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Beoordelingen van La Quinta Inn & Suites by Wyndham Stephenville

2.5 out of 5
La Quinta Inn & Suites by Wyndham Stephenville
105 Christy Plz, Stephenville, TX

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 279 van 849 beoordelingen" "
Gastenscore: 8 - Goed. 292 van 849 beoordelingen" "
Gastenscore: 6 - Redelijk. 139 van 849 beoordelingen" "
Gastenscore: 4 - Matig. 84 van 849 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 55 van 849 beoordelingen" "

7,8/10

Netheid

8,4/10

Personeel en service

7,0/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Stephanie

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The man working behind the counter on the morning of April 17, 2024 was slightly rude. Apparently he was doing something in the room behind the counter that he wanted to get back to. When the housekeeping staff cleaned the room, the drinking glasses and coffee cups were removed and not replaced.
2 nachten verbleven in april 2024

4/10 – Matig

Douglas, Montgomery

Zakenreiziger
Killed a big bug in my room (maybe a type of roach I had not seen before?) Also had dogs next door howling for a couple of hours. Front desk was nice and tried to get in touch with the owners who left their dogs in the room to go visit friends in a nearby town.
2 nachten verbleven in april 2024

6/10 – Redelijk

Pamela

Reisde met een groep, Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The hotel itself was fine. We were with a group and most of us experienced a lot of sleeplessness due to noise. Other guests were extremely loud most of the night. Tried to call and complain but phone didn’t work. Was a frustrating stay.
1 nacht verbleven in maart 2024
Reactie van La Quinta Inn & Suites Stephenville op 25 mrt 2024
Dear Pamela,Thank you for sharing your experience with us after your recent stay. We apologize for the noise level while you were trying to sleep. We appreciate you brining this to our attention. We strive to continually improve our guests experience and its comments like yours that help make those improvements.

10/10 – Uitstekend

Casey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van La Quinta Inn & Suites Stephenville op 18 mrt 2024
Hi Casey,Thank you so much for your perfect rating after your recent stay with us at the La Quinta Inn & Suites Stephenville. We look forward to hosting you again when your travels bring you to the area.

8/10 – Goed

Nydia

1 nacht verbleven in februari 2024
Reactie van La Quinta Inn & Suites Stephenville op 21 mrt 2024
Hello Nydia,Thank you for taking a moment to leave your rating after your recent stay at the La Quinta Inn & Suites Stephenville. We appreciate your business and look forward to welcoming you back soon.

8/10 – Goed

Matt

1 nacht verbleven in februari 2024
Reactie van La Quinta Inn & Suites Stephenville op 21 mrt 2024
Dear Matt,Thank you so much for leaving your rating after your recent stay with us. We hope to be able to welcome you back again soon.

10/10 – Uitstekend

Jake

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super easy check in and check out great customer service
1 nacht verbleven in februari 2024
Reactie van La Quinta Inn & Suites Stephenville op 6 feb 2024
Hi Jake,Thank you so much for your outstanding rating and kind comments after your recent stay with us at the LaQuinta Inn & Suites Stephenville. We're thrilled you enjoyed your stay and hope to be able to welcome you again soon!

10/10 – Uitstekend

Lorinda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van La Quinta Inn & Suites Stephenville op 26 jan 2024
Hello Lorinda,Thank you so much for leaving your 5-star review. We're excited to see we exceeded your expectations. We look forward to being able to welcome you back again soon.

10/10 – Uitstekend

Miguel

1 nacht verbleven in januari 2024
Reactie van Holiday Inn & Suites Bothell op 22 jan 2024
Dear Miguel,Thank you so much for your 10/10 rating. We love to see we were able to make our guests stay enjoyable. We can't wait to welcome you back again soon!

4/10 – Matig

Clayton

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
The room was not cleaned from previous use when I arrived, but I was too tired to and wanted to sleep so I turned the sheets over and slept. I made sure to leave the clean please hanging from the door and I came back the next night with the do not disturb sign hanging from the door. The room uncleared and again I was way too tired for a confrontation. Terrible, would not recommend.
2 nachten verbleven in januari 2024
Reactie van La Quinta Inn & Suites Stephenville op 18 jan 2024
Dear Clayton,Thank you for taking a moment to share your experience during your recent stay with us. We're so sorry we failed to meet your expectations. We appreciate your feedback so we're able to make the necessary changes to improve our guest services.

10/10 – Uitstekend

Amarilys

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The cleanest ever
The hotel was super clean, which is very important to me!
1 nacht verbleven in december 2023
Reactie van La Quinta Inn & Suites Stephenville op 18 jan 2024
Hello Amarilys,Thank you so much for your 10 out 10 rating and sharing your experience with us. We're delighted you enjoyed your stay with us, and our cleanliness met your expectations. We hope to be able to serve you again soon.

10/10 – Uitstekend

Kristy, Royal oaks

4 nachten verbleven in december 2023
Reactie van Holiday Inn & Suites Bothell op 22 jan 2024
Hi Kristy,Thanks so much for your awesome rating, we're so glad we exceeded your expectations. We hope to welcome you back again soon.

8/10 – Goed

Donna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was great. Breakfast was not up to the other LaQuintas I have stayed in
2 nachten verbleven in december 2023
Reactie van La Quinta Inn & Suites Stephenville op 29 dec 2023
Hello Donna,Thank you for taking the time to share your feedback. We're thrilled to hear you had an overall great experience during your stay. Your comments about the breakfast are valuable, and we'll certainly look into ways to enhance that aspect of our service. We appreciate your input and hope to welcome you back for an even more satisfying stay in the future.

10/10 – Uitstekend

Gara

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great start!
There for college graduation. Huge room! Great for family to hang out. Staff was extremely helpful when soon lost his car key. They went above and beyond!
1 nacht verbleven in december 2023
Reactie van La Quinta Inn & Suites Stephenville op 18 dec 2023
Hello Gara,Thank you so very much for your amazing rating and kind review. We are at our best when we're able to serve our guests and exceed their expectations. We hope to have you as our guest again soon.

8/10 – Goed

Aaron

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Roaches?? Serioulsy??
it was all fine but there was a roach in the tub when i first walked in.
1 nacht verbleven in december 2023
Reactie van La Quinta Inn & Suites Stephenville op 12 dec 2023
Dear Aaron,Thank you for sharing your experience with us after your recent stay. We apologize we failed to exceed your expectations. We strive for excellence and it's feedback like yours that help us to make the next experience better.

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2023
Reactie van La Quinta Inn & Suites Stephenville op 11 dec 2023
Dear Robert,Thank you for sharing your rating of your recent stay with us at the La Quinta Inn & Suites Stephenville. We hope to have you as our guest again the next time your travels bring you to the area.

8/10 – Goed

Steven

1 nacht verbleven in november 2023
Reactie van La Quinta Inn & Suites Stephenville op 5 dec 2023
Hello Steven,Thank you so much for leaving your rating after your recent stay with us at the La Quinta Inn & Suites Stephenville. We look forward to welcoming you back again soon.

8/10 – Goed

Terry

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It's a great place to stay
Generally very good, it's refreshed so it resembles a new property. Staff and ammenities good. Breakfast really good. Good location.
2 nachten verbleven in november 2023
Reactie van La Quinta Inn & Suites Stephenville op 5 dec 2023
Dear Terry,Thank you so much for taking a moment to leave us your rating and comments. We strive to give our guests the best experience and it's guests like you that help us improve daily. We hope you choose the La Quinta Inn & Suites Stephenville the next time your travels bring you to the area.

10/10 – Uitstekend

Camey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van La Quinta Inn & Suites Stephenville op 30 nov 2023
Hi Camey,Thank you so much for leaving your 5 out of 5 rating after your recent stay with us at the La Quinta Inn & Suites Stephenville. We're delighted we were able to exceed your expectations. We hope to welcome you back soon!

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the staff and cleanliness. Didnt like like i can hear through the walls
3 nachten verbleven in november 2023
Reactie van La Quinta Inn & Suites Stephenville op 29 nov 2023
Hello Michelle,Thanks so much for taking a moment to leave us your rating and for sharing your experience with us. We're thrilled to see you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 – Uitstekend

Kevin

1 nacht verbleven in november 2023
Reactie van La Quinta Inn & Suites Stephenville op 18 dec 2023
Hello Kevin,Thank you for leaving us your fantastic rating. We love to see when we have exceeded our guests' expectations. We hope to have you stay with us again soon.

4/10 – Matig

brenda

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Not one exterior door was locked that said use key card to enter... or ever were ever locked
2 nachten verbleven in november 2023
Reactie van La Quinta Inn & Suites Stephenville op 29 nov 2023
Dear Brenda,Thanks for sharing your experience during your recent stay with us. I apologize we were unable to meet your expectations. We've have notified our maintenance department of your concerns with the exterior doors. We appreciate you bringing the issue to our attention. We hope we'll get another chance to be able serve you again.

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay, no issues
1 nacht verbleven in november 2023
Reactie van La Quinta Inn & Suites Stephenville op 22 nov 2023
Hi Jennifer!Thank you so much for giving us your five-star review! We're thrilled to see you enjoyed your stay with us and can't wait to welcome you back again soon!

8/10 – Goed

charles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean. Staff helpful.
1 nacht verbleven in november 2023
Reactie van La Quinta Inn & Suites Stephenville op 20 nov 2023
Dear charles,Thank you for taking a moment to leave us your rating and review. We're thrilled to see you found our hotel clean and staff to be helpful. We hope to be able to welcome you back to the La Quinta Inn & Suites Stephenville

10/10 – Uitstekend

Robert

1 nacht verbleven in november 2023
Reactie van La Quinta Inn & Suites Stephenville op 5 dec 2023
Hi Robert,Thank you so much for leaving your fantastic rating. We're thrilled we exceeded your expectations and hope to be able to welcome you back again soon.

10/10 – Uitstekend

belinda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van La Quinta Inn & Suites Stephenville op 9 nov 2023
Hi belinda,Thanks so much for a 10/10 rating after your recent stay with us at the La Quinta Inn & Suites Stephenville. We're delighted you enjoyed your stay and look forward to welcoming you back!

6/10 – Redelijk

Adam

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice remodel, but done extremely poorly. Paint all over the floors, literally covered. Just feels cheap. Breakfast was also terrible
1 nacht verbleven in november 2023
Reactie van La Quinta Inn & Suites Stephenville op 6 nov 2023
Dear Adam,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your input, as it helps us improve our services.We're glad to hear that you liked the remodel, but we're sorry to learn that the execution didn't meet your expectations, with pain on the floors that felt cheap. We take your comments seriously and will address the issue with our maintenance team to ensure better quality in the future. Regarding the breakfast, we apologize that it didn't meet your standards. We'll work on enhancing our breakfast options to provide a more satisfying experience for our guests. We hope you'll consider giving us another chance in the future to provide you with an improved stay. Thank you for choosing the La Quinta Inn & Suites Stephenville, and we value your feedback.

8/10 – Goed

Connie

Good stay in Stephenville, Tx. Staff was friendly and room was clean. Enjoyable stay.
2 nachten verbleven in oktober 2023
Reactie van La Quinta Inn & Suites Stephenville op 6 nov 2023
Hi Connie,Thank you for leaving your rating and review after your recent stay at the La Quinta Inn & Suites Stephenville. We're thrilled you enjoyed your stay. We can't wait to welcome you back the next time your travels bring you to Stephenville TX.

10/10 – Uitstekend

Connie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking was close to the door and it was well lit around the building. Our room was big and clean with plenty of towels.
2 nachten verbleven in oktober 2023
Reactie van La Quinta Inn & Suites Stephenville op 1 nov 2023
Dear Connie,Thank you for your amazing 5 out 5 rating and compliments of your stay. We're thrilled we exceeded your expectations and can't wait to welcome you back to the La Quinta Inn & Suites Stephenville

10/10 – Uitstekend

JENNIFER, MESQUITE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in oktober 2023
Reactie van La Quinta Inn & Suites Stephenville op 1 nov 2023
Hi Jennifer,Thank you so much for your perfect score. We are so happy you enjoyed your stay. We hope to see you again soon!

8/10 – Goed

Mike

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No ice machine
2 nachten verbleven in oktober 2023
Reactie van La Quinta Inn & Suites Stephenville op 16 okt 2023
Hello Mike,Thank you for your positive feedback! We're delighted to hear that you had a great stay. We apologize for any inconvenience regarding the lack of ice machines. Your comments are valuable, and we'll consider them as we continue to improve our services. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Karen L.

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Entire property has been significantly updated since my last stay at this location. Ice machines were inoperable. Property next door was being demolished and it was an eyesore.
1 nacht verbleven in oktober 2023
Reactie van La Quinta Inn & Suites Stephenville op 13 okt 2023
Hello Karen L.Thank you for choosing to stay at the LaQuinta Inn & Suites Stephenville and for taking the time to leave a 5-star review. We truly appreciate your positive feedback, and we're delighted to hear you had an enjoyable experience with us.We also value your constructive criticism regarding the neighboring building being torn down. We understand the inconvenience this may have caused.Your input in invaluable to us, and we hope to have the pleasure of welcoming you back to our hotel in the future, proving you with an even better stay.

10/10 – Uitstekend

belinda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van La Quinta Inn & Suites Stephenville op 11 okt 2023
Thank you for your perfect 10/10 rating! We're thrilled to hear you had a wonderful stay at our hotel. We appreciate your support and hope to welcome you back in the future.

10/10 – Uitstekend

Lance

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van La Quinta Inn & Suites Stephenville op 9 okt 2023
Hi Lance,Thank you for rating your hotel stay a perfect 10 out of 10! We're thrilled to hear you had such an outstanding experience with us. Your feedback means the world to us, and we hope to welcome you back soon for another fantastic stay.

8/10 – Goed

Marilyn

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Would have liked a small table in the room
2 nachten verbleven in oktober 2023
Reactie van La Quinta Inn & Suites Stephenville op 9 okt 2023
Dear Marilyn,We appreciate your feedback from your recent stay at the La Quinta & Suites, Stephenville, and we're sorry to hear that it wasn't a perfect experience. Your comments are valuable to us, and we'll use them to improve our services. We hope to have the opportunity to serve you better in the future.

10/10 – Uitstekend

Dalton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cool Deskguy on afternoon shift 09/26/23. 10 stars
1 nacht verbleven in september 2023
Reactie van Holiday Inn & Suites Bothell op 27 sep 2023
Dear Dalton,Thank you for your great review. At the Holiday Inn & Suites Bothell, we work hard to offer high quality service to every guest. We made sure to share this feedback with our employee to give him the recognition that he deserves. He was delighted to hear your feedback.

10/10 – Uitstekend

belinda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van CM op 26 sep 2023
Thank you so much for your positive feedback as it does mean a lot to us.

10/10 – Uitstekend

belinda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van CM op 26 sep 2023
Thank you so much for your positive feedback. We really appreciate it and it means a lot to us that you took the time to give it to us.

10/10 – Uitstekend

Lucretia Ann

2 nachten verbleven in september 2023
Reactie van La Quinta Inn & Suites Stephenville op 2 okt 2023
Hi Lucretia Ann,Thank you so much for leaving us your 5 -star review. We're thrilled to see we exceeded your expectations during your stay at the La Quinta Inn & Suites in Stephenville, TX. We look forward to having you as our guest again soon.

10/10 – Uitstekend

Marta

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was nice , except there was no hot water in the shower only slightly warm.
1 nacht verbleven in september 2023
Reactie van CM op 26 sep 2023
Thank you so much for your review, we really appreciate you taking the time to tell us about your experience. I do want to apologize for your bad experience as one of our water heaters went out and we were only running on one water heater. Please know that we were doing our best to accommodate every guest in house.

10/10 – Uitstekend

Makayla

2 nachten verbleven in september 2023
Reactie van CM op 26 sep 2023
Thank you so much for taking your time to give us a review. This means a lot to us.

8/10 – Goed

Nydia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in september 2023
Reactie van GM op 2 sep 2023
Thank you for your review.

10/10 – Uitstekend

Brad

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This guy needs a raise
The gentleman at the counter that checked us in was very professional and a lot of fun to talk to. Every time we left or walked back in he was all smiles.
1 nacht verbleven in augustus 2023
Reactie van GM op 2 sep 2023
Thank you for your review, I am very pleased to hear your stay was so great.

10/10 – Uitstekend

Criselda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great …!!!!!!!
Our stay was very good n comfortable The front desk employee made us feel very comfortable and welcomed the minute we got there nice n very helpful This hotel has a very good cleaning crew as well there ready to go in n get the job done Breakfast was good as well
2 nachten verbleven in augustus 2023
Reactie van Claudia Medina op 25 aug 2023
I am so happy to hear that your stay was so amazing, and we look forward to seeing you again.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Claudia Medina op 25 aug 2023
Thank you so much for taking the time to give us your feedback, and to know that you found your stay so amazing.

8/10 – Goed

Robert

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room is very clean. AC was at 68 room was cool, but not cold overall it was great.
1 nacht verbleven in augustus 2023
Reactie van Claudia Medina op 25 aug 2023
Thank you so much for your feedback.

8/10 – Goed

Kaylee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool is still closed, but otherwise nice
1 nacht verbleven in augustus 2023
Reactie van Claudia Medina op 25 aug 2023
I do want to apologize about the pool being closed while you visited our hotel. We would love for you to come back and give us another chance as we have opened our pool back up.

10/10 – Uitstekend

JUDITH

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is very clean I love the new brand of soap and shampoo hotel has, the stuff is very polite
1 nacht verbleven in augustus 2023
Reactie van Claudia Medina op 25 aug 2023
I am very happy to hear that your stay was pleasant, and we look forward to seeing again on your next trip to Stephenville.

8/10 – Goed

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel was excellent except that the pool was out or order and we were really disappointed in that aspect of our stay after driving 7 hours to get there.
1 nacht verbleven in juli 2023
Reactie van Claudia Medina op 25 aug 2023
I do want to thank you for your review as it means a lot to us. Second I do want to apologize about our pool being closed while you were at our hotel. I would love for you to I would love for you to give us another chance when you come back out to Stephenville. Our pool is back in service.

4/10 – Matig

laura

Reisde met een groep, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I want to be clear that I have no complaints about the front desk staff and cleaning staff. They were all very friendly and helpful. I do have complaints about the facilities. I stayed two nights and both days, daytime temperatures exceeded 105 degrees. While the room air conditioner worked, the ice machine on floors 1 and 2 were broken or empty and the pool was closed the entire time. There were numerous brown crickets crawling or dead in the hallway, a few in the bathroom as well. The doors slammed very loud and this happened up and down the hallway late into the night and early in the morning. The hotel advertises updates and while the artwork was nice and the beds were comfortable, there were paint drips/smears on the bathroom floor and overall the “improvements” looked as though they were don’t in haste and overall poor craftsmanship.
2 nachten verbleven in juli 2023
Reactie van Claudia Medina op 25 aug 2023
Thank you for taking your time on giving us your review as it means a lot to us.