The house is very good. It was clean, spacious, and the location is great. There was more than enough room for our party of 8. The walk to the beach is easy and there are restaurants within walking distance along with a great ice cream shop.The issue, however, is with the management company. When we arrived at the house, the pool was extremely cold and the water coming out of the jets was cold. I texted the management company and they asked me to check a few things and text them back, which I did. They sent someone out while we were out to dinner and when I checked the next morning, the water coming from the jets was warm. They told me the issue was that the filter was clogged but it was now fixed.However, the next day the pool was back to being cold and the jets were cold as well. I texted again and was asked to help troubleshoot again. However, we were out for the day which made it impossible. No one came out and the pool remained cold. Ultimately, we never got a warm pool.The other issue was with the BBQ. The built-in BBQ was being repaired so there was a standard, stand-alone grill, which was fine. However, when we tried to use it on New Year’s Eve, it was woefully inadequate. We ended up having to use the oven. We paid over 6k to stay at this house for 5 days. It’s shocking that the management company was so inadequate. To put the burden of helping fix issues on vacationers instead of taking ownership and fixing them ASAP is not the way to run a high-end rental.
