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Beoordelingen van Hilton Garden Inn Suffolk Riverfront

3 out of 5
Hilton Garden Inn Suffolk Riverfront
100 E Constance Rd, Suffolk, VA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 354 van 663 beoordelingen" "
Gastenscore: 8 - Goed. 183 van 663 beoordelingen" "
Gastenscore: 6 - Redelijk. 57 van 663 beoordelingen" "
Gastenscore: 4 - Matig. 40 van 663 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 663 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Gerard, Almere

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
GEWELDIG
Erg fijn hotel,mooie,goede staat en goed bereikbaar,keurig personeel en prima ontbijt
7 nachten verbleven in november 2018

6/10 – Redelijk

Lori, Marlton

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The property is being renovated and the lobby was completely blocked. The person who checked us in barely acknowledged us. When I stopped by to purchase a couple of drinks from the pantry, he never stopped talking to his colleague and never inquired about my stay. The thermostat in my room was broken. It was freezing cold the entire time. The linens were scratchy. The toilet ran. Everything was basically clean but there is no way this was worth what we paid. I was going to note the issues on my way out. The person at the front desk was much friendlier, but he was on the phone when I came to check out and unavailable to chat with the customer. Oh well. Will not be returning. I strongly recommend you look elsewhere. There are plenty of nearby options.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024

6/10 – Redelijk

Larry

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

6/10 – Redelijk

Alishia

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There under construction, but the cushions outside are filthy dirty , you can can tell nobody even tried to wipe them down or the tables. So we couldn’t even enjoy sitting outside. Disappointed
1 nacht verbleven in april 2024

10/10 – Uitstekend

Kathleen

Positief: Netheid, personeel en service
It is a lovely property and the staff is excellent. It is undergoing renovation, which made some areas unusable. It will soon be beautiful.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Pamela, Suffolk

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was very nice. Awesome experience. Will be back again!
3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

John

1 nacht verbleven in april 2024

4/10 – Matig

Samantha

Reisde met partner
Negatief: Netheid, voorzieningen
The properties location was beautiful however the staff and entire hotel have some massive opportunity regarding taking care of customers. Just a simple hello as we walk in/out would be appreciated.
1 nacht verbleven in april 2024

4/10 – Matig

John

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Prasanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

4/10 – Matig

Maria

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We wish we were inform the hotel was under renovation nobody told us, there was nothing to do outside the room. If I new, I’d probably spend $166 at another hotel for a night it’s unfair
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Yolanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was nice and clean. The only issue I had was the parking. Even with the renovation going on it was still very nice and quiet
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Karin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is in the middle of a renovation but was still functional. The pool was very cold but my grandson didn’t mind. The hotel staff were great and attentive. The breakfast buffet was very good and reasonably priced. I look forward to staying there again when I am in town.
2 nachten verbleven in maart 2024

8/10 – Goed

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing that really dampened our stay was the renovations. Otherwise I feel five stars would have been possible. I was on the third floor and could still hear at jackhammer type sound in my room. I don't know if it was regular price or discounted price but I felt like the breakfast buffet was a little too expensive considering it was a makeshift dining room and a convention room. It felt more like a slightly better Continental buffet or breakfast where get eggs and meat and all that stuff but some of it needs to be microwaved before you can eat it. Now let me be clear none of the food tasted that way but it was not as hot as I felt it could have been. And I only mention it because breakfast is one of those two if it's a hot food it only tastes right as a hot food. Me and the wife even ordered fresh eggs and they came just above warm but at the bottom edge of hot because they had to be cooked and I pitching further away and then brought a distance to the dining area. The staff though was the best. Thank you for helping me celebrate my 33rd wedding anniversary. It was my first time at the hotel and it was a last minute thought but it did work out wonderfully for us in our memories.
2 nachten verbleven in maart 2024

4/10 – Matig

Rhonda

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast was overpriced for the options. I paid $15 for the buffet and the only item I could eat was scrambled eggs. I usually stay at the Hilton in Suffolk which is much better. When I checked out at the front desk, I was not asked how I enjoyed my stay or thanked for reserving with Hilton. Unfortunately, as a black woman, this is not unusual. The female bartender was very cordial when I arrived 2/10. The other staff were on their phones and seemed annoyed to be at work.
3 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Dalia

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Never ever again!
Extremely loud , no control by the workers or management. 24 hours of screaming in the hallway, yelling and smell in the hallway was disgusting !!!
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Paula

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Janine

1 nacht verbleven in januari 2024

8/10 – Goed

Jimmy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
2 nachten verbleven in december 2023

4/10 – Matig

Javon

1 nacht verbleven in december 2023

4/10 – Matig

Gretchen

Reisde met familie
Positief: Netheid, comfort kamer
Negatief: Personeel en service
Disappointed
This is our third year staying at this property. The staff were nice but didn't seem to care about the property itself. When told about issues, no seemed interested to check them out. When I spoke with the manager, all the information I shared was a surprise to her, so staff is also not logging in the issues. Would like to come back another year, but only if they make some changes.
4 nachten verbleven in december 2023

10/10 – Uitstekend

Calvin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

HAROLD

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and courteous staff are
1 nacht verbleven in december 2023

8/10 – Goed

Judy

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We would have enjoyed a continental breakfast
1 nacht verbleven in november 2023

8/10 – Goed

Denise

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023

8/10 – Goed

Judy

Positief: Netheid, personeel en service
1 nacht verbleven in november 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will visit again
Hotel is lovely; staff were great. The hotel is undergoing renovations but they were very up front about that. It did not impact my stay.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We enjoyed our stay the view was great!
1 nacht verbleven in november 2023

8/10 – Goed

David H

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and quite.
4 nachten verbleven in oktober 2023

4/10 – Matig

Paul

Reisde met familie
Negatief: Netheid
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Helen

Reisde met partner
Lovely hotel
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Susan

Reisde met familie
Positief: Netheid, personeel en service
The property was ok
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Kaley

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I went to a hiring event at this location, and also booked a room there to stay in after. The staff was extremely friendly, helped us check in early, and the breakfast food was amazing.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Erica

Positief: Personeel en service
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Eric

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Questionable upkeep
We were not happy with our in-room experience. For starters our shower/tub was clogged up and had a very slow drain. This problem was to the extent of standing dirty water after a shower. We brought this to the attention of the front desk and was assured that it would be addressed. Unfortunately it was not. After being out and returning to the room our bathroom had a surprisingly odd stench of marijuana which was not there when we initially checked in!? Aside from that our tub drainage issue was never repaired and the hotel did not offer any sort of compensation for the inconvenience nor did they acknowledge someone came to assess the issue. This was frustrating as we had to play the roll of paying guest and house keeping to keep the bath tub clean from floating dirt around the tub. The final straw that led this review was when we realized our rooms had not been cleaned by the following night. Upon returning from our event we realized there was still trash in the room that had not been removed, dirty towels and wash clothes that had not been replaced and a bed that was not made up while we were out for the day. Needless to say we contacted the front desk and expressed our unhappiness with the way our room was disregarded. The reply I received from the front desk clerk was: "Hilton adopted a new policy to do away with daily room cleaning services, but we will clean your room at your request if you need it." A policy we were not made aware of upon check in.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Judith, Bellingham

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely setting right near a River and park.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Catherine, Richmond

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Daniel

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property. We really enjoyed walking around and checking out the river and all the wildlife. Very scenic place to stay. Excellent conference facilities!
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Anastasia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place
Exactly what I would expect from a Hilton Garden Inn hotel! Close to downtown and I had a very pleasant one-night stay while traveling through southern VA.
view of the water behind the hotel
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfy and cozy
Nice location on the river and close to many shops/restaurants and only 20 mins away from Rivers Casino Hotel staff were friendly as well Rooms need a bit updated furniture and carpet but overall clean Bathrooms have full size shampoo/conditioner and lotion
1 nacht verbleven in oktober 2023

8/10 – Goed

Erika

Reisde met een groep, Reisde met familie
Positief: Personeel en service, comfort kamer
Relaxing stay for the most part….
Staff customer service was exceptional. Heather was great at check-in. The knob for the hand held shower head was broken & the water was slow to drain in the tub. Parking after 7pm can be ridiculous and difficult to find a space at times. Also, my family noticed a bed bug on the wall next to the bed & night shade in the room across from us, so that was disappointing. I was present when it was noticed..No one from the hotel staff bothered to come in to look at it, so it appeared that it was of no surprise to the hotel staff. Appreciated how promptly they responded to switch rooms for my family. I’d stay again because I have personally never had any issues during my previous days. Seeing that bed bug creeped me out but I’ll just make sure to check the beds very closely next time.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Peter

2 nachten verbleven in september 2023

10/10 – Uitstekend

Kurt

Reisde met familie
Positief: Personeel en service
The staff at this hotel is amazing! Could use some updating but I loved our stay
3 nachten verbleven in september 2023

10/10 – Uitstekend

Wendy

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful place, well maintained. Stay here every year
1 nacht verbleven in september 2023

10/10 – Uitstekend

Beth

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023

6/10 – Redelijk

Denise

Zakenreiziger, Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Better accessible parking
2 nachten verbleven in september 2023

10/10 – Uitstekend

LeAnn

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were traveling with 2 dogs so we couldn’t go into a restaurant to dine. This facility had a large veranda with a beautiful view. The waitress from the on site restaurant brought our meals out on the veranda and even brought bowls of water for our dogs. Staff here was wonderful.
1 nacht verbleven in september 2023

8/10 – Goed

John

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Overall, it was a great stay. The only problems encountered were no hotel directory and the entry light not working.
1 nacht verbleven in augustus 2023