Exterieur
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Beoordelingen van Hotel Colessio

4 out of 5
Hotel Colessio
33 Spittal Street, Stirling, Scotland

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 291 van 719 beoordelingen" "
Gastenscore: 8 - Goed. 236 van 719 beoordelingen" "
Gastenscore: 6 - Redelijk. 119 van 719 beoordelingen" "
Gastenscore: 4 - Matig. 38 van 719 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 35 van 719 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

patrick

Positief: Netheid
The room looks very nice but it was warm weather and the room was just too warm with no airco
1 nacht verbleven in mei 2023
Reactie van Marc Adams op 8 jun 2023
Dear Guest,Thank you for taking the time to share your feedback. We very much appreciate you taking the time to do this and please be assured that it will be shared with the team to ensure we are continually striving to achieve a high level of service standards. We look forward to welcoming you back in the near future and until then please do not hesitate to contact us direct if we can be of any further assistance. Kind regards,Marc AdamsGeneral Manager

8/10 – Goed

ruud, alkmaat

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi plek in de stad
Midden in het centrum . Prachtig gebouw, Stijlvolle inrichting en gelegen naast een kasteel
1 nacht verbleven in augustus 2018
Reactie van Shaun Donnelly op 3 okt 2018
Thank you

10/10 – Uitstekend

Hilde

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideaal verblijf.
Hartelijk onthaal en vlotte check-in. Wij wilden graag een nacht extra blijven en ook dat ging zonder probleem. Normaal gezien was onze kamer reeds geboekt maar de receptionist kon het zo regelen dat wij niet van kamer hoefden te verhuizen. Het restaurant heeft een zeer goede keuken en het buffetontbijt is rijkelijk. Het hotel ligt zeer centraal en ligt op wandelafstand van Stirling-castle. Er is ook een gratis privé parking. Hier zouden wij graag terugkomen!
1 nacht verbleven in juli 2018
Reactie van SD op 3 okt 2018
Thank you for your Feedback

4/10 – Matig

maryam

Reisde met partner
Positief: Voorzieningen
No wifi- it was down the entire stay. Room was old and worn out-definately not a luxury hotel as stated. Bad lighting in the room. Very large nice bathroom.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Martin

Reisde met familie
Positief: Netheid, personeel en service
Very friendly local staff, always willing to assist.
3 nachten verbleven in mei 2024

6/10 – Redelijk

Christine

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service
The lift was broken, construction outside was very loud and unpleasant. The system went down for the bar so we couldn't buy drinks, and the staff wasn't helpful.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Anne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A lovely hotel , the bathroom is amazing. Beware you have to pay for hotel parking- £15. However there is metered street parking.
1 nacht verbleven in mei 2024

8/10 – Goed

M

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very nice and accomodating even though the hotel doesn't provide the same luxury as some newer hotels.
1 nacht verbleven in mei 2024

8/10 – Goed

Richard

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The staff was very attentive to our needs. The reception agent was also our bartender---she seemed to be there 24/7 and doing everything. Our Room was on the second floor and the elevator was out of order (how long??). We are too senior for many trips up and down with luggage. Good exercise though.
1 nacht verbleven in mei 2024
Reactie van Lee Norris | General Manager op 9 mei 2024
Thank you for taking the time to score and review your stay. I am pleased that on balance you enjoyed your stay with us.

10/10 – Uitstekend

Jamie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and great walking distance to the Stirling Castle. Breakfast was below average.
1 nacht verbleven in april 2024
Reactie van Lee Norris | General Manager op 24 apr 2024
Thank you for taking the time to review and score us 5/5

8/10 – Goed

Nancy

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Lee Norris | General Manager op 9 mei 2024
Thank you for taking the time to score your stay.

10/10 – Uitstekend

Richard

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms were of good standard and the location, close to everything we wanted, was very helpful. Most of all we were struck by how friendly, helpful and positive every single staff member was. True gems of the hotel.
2 nachten verbleven in april 2024
Reactie van Lee Norris | General Manager op 18 apr 2024
Richard,Thank you so very much for the 5/5 review. It was a pleasure to have you stay with us

10/10 – Uitstekend

sean

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel
1 nacht verbleven in april 2024
Reactie van Lee Norris | General Manager op 18 apr 2024
Thank you for your 5/5 scores following your stay with us.

2/10 – Ontzettend slecht

Alejandro

2 nachten verbleven in maart 2024
Reactie van Lee Norris | General Manager op 9 mei 2024
Thank you for taking the time to score your stay. It is unfortunate that you would score us so low, yet not elaborate as to how we could have done better.

2/10 – Ontzettend slecht

Susan

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
One staff member was friendly, the rest were unfriendly. The hotwl was dirty and in disrepair. My room had no dresser or bedside tables. There was no comfortable seat, just an old wornout desk and chair - useless. The was a beautiful tub and i couldn't get hot water. You'd be wise to avoid this place.
2 nachten verbleven in maart 2024
Reactie van Lee Norris | General Manager op 10 apr 2024
Susan,I was most disspointed in reading your comments as nothing was said whilst with us, we always suggest making any comments directly to us so that we can resolve any issues at the time, and make your stay the best it can.

8/10 – Goed

Martin, Nepean

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel in historic building, good location, nice rooms. Elevator was not working, TVs in bar were iptv based and very scetchy(poor internet). Restaurant was large but completely empty.
1 nacht verbleven in maart 2024
Reactie van Lee Norris | General Manager op 4 apr 2024
Hi Martin,Thank you for your review and I'm pleased that on balance you enjoyed your stay. The restaurant is for Breakfast so would have been cleared away outside of breakfast times. Best wishes, Lee

8/10 – Goed

kevin

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Lee Norris | General Manager op 27 mrt 2024
Kevin, Thank you for the scores, was great to have you stay with us. Best wishes,Lee

10/10 – Uitstekend

Judith

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I felt comfortable and safe in delightful surroundings.
2 nachten verbleven in maart 2024
Reactie van Lee Norris | General Manager op 22 mrt 2024
Judith,Thank you so very much and I'm really pleased that you felt safe here at Hotel Colessio

4/10 – Matig

Paul

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We were horrified at paying £15 to pay in the car park. We arrived late and there was no dinner option (restaurant was shut). Offered bar food but we waited at the bar and there were no staff around so we went on a hunt for a restaurant. Lighting in the room was weird as only two small lamps and no “main” light so we couldn’t see well in the room at all. Carpet really thread bare and there was a funny smell. Won’t’ be back. Not a fan of the dogs walking around the palace. I repeat - £15 to PARK THE CAR AT THE HOTEL.
1 nacht verbleven in maart 2024
Reactie van Lee Norris | General Manager op 22 mrt 2024
Paul, thank you for taking the time to review your stay. Our parking information is available on all sites so that guests make an informed decision. With regards to being pet friendly, we are thrilled to be able to have pet owners be able to stay with us, but also have pet-free areas of the hotel as well.

8/10 – Goed

Stuart

Positief: Netheid, personeel en service en voorzieningen
The staff and overall appearance were great and the room was comfortable but is in need of a little updating and modernising as the carpet was thread bare in places and the mattress was very worn. It was also a little disappointing that there are no easy sockets or usb ports next to the bed, which is a bit of a must nowadays. It wouldn’t take a huge amount of investment and would make a huge difference. I will say against n though that the staff were great, the communal areas were lovely and the location is spot on, so it is worth a stay and we would come back.
Reactie van Lee Norris | General Manager op 22 mrt 2024
Stuart, thank you for your review and scores. I have noted your feedback and this will be used.

10/10 – Uitstekend

Lorraine

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Great hotel in an ideal location.
1 nacht verbleven in maart 2024
Reactie van Lee Norris | General Manager op 12 mrt 2024
Lorraine,Thank you so very much for the 5/5 scores, it was a delight to have you with us.

8/10 – Goed

James

2 nachten verbleven in februari 2024
Reactie van Lee Norris | General Manager op 22 mrt 2024
Thank you for the scores James.Hope you can return soon.

6/10 – Redelijk

John

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not as good as before
Stayed here a few times last year and it was great. Now they charge you £15.30 a day to park your car and the new buffer breakfast is terrible. Never anything there and when there is it’s poor quality and cold..also nothing continental except cereal.. I think it was £16 for the breakfast!
2 nachten verbleven in januari 2024
Reactie van Lee Norris | General Manager op 7 feb 2024
Thank you for your time in reviewing the hotel, whilst we are disappointed that we didn't meet your expectations on this occasion please note we are working hard to improve our offering. We have adapted some our offering to reflect the current environment.Best wishes,Lee Norris General Manager

8/10 – Goed

Moshe, 32 46TH street

Reisde met partner
Positief: Voorzieningen
Only stayed one night but the hotel is very nice. Bar is great and the rooms are comfortable. Restaurant was closed due the season (January) but there are plenty of dining options in short walking distance.
1 nacht verbleven in januari 2024
Reactie van Lee Norris | General Manager op 29 jan 2024
Moshe,Thank you so very much for taking the time to review your night with us, I hope we can welcome you back again.Best wishes,Lee Norris General Manager

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is the first time I had stayed at the Colessio and a very nice hotel. With the parked I was shocked that you have to pay extra for parking. For paying already a high price for the hotel that parking would have been part of the price.
1 nacht verbleven in januari 2024
Reactie van Lee Norris | General Manager op 29 jan 2024
David,Thank you for your review and feedback, it really does mean a lot.Best wishes,Lee Norris General Manager

10/10 – Uitstekend

Arlene

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely stay at this Hotel, room was very comfortable, clean and spacious, a very relaxing stay, would highly recommend
1 nacht verbleven in januari 2024
Reactie van Lee Norris | General Manager op 24 jan 2024
Arlene,Thank you so very much for your review and 5/5 scores. I do hope we can welcome you back again soon.Best wishes.Lee Norris General Manager

8/10 – Goed

Hans

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van Lee Norris | General Manager op 24 jan 2024
Hans,Thank you for your scores, I'm delighted that you enjoyed your stay with us!Best wishes,Lee Norris General Manager

6/10 – Redelijk

Heather

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in januari 2024
Reactie van Lee Norris | General Manager op 20 jan 2024
Thank you for your time in review our hotel, I do hope we can welcome you back again.Best wishes,Lee Norris General Manager

6/10 – Redelijk

Thomas

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Leider ist die Einrichtung schon etwas älter und einiges funktioniert nicht mehr. Die Betten waren sehr unbequem.
1 nacht verbleven in januari 2024
Reactie van Lee Norris | General Manager op 7 feb 2024
Thank you for your time in reviewing the hotel, whilst we are disappointed that we didn't meet your expectations on this occasion please note we are working hard to improve our offering.Best wishes,Lee Norris General Manager

10/10 – Uitstekend

Jamie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay at the Colessio Hotel. We were able to check-in early and were kindly shown to our room on the ground floor. The ensuite was excellent with a lovely modern shower and bathtub which was big enough for two people. We had a pleasant and peaceful sleep. All staff were friendly and welcoming throughout our stay. The property was only a short walk uphill from the train station and Stirling Castle. We would definitely stay here again if visiting Stirling in the future.
1 nacht verbleven in januari 2024
Reactie van Lee Norris | General Manager op 20 jan 2024
Jamie,Thank you so very much for your review and scores, it was a pleasure to read and share with the team.Best wishes,Lee Norris General Manager

6/10 – Redelijk

Paul

Did not know i would have to pay £15 for parking. Should know this before booking. Also car park wasn't cleared of snow.
1 nacht verbleven in december 2023
Reactie van Lee Norris | General Manager op 3 jan 2024
Paul, we advertise the parking charges prior to arrival to ensure our guests make an informed decision before booking. I do hope we can welcome you back again in more favourable weather.

2/10 – Ontzettend slecht

Ewa

Awful customer service, be wary…
1 nacht verbleven in december 2023
Reactie van Lee Norris | General Manager op 3 jan 2024
Ewa, please accept my apologies that you didn't have a great experience. Please feel free to contact me directly should you wish to discuss this further.

6/10 – Redelijk

John

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location and pleasant.
Very well located and central. Plenty of restiarnts around. A pity the hotel restaurant was not open for evening food. Staff very pleasant.
2 nachten verbleven in december 2023
Reactie van Lee Norris | General Manager op 3 jan 2024
Thank you for your review, like many businesses we alter our offering throughout the year to remain competitive. Stirling has a host of wonderful dining establishments in which to explore.

8/10 – Goed

Roger, GRANTHAM

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Lee Norris | General Manager op 3 jan 2024
Thank you for your time in scoring the hotel, I hope we can welcome you back in 2024

8/10 – Goed

Feisty

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel in excellent location. The room was clean and well equipped. Sadly a few things, we were charged £15 for parking in the hotel car park. We paid £15 each for breakfast which wasn't very good. The coffee was awful. Lastly the audible language from the kitchen was colourful. Not what you would expect from a hotel of this calibre.
1 nacht verbleven in november 2023
Reactie van Lee Norris | General Manager op 3 jan 2024
Feisty,Thank you for your review and overall positive review, I have noted your comments and will use them to improve our offering.

4/10 – Matig

Keith

Negatief: Personeel en service
1 nacht verbleven in november 2023
Reactie van Lee Norris | General Manager op 3 jan 2024
Keith, we're sorry that you felt you had to scores us so low following your stay, without feedback it is difficult to comment.

4/10 – Matig

Dawn

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Wouldn't Recommend
Check in was very slow with a queue from main door to reception desk and only one recepionist dealing with everyone. A man who seemed to be a manager in area who made no effort to help or apologise for situation. Dinner menu was very disappointing and completely uninspiring which meant we ate out! Breakfast was equally disapointing and the breakfast waitress was uninterested, unattentive and unverging on rude. Overall, for the charge of £171 B&B we were glad our stay was for one night only and we would not stay again.
1 nacht verbleven in oktober 2023
Reactie van Lee Norris | General Manager op 20 jan 2024
Dawn,Please accept our apologies that we did not live up to our expected standards on your stay with us. I would love the opportunity to speak directly if you wished.Best wishes,Lee Norris General Manager

4/10 – Matig

Stewarty

Positief: Netheid
Negatief: Personeel en service, voorzieningen
Terribly understaffed. Stood waiting for about 15 minutes for a drink at bar while the one person there making cocktails. There were two people in front of me as well so actually ended up just saying to my partner we'll go to the shop and get a drink for the room. When we went up stairs to chill with a drink, the TV didn't work. Called the hotel number for help which took you round in circles, so went down to speak to someone. Guy said noone would be able to sort it til the following day. Pretty useless as we were only there for a night. Wasn't the actual staff fault but place seems to be very poorly managed. 160 quid for one night we paid. Have stayed in hotels at half the price that were far superior. Expedia have advised they'll put 25 quid credit on account but would really have preferred a partial refund. Won't be in a hurry to book via them again, and have used for years.
1 nacht verbleven in oktober 2023
Reactie van Lee Norris | General Manager op 20 jan 2024
Stewarty,Please accept our apologies that we did not live up to our usual standard we pride ourselves one. I do hope that can welcome you back in the future.Best wishes,Lee Norris General Manager

10/10 – Uitstekend

Nicole D

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Although the room was quite small it was well appointed. Large beautiful bathroom.
2 nachten verbleven in oktober 2023
Reactie van Lee Norris | General Manager op 20 jan 2024
Nicole,Thank you for your review and scores, I do hope we can welcome you back soon.Best wishes,Lee Norris General Manager

2/10 – Ontzettend slecht

Steven

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, comfort kamer
Needs better management
Parking in the hotel is £15 or £3 on the street directly in front. Bar and restaurant is well decorated but suffered from a lack of staff in the evening and an even worse lack of choice on the menu with many items not available. No lager on tap and only two wines to choose from. I was in a room facing the back which was very hot so opened windows to provide ventilation. However during the night the noise from the ventilation unit right outside was ridiculous - make sure you get a room at the front.
1 nacht verbleven in oktober 2023
Reactie van Lee Norris | General Manager op 20 jan 2024
Steven,Thank you for taking the time to review your stay with us, please accept our apologies that we have not lived up to expectations. We have worked tirelessly over the last few months to ensure our guests get the experience they deserve when choosing us.Best wishes,Lee Norris General Manager

10/10 – Uitstekend

Maryann

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a lovely stay at the hotel. Breakfasts need to be improved, food dry and overcooked. Perhaps need more staff to replenish food more frequently as one girl struggled. We have travelled throughout Scotland and experienced wonderful breakfasts elsewhere.
2 nachten verbleven in oktober 2023
Reactie van Lee Norris | General Manager op 20 jan 2024
Maryann,Thank you for your review and feedback, it has been used to improve our offering.I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

8/10 – Goed

Jared

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good building in a fun part of Stirling
2 nachten verbleven in oktober 2023
Reactie van Lee Norris | General Manager op 20 jan 2024
Many thanks for your review and scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

6/10 – Redelijk

Victor, Charlottesville

Reisde met familie
Positief: Voorzieningen
Property needs major maintenance. Nightstands where sticky, sink had toothpaste, rug worn, paint peeling from ceiling.
1 nacht verbleven in oktober 2023
Reactie van Lee Norris | General Manager op 20 jan 2024
Victor,Thank you for your review, we are working hard to improve our offering and thank you for your feedback.Best wishes,Lee Norris General Manager

8/10 – Goed

Beate Helmut

4 nachten verbleven in september 2023
Reactie van Lee Norris | General Manager op 20 jan 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

10/10 – Uitstekend

Robert

2 nachten verbleven in september 2023
Reactie van Lee Norris | General Manager op 20 jan 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

8/10 – Goed

Paul

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Lee Norris | General Manager op 20 jan 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

8/10 – Goed

Tomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Lee Norris | General Manager op 20 jan 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

8/10 – Goed

Chris, Chicago

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Lee Norris | General Manager op 20 jan 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property and staff. Comfy beds and good breakfast.
2 nachten verbleven in september 2023
Reactie van Lee Norris | General Manager op 20 jan 2024
James,Thank you for your review and 5/5 scores. Hopefully we can welcome you back soon.

2/10 – Ontzettend slecht

Kim

3 nachten verbleven in september 2023
Reactie van Lee Norris | General Manager op 20 jan 2024
Kim,Thank you for your review and feedback, we use all feedback to better improve our offering.Best wishes,Lee Norris General Manager