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Beoordelingen van The Monterey Hotel, Sure Hotel Collection by Best Western

3 out of 5
The Monterey Hotel, Sure Hotel Collection by Best Western
St Saviours Road, St. Saviour

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 151 van 356 beoordelingen" "
Gastenscore: 8 - Goed. 160 van 356 beoordelingen" "
Gastenscore: 6 - Redelijk. 39 van 356 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 356 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 356 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

8,6/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Dick, Middelburg

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Een gezellig Engels hotel.
Gemoedelijke sfeer, behulpzame receptie, prettige bediening en een uitmuntende roomservice.
9 nachten verbleven in september 2018

8/10 – Goed

Emmanuel

1 nacht verbleven in september 2023

10/10 – Uitstekend

HELEN

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel . Staff helpful and friendly.
4 nachten verbleven in september 2023

10/10 – Uitstekend

Ian

5 nachten verbleven in augustus 2023

6/10 – Redelijk

Simon

3 nachten verbleven in juli 2023

4/10 – Matig

andrew

Zakenreiziger
2 nachten verbleven in juni 2023

6/10 – Redelijk

Soumya Kumble

Positief: Netheid
3 nachten verbleven in juni 2023

10/10 – Uitstekend

Catherine

1 nacht verbleven in april 2023

8/10 – Goed

Esther

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the staff are friendly
3 nachten verbleven in april 2023

8/10 – Goed

Peter

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Good for a 3 star
Some modern facilities a bit lacking - no plugs near the bed. TV too small for a very large room. Restaurant staff very attentive and lovely. Every body very pleasant and we would stay again.
7 nachten verbleven in april 2023

10/10 – Uitstekend

Ben M

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff were exceptionally friendly, hotel was comfortable and quiet.
1 nacht verbleven in februari 2023
Reactie van Manager op 5 apr 2023
Thank you for your kind comments and we look forward to welcoming you back should you return to Jersey.

10/10 – Uitstekend

Nathalie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent !
Accueil très courtois, bel établissement. Ambiance feutrée, so British. Excellent petit déjeuner. Dîner copieux et à l’excellent rapport qualité-prix, service chaleureux et aux petits soins. Piscine intérieure très agréable. Seul bémol : le manque d’insonorisation de notre chambre. Nous retenons l’adresse pour un prochain séjour à Jersey !
2 nachten verbleven in februari 2023
Reactie van Manager op 24 feb 2023
Thank you for your kind review. We look forward to welcoming you back to Jersey.

10/10 – Uitstekend

Paul

1 nacht verbleven in oktober 2022

8/10 – Goed

Catherine

1 nacht verbleven in september 2022

8/10 – Goed

Nigel

Reisde met familie
Positief: Netheid, personeel en service
Great staff. Food was good but it is very noisy at night with the busy road with having to leave the windows open and having no air con was a problem for us. The fan provided doesn’t really do anything. Had a good stay but have booked a different hotel for next year as defo need air con to be able to sleep.
7 nachten verbleven in augustus 2022

10/10 – Uitstekend

suzanne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was clean and Reception staff on arrival very helpful. The room was spacious, ideal for us as a family of 4 and facilities very good. Only downside was not being able to order from the bar menu , and not really knowing where we could go for dinner - as hotel is a 10-15 min from high street. But would still recommend :-)
2 nachten verbleven in augustus 2022

10/10 – Uitstekend

Kesh

3 nachten verbleven in augustus 2022

10/10 – Uitstekend

Michael James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very friendly and helpful. The two pools were well maintained. Breakfast was very good. It would be better if the bedroom windows would open further to let more fresh air in.
7 nachten verbleven in augustus 2022

10/10 – Uitstekend

Karen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are so friendly and helpful. The room was quiet and overlooked the pool. It was hot when we there so air-con would have made the stay perfect but we were given fans so that helped. There is a short walk to Millennium Park where there are shops and bars and only took us 20 mins to walk to the main shopping area and Liberation Square is just a little further on. We would definitely stay there again
3 nachten verbleven in juli 2022
Reactie van Manager op 27 jul 2022
Thank you for your custom. We are delighted that you enjoyed your stay and would stay again. Your 5/5 score is appreciated.

2/10 – Ontzettend slecht

Kim

Positief: Netheid
Negatief: Comfort kamer
Avoid....no air-conditioning!!!!!
Avoid during summer. NO AIR-CONDITIONING!!!!!!! Most uncomfortable night's sleep I have ever had. Even after changing rooms and being given a fan, sweated all through the night. Hotel was very expensive, so the least I would have expected was air-conditioning and a comfortable night's sleep. Staff in the morning were not interested at all and didn't even ask if we'd enjoyed our stay!!! I said to the lady on reception, in case she was interested, that we had had a very uncomfortable night's sleep. She told me to do a review on Trip Advisor!! I told her I definitely would!!! Over-priced meal in restaurant. Prawn cocktail tasted tainted of something (smoked salmon?) - it was simply awful!! Breaded chicken tough and almost inedible - I left half of it!! I am former airline crew who has stayed in hotels all over the world. This was the worst experience of a hotel stay. Very disappointed.
1 nacht verbleven in juli 2022
Reactie van Manager op 15 jul 2022
We are sorry you did not enjoy your one night stay which occurred over the recent exceptionally hot spell of weather. Temperatures in Jersey do normally fall considerably at night as we are surrounded by sea, close by. Few properties have air conditioning on the island. We were pleased to have been able to move you within the hotel on arrival. Your custom is appreciated and again we are sorry you did not enjoy all aspects of your stay with us.

10/10 – Uitstekend

Simon

1 nacht verbleven in juli 2022
Reactie van Manager op 27 jul 2022
Thank you for your custom and 10/10 score. Your feedback is appreciated.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
5 nachten verbleven in juni 2022

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Good food, friendly efficient staff, some bedrooms dated and in need of update but overall good accommodation.
5 nachten verbleven in mei 2022

8/10 – Goed

Caroline

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff. Nice room but far too hot even with heating off … was unable to open the windows. Breakfast was excellent.
2 nachten verbleven in april 2022

6/10 – Redelijk

Kanchan

Reisde met familie
Positief: Netheid
3 nachten verbleven in april 2022

10/10 – Uitstekend

Dorothy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were polite and ready to help the food was great
2 nachten verbleven in april 2022

10/10 – Uitstekend

Christopher

3 nachten verbleven in december 2021

6/10 – Redelijk

Matthew

3 nachten verbleven in oktober 2021

10/10 – Uitstekend

Philip

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
First class
First class service, food excellent all the staff were very helpful.
1 nacht verbleven in oktober 2021
Reactie van Manager op 12 nov 2021
Thank you for your kind review that our staff appreciate.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean & comfortable room Excellent well organised breakfast
1 nacht verbleven in juli 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel staff all very helpful, room clean and freshly decorated. Great asset to have the spa facilities. Hotel short walk from the centre of St Helier but also on bus routes
3 nachten verbleven in november 2019
Reactie van Manager op 4 dec 2019
Thank you for your kind review and our staff appreciate the mention.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Superb Hotel
Love this hotel, stayed here before and wouldn't go anywhere else. Good position, fabulous staff, lovely room and easy walk to town. Nothing is too much trouble, couldn't wish for better.Highly recommend.
7 nachten verbleven in oktober 2019
Reactie van Manager op 13 nov 2019
Thank you for your kind review that our staff appreciate.

10/10 – Uitstekend

Christine Ann

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2019

10/10 – Uitstekend

Sébastien

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2019

10/10 – Uitstekend

Jonathan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
1 nacht verbleven in oktober 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms a good size and nicely furnished. Modern bathroom with walk-in shower.
4 nachten verbleven in oktober 2019

8/10 – Goed

Paul

Positief: Netheid, personeel en service en comfort kamer
Lovely Hotel.
Was a 2 day stay in a superior room, number 107 on ground floor.Sound proofing could be better, the room next to me had there TV on i thought it was mine ,WIFI is very poor in this room.Hotel is very nice apart from this,friendly staff and helpful, Bar and restaurant are bright and comfy seating. Only 15 to 20 minutes walk to shops in st Helier. Alot cheaper tha most of other Hotel,s on island.
2 nachten verbleven in oktober 2019

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable 3* hotel in St Helier
Excellent breakfasts, bar & restaurant also very good. Bar staff were very friendly. Rooms were cleaned daily &the hotel was generally quiet. Free wi-fi was excellent. Nice indoor swimming pool with steam room & jacuzzi (though 2people stayed in the jacuzzi for over an hour preventing others from using it) Too cold for the outdoor pool. The hotel was not too easy to find for the first time because of the 1way streets in St.Helier.
4 nachten verbleven in oktober 2019
Reactie van Manager op 11 okt 2019
Thank you for your review.

8/10 – Goed

Geverifieerde reiziger

2 nachten verbleven in oktober 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
First impressions property looking tired but apart from that was clean & comfortable.
4 nachten verbleven in september 2019
Reactie van Manager op 4 okt 2019
Thank you for your review. Our team take pride in offering a clean and comfortable experience.

6/10 – Redelijk

Edmund

1 nacht verbleven in september 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Didn't even get there due to weather. The cancellation fee is full room price and they were not sympathetic at all. Unreasonable.
3 nachten verbleven in september 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is well located for town and to get out to the country. Facilities are good for the size of the hotel. Staff are always helpful and friendly.
5 nachten verbleven in september 2019
Reactie van Manager op 4 okt 2019
Thank you your kind review.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
A bit tired in places. No mini bar /fridge. Shower curtain. Noisy extractor fan flue outside our window. Tried to book for dinner but receptionist said restaurant was full but could eat in the bar. So ordered a bar meal and the waiter asked if we wanted to eat it in the restaurant. So we did. There were about 5 tables free all evening.
3 nachten verbleven in september 2019
Reactie van Manager op 27 sep 2019
Thank you for your review. Your comments were noted and it appears to have been a lack of communication on this particular evening for which we apologise as this is an unusual occurrence.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
An enjoyable stay.
We had a wonderful stay at the Monterey Hotel and didn't want to come home. We stayed in a superior double room which was extremely comfortable and we were able to step out onto the patio area and outdoor pool. The three course evening meals were excellent, with a good choice and great service. It only took ten minutes to walk into St Helier, cutting through a lovely park. All the staff were very helpful and efficient and we enjoyed using the indoor pool, spa and steam room. We hope to return again one day.
5 nachten verbleven in augustus 2019
Reactie van Manager op 27 sep 2019
Thank you for your kind review that the staff appreciate and we look forward to welcoming you back to Jersey one day.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Brilliant staff and good food Highly recommended 5 stars
3 nachten verbleven in augustus 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Very dated shower husband could hardly fit in and very difficult to turn on/ off
4 nachten verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All the staff were extremly helpfull. the food was fanastic and the menu changed daily.It was very convientenly situated for our purpose.
8 nachten verbleven in augustus 2019
Reactie van Manager op 30 aug 2019
Thank you for your kind review that our staff appreciate.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were great. Good food, nice bar, clean pools (if cool) and tidy room. Location was ok, about 10 minute walk to town centre. Floor boards were rather creaky. No air con in our room and street could be noisy. Good for bus connection and had car parking.
7 nachten verbleven in augustus 2019