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Beoordelingen van Sleep Inn Sumter

2.5 out of 5
Sleep Inn Sumter
2510 Broad St, Sumter, SC

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 115 van 495 beoordelingen" "
Gastenscore: 8 - Goed. 120 van 495 beoordelingen" "
Gastenscore: 6 - Redelijk. 84 van 495 beoordelingen" "
Gastenscore: 4 - Matig. 81 van 495 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 95 van 495 beoordelingen" "

6,4/10

Netheid

7,6/10

Personeel en service

5,8/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

5,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

JOANN

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024

6/10 – Redelijk

Katie

Reisde met familie
Negatief: Netheid
The property its self wasn’t bad. The pool was closed during our stay. The showers could definitely use some cleaning..
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Keshia

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The phone did not work and door off the bathroom in the room
2 nachten verbleven in maart 2024

4/10 – Matig

Kailyn

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Towels smelled used windows were dirty and sink water was brown when we tried to use the hot water
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Doyal

1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Faith

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mold inside the cabinets, someone else’s wash clothes left in bathroom with hair on them.
2 nachten verbleven in maart 2024

4/10 – Matig

Ronald

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Check-in was great, with a great, friendly staff. However! We went to our room, which had a strong bleach smell. Then, while walking, we started seeing water on the floor. Something was leaking and each step brought more water. Down to the front desk to room change. Not a problem. Again, the staff was great. Now, to our new room. The toilet seat was held on by only one of the two attachment bolts, and that one was loose. You had to be careful sitting so it didn't slide off. Other issues were dead power outlets, including the one over the sink so the hair dryer was basically worthless (fortunately, it came off the wall so it could be used elsewhere). Also, the fridge was so cold that the ice box was so frozen there was almost no room to put anything in the freezer, Also, the hallway going to the room looked like it hadn't seen a vacuum in weeks. If the room had been as great as the staff, it would have gotten a five-star rating. Sorry, though, it didn't.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

romeikia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay here staff was very nice and professional
1 nacht verbleven in december 2023

6/10 – Redelijk

Chandler

10/10 – Uitstekend

Madora

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

jacqueline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

Valerie

2 nachten verbleven in december 2023

10/10 – Uitstekend

CLAUDE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A pleasant stay at a discount.
4 nachten verbleven in december 2023

6/10 – Redelijk

Felicia, Columbia

1 nacht verbleven in december 2023

10/10 – Uitstekend

Keith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023

10/10 – Uitstekend

Keondre

1 nacht verbleven in november 2023

10/10 – Uitstekend

Kasandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Phenomenal
It was amazing
1 nacht verbleven in november 2023

10/10 – Uitstekend

jeremiah

6 nachten verbleven in oktober 2023

10/10 – Uitstekend

Teresa

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and easily accessible location.
3 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Patricia

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room nasty as hell
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love how clean and friendly the hotel and staff was.
3 nachten verbleven in september 2023

4/10 – Matig

Tangela

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is dated and needs to be remodeled. The bathroom was disgusting. I recommend shower shoes if you plan on bathing. The shower had soap scum, actual body wash, hair, and some unidentified substance in it. Also, it wouldn’t stop leaking, dripped all night long. The toilet wouldn’t flush. The refrigerator leaked water in the floor. The room smelt like smoke. The bedding was torn, burnt, and severely stained. Would not stay here again.
1 nacht verbleven in september 2023

4/10 – Matig

Mike

Reisde met partner, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It's a good thing it was cheap.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Kellie

Negatief: Netheid
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Norman

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Black mold in the room
2 nachten verbleven in augustus 2023

4/10 – Matig

Janel

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Careful. I was double-charged for my stay!
Reserved and paid for two nights in advance on hotels.com as we were traveling 1200 miles for our son’s basic training graduation. Upon check-in I noticed a sign stating there would be an $80 incidental hold placed on a credit card, which is standard policy in my experience. There was also a sign stating that anyone from the surrounding area (it listed nearby towns) was required to pay a $150 room charge in cash upon check-in. We are from out of state so it didn’t pertain, though I thought it was strange policy. The desk clerk found my reservation and took a little longer than normal to check us in but he was very polite. He asked if I knew about the $80 incidental hold and I told him I did. He asked me if I had cash. I told him I did not but offered the same credit card I used to reserve the room. He asked me if I had a debit card and explained he couldn’t use the same credit card I used to reserve the room, that I needed a debit card because I booked through a third party. I thought this was odd, but because it was only a “hold” I handed him my card. Moments later I received notification by my bank that 2 debits occurred, one for the $80 hold and a charge for $154.22. I spoke to front desk staff three times during my stay because I was double charged - once by hotels.com and then again when I checked in. I was told twice the charge would reverse “tomorrow” but it never did, it was an actual charge. I paid just shy of $400 to stay here 2 nights. I opened a dispute w my bank.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice place and enjoyed the stay.
1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

An

Zakenreiziger, Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
We weren’t able to check in said someone had canceled the reservation.
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Charles

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Hotel Manager. op 26 jul 2023
Dear Charles,Thank you for the review.Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

2/10 – Ontzettend slecht

Traci

1 nacht verbleven in juli 2023
Reactie van Hotel Manager. op 19 jul 2023
Dear Traci,Thank you for the review. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.

4/10 – Matig

Kristen

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023
Reactie van Hotel Manager. op 14 jul 2023
Dear Kristen,Thank you for the review. Our apologies for the dissatisfaction. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean room. Helpful staff
1 nacht verbleven in juni 2023
Reactie van Hotel Manager. op 17 jun 2023
Dear Brent,Thank you for your feedback! We're thrilled to hear that you found your room to be nice and clean and that our staff was helpful during your stay. We appreciate your feedback and look forward to welcoming you back for another pleasant experience.Sincerely,Hotel Manager.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very nice, place clean, well maintained and they had a good breakfast.
1 nacht verbleven in juni 2023
Reactie van Hotel Manager. op 14 jun 2023
Dear James,Thank you for the great review. We are thrilled to note that you liked the staff service, clean room, and enjoyed the breakfast. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

6/10 – Redelijk

Brandy

1 nacht verbleven in juni 2023
Reactie van Hotel Manager. op 29 jun 2023
Dear Guest,Thank you for the review. I am pleased that you had an overall good experience with us. We regret if we let you down in any way. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you.Sincerely,Hotel Manager.

10/10 – Uitstekend

HAROLD

Reisde met partner
Positief: Netheid, personeel en service
Older property with an accommodating staff, everyone was smiling and helpful. Food options in the area.
1 nacht verbleven in mei 2023
Reactie van Hotel Manager. op 3 jun 2023
Dear HAROLD,Thank you for your nice comment. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. Looking forward to the pleasure of serving you during future stays with us.Sincerely,Hotel Manager.

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The workers were polite everything was clean. I just love the manager. She's the reason I keep coming back.
3 nachten verbleven in mei 2023
Reactie van Hotel Manager op 24 mei 2023
Dear Kimberly,Thanks for the feedback. We are glad to hear that the staff was helpful during your stay. Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. We look forward to your next visit.Sincerely,Hotel Manager

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I've stayed at three different hotels in Sumter. Sleep Inn is my new favorite! Friendly staff, clean room, quiet, and very comfortable bed.
3 nachten verbleven in mei 2023
Reactie van Hotel Manager op 24 mei 2023
Dear Susan,Thank you for your wonderful comment. We are delighted that your time with us was so amazing! Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely,Hotel Manager

10/10 – Uitstekend

Ieshia

Positief: Netheid
1 nacht verbleven in mei 2023
Reactie van Hotel Manager op 11 mei 2023
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Dennis

3 nachten verbleven in mei 2023
Reactie van Hotel Manager op 25 mei 2023
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 – Goed

Ja

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van Hotel Manager. op 2 mei 2023
Dear Guest,Thank you for the feedback. I’m happy to hear that your experience was primarily positive. We take great pride in it and believe that is what sets us apart from other hotels. I look forward to seeing you again soon.Sincerely,Hotel Manager.

8/10 – Goed

Tim

2 nachten verbleven in april 2023
Reactie van Hotel Manager op 28 apr 2023
Dear Tim,Thanks for sharing your experience. I'm so glad that you giving us an 8 out of 10 rating. Your rating is very encouraging and motivates our staff. We look forward to welcoming you once again. We are thankful for your feedback.SincerelyHotel Manager

8/10 – Goed

BRIAN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff was excellent, laundry was at a adjacent hotel, however it was out of order.
2 nachten verbleven in april 2023
Reactie van Hotel Manager op 28 apr 2023
Dear BRIAN,Thank you for the stay at our hotel. It is really nice to note that you liked the stay and services at our hotel during your recent visit.Nice that you liked the hospitality and appreciate the staff.Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better.We look forward to welcoming you again soon!!!Sincerely, Hotel Manager.

4/10 – Matig

Lakisha

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2023
Reactie van Hotel Manager op 15 mei 2023
Dear Guest,Thanks for your feedback and 2 ratings. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

4/10 – Matig

Kevin

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
I stayed for 6 days and they only took the trash out once. The bed was never made. The fixtures are falling out of the wall. I understand it's not a high rated hotel. But at least take the trash out.
6 nachten verbleven in april 2023
Reactie van Hotel manager op 26 apr 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Stacey, Mars

2 nachten verbleven in april 2023
Reactie van Hotel Manager. op 10 mei 2023
Dear Stacey, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 – Redelijk

Elton

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van Hotel Manager. op 13 apr 2023
Dear Elton,Thank you for the review. I am pleased that you found a generally nice stay. We apologize if we let you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will consider staying with us again.Sincerely,Hotel Manager.

4/10 – Matig

Thomas

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Floors were very dirty. Our room sink would not drain, bed was horrible and the bathroom light was blown out
1 nacht verbleven in april 2023
Reactie van Hotel Manager. op 11 apr 2023
Dear Thomas,Thank you for staying with us. We are so sorry to hear about the issues you experienced during your stay. We have addressed these issues with our maintenance team and taken steps to ensure that similar issues do not occur in the future. We're improving daily and are certain that your next experience will be great. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 – Uitstekend

Jeff

1 nacht verbleven in maart 2023
Reactie van Hotel Manager. op 8 apr 2023
Dear Jeff,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take great pride in it and believe that is what sets us apart from other hotels. I look forward to seeing you again soon.Sincerely,Hotel Manager.

2/10 – Ontzettend slecht

Jackson

1 nacht verbleven in maart 2023
Reactie van Hotel Manager op 6 apr 2023
Dear Jackson,Thank you for visiting our property. We're sorry to hear that your experience at our hotel was terrible. We take all guest concerns seriously and would appreciate more specific feedback on what went wrong during your stay. This will help us address any issues and make improvements to our services. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

fernando

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
STAY AWAY FROM THIS HOTEL!!!
Terrible place, Rooms full of dust, no housekeeping service , No Breakfast, No towels, nothing!!! the excuse was that they have not enough employees, REALLY??? then don't offer any more rooms if you can't service them. not enough employees but they keep making money? is not fair, the entire building was terribly dirty.
2 nachten verbleven in maart 2023
Reactie van Hotel Manager op 14 mrt 2023
Dear Guest, Thank you for your comments. Very much concerned about the inconveniences due to several issues mentioned in your review. We shall surely check and take action for improvement. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage. Sincerely, Hotel Manager