Kamer, 2 queensize bedden | Een bureau, verduisterende gordijnen, een strijkplank/strijkijzer
Beschikbaarheid controleren

Beoordelingen van Serena Inn & Suites - Sundance

2.5 out of 5
Serena Inn & Suites - Sundance
2719 E Cleveland Street, Sundance, WY

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 354 van 708 beoordelingen" "
Gastenscore: 8 - Goed. 225 van 708 beoordelingen" "
Gastenscore: 6 - Redelijk. 78 van 708 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 708 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 708 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Tara

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van D. Moon op 14 mei 2024
Thank you for taking a couple of moments to rate your stay with us. We are happy to note that your stay with us was pleasant and we hope you will stay with us again.

10/10 – Uitstekend

mark

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly, helpful check in
1 nacht verbleven in mei 2024
Reactie van D. Moon op 10 mei 2024
Thank you for taking a moment to rate your stay with us. We hope you will stay with us again!

10/10 – Uitstekend

Elizabeth, Calgary

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
We were on our way to South Dakota but stopped here for the night after a 9 hr drive. We checked in quickly at 1am, and literally unpacked and put on our pj’s. Bed was comfortable, shower was nice and hot in the morning. Everyone was very friendly and gave us some tips for touring around before heading towards Mount Rushmore Via Devils Tower. We did stop into downtown and took a view pics and read about Sundance history. Also right next to gas station where we filled up!
1 nacht verbleven in mei 2024
Reactie van D. Moon op 8 mei 2024
Thank you for taking a few moments to review your stay with us. We are happy to note that your stay was pleasurable and we hope you will stay with us again.

6/10 – Redelijk

Renee

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen
Bathroom floors very dirty. Linens old tattered
1 nacht verbleven in mei 2024
Reactie van D. Moon op 4 mei 2024
We are so sorry to hear that your stay with us did not meet your expectations. Our staff will be made aware of your concerns. Thank you for taking a moment to rate your stay with us and we hope you will provide us another chance in the future to better meet your needs.

10/10 – Uitstekend

Jane

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van D. Moon op 29 apr 2024
Thank you for taking a few moments to rate your stay with us at the Serena Inn & Suites in Sundance. We hope you will stay with us again soon.

8/10 – Goed

Joseph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Certainly a good value.
3 nachten verbleven in april 2024
Reactie van Carla E. Asst.GM op 27 apr 2024
Thank you for reviewing your stay with us. We are pleased you found it to be a good value. W e hope to have the opportunity to serve you again

10/10 – Uitstekend

Julie

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
OK, little outdated, but clean.
1 nacht verbleven in april 2024
Reactie van D. Moon op 19 apr 2024
Thank you for taking the time to review your stay with us. We are happy to note that your stay with us was pleasant and we hope you will stay with us again in the near future.

10/10 – Uitstekend

Tiffany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful and very helpful staff. Great stay !!!
1 nacht verbleven in april 2024
Reactie van Carla E. Asst.GM op 14 apr 2024
Thank you for taking the time to review your stay. We are pleased you enjoyed your stay and hope you will have occasion to stay with us again soon.

4/10 – Matig

Laura

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van Carla E. Asst.GM op 11 apr 2024
Thank you for reviewing your stay. I;m sorry you felt it only deserved a 2. I hope you will stay with us again and allow us the opportunity to do a better job.

10/10 – Uitstekend

Lakota

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Carla E. Asst.GM op 11 apr 2024
Thank you for taking the time to review your stay. We are pleased you found it to your liking and look forward to serving you again.

4/10 – Matig

Savannah

1 nacht verbleven in maart 2024
Reactie van Carla E. Asst.GM op 11 apr 2024
Thank you for taking the time to review your stay. I'm sorry you didn't feel you could give us a higher score. I hope you will give us another opportunity to serve you better.

10/10 – Uitstekend

Aaron

Reisde met familie
Positief: Voorzieningen
Nice hotel with a good indoor pool and hot tub. Price is hard to beat.
1 nacht verbleven in maart 2024
Reactie van Carla E. AGM op 20 mrt 2024
Thank you for taking the time to review your stay. We are pleased you enjoyed your stay and look forward to serving you again.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van D. Moon op 5 dec 2023
Thank you for taking a moment to rate your stay with us at the Serena Inn & Suites. We hope you will stay with us again.

8/10 – Goed

Paul

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Pool and hot tub are advertised, but not open. I’ve machine is broken.
3 nachten verbleven in november 2023
Reactie van D. Moon op 28 nov 2023
Thank you for taking the time to review your stay with us. Our apologies for the pool and hot tub not being open during your stay, we have definitely been having some problems! But we hope you will stay with us again, and that repairs will be successful!

10/10 – Uitstekend

Mark

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Greg, the young man that checked us in and out, was most cordial and professional. We've stayed here in the past numerous times and the property is excellent for our purposes. Will most likely stay here again in the future.
3 nachten verbleven in november 2023
Reactie van D. Moon op 24 nov 2023
Thank you for taking a few minutes to review your stay with us. We are happy to note that your stay was enjoyable and that we will have the opportunity to have you stay with us again.

8/10 – Goed

Daniel

1 nacht verbleven in november 2023
Reactie van D. Moon op 15 dec 2023
Thank you for taking a moment to rate your stay with us and we hope you will stay with us again.

10/10 – Uitstekend

Bradley

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in november 2023
Reactie van D. Moon op 24 nov 2023
Thank you for taking a moment to rate your stay with us. We hope to see you again in the near future.

6/10 – Redelijk

David

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not too bad of a place to stay
Continental breakfast not so good, and sometimes coffee pots were empty. Outside garbage got full and animals got into can and had a mess all around. Rooms were nicely kept.
5 nachten verbleven in oktober 2023
Reactie van D. Moon op 11 nov 2023
Thank you for taking a few moments to review your stay with us. Your feedback is valuable to us and is used to help improve our customer care.A raccoon was spotted as the culprit that pulled the garbage out and threw it about.Thank you for staying with us at the Serena Inn & Suites.

4/10 – Matig

Stephen

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service
Breakfast- No orange juice or coffee. Gravy for B&G was cold and smelled old. Pancake machine broken Hot tub- was chemically unbalanced, so that was shut down for our 3 night stay. Key card- worked in the door when we got there, after that every time we wanted to get back in the room the key needed to be reprogrammed. When checking out I only could find one key card and the lady at the desk was not very polite or understanding that I didn’t have both cards. The low rating is based off those few issues. Other than those issues it is a clean room with a bed to catch some sleep.
3 nachten verbleven in oktober 2023
Reactie van D. Moon op 29 okt 2023
We apologize for not meeting your expectations. We value your feedback and will use it to improve our guest relations. We hope you will give us another opportunity to better meet your needs should you decide to visit this area again.

10/10 – Uitstekend

John

1 nacht verbleven in oktober 2023
Reactie van D. Moon op 29 okt 2023
Thanks for taking a minute to rate your stay with us and hope you will stay with us again.

10/10 – Uitstekend

Jane

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was quiet. Staff were friendly.
1 nacht verbleven in oktober 2023
Reactie van D. Moon op 27 okt 2023
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

10/10 – Uitstekend

Mary

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van D. Moon op 22 okt 2023
Thank you for taking a moment to rate your stay with us.

8/10 – Goed

Matthew

Positief: Personeel en service, comfort kamer
Nice place, just a bit old and beat up. Fair price for what you get and had a decent complementary breakfast. Conveniently located near highway and close by to spots in town. Would stay here again if I ever pass through.
1 nacht verbleven in oktober 2023
Reactie van D. Moon op 22 okt 2023
Thank you for taking a few moments to review your stay with us. We are happy to note that you enjoyed your stay with us. We hope you will stay with us again should the opportunity arise.

10/10 – Uitstekend

Kenneth

Positief: Voorzieningen
Clean comfortable and quiet room
1 nacht verbleven in oktober 2023
Reactie van D. Moon op 22 okt 2023
Thank you for taking a few moments to review your stay with us. We are happy to note that you enjoyed your stay with us. We hope you will stay with us again should the opportunity arise.

10/10 – Uitstekend

Shelby

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van D. Moon op 22 okt 2023
Thank you for taking the time to rate your stay with us, it is appreciated.

8/10 – Goed

Roxanne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The desk clerk suggested a place to eat. We also left some beer in the refrigerator in the room . I called and he went to the room to get it and we picked it up on our way home. Very nice of him to do that.
1 nacht verbleven in oktober 2023
Reactie van D. Moon op 22 okt 2023
Thank you for taking a moment to rate your stay with us. Your feedback is valuable and is used to make changes and improvements in providing good customer care. Thank you for staying with us and hope you will stay with us again.

4/10 – Matig

Lawrence

Positief: Netheid
Negatief: Personeel en service, comfort kamer
1 nacht verbleven in oktober 2023
Reactie van D. Moon op 22 okt 2023
Thank you for taking a moment to rate your stay with . We are sorry to note that your stay did not meet your expectations. We do appreciate feedback as it provides us the information to make changes and improve our customer care.

8/10 – Goed

Michael

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Decent Place In Sundance
Decent Stay. Broken ice maker was a bummer and a toilet that ran non stop was frustrating. Shower was great and room was clean. But no fridge in room was disappointing.
1 nacht verbleven in oktober 2023
Reactie van D. Moon op 22 okt 2023
Thank you for taking a moment to review your stay with us. We are sorry that your entire stay did not meet your expectations, but hope that you will provide us another opportunity to better meet your needs should you pass through Sundance, Wyoming again.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Decent hotel for travelers
Nice hotel for the price. Quiet, clean, big rooms comfy beds. TVs small.
1 nacht verbleven in oktober 2023
Reactie van D. Moon op 22 okt 2023
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

10/10 – Uitstekend

Luy, Cheyenne

1 nacht verbleven in oktober 2023
Reactie van D. Moon op 30 okt 2023
Thanks for taking a minute to rate your stay with us and hope you will stay with us again.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van D. Moon op 22 okt 2023
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

6/10 – Redelijk

Suanne

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
1 nacht verbleven in oktober 2023
Reactie van D. Moon op 22 okt 2023
Thank you for taking a moment to rate your stay with . We are sorry to note that your stay did not meet your expectations. We do appreciate feedback as it provides us the information to make changes and improve our customer care.

8/10 – Goed

Carrie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff was friendly and responsive. The property was aging but clean, quiet and did not smell. The AC worked quietly. The WiFi worked. The ice machine was broken but there was ice in a cooler. Breakfast was adequate and the space was tidy. The parking lot might have been better lit.
1 nacht verbleven in september 2023
Reactie van D. Moon op 27 okt 2023
Thank you for taking a moment to rate your stay with us. Your feedback is valuable and is used to make changes and improvements in providing good customer care. Thank you for staying with us and hope you will stay with us again.

6/10 – Redelijk

Deborah

Positief: Netheid
Disappointed
Pool and hot tub were not available. Ice machine did not work. The heater in room needed service- it screeched like a banshee. But it was very clean.
1 nacht verbleven in oktober 2023
Reactie van D. Moon op 7 okt 2023
We apologize for not meeting your expectations. We value your feedback and will use it to improve our guest relations. We hope you will give us another opportunity to better meet your needs should you decide to visit this area again.

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service en comfort kamer
Good for a quick overnight
We had a quick one-night stay while traveling between the national parks. It’s a bit outdated but I think the staff there does their best to keep it clean and welcoming. Pool was nice, a bit odd with the deep end in the middle, with it slanted on both sides. Have never seen a pool like that at a hotel! It was very quiet, couple of deer after dark in the parking lot. Pretty minimal continental breakfast. Overall, it was acceptable for a quick overnight!
1 nacht verbleven in september 2023
Reactie van D. Moon op 7 okt 2023
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

6/10 – Redelijk

Elizabeth

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Polite staff. Good cable stations. Needs some TLC. Tub would not drain. Carpet dirty in bedrooms but nice in hallway. Cereal and breads. The biscuit gravy was in a cold crockpot. No protein.
1 nacht verbleven in oktober 2023
Reactie van D. Moon op 7 okt 2023
Thank you for taking a moment to review your stay with us. We are sorry that your entire stay did not meet your expectations, but hope that you will provide us another opportunity to better meet your needs should you pass through Sundance, Wyoming again.

10/10 – Uitstekend

Annakah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall really cute place to stay and surprisingly great facilities. Had a very relaxing time here.
1 nacht verbleven in september 2023
Reactie van D. Moon op 7 okt 2023
Thank you for taking a few moments to review your stay with us. We are happy to note that you enjoyed your stay with us. We hope you will stay with us again should the opportunity arise.

8/10 – Goed

Duane

Ok
2 nachten verbleven in september 2023
Reactie van D. Moon op 7 okt 2023
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

10/10 – Uitstekend

Paul

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van D. Moon op 7 okt 2023
Thank you!

10/10 – Uitstekend

Ruth

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and friendly staff
It was nice. The breakfast wasn't great, but everything else was great, clean, comfortable stay.
1 nacht verbleven in september 2023
Reactie van D. Moon op 7 okt 2023
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

10/10 – Uitstekend

Ted

Reisde met partner
Very nice
1 nacht verbleven in september 2023
Reactie van D. Moon op 22 okt 2023
Thanks for taking a minute to rate your stay with us and hope you will stay with us again.

10/10 – Uitstekend

Lindsay

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A few minor changes needed.
I really liked this place with a few exceptions. They didn't have a big variety for breakfast. No eggs or waffles. The staff was very nice. I didn't address the fact that the toilet seat wouldn't stay up and the remote wouldn't work to turn the TV on and off. Also, there are very few places to eat near the hotel.
1 nacht verbleven in september 2023
Reactie van D. Moon op 7 okt 2023
Thank you for taking a moment to rate your stay with us. Your feedback is valuable and is used to make changes and improvements in providing good customer care. Thank you for staying with us and hope you will stay with us again.

8/10 – Goed

Jessica

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed one night in the Serena Inn and Suites while passing through town and also to see devils tower. Easy check in and cute decoration in the common areas. I didn't stay on the second floor but i would imagine it would have been difficult as there wasn't an elevator. Super close to devils tower (only 30 minutes). The actual town of Sundance doesn't have too much so probably come prepared. Our room was perfect for what we needed passing through. Breakfast was also pretty good, with muffins, toast, cereal and juice.
1 nacht verbleven in september 2023
Reactie van D. Moon op 7 okt 2023
Thank you for taking a few moments to review your stay with us. We are happy to note that you enjoyed your stay with us. We hope you will stay with us again should the opportunity arise.

10/10 – Uitstekend

Melissa

Reisde met een groep, Reisde met huisdieren
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property was nice and clean, and the staff were very accommodating. Breakfast was a nice touch.
1 nacht verbleven in september 2023
Reactie van D. Moon op 7 okt 2023
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff was helpful and friendly, hotel was clean, rooms were spacious, beds were comfy, nice size pool area, location of hotel.
2 nachten verbleven in september 2023
Reactie van D. Moon op 7 okt 2023
Thank you for taking a few moments to review your stay with us. We are happy to note that you enjoyed your stay with us. We hope you will stay with us again should the opportunity arise.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van D. Moon op 7 okt 2023
Thank you for taking a moment to rate your stay with us, we hope you will stay with us again.

8/10 – Goed

PHILIP M

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was ok
1 nacht verbleven in september 2023
Reactie van D. Moon op 7 okt 2023
Thank you.

10/10 – Uitstekend

Luise

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in september 2023
Reactie van D. Moon op 7 okt 2023
Thank you!

8/10 – Goed

Kathy

1 nacht verbleven in september 2023
Reactie van D. Moon op 22 okt 2023
Thanks for taking a minute to rate your stay with us and hope you will stay with us again.

10/10 – Uitstekend

Gary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in september 2023
Reactie van D. Moon op 7 okt 2023
Thank you!