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Beoordelingen van Grand Tropic Suites Hotel Surabaya

4 out of 5
Grand Tropic Suites Hotel Surabaya
Jalan Ngagel No 173-175, Surabaya, East Java

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 77 van 219 beoordelingen" "
Gastenscore: 8 - Goed. 90 van 219 beoordelingen" "
Gastenscore: 6 - Redelijk. 33 van 219 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 219 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 219 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
Swimming classes vs. comfort
The hotel is comfortable when taking the hotel room into account. Beds are fine, the room is clean (enough) and the bathroom is fine too. Service is average, the breakfast not too good. There are swimming classes for children in the pool throughout the day, which makes it loud/ screamy and little fun to chill at the pool. I would not book this place again.
2 nachten verbleven in augustus 2022
Reactie van Benny op 13 aug 2022
Dear Sir/Madam, Thank you for the constructive review given to Novotel Surabaya Hotel & Suites. I sincerely apologize for the inconvenience caused during your stay with us and rest assure that we'll evaluate internally for further improvement. I hope it will not deter you to visit us again in the near future.

4/10 – Matig

Paco

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Slechte service
Een nare verrassing bij aankomst: De door ons geboekte 4-persoonskamer (familiekamer) bleek slechts onderdak te bieden aan 2 personen. Er stond 1 bed voor 2 personen in de kamer en ondanks dat we een kamer voor 4 personen geboekt hadden werden we geacht OF bedden bij te boeken OF een andere kamer bij te boeken. Aangezien we laat aankwamen en we geen zin hadden een ander hotel op te zoeken maar besloten een kamer bij te boeken voor de kids. Management gaf niet thuis toen ik ze hierop heb aangesproken. Er werd dus ook geen enkele moeite gedaan om tot een redelijk alternatief te komen. Afgezien van deze (onaangename) verrassing verder wel een prima verblijf gehad. Kamer was redelijk netjes en de geboden faciliteiten zijn ok.
3 nachten verbleven in augustus 2019
Reactie van Ruzi Okta Febrian op 15 okt 2019
Dear Guest, Thank you for the great review of our hotel Novotel Surabaya Hotel & Suite. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ruzi Okta Febrian Front Office Manager

6/10 – Redelijk

pvanm

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Kwamen een uurtje te vroeg maar konden pas 2 uur later inchecken. Te lang wachten vanwege alle handgeschreven factuurtjes bij ontbijt en counter. Geen plek bij ontbijt door aankomst grote groep. Onduidelijke eindafrekening (factuur waarop het woord betaald ontbreekt).
2 nachten verbleven in oktober 2017
Reactie van Ganjar Laksmana op 6 dec 2017
Dear pvanm, Greetings from Novotel Surabaya Hotel and Suites Thank you for taking your time to inform us on your experience during your time at the hotel. Having read to your writings, we sincerely apologize that there were challenges during your stay with us. Please rest assures that we will address these issues to the related department for further follow up as we avoid for the same issue to occur again in the future. We hope that you still reserve the confidence for the hotel. We believe that should you returned to stay with us again, you will experience a more enjoyable stay compare to the previous one. Thank you Sincerley, Ganjar Laksmana

8/10 – Goed

jaap huisman, amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
goed gelegen in de stad, een oase
moderne kamers met een schitterend zwembad. 's weekends vol met kinderen.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
goed
prima

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
goed ontbijt, fijne bedden, vriendelijk personeel,
Sinds 2 maanden is er een shuttle busje,(locatie ver van alles) we werden er niet op geattendeerd, we kwamen er toevallig achter. Het busje breng je naar een best wel dure mall. Zelf vragen of hij jou naar een andere mall (je hebt daar verschillende malls) wilt brengen (vragen voor inf. bij receptie), wat veel goedkoper is. Was helemaal geen probleem (wij waren steeds de enige die van het busje gebruik maakten). Busje is niet voor het ophalen en brengen van/naar het vliegveld. Verder uitstekend hotel (met uitzondering van het verstopte gootsteenputje en een koelkast die niet kouder werd)

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer luxe hotel

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

toshiro

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Surabayaの中心地にありながら、草木が多く、プールサイドはリゾート地を思わせる雰囲気がある。
7 nachten verbleven in oktober 2023

4/10 – Matig

Ayyaz

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Satoshi

Reisde met familie
Positief: Comfort kamer
1 nacht verbleven in augustus 2023

6/10 – Redelijk

KYOCHUL

Negatief: Netheid, staat van de accommodatie en faciliteiten
There's many ants. The building is so old that it appears to be an unsolvable problem.
2 nachten verbleven in mei 2023

8/10 – Goed

Rolf

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Das Personal ist sehr hilfsbereit und freundlich ! Die Onlinewünsche wurden leider nicht beachtet.
2 nachten verbleven in mei 2023

10/10 – Uitstekend

betty rosalina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We were surprised in a very positive way. We liked the room and the layout of the hotel
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Mike

4 nachten verbleven in juli 2022

6/10 – Redelijk

Parag

Reisde met een groep
Could have been better
Worn out old towels Hardly any water pressure in the shower No hand towels Two single beds joined together and sold as King bed ... Stained couch upholstery ... This hotel has seen better days. The only redeeming point is the breakfast, pool and the property grounds.
1 nacht verbleven in juli 2022
Reactie van Benny op 23 jul 2022
Dear Parag, I sincerely apologize for all the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Following your concern, kindly to inform that we did purchase linen (including towel), however I am sorry if somehow we couldn't provide this during your stay. In regards to the water pressure, engineering team regularly implement the periodical maintenance tough once again, we were failed to show the proper result this time. Thank you and I wish you all the best on your next trip.

2/10 – Ontzettend slecht

DONNA

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Dirty room, old property.
9 nachten verbleven in juni 2022
Reactie van Benny op 23 jul 2022
Dear Donna, I sincerely apologize for the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Please assure that we'll work efficiently to improve our service and facilities. Thank you.

8/10 – Goed

Rukuh

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
All great but internet needs attention
Secara keseluruhan hotel santa unik dan menarik, nyaman dan pelayanan yg ramah. Internet perlu ditingkatkan kapasitasnya. Bisa dipakai untuk browsing tetapi tidak mampu untuk teleconference.
1 nacht verbleven in mei 2022
Reactie van Benny op 23 jul 2022
Dear Rukuh, Kami berterima kasih atas komentar positif yang diberikan kepada Novotel Surabaya Hotel & Suites. IT tim kami telah menindak lanjuti perbaikan internet untuk memastikan koneksi yang baik, kami juga menyediakan penambahan band witch apabila diperlukan dengan harga yang wajar untuk keperluan tamu kami yang terhormat.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Value for money hotel
Decent value for money hotel. Hardly any parking space
1 nacht verbleven in mei 2022
Reactie van Benny op 23 jul 2022
Dear Sir/Madam, Thank you for your feedback. Kindly to inform that actually we do have large parking area but I am sorry if somehow during your stay we were failed to provide so. I sincerely hope the best on your next trip.

8/10 – Goed

Heriyanti

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in november 2021
Reactie van Benny op 23 jul 2022
Dear Heriyanti, Thank you for the feedback given to Novotel Surabaya Hotel & Suites.

6/10 – Redelijk

Motoyasu

2 nachten verbleven in december 2020
Reactie van Ruzi Okta Febrian op 7 jul 2021
Dear Motoyasu, Thank you has chosen our hotel as your home during your visit at Surabaya.We are happy to serve you and wish you will be back to our hotel to stay. Warm Regards Ruzi Okta Febrian Room Division Manager

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2020
Reactie van Ruzi Okta Febrian op 7 jul 2021
Dear Mr Andrew, Thank you has chosen our hotel as you home during your Visit to Surabaya.We wish you have memorable stay with us and wish you will coming back. Warm Regards Ruzi Okra Febrian Room Division Manager

6/10 – Redelijk

Henry

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, comfort kamer
Not at the standard of novotel
Family trip back from Bali to Jakarta, we decided to stop by Surabaya. We believed that Novotel would offer high standard, well we were not so happy. First impression: lobby large and nice atmosphere. We booked a room with garden view, and believe or not the room view was a piece of flower and road... after dicussion with front desk officer, we were upgrade to swimming pool view. Well, a eeal garden view. Room are spartiat, no decoration and nothing more than the necessary: a little desk, a chair, and a bed. Breakfast: overcrowded place in time of pandemics... we made it fast...
1 nacht verbleven in december 2020
Reactie van Ruzi Okta Febrian op 7 jul 2021
Dear Mr Henry, Thank you has taking your time to inform us about your experience stay at our hotel.We are sure we were do upgrade your room type as your wish and we do apologize still your expectation.We are serve our room as usual our standard. Your comment about the breakfast was crowded we are say thanks and we are concern to minimize the number of people during the breakfast time.once again thank you and we will learn to make everything is better and convince to all our guest. Best Regards Ruzi Okta Febrian Room Division Manager

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it is a very clean hotel with very friendly staff.
1 nacht verbleven in februari 2020
Reactie van Ruzi Okta Febrian op 4 mrt 2020
Dear Guest, Thank you has taking your time to create some good review about our hotel & Service.We are glad to see you positive review that our service from our staff is meet your expectation.We wish to see you very soon to coming back at our Hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Hotel
Very accommodating! Thank you!
2 nachten verbleven in januari 2020
Reactie van Ruzi Okta Febrian op 18 feb 2020
Dear Guest, Thank you has coming and stay at our hotel Novotel Surabaya Hotel & Suite.We are glad to see your positive review that you was enjoy at our hotel.We will share your comment to our team and hope to see you very soon to stay back with us. Best Regards Ruzi Okta Febrian Front Office Manager

10/10 – Uitstekend

Marius

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quiet oasis to relax during your stay in Surabaya
We were supposed to stay 2 days in Novotel Surabaya. We eventually extended for 2 more days... and now for a 5th night! Place is very quiet and is a kind of oasis in a bustling city. Pool is very nice. Staff has been very kind with our 7 years old daughter. Food is also good at fair price. Excellent quality for the price paid for night and breakfast. Highly recommended! ;-)
2 nachten verbleven in januari 2020
Reactie van Ruzi Okta Febrian op 5 feb 2020
Dear Mr.Marius, Thank you has taking your time to create some positive review about our hotel facilities and service.We are glad to see your review that you were enjoy to stay with us.Your satisfied is our goal to service you with our professional manners.Hope to see you very soon to stay back at our Hotel Novotel Surabaya Hotel & Suite. Warm Regards, Ruzi Okta Febrian Front Office Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Helpful Front Desk
Nice hotel and a very nice pool, the gathering point of the hotel. Special thanks goes to Evan, the Front desk supervisor, he went out of the way to help us, truly world class hotel service!
2 nachten verbleven in januari 2020
Reactie van Ruzi Okta Febrian op 23 jan 2020
Dear Guest, Thank you has taking your time to share with us your experience stay during your stay at Novotel Surabaya Hotel & Suite.We will inform to evan our Front Office Supervisor that was handling you with his professional manners. We wish to see you very soon to stay back at Our Hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well situated, Novotel Surabaya is a green hotel, with good service from the staff.
2 nachten verbleven in januari 2020
Reactie van Ruzi Okta Febrian op 23 jan 2020
Dear Guest, Thank you has coming and choose our hotel for stay during your visit at Surabaya.We are glad to see that you has happy to stay with us.Your positive comment surely we will share to our team that will boost our spirit to keep our best service. Wish to see you very soon to stay back at Our Hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The swimming pool is clean and the staff warm and approachable. On the whole it’s a good comfortable place for a home out of home.
6 nachten verbleven in oktober 2019
Reactie van rian op 15 nov 2019
Dear Guest, Thank you has taking your time to create some positive review about our hotel product and warm service from our staff.We are glad to see you review and surely we will share to our team to boost our spirit to always give our best. Hope to see you very soon to stay back at our hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

10/10 – Uitstekend

Yuni

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Resort in midst of busy city
We love this hotel. Always a nice staycation. A resort style pool n surrounding. The receptionist was friendly. It was a fast check in as well. Staff were very friendly. Breakfast choices were superb. On weekends it went on until 11 am. Downside is they only have 3 floor stories n no lifts because it was an older building. On the other hand, it is not too crowded. Nice for a gateway. Overall it was a superb stay.
1 nacht verbleven in september 2019
Reactie van Ruzi Okta Febrian op 15 okt 2019
Dear Mrs Yuni, Thank you has taking your time to create some review about our Hotel Novotel Surabaya Hotel & Suite.We are glad to see your positive review and sure we will share it to our team member to boost our spirit to keep our best service to our guest. We are waiting you coming back for stay as soon. Best Regards, Ruzi Okta Febrian Front Office Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
不错
不错
2 nachten verbleven in september 2019
Reactie van ruzi okta febrian op 15 okt 2019
Dear Guest, Thank you for the great review of our hotel Novotel Surabaya Hotel & Suite. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ruzi Okta Febrian Front Office Manager

10/10 – Uitstekend

Satoshi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
空港乗り継ぎで利用
空港の乗り継ぎで利用。空港からホテルまでは少し渋滞していたが、中心地の手前だったので渋滞は大分回避できた。価格もリーズナブルな割には朝食が充実していた。
1 nacht verbleven in september 2019

10/10 – Uitstekend

Novi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It’s nice comfort hotel, in middle of city
2 nachten verbleven in september 2019
Reactie van Ruzi Okta Febrian op 19 sep 2019
Dear Ms Novi, Thank you has taking your time to create some positive review about our Hotel.We are happy to see your review and surely it will boost our energy to give more better Service. Hope to see you very soon to welcome back to Our Hotel. Best Regards, Ruzi Okta Febrian Front Office Manager

8/10 – Goed

Mia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2019
Reactie van Timothy Gabriel op 27 aug 2019
Dear Mr. Mia, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Timothy Gabriel Ast Front Office Manager

10/10 – Uitstekend

Yuni

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sanctuary in the Middle of Busy City
Resort like surrounding. It is a sanctuary in the middle of metro n busy city. Great stay
5 nachten verbleven in mei 2019
Reactie van Timothy Gabriel op 21 aug 2019
Dear guest, Thank you for your positive reviews about our hotel! We are glad you enjoyed your stay and hope to see you again soon. Best regards, Timothy Gabriel Ast Front Office Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an excellent stay at Novotel in Surabaya for our recent Mount Bromo trip. It was just a night and the place which looked more like a resort bewitched me. Its family friendly with pools for all ages of children. We even tried our hands on in-hotel spa. Although my partner had a good one, my massaeur kept trying to chat me up and ask me personal questions. Other than this one glitch, i would recommend this place.
1 nacht verbleven in juli 2019
Reactie van Timothy Gabriel op 21 aug 2019
Dear Guest We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel Ast Front Office Manager

10/10 – Uitstekend

ang

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2019
Reactie van Timothy Gabriel op 21 aug 2019
Dear Guest , We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel

10/10 – Uitstekend

詠慶

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
很不錯還有免費提供寶寶床
2 nachten verbleven in juni 2019

6/10 – Redelijk

Alan

Positief: Comfort kamer
Negatief: Netheid
One night stay.
We only stayed for one night. The hotel was OK, nice and easy check-in. The hotel just needs a bit of TLC.
1 nacht verbleven in juni 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
A bit disappointed with overall room condition
Air conditioner was not cold enough. The hot water pressure was very weak. The soap holder in the shower was old.
1 nacht verbleven in juni 2019

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Negatief: Personeel en service
Hotel is Understaffed and rude F&B staff
I stayed for 5 nights and i regret it a lot. 1. There was no bell boy and doorman in the front gate to assist the guests. They only assisted with my luggage after i have done checking in which i declined. 2. The room was okay, but there is a lot of mosquitoes in the room. I couldn’t sleep properly at night. Should have mosquito repellent beforehand 3. The breakfast service was very lacking, the F&B staff were rude! The restaurant seemed very much understaffed. During peak hours, i barely got my seat. There were only 2-3 staff serving like 100 guests. So you can imagine the crowd and the mess. 4. F&B staff were reluctant to serve, and somewhat slow in service. I even had to eat with many soiled plates from previous guest’s still on my table. Yet, the staff did not care much about it. 5. We need to queue quite a long time just to order egg from the egg station, since there was only one cook that prepare for many guests. I think the management should really do something about this. I hardly see any manager in charge around to clear and make sure everything goes well. I can even see some guests are throwing complaints on the spot to the staff. During the peak holiday season, the management should know better about the staffing.
5 nachten verbleven in juni 2019

10/10 – Uitstekend

詠慶

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
房間很大物超所值下次還想再去住
1 nacht verbleven in juni 2019

8/10 – Goed

Hary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice sleep, large swimming pool
1 nacht verbleven in mei 2019

8/10 – Goed

KIMIKO

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in april 2019

8/10 – Goed

julie

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Gerne wieder!
Sehr schönes Hotel, Frühstück, Pool - alles bestens. Großes Bett.
2 nachten verbleven in april 2019

10/10 – Uitstekend

Sheilla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I had an amazing experience during the stay. My favorite welcome drink is the kiwi one! Though the orange was also good. The room is very clean, the bathroom also clean (which is good, because most old hotels are a bit dirty in the bathroom due to the old floor, or even the shower doesnt work properly). Definitely will come back!
1 nacht verbleven in april 2019

8/10 – Goed

maharani, Australia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
valued stay!
fantastic and clean! worth the value! also very close to town
1 nacht verbleven in januari 2019

10/10 – Uitstekend

Geverifieerde reiziger

6 nachten verbleven in februari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2019