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Beoordelingen van Fairfield Inn & Suites by Marriott St. Joseph Stevensville

2.5 out of 5
Fairfield Inn & Suites by Marriott St. Joseph Stevensville
4408 Red Arrow Hwy, Stevensville, MI

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 235 van 427 beoordelingen" "
Gastenscore: 8 - Goed. 82 van 427 beoordelingen" "
Gastenscore: 6 - Redelijk. 38 van 427 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 427 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 44 van 427 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

7,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Burieti

Negatief: Personeel en service, voorzieningen
I booked this hotel due to pool and fitness room But when I checked in they had CLOSED signs posted So we couldn’t use them. no disc offered and very short customer service attitude
1 nacht verbleven in mei 2024

10/10 – Uitstekend

David, Novi

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

Mary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great room; other problems
3 nachten verbleven in december 2023

6/10 – Redelijk

David

Reisde met familie
Positief: Netheid
Facility appeared newer breakfast was good. The pool was out indefinitely which was a negative
1 nacht verbleven in november 2023

6/10 – Redelijk

Douglas

Reisde met familie
Positief: Netheid
There was no one at the front desk for check in for at least 5 mins.
1 nacht verbleven in november 2023

6/10 – Redelijk

John

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Couch was stained and looked gross. The indoor pool was closed without prior notice.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Mallory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Kathryn, Rochester

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the Stevensville/St. Joseph, MI area…this is a great hotel… my 4th time staying there…the check in associate was awesome… accommodations great… will be back again… sorry the pool couldn’t be used… close to many places and easy driving!
1 nacht verbleven in september 2023

10/10 – Uitstekend

Kellie

1 nacht verbleven in september 2023

8/10 – Goed

Mike

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

4/10 – Matig

Artur

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Here is a list of issues with this hotel: 1. I checked-in online but I still had to go through the standard check-in procedure at the counter. I got a message that my room was ready when I was in my room. 2. The party of five received ONE entry key. 3. There was no toilet paper. 4. The fridge was warm and flooded. 5. There were no sheets or pillows for the sofa. 6. The person at the counter could not have inspected the room or assisted us in any way because he was the only one working that day and could not have left the counter. I cannot believe I paid over $300 for a one night stay at this Marriott's hotel brand.
1 nacht verbleven in september 2023
Reactie van General Manager op 5 sep 2023
We value you and appreciate your review. We are actively addressing everything you mentioned.

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van General Manager op 5 sep 2023
Thanks so much for your rating of 10 out of 10!

6/10 – Redelijk

Alyssa

Positief: Netheid, personeel en service
A little disappointed with the fact that the pool was closed, the sign on their front desk says “closed till 9/3” but we’re told that it’s closed till 9/10. Also their outside bonfire pit doesn’t work and apparently hasn’t for awhile so that was a bummer as well.
1 nacht verbleven in september 2023
Reactie van General Manager op 5 sep 2023
Regular maintenance for building is sometimes required nevertheless we do apologize for the inconvenience and disappointment

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
It worked out
I believe someone that works there parks where we put in the check in. Also they ran out of breakfast food before 8:30.
1 nacht verbleven in augustus 2023
Reactie van General Manager op 5 sep 2023
We strive to make the check in experience as effortless as possible. I do apologize that someone was parked in the front and the inconvenience that may have resulted in.

10/10 – Uitstekend

Dimitar

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
-
1 nacht verbleven in augustus 2023
Reactie van General Manager op 5 sep 2023
Thanks so much for your rating of 5 out of 5!

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleased enough
Over the past few years we have stayed at this relatively new Fairfield and it has always been in top shape. But this time we noticed the location was starting to show some wear and tear. Staffing challenges are likely the biggest cause, as they likely have struggled to maintain sufficient staff levels just like many other hospitality businesses. We will stay at this location again with the hopes that no further deterioration takes place in the near future.
3 nachten verbleven in augustus 2023
Reactie van General Manager op 5 sep 2023
We strive to make your experience as pleasant as possible and we appreciate your valued input. We are actively remedying staffing shortage and look forward to seeing you again!

2/10 – Ontzettend slecht

Isiah

Negatief: Personeel en service
1 nacht verbleven in augustus 2023
Reactie van General Manager op 5 sep 2023
We do apologize that your experience was not as pleasant as you would have hoped but we appreciate your feedback

2/10 – Ontzettend slecht

Jeff

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Very dirty did not stay there
1 nacht verbleven in augustus 2023
Reactie van Suneil op 9 aug 2023
Iam sorry for the inconvenience caused.I have addressed the issue.

2/10 – Ontzettend slecht

Karen

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Suneil op 9 aug 2023
I am sorry for the inconvenience caused.I have addressed the issue.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service
1 nacht verbleven in augustus 2023
Reactie van Suneil op 11 aug 2023
I am sorry for the inconvenience caused,

2/10 – Ontzettend slecht

Ian

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Tatman Stevensville Marriott Stay
Upon trying to check in on 8/4, there was a sign on front door saying no check ins till 6:30pm. Once inside, female at front desk informed us, nobody showed up to work today and no rooms would be available till 7pm. Additionally manager had left and another employee had left to go pick up cleaning crews to clean rooms. When we returned at 7:45pm, there were 3 families waiting for rooms in line at desk. Female took us up to 3rd floor and started checking to see if rooms were unoccupied and or clean for us to stay in. My family stayed in room 319. The room and rest of the night was fine. However upon checking out the next morning, we found out that we were never checked in and they weren't sure whether we would be charged with a no show fee. Not sure how this happens at a Marriot. The staff we dealt with were doing the best that they could and were personable and nice. Have never experienced this kind of chaos when arriving or checking out of a national chain hotel. We booked this Marriott to exclude ourselves from the questionable other lower quality hotels in area to allow for no hassle, stress free environment
1 nacht verbleven in augustus 2023
Reactie van Suneil op 9 aug 2023
I am sorry for the inconvenience caused.I have addressed the issue with department

2/10 – Ontzettend slecht

Amanda

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not sure I would stay with the company again
Showed up at 9:20 when my room should have been ready by 4 had to shuffle to find abother hotel last min and came out of pocket more $$$ to do so because they didnt have the rooms apparently a pipe burst so I get that but they had hours of notice and no one would pick up the phone prior to my arrival now im trying to get a refund and no one answered the phone or is calling me pretty dissappinted!! Hotels.com hasnt called me like they said they would and corporate cant do anything
1 nacht verbleven in augustus 2023
Reactie van Suneil op 9 aug 2023
I am really sorry

2/10 – Ontzettend slecht

Carol

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Suneil op 9 aug 2023
I am extremely sorry for inconvenience caused.

8/10 – Goed

Karl

Reisde met een groep
Positief: Personeel en service, comfort kamer
1 nacht verbleven in juli 2023
Reactie van Suneil op 6 aug 2023
Thank you very much for your comments.

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Suneil op 6 aug 2023
Thank you very much for your comments

2/10 – Ontzettend slecht

Erica

3 nachten verbleven in juli 2023
Reactie van Suneil op 9 aug 2023
I am sorry

4/10 – Matig

Thomas S

1 nacht verbleven in juli 2023
Reactie van General Manager op 5 sep 2023
We appreciate your feedback

4/10 – Matig

Jana

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Property was listed as having breakfast, an on-site restaurant, and bar. The bar was demolished, the restaurant was closed, and the breakfast had only 1 option for people who are gluten-free and/or keto friendly. All other options were high starch and sugar.
3 nachten verbleven in juli 2023
Reactie van Suneil op 6 aug 2023
I am sorry for the inconvenience caused,

8/10 – Goed

Marek

Positief: Personeel en service, staat van de accommodatie en faciliteiten
No ouside pool.
4 nachten verbleven in juli 2023
Reactie van Suneil op 6 aug 2023
I am sorry for the inconvenience caused.

4/10 – Matig

TINA

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was not clean at all. The pool looked filthy, the public restrooms had diarrhea all over 1 stahl and no t.p. in the other. The next day the diarrhea was STILL THERE! There wasnt soap in the public bathroom either. Just filthy. The breakfast was warm, at best but thete was a variety to choose from if you lile your food cool. The room did not have kleenex, there were water spots all over the shower..it did not look clean!! The mirror had smears all over it! As others had commented, the room smelled musty when we walked in. Im glad I read previous reviews and brought my own pillow! I try to give a hotel like the Marriott the benefit of the doubt but the reviews on this one was right on! One plus..the staff was sweet. We had to wait quite awhile to check in because noone was at the desk because there was a water issue in the hotel that was not the employees fault. I wish i had something else positive to say. Never again! Marriott should be ashamed!
1 nacht verbleven in juli 2023
Reactie van Suneil op 6 aug 2023
I am soorry for the inconvenience caused.I have addressed this issue

2/10 – Ontzettend slecht

Robert

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Suneil op 25 jul 2023
I am sorry for the inconvenience caused.

6/10 – Redelijk

Samantha

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The fridge did not work. The thermostat would not change. And the breakfast on sunday was empty by 915.
2 nachten verbleven in juli 2023
Reactie van Suneil op 25 jul 2023
I am sorry for the inconvenience causedI have addressed the issue

8/10 – Goed

Nicki

1 nacht verbleven in juli 2023
Reactie van Suneil op 25 jul 2023
Thank you very much for your comments

2/10 – Ontzettend slecht

Matt

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Suneil op 7 jul 2023
I am sorry for the inconvenience caused.I have addressed the issue to prevent from happening

2/10 – Ontzettend slecht

Amy

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They booked us rooms but didn’t have the rooms for us when we got there. We got there at 1030 and had to wait on someone to clean the rooms then they did not have the right rooms. So by the time we squeezed into the 2 rooms available it was 3am.
1 nacht verbleven in juli 2023
Reactie van Suneil op 7 jul 2023
I am sorry for the inconvenience caused .e addressed the issue with all department.

10/10 – Uitstekend

Scott

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and nice
2 nachten verbleven in juni 2023
Reactie van Suneil op 7 jul 2023
Thank you very much for your comments.and will share with my all staff.

6/10 – Redelijk

Susana

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
The staff was great, the rooms need to be clean on time and ready for guess.
2 nachten verbleven in mei 2023
Reactie van Suneil op 7 jul 2023
I am sorry for the inconvenience caused.I have addressed the issue to prevent from happeningagain.

4/10 – Matig

Erica

2 nachten verbleven in juni 2023
Reactie van Suneil op 7 jul 2023
I am sorry for inconvenience caused.I have addressed this to our all department leaders to prevent to happening again

8/10 – Goed

Denise

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2023
Reactie van Suneil op 7 jul 2023
Thank you very much for commentsand will share with our all staff

2/10 – Ontzettend slecht

Tom

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First room given was not cleaned. Second room given had cable TV problems and TV was constantly pixallating. Kids constantly running, yelling and screaming in the hallway.
2 nachten verbleven in mei 2023
Reactie van Suneil op 7 jul 2023
I am sorry for the inconvenience

10/10 – Uitstekend

Desmond

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing
Our stay at this particular location was amazing. Staff were super friendly and helpful. The hotel itself was very clean and in excellent condition as if it was just built. The one feature that stood out was the huge shower with the sliding glass door. I feel in love with that
2 nachten verbleven in april 2023

8/10 – Goed

David

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
I’ve stayed here several times. It’s a nice hotel. I recommend it. But they seemed off their game for this trip. Missing shower curtain liner. No pillows on one bed. Missing washcloths. The breakfast also needed attention. Cold coffee. Hard breakfast sandwiches.
2 nachten verbleven in april 2023

6/10 – Redelijk

Edward J

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
We were not informed that the elevators were broken until after we checked in... No compensation was offered for the inconvenience of having to "mule train" our luggage up the stairs Also our room smelled weird. It wasn't marijuana or cigarettes, but maybe mold or potentially rotting food left in the room. I have stayed at this hotel 3-4 times before since it was relatively new, but the last stay was not good.
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnight stay
Great hotel...nice stay...room was clean...breakfast was a nice grab & go kind of selection. Easy check-in & check-out
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thanks for a great stay!

8/10 – Goed

Kenny

1 nacht verbleven in oktober 2022

8/10 – Goed

Eric

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Needed a little property repair and updating that was in process.
2 nachten verbleven in september 2022

6/10 – Redelijk

Leigh

Reisde met familie
The bathtub did not drain. We only had 2 towels that was it. There was only 1 small wastebasket in the room. None in the bathroom. Ive had better breakfast at a side road motel than what was offered. I paid over $600.00 for 2 nights an it was not up yo par with that price. It was ridiculous
2 nachten verbleven in augustus 2022

10/10 – Uitstekend

Geoffrey

1 nacht verbleven in juli 2022