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Beoordelingen van Harveys Lake Tahoe Resort & Casino

4 out of 5
Harveys Lake Tahoe Resort & Casino
18 US Hwy 50, Stateline, NV

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 860 van 2773 beoordelingen" "
Gastenscore: 8 - Goed. 609 van 2773 beoordelingen" "
Gastenscore: 6 - Redelijk. 504 van 2773 beoordelingen" "
Gastenscore: 4 - Matig. 407 van 2773 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 393 van 2773 beoordelingen" "

7,2/10

Netheid

7,4/10

Personeel en service

6,6/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Barbara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Rigoberto Duque op 1 mei 2024
Hello and Thank You for your feedback. Please visit again soon!

10/10 – Uitstekend

Fermin

Reisde met partner
Very good service!!!
1 nacht verbleven in april 2024
Reactie van Queency op 30 apr 2024
Hello, thank you for the feedback! We are glad you enjoyed your stay. Hope to see you soon !

10/10 – Uitstekend

Regina

1 nacht verbleven in april 2024
Reactie van Rigoberto Duque op 1 mei 2024
Hello and Thank You so much for your feedback!

10/10 – Uitstekend

Miguel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything in one place
1 nacht verbleven in april 2024
Reactie van Jenn op 30 apr 2024
We appreciate your feedback.

2/10 – Ontzettend slecht

Kathy

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are outdated. Not enough plugs to plug in stuff. Our sink kept clogging up. The bathroom was warped. Tv extremely old. No microwave and fridge. You pay alot for nothing. Got a message saying no maid service. We had to throw out our own trash. No happy. When I expressed my concerns to front desk they blew me off and were sarcastic.
2 nachten verbleven in april 2024
Reactie van Jenn op 30 apr 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion.

8/10 – Goed

Kimberly

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
Garage elevator filthy. Elevator in the old tower is creaky and feels like I'm gonna get trapped.
2 nachten verbleven in april 2024
Reactie van Hotel op 28 apr 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

10/10 – Uitstekend

Ashlea

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The property is dated, but the beds were comfortable. The gambling is hit or miss…as with any casino. Hells Kitchen was fantastic and can’t wait for Vanderpumps new restaurant!
3 nachten verbleven in januari 2024
Reactie van ker op 27 apr 2024
Thank you so much! Lisa Vanderpump's new restaurant Wolf and it is fantastic! Come back soon and check it out..

10/10 – Uitstekend

Siera

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very happy with the beautiful room upgrade since we were staying for our wedding.
3 nachten verbleven in april 2024
Reactie van Rigoberto Duque op 27 apr 2024
Hello and Thank You for the feedback. Glad to hear you had a great stay!

8/10 – Goed

Steven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van ker op 27 apr 2024
We are so happy you enjoyed your stay!

4/10 – Matig

Angela L

Reisde met familie
The resort fee is charged but they don’t do anything. They don’t clean the rooms during your stay and the front desk staff were extremely rude
3 nachten verbleven in april 2024
Reactie van Rigoberto Duque op 24 apr 2024
Thank You for your feedback. Your concerns will be received by management.

4/10 – Matig

Ron, Clever

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Too many problems in that place. Don't stay there . Dirty the managers lie to you . The elevators sound bad. Not worth the hassle ., to ever stay there
1 nacht verbleven in april 2024
Reactie van Hotel op 25 apr 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

4/10 – Matig

Linda

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Given 4th floor, outside view had cigarette butts, dirty pillow, pacifier, thrown out onto the roof, right outside our room. Toilet constantly made noise. Heard dog parking in another room. Heard loud talk in hallway and next room. Parking fee?? Outrageous.
3 nachten verbleven in april 2024
Reactie van Rigoberto Duque op 23 apr 2024
Hello. Apologies for the experience. Our 4th floor is usually a smoking floor. Did you request a smoking room?

4/10 – Matig

Pamela, Ontario

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My room was supposed to be nonsmoking but it smelled like an ashtray. When I asked to be moved to a different room they told me I would have to pay 40 extra a night for an upgrade. There are so many fees, I ended up spending 250 just in fees. The room was dirty and in need of serious upgrading. There wasn’t even anywhere to plug in a usb cord and the phone charging cord they provided did not work. It was gross. Bed was also very hard.
2 nachten verbleven in april 2024
Reactie van Rigoberto Duque op 23 apr 2024
Hello and Thank You for your feedback. We do apologize for the inconvenience you experience. We do hope you return and allow us the opportunity to change this experience into a more positive one.

4/10 – Matig

Crystal

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
What sold me about this place was the views we paid for $500ish after fees, and the roof top pool. Unfortunately outer view was covered by the trees and most of our site was the back parking lot. The rooftop pool was not working, we were told to go next door to the other pool at Harrahs, which was by no means the equivalent. We spent an hour figuring that out. Overall it wasn’t what we had hoped for when we booked and I wouldn’t recommend anyone booking the suite with a “view”
1 nacht verbleven in april 2024
Reactie van Rigoberto Duque op 23 apr 2024
Thank You for your feedback! We do recommend you look into our Premium rooms for your next visit. They should be more to your liking.

10/10 – Uitstekend

Manuel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking price to expensive it supostubi free
1 nacht verbleven in april 2024
Reactie van Rigoberto Duque op 23 apr 2024
Thank You for your feedback. We appreciate your business.

10/10 – Uitstekend

Dr.Mena

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was not good but as soon as we conplain they act on it and gave us a better. Thank you
2 nachten verbleven in april 2024
Reactie van Rigoberto Duque op 23 apr 2024
Thank you so much for your feedback. We're happy we were able to help you!

4/10 – Matig

Isabel

2 nachten verbleven in april 2024
Reactie van Rigoberto Duque op 23 apr 2024
Thank You for your review. Can you elaborate on your experience with us?

8/10 – Goed

Steven

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Rigoberto Duque op 23 apr 2024
Hello and Thank You so much for your review! Anything we could have done different to earn a 5?

6/10 – Redelijk

Abhishek

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
no one came for 2 days to clean the room
3 nachten verbleven in april 2024
Reactie van Hotel op 21 apr 2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

10/10 – Uitstekend

Hugo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van ker op 27 apr 2024
Thank you for the high marks, we are so glad you enjoyed your time with us!

4/10 – Matig

Jenny

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
Not convenient from parking to hotel room
1 nacht verbleven in april 2024
Reactie van Hotel op 19 apr 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

8/10 – Goed

Rick

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is ok, little old and aging. Unfortunately at time of stay (Sat 4/13) there was a really bad smell in casino near Harrah's walkway from reported water leak.
2 nachten verbleven in april 2024
Reactie van Hotel op 19 apr 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

4/10 – Matig

Ramon

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Room review, the rooms are outdated and not all of the appliances worked properly. The Air flow did not work on the proper setting. The mattress was extremely old and lumpy and the fridge did not work at all. I’m not sure what’s happening in Lake Tahoe but the casinos heating system was set on boiling. Even members of the staff mentioned to me that it’s way too hot to work in there. You can feel the heat smack you right in the face from the moment you walk to the casino floor. We enjoy gambling and being in a comfortable area and this place was NOT. I would recommend the hotel across, this is not a good place to stay
2 nachten verbleven in april 2024
Reactie van Joseph op 19 apr 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

6/10 – Redelijk

Theresa, Casa Grande

Positief: Netheid, personeel en service
Nice place, not many food options. Machines too tight, went across the street played longer on our money.
1 nacht verbleven in april 2024
Reactie van Joseph op 19 apr 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

10/10 – Uitstekend

Lizbeth, Auburn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a great view
1 nacht verbleven in april 2024
Reactie van Joseph op 19 apr 2024
Thank you for the excellent review! We hope you visit again soon!

2/10 – Ontzettend slecht

ANDRES

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Tunnel to connect both casinos
2 nachten verbleven in april 2024
Reactie van Joseph op 18 apr 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

8/10 – Goed

Sharon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Joseph op 18 apr 2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

10/10 – Uitstekend

Rolly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sage Steakhouse on the hotel is good
1 nacht verbleven in april 2024

10/10 – Uitstekend

Juan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Na
2 nachten verbleven in april 2024
Reactie van Hotel op 17 apr 2024
Thank you so much for the 5-star rating! We hope you visit us again soon.

10/10 – Uitstekend

Nabaraj

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel op 17 apr 2024
Thanks so much for the excellent rating! We hope to see you again soon.

8/10 – Goed

Peter

Positief: Netheid, personeel en service
Ice machines on 5 floors were not working. Roulette tables should offer singles as minimum bets. Overall a good stay.
2 nachten verbleven in april 2024
Reactie van Hotel op 17 apr 2024
Thank you for the great rating and review! We are glad to hear you enjoyed your time with us.

8/10 – Goed

Hazel

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in . Room was nice
1 nacht verbleven in april 2024
Reactie van Krysteena Palaroan op 15 apr 2024
Hello Hazel, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon!Thank you,Harveys Lake Tahoe

4/10 – Matig

Kolton

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Specifically for this hotel for kid friendly. NONE of the kid amenity were available ( pool/ arcade)
1 nacht verbleven in april 2024
Reactie van bibi op 14 apr 2024
We sincerely apologize for the inconvenience and disappointment you experienced during your stay with us. We understand the importance of providing a kid-friendly environment for our guests, and we regret that the pool and arcade were unavailable during your visit due to maintenance issues. Please know that we take your feedback seriously and are actively working to resolve these issues to ensure a better experience for our guests in the future. We appreciate your understanding and patience and hope to have the opportunity to welcome your family back for a more enjoyable stay

2/10 – Ontzettend slecht

Lindsay

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
They put me in a smoking room when i did not order it and didnt do anything when i checked in. I called front desk and they put me in a better room. Elevators are in poor working order. My carpets had white stains on them. Loud in the hallways . Wont be back.
1 nacht verbleven in april 2024
Reactie van b op 13 apr 2024
Thank you for your review! Our records indicate you booked a smoking room, for that reason we initially gave you the room that was booked. We appreciate the feedback and hope to see you again.

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In front desk hosts are took the tip for giving me a good high rise room, but they gave me 6th floor, which I find out early in the morning, when everything was done ))
1 nacht verbleven in april 2024
Reactie van Rigoberto Duque op 13 apr 2024
Thank You so much for your feedback!

2/10 – Ontzettend slecht

Richard

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
This hotel is an absolute mess. We did stay in the older side of the hotel, but it still is dark, dingy, smelly from cigarettes, casino is best and filled with smoke… the room is tiny, lumpy bead, phone to front desk was dead, on the positive side, although the bathroom was totally dated is was very clean. I would not return. There are too many alternatives in Tahoe. It is somewhat convenient but so are tons of others. The place really should be torn down. At least the original building.
1 nacht verbleven in april 2024
Reactie van Joseph op 13 apr 2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 – Uitstekend

Chengchung

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's a very comfortable environment can let you real relax.
2 nachten verbleven in april 2024
Reactie van Krysteena Palaroan op 12 apr 2024
We're glad to hear that you had a relaxing experience at Harveys Lake Tahoe, Chengchung! Thank you for your positive feedback.

4/10 – Matig

Joseph

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Elevators went out all day alone with the water in my room being shut off in the morning
1 nacht verbleven in april 2024
Reactie van Krysteena Palaroan op 12 apr 2024
We are sorry to hear about your poor experience, Joseph. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: tahoeguestrelations@caesars.com

8/10 – Goed

Rick

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great!
1 nacht verbleven in april 2024
Reactie van Rigoberto Duque op 10 apr 2024
Hello and Great to Hear!

4/10 – Matig

James

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Way too expensive! Property was run down. Not even a refrigerator in the room. The only good thing was the huge arcades they had that I didn’t use. Otherwise, you had to go through the tunnel to harrahs casino which owns Harvey’s. I will not stay there again.
1 nacht verbleven in maart 2024
Reactie van Rigoberto Duque op 10 apr 2024
Hello. Thank You for your feedback. For future stays, if you need a refrigerator, you can always contact the Front Desk and request one. We would be happy to provide one.

10/10 – Uitstekend

David

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place for both kids and adults
2 nachten verbleven in april 2024
Reactie van Rigoberto Duque op 9 apr 2024
Thank You!! We appreciate your business!

6/10 – Redelijk

Vivian

Reisde met een groep, Reisde met partner
Room was clean but we keep hearing doors getting slam at night but otherwise it was a pleasant stay.
1 nacht verbleven in april 2024
Reactie van Rigoberto Duque op 9 apr 2024
Thank You for your feedback. We'll pass this information along to our maintenance department.

10/10 – Uitstekend

Alice

1 nacht verbleven in april 2024
Reactie van Jenn op 30 apr 2024
Thank you for your feedback. We love hearing from you.

6/10 – Redelijk

Martin

Reisde met partner
Positief: Personeel en service
En general las instalaciones son de regular a bueno,, y el servicio del personal bien
1 nacht verbleven in april 2024
Reactie van Rigoberto Duque op 9 apr 2024
Gracias por sus comentarios. Esperemos que nos visite de nuevo.

10/10 – Uitstekend

Yohannes

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like this place
3 nachten verbleven in april 2024
Reactie van Rigoberto Duque op 9 apr 2024
Thank You so much for your rating. Please visit again soon!

8/10 – Goed

Hipolito

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
It’s been a while since I’ve stayed at a casino resort and many things have changed for the worse. Resort fees on things you do not use. Pay for parking, ridiculous. No daily room service for stays less than 3 days. My next stay will be with a rental property like Air B&B etc.
2 nachten verbleven in april 2024
Reactie van Rigoberto Duque op 9 apr 2024
Hello and Thank You for your feedback.

4/10 – Matig

Natália

3 nachten verbleven in april 2024
Reactie van Jenn op 30 apr 2024
Thank you for your feedback.

8/10 – Goed

Kristen

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Located close to ski resort, bars and dining.
1 nacht verbleven in april 2024
Reactie van Rigoberto Duque op 8 apr 2024
Hello and Thank You so much for your feedback!

8/10 – Goed

EDROSE

Reisde met een groep, Reisde met familie
Located close to Heavenly Gondola and easy access to restaurants like Hells Kitchen and Cinnabon were great.
1 nacht verbleven in april 2024
Reactie van Rigoberto Duque op 8 apr 2024
Thank you for your feedback! Glad you enjoyed your stay.

4/10 – Matig

Glen

Hallways were messy, the bed was very hard and uncomfortable, the pillows on the bed were old and some of the stuffing was coming out, the next suite had a birthday party and was very noisy during our stay, kids running up and down the hallway being noisy and rude, the room never really warmed up even though the heat was on, wallpaper and paint was pealing in the bathroom
2 nachten verbleven in april 2024
Reactie van Rigoberto Duque op 7 apr 2024
Hello and Thank You for your feedback. We apologize your experience was not the best.