 – Goed

Sandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lot of remodeling supplies piled in the hallway. Other than that it was fine.
1 nacht verbleven in maart 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

10/10 – Uitstekend

Ronnie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Always a great expirence
1 nacht verbleven in maart 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 – Uitstekend

Tricia

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 – Uitstekend

Ronnie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff clean rooms
2 nachten verbleven in maart 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 – Uitstekend

Ronnie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in is always quick and easy, staff is AMAZING, rooms are spotless! Great hotel choice and it’s right off of 44.
1 nacht verbleven in maart 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

4/10 – Matig

Julianna

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

4/10 – Matig

Corina

Negatief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 – Uitstekend

Jeanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very helpful and making sure everything was taken care of that I needed from trying to figure out how to operate the television to switching rooms if everything wasn’t the way I needed it to be.
1 nacht verbleven in februari 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 – Uitstekend

Holly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Na
1 nacht verbleven in februari 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 – Uitstekend

Leigh A, Lansing

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were super friendly. Breakfast was good. Would like a little more variety. Overall a really nice stay.
4 nachten verbleven in februari 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
The pool is CLOSED! I booked this hotel for price-pool-breakfast. My kids were very disappointed and the hotel didn’t even tell us the pool was closed when we went to check in, the kids were in swim suits and we asked where the pool was.
1 nacht verbleven in februari 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on with the pool at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

10/10 – Uitstekend

Bradley

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 – Uitstekend

Cayson

Reisde met familie
Positief: Netheid, personeel en service
2 nachten verbleven in februari 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

2/10 – Ontzettend slecht

Jaden

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We ended up staying in multiple rooms because there were so many issues shoes. The second room they put us in had bags over the smoke detector because people were smoking in the room before us we had to let them know. The pool was closed down the the breakfast was stale. The whole hotel was dirty you could see dust in corners and on picture frames
2 nachten verbleven in januari 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,Thank you for taking the time to share your experience regarding your stay at the SureStay, Fenton MO your response was forwarded to me for follow up.First and foremost, I would like to thank you for taking the time to let us know about the concerns surrounding your stay. Please know that the feedback you provided regarding your stay did not fall upon deaf ears; and I will personally follow up with our Director of Operations to address your disappointments. We are Currently in a process of renovating our rooms to make your experience better near future.At this time, I can only sincerely apologize that your experience was less than flawless; which is disappointing to me as well.I genuinely hope we have the opportunity to welcome you back to our hotel at some point in the near future.Hiral,GM, SureStay, Fenton MO

10/10 – Uitstekend

austin, Carrollton

3 nachten verbleven in februari 2024
Reactie van Hiral, GM op 7 apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

2/10 – Ontzettend slecht

Keith

Negatief: Netheid, personeel en service
The property is out to get people out there money they told me before hand no smoking in the room because of the feee and do it outside so I agreed to the terms and don’t smoke in the room they still charge my card 300 dollars for smoking in the room and when asked by manger what smoke did they see and they said the smell of smoke was in the room and I explained to them that even if you smoke Outside and come inside you will still be carrying the smoke on you and they said they had evidence of me smoking and I told them look at the cameras and they would see me go smoke in my car and they said they won’t waste they time looking at it but charge my card for 300 is crazy worst experience in my life.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Sulayman

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean hotel, lots of good breakfast options and friendly staff.
2 nachten verbleven in december 2023

6/10 – Redelijk

Yanexis

Zakenreiziger
Positief: Personeel en service
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Garry

Positief: Netheid, personeel en service
Staff courteous, friendly, helpful. Room clean. Breakfast buffet offered several choices, plus very clean and comfortable.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Karen, Saint Louis

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Josh

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Improvements pending
I was told that the hotel was under renovations. So some of the amenities were not available. It wasn't a bad experience. Just not a complete experience
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Damon

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023

10/10 – Uitstekend

Pete

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Jack

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The staff at this hotel are very good. They want to make your experience good. Hotel has been around for a while so some areas are a little tired but maintained.
4 nachten verbleven in december 2023

8/10 – Goed

Rosemary

Positief: Netheid, personeel en service
The staff were very helpful and welcoming and the hot breakfast was good! The pool was closed, the hot water tepid and I couldn't get the shower handle to work.
1 nacht verbleven in december 2023