4/10 – Matig
Katherine, San Antonio
Reisde met familie
24 jul 2025
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is a challenged property. They only have one luggage cart and if someone keeps it in their room, it is a problem for the other guests and this is a large hotel. Our room had black mold on the bottom of the sheer curtains which then blew when the air conditioner was on. There is a chunk out of the tile by the elevator which makes it easy to trip getting in or out of the elevator. The rooms open with a card swipe but the cards don't indicate which way to swipe so if you have to carry your luggage to your room you may have to fiddle with this, too. We lost money in the vending machine and then it spat out a smaller version of the advertised candy bar.
The bed was clean but the top of the sheets were folded almost to the middle of the bed, which required remaking the bed for my tall husband. The shower takes a long time to warm up, not really an issue but very light water pressure. They provide hanging shampoo and conditioner but bar soap. We made the mistake of getting in the shower and then realizing we needed soap.
The hotel was very quiet, and the breakfast area is nice, in that it is secluded from the lobby. That also means it's locked at night so if you wanted to sit at a table in the lobby and work, you're probably out of luck. WiFi did work well and didn't require a log on password.
Katherine
1 nacht verbleven in juli 2025