Exterieur

Beoordelingen van SureStay Plus Hotel by Best Western St Marys Cumberland

3 out of 5

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 310 van 798 beoordelingen" "
Gastenscore: 8 - Goed. 288 van 798 beoordelingen" "
Gastenscore: 6 - Redelijk. 108 van 798 beoordelingen" "
Gastenscore: 4 - Matig. 58 van 798 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 798 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Kees, Omgeving van het Westland

Leuk motel in een rustige omgeving.
Wij vonden het een fijn motel, zeker gezien de kamerprijs. De kamer was netjes en schoon. Het continental ontbijt was prima, wehebben dat vaak genoeg anders gehad

10/10 – Uitstekend

Sheri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Should have asked for a room downstairs. I have a neck injury and it was hard to take my luggage up the stairs…
1 nacht verbleven in april 2024

10/10 – Uitstekend

Angie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The walls in the bathroom could have been improved/ repaired. Otherwise the room was good. The area with the stairs wasn’t that nice but since it’s really outside I guess that’s to be expected. Our stay was good. The staff I can in contact with were very nice and helpful.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Kevin

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The bathrooms are dated. Could use some modernization
1 nacht verbleven in april 2024

10/10 – Uitstekend

Mae

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent week, would stay again and recommend to others. Got more than expected for the price. Staff was very friendly and eager to assist.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Bill

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Na
1 nacht verbleven in april 2024
Reactie van Melissa Braun - General Manager op 25 apr 2024
Thank you, Bill! We are happy to see you had a great stay here with us. Please come back again soon!

8/10 – Goed

Kevin

Zakenreiziger, Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Did not care for the flooring. Seemed like it was always damp. The staff was very helpful. I would stay there again
2 nachten verbleven in april 2024
Reactie van Melissa Braun - General Manager op 16 apr 2024
Thank you, Kevin, for the great feedback you provided. We hope to see you again soon.

8/10 – Goed

cynthia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well maintained and clean
2 nachten verbleven in maart 2024
Reactie van Melissa Braun - General Manager op 19 apr 2024
Thank you, Ms.Cynthia. We all work hard to make a great impression. Please come back again soon.

10/10 – Uitstekend

dee

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Melissa Braun - General Manager op 16 apr 2024
Thank you, Dee. We appreciate you giving us such a great rating here.

8/10 – Goed

Jeff

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Suited my needs during my trip. Breakfast was great. Only complaint was a dog barking one night.
3 nachten verbleven in februari 2024
Reactie van Melissa Braun - General Manager op 26 mrt 2024
Hi Jeff. We are all glad you enjoyed your stay here with us. We hope you will be coming back again soon.

4/10 – Matig

David

Reisde met een groep
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Floor and sink counter top not clean. Service desk staffer was not very helpful.
1 nacht verbleven in maart 2024
Reactie van Melissa Braun - General Manager op 26 mrt 2024
Hello David. Thank you for the feedback from your stay here with us. I would like to have an opportunity to speak with you regarding this. Please feel free to contact me directly at your convenience.

10/10 – Uitstekend

Erin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Melissa Braun - General Manager op 14 mrt 2024
Thank you Erin for the great rating you gave us! Please come back again soon.

10/10 – Uitstekend

Martha E., Buffalo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A beautiful place to stay! The rooms are on the back of the building away from the road so are quiet. Our room was lovely. Breakfast was self serve but plentiful and delicious!!
1 nacht verbleven in februari 2024
Reactie van Mila op 26 feb 2024
Thank you for taking you time and leaving us a review. We appreciate the opportunity to learn how we can become better. We glad that you enjoyed your stay and hope that you will come back to us again soon.

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Melissa Braun - General Manager op 26 feb 2024
Thank you, Steve, for giving us a great rating from your stay here with us. We always strive to provide a superior experience for our guests. Please come back again soon.

8/10 – Goed

Cheryl

1 nacht verbleven in februari 2024
Reactie van Melissa Braun - General Manager op 26 mrt 2024
Thank you, Cheryl, for taking the time to give us a great review. We are glad to see you enjoyed your stay with us and hope you come back again soon.

8/10 – Goed

Rosemarie

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Pretty landscaping and gazebos
1 nacht verbleven in februari 2024
Reactie van Mila op 24 feb 2024
Thank you for taking your time and leaving us a review. We appreciate the opportunity to learn how we can become better. We glad that you enjoyed your stay and hope that you will come back again soon.

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a motel, exterior doors, walkways and stairs. Walls are extremely thin (you can hear tvs and conversations). If you use it as a motel (sleep and shower) it is great. This is not a vacation stay location.
1 nacht verbleven in februari 2024
Reactie van Mila op 19 feb 2024
Thank you for taking your time and leaving us a review. We appreciate the opportunity to learn how we can become better. Our property was recently renovated and we are constantly working on making our guests comfortable and safe.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice property
Nice staff, good breakfast, clean and comfortable. Convenient to dining.
1 nacht verbleven in februari 2024
Reactie van Mila op 15 feb 2024
Hello and thank you for leaving us a review. We appreciate the opportunity to learn how we can become better. We are glad that you enjoyed your stay and hope you will come back to us again.

6/10 – Redelijk

Janet

Reisde met familie
The room was average, beds weren’t updated as recently as the room renovation. The decor was pretty good but grout in bathroom needed cleaning. Breakfast was good.
3 nachten verbleven in februari 2024
Reactie van Mila op 15 feb 2024
Thank you for taking your time and rating our property. We appreciate the opportunity to learn how we can become better. We do have housekeeping on site and gusts can always request services.

10/10 – Uitstekend

Samech

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was nice especially if you staying an extended amount of time
2 nachten verbleven in februari 2024
Reactie van Mila op 15 feb 2024
Thank you for taking your time and leaving us a review. We are glad that you enjoyed our property and hope that you will come back to us again, so we have an opportunity to exceed your expectations.

8/10 – Goed

Nancy

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel...but
Nice clean comfortable room. When I checked in I requested a room on the 2nd floor. I was told the hotel was sold out. There were not many occupied rooms at all and the people above our room were noisy until 2am. Disappointed as to not accommodating my request when clearly we could have been put in an upstairs room
1 nacht verbleven in februari 2024
Reactie van Mila op 15 feb 2024
Thank you for taking your time and leaving us feedback. The room type that you had under your reservation were sold out. Guests can always ask front desk for an upgrade for an additional charge.

10/10 – Uitstekend

roy

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Mila op 15 feb 2024
Thank you for taking your time and leaving us a review. We appreciate the opportunity to learn how we can become better. We hope that you will come back to us again, so we have an opportunity to exceed your expectations.

10/10 – Uitstekend

thomas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A very pleasant stay. Rooms were clean and comfortable. The area was quiet. The staff was very welcoming. The breakfast was was thorough for a continental breakfast. Will certainly stay on our next trip to Cumberland Island .
1 nacht verbleven in januari 2024
Reactie van Melissa Braun - General Manager op 2 feb 2024
Thank you very much, Thomas, for taking the time to give us such a great rating from your stay here with us. We do appreciate it and hope you will be able to come back for another visit again sometime soon.Take care.

2/10 – Ontzettend slecht

Joseph

Reisde met een groep
Negatief: Netheid, personeel en service
Did not stay people were sleeping in the room I was assigned. Expect a full refund. WILL NOT GO BACK.
1 nacht verbleven in januari 2024
Reactie van Melissa Braun - General Manager op 29 jan 2024
Good day Mr. Joseph. On behalf of everyone here, I would like to apologize for the error that was made during your check-in process. I can assure you that it is a very uncommon event. I would also invite you to contact me directly if you wish to discuss this further. We do hope in the future you would give us another chance to deliver a superior guest experience to you. Thank you for your time.

10/10 – Uitstekend

Devin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room i reserved was just as advertised with the large jucuzzi area. Beautiful lighting and luxury setting for the room, im coming beach
2 nachten verbleven in januari 2024
Reactie van Melissa Braun - General Manager op 19 jan 2024
Hello Devin.Thank you for giving us such a great review from your stay here with us. We are excited to see you had a great time and that you will be returning! We look forward to seeing you soon.

10/10 – Uitstekend

Robert

2 nachten verbleven in januari 2024
Reactie van Melissa Braun - General Manager op 15 jan 2024
Thank you, Robert, for taking the time to give us a great rating here. We are glad that you enjoyed your stay and hope you will be back again.

10/10 – Uitstekend

Mike

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay & will come again!
Thoroughly pleased with our stay. Beds were very comfortable and the night we stayed the hotel was quiet & peaceful. Complimentary breakfast was good & coffee was great! Overall a 5 out of 5 from us!
1 nacht verbleven in januari 2024
Reactie van Melissa Braun - General Manager op 15 jan 2024
Thank you very much Mike! We all appreciate the compliments and the great review you have given us.We hope you will be able to return again soon.Thank you again.

10/10 – Uitstekend

mildred

1 nacht verbleven in januari 2024
Reactie van Melissa Braun - General Manager op 9 jan 2024
Thank you, Mildred! We appreciate your business and are glad to see you had a great stay here with us. Please come back again soon.

8/10 – Goed

Alberto

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In general we can recommend this hotel. Good service, very good breakfast - better than many hotels in its category - and excellent maintenance of its areas and external infrastructure. We stayed three nights but we did not receive a visit from those who maintain the room. Additionally, the hair dryer didn't work, and the tab plug prevented the water from draining. The Tab thing was solved.
3 nachten verbleven in december 2023
Reactie van Melissa Braun - General Manager op 9 jan 2024
Thank you, Alberto, for taking the time to give us such a great review. We do appreciate your business and hope you will be able to return again soon.

10/10 – Uitstekend

Christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were friendly and accommodating. Rooms were clean. Complimentary breakfast options were decent.
2 nachten verbleven in december 2023
Reactie van Melissa Braun - General Manager op 9 jan 2024
Thank you, Christopher, for giving us such a great rating. We are glad to see you enjoyed your stay with us. Please come back again.

10/10 – Uitstekend

KIM

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great worker and delicious breakfast !
1 nacht verbleven in december 2023
Reactie van Mila op 1 jan 2024
Thank you for taking your time and leaving us a review. We appreciate the feedback you provided and glad that you had a great experience in our property. We hope you will come back to us again.

6/10 – Redelijk

Mary

Reisde met huisdieren, Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Hotel is dated and the rooms reflect this. It appears the staff is newer or not trained well as they had difficulties with the basics (e.g., check in process, handling payment through 3rd party booking). Breakfast options are minimal and the coffee machine they have is difficult to use. Would not recommend for cost per night. I would either go to a lower cost hotel knowing what you are getting or spend more for better accommodations.
3 nachten verbleven in december 2023
Reactie van Mila op 1 jan 2024
Hello and thank you for leaving us a review. We appreciate the opportunity to learn how we can become better. We apologize for not exceeding your expectations. However, our coffee machine is brand new, and breakfast has variety of options. Fresh bread, bagels, fruits, yogurt as well as cooked eggs and patties, hot/cold cereal, granola bars, fresh waffles are available to our guests. Our front desk personal gets training on a regular basis.

8/10 – Goed

Rebecca

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Decent breakfast options, quiet, friendly service good value
3 nachten verbleven in december 2023
Reactie van Mila op 27 dec 2023
Thank you for taking your time and leaving us a review. We glad that you enjoyed your stay and hope you will come back to us again.

4/10 – Matig

Amy

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Bed was soft but every movement you could hear the springs squeak so got no sleep. There system wasn't working so they double charged and instead of voiding the second charge they said it will come off in a few days. The room was cold and the only way to get the cold air to stop blowing was to shut the system off, so no heat.
1 nacht verbleven in december 2023
Reactie van Melissa Braun - General Manager op 26 dec 2023
Thank you Amy, for giving us some great feedback from your stay. Upon reading this, I immediately sent our maintenance technician to your room to inspect these issues. I recommend in the future, you contact the front desk immediately to alert them to any issues. If we had been made aware you were having a problem, we certainly would have sent maintenance to assist you, or moved you to a different location. The last thing any hotel wants is the guest to be cold. I hope you will return in the future to give us another opportunity. Thank you again for providing feedback.

10/10 – Uitstekend

Rebecca

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well Worth The Stay
Quiet location. Great service. Clean rooms and property. Easy parking. Nice bar next door with food and music. The beds were comfortable and the HVAC worked and wasn't loud. We would stay here again.
1 nacht verbleven in december 2023
Reactie van Mila op 25 dec 2023
Thank you for taking your time and leaving us a review. We are glad that you enjoyed your stay with us. We hope you will come back to us again, so we have an opportunity to exceed your expectations.

10/10 – Uitstekend

Brooks

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Mila op 22 dec 2023
Thank you for taking your time and leaving us a review. We appreciate the opportunity to learn how we can become better. We are happy to hear that you enjoyed your stay with us and hope you will come back again.

10/10 – Uitstekend

Michael, Sarasota

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Mila op 22 dec 2023
Thank you for taking your time and leaving us a review. We are glad you had a great experience in our property and hope you will come back again.

4/10 – Matig

Traci Lynn

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room was filthy and had a horrible smell. The bed sheets were stained. The bathroom had hair on the toliet and in the bathtub.
3 nachten verbleven in december 2023
Reactie van Mila op 18 dec 2023
Hello and thank you for taking your time and leaving us a review. We appreciate an opportunity to learn how we can become better. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Goed

william

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Mila op 22 dec 2023
Thank you for leaving us a review. We are glad you enjoyed your stay and hope that you will come back again.

10/10 – Uitstekend

Barbara

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing stay. Clean, comfortable and economical. Went to see my son. Will definitely return. Staff were sooo very friendly and continental breakfast was definitely amazing
3 nachten verbleven in december 2023
Reactie van Mila op 22 dec 2023
Thank you for taking your time and leaving us a review. We are glad to hear that your stay was enjoyable and hope that you will come back again.

6/10 – Redelijk

Durand, Fork Union

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van Melissa Braun - General Manager op 8 dec 2023
Hi Durand. Thank you for taking the time to leave a rating here for us. It looks like you had a good experience here with us. If you would like to discuss your stay, please do not hesitate to contact me directly.

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Melissa Braun - General Manager op 29 nov 2023
Thank you, Kevin, for taking the time to give us this great rating. We are glad you enjoyed your stay and hope to see you again soon.

10/10 – Uitstekend

Isabel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Place to Stay
Just an amazing Hotel. Close to town and to the Ferry. Very clean and comfortable. Variety of free breakfast
2 nachten verbleven in november 2023
Reactie van Mila op 14 nov 2023
Thank you for choosing our property. We glad you had a great experience in our hotel and hope you will come back again.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Mila op 10 nov 2023
Thank you for choosing our property. We glad you had a great experience and hope you come back again.

10/10 – Uitstekend

Lindsey

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
We stayed here while visiting our son and the hotel staff was outstanding they were courteous and kept everything looking clean. The room although not super updated they are clean but the pillows need some help.
3 nachten verbleven in augustus 2023
Reactie van Mila op 23 okt 2023
Thank you for staying in our property. We appreciate your feedback and opportunity to learn how we can become better. We glad you had a great experience and hope that you come back again.

10/10 – Uitstekend

Ron

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Surprised to see full kitchen and clean
2 nachten verbleven in oktober 2023
Reactie van Mila op 17 okt 2023
We glad you had a great experience staying in our property and hope you will come back again.

10/10 – Uitstekend

Margaret

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
We had a very nice stay
2 nachten verbleven in oktober 2023
Reactie van Mila - Manager Assistant op 9 okt 2023
Thank you for staying in our property. We are glad to hear that your stay was enjoyable and hope you come back again.

2/10 – Ontzettend slecht

John

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
They did not supply any other special requests we had on our reservation we requested ground floor two queen size beds could not provide us with either one
1 nacht verbleven in oktober 2023
Reactie van Mila - Manager Assistant op 9 okt 2023
We are sorry to hear that none of your requests was supplied. Our hotel was completely sold out at the time of your stay. We were not able to assign you a ground floor room.

10/10 – Uitstekend

George

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
all went good
1 nacht verbleven in oktober 2023
Reactie van Mila op 5 okt 2023
Thank you for staying in our property. We hope you will come back again.

8/10 – Goed

Marie

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet & clean
3 nachten verbleven in september 2023
Reactie van Mila op 18 sep 2023
Thank you for taking your time and leaving us a review. We hope you enjoyed your stay and will come back to out property again.