Very strange review sinne the guest in question did not actually stay over at the hotel.

Some guests are priceless. This guest - immediately after booking - showed that he had missed basically all information about this basic and simple hotel offering a nice bed, central location and chcep price, but nothing more. He was very displeased with our key system etc. We offered him immediately 100% refund and were very explicit what to expect. But no - he insisted on booking. And leaving us a crappy review. Don't be like this guest. Be decent. We are humans doing our best and get super sad by behaviour like this.

Welcome back Heini!

Tack och välkommen åter. Tråkigt att höra om muggarna bara. Observera att vi har tre rum med eget privat badrum, samt tre rum som delar på 1.5 badrum (alltså ett helt badrum med toalett och dusch och ytterligare en toalett).

A very young guest, not realising what a hotel room cost on a weekend in peak season, central Stockholm. Guest hence booked our most basic listing with no window and shared toilet, but had not read any of these listing details. In her replies to us it was clear she expected something else more in line of a luxury hotel, but for no money. Of course this is sad but the review left by her is really unfair.

Thank you and welcome back!

We REALLY try to be as clear as we can in the hotels.com system, but to be honest - hotels.com makes it nearly impossible to put individual descriptions clear for each room. There is zero room for free text - only preset check-boxes for us to use. Please give that feedback to hotels.com and don't kill the messenger.

Thank you and welcome back!

Thanks John! You made our day with a 10/10 review! We try to deliver exactly what is in the listing description and make guests satisfied.

Welcome back any time!

Thank you and welcome back

So we get a bad grade for you looking at pictures instead if actually reading the listing where it is clear? That’s so unfair. For anyone reading: Room 1, 2 and 3 share two bathrooms just outside the rooms.

Thank you and welcome back

This guest booked one of our three rooms with shared bathroom, as described in the listing. He was not pleased and was given a refund out of "good will" although he was the one who made the mistake and had a non-refundable booking. I find it cheeky and unfair for him to go in and write a bad review "anonymously".

Thank you and welcome back

Tack Simon. Centralt, rent och billigt är våra ledord!

Thanks Sandra and welcome back!

Tack! Välkommen åter

Tack! Välkommen åter!

We try to be clear in the ad that this particular room (#6) is reached by a stair, we marked it both in the description as well as show it in pictures. It is hard to please everyone but this low grade I believe is really unfair.

Tack!

Thanks Stefan - and welcome back to this basic, but clean central and cheap, hotel!

This room was actually clearly marked with "shared bathrooms", and they are located outside of this room. We have some rooms with in-room bathroom, this was not one of those. This guest has not read the description correctly.