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Beoordelingen van Rodeway Inn

2 out of 5
Rodeway Inn
999 Grand Army of the Republic Hwy., Swansea, MA

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 27 van 88 beoordelingen" "
Gastenscore: 8 - Goed. 16 van 88 beoordelingen" "
Gastenscore: 6 - Redelijk. 15 van 88 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 88 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 88 beoordelingen" "

6,8/10

Netheid

7,4/10

Personeel en service

6,4/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

5,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Dominic, Pittsford

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to find, conveniently located near plenty of retail outlets. Well - maintained property.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Daniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like that is clean quiet
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Scott

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staying at a dive is one thing, but having that dive tie up a $100 security deposit for two days is grotesque. When I arrived, the desk clerk was in a fight with a lovely elderly woman from Canada. I believe she was trying to get the establishment to release her room so she could stay in another nearby motel. The clerk was rude and when pressed referred to mysterious management or manager to whom he would not allow the woman to speak. Final note, the photos are inaccurate and sell a room that doesn’t exist. Dishonest and untrustworthy.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Arnaldo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room is really nice and its a good price
4 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Holley

1 nacht verbleven in april 2024

6/10 – Redelijk

Steven

Zakenreiziger, Reisde met huisdieren
Negatief: Personeel en service
Staff was unfriendly and not helpful
1 nacht verbleven in maart 2024

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

Yajaira

1 nacht verbleven in september 2023

6/10 – Redelijk

Edward

Zakenreiziger
Up the street from my job

8/10 – Goed

Leon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Paul

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a minor issue which was taken care of immediately the manager was extremely nice and helpful
1 nacht verbleven in september 2023

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Christopher

1 nacht verbleven in september 2023

10/10 – Uitstekend

Rene, Basking Ridge

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

John

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
When I walked into the office to check in, there was a staff member sweeping but quickly went out of view, never acknowledged my presence. After about a minute I wrang the bell and another staff member popped up, he was great and got me checked in. We opened the door to our room and it went downhill from there...we were hit by the odor, stained ceiling tiles, broken door safety latch and no coffee maker. The final kicker was when we folded down the bed sheets, there was multiple burn holes through the top sheet (it was a smoker room), but this was unacceptable. Please stay away from this location.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Julia, Central islip

1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Ana

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Awful Place
the room had a bad smell, there were burn holes on the sheet.
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Lauren

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ceiling had water damage and was peeling in, towels were dirty, room was dirty (hair, dirt and grime) and the room smelled like smoke and had an ash tray even though it was non smoking. Okay place if you are desperate, but I would absolutely not reccomend.
1 nacht verbleven in juli 2023

8/10 – Goed

JoAnn

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was clean . Staff was friendly. Location convenient to major routes ,coffee, restaurants and shopping. No coffee maker in the room and ice only through the front desk. Setting less than desirable behind closed down restaurant in an office park.
1 nacht verbleven in juli 2023

6/10 – Redelijk

Axel

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The room was re-modelled and clean, bath ok. The whole facility is old and run-down. Staircase disgusting and stinking. Booked 4 persons but only found 2 towels. Area feels lonely and not safe (at dark).
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

neil

1 nacht verbleven in mei 2023

4/10 – Matig

Amy

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Did the job but I wouldn’t stay there again.
3 nachten verbleven in mei 2023

6/10 – Redelijk

Bruce

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Rooms weren't too clean overall condition of the room and sheets had holes in them not enough towels
2 nachten verbleven in mei 2023

2/10 – Ontzettend slecht

Wensfild

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Don’t go there
1 nacht verbleven in april 2023

2/10 – Ontzettend slecht

Brianna

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2023

10/10 – Uitstekend

Marielle

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pour le prix c'est bien
1 nacht verbleven in maart 2023
Reactie van GM op 21 apr 2023
Dear Marielle,thank you for your review.

10/10 – Uitstekend

Julia, Central islip

1 nacht verbleven in januari 2023

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They’re always friendly and I have no complaints
1 nacht verbleven in november 2022
Reactie van GM op 3 nov 2022
Dear Susan,Thank you for choosing us for your stay.Rodeway Inn

10/10 – Uitstekend

Brendan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Minor issue: the vending machine gave me the wrong drink.
1 nacht verbleven in oktober 2022
Reactie van GM op 27 okt 2022
Dear Brendan,Thank you for choosing us for your stay.Thank you

4/10 – Matig

Jennifer, Franklin

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen
Room was horrendous....burn marks in bed linens and spread!!! I mean I know it was a smoking room but really.. bathroom fairly clean..walls disgusting..
2 nachten verbleven in oktober 2022
Reactie van GM op 18 okt 2022
Dear Jennifer,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagerRodeway Inn

8/10 – Goed

Joe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
well lighted out side
1 nacht verbleven in oktober 2022
Reactie van GM op 18 okt 2022
Dear Joe,Thank you for choosing us for your stay.Sincerely,GM

4/10 – Matig

Ann

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It's an older building so my expectations were limited, but it seems like they aren't actually doing any maintenance to the property. Everything is slightly worn out. You are right next to the highway so some noise is too be expected but the fact that the exterior door does not have a seal - you can see light all around it when it's closed - means that the traffic noise is quite noticeable in the room. Also, I couldn't get the motel wifi to work - I travel often and use hotel and airport wifi a lot, so the malfunction wasn't on my side. My phone had, at best, two bars so no chance that my mobile hot spot would work. There was an intermittent mechanical whirring/buzzing (a pump of some sort?) in the ceiling right over the bed that was annoying (Room 103.) The photo makes the room look bright and kinda minimalist chic - in reality it was dreary and just brown. I would not stay here again. I met a lady who was checking out and going to another hotel because her room was so dirty. Ya, it might be less expensive than other area hotels, but this level of shoddy is insulting.
1 nacht verbleven in oktober 2022
Reactie van GM op 18 okt 2022
Dear Ann,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagerRodeway Inn

2/10 – Ontzettend slecht

Stacy

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don’t rely on reservation confirmations
The property’s system was passed incorrect information. Instead of using Hotels.com chat feature to resolve the issue with me, opted instead to cancel the reservation. When I arrived late that evening to check in, the firm misrepresented the situation to Hotels.com, claiming that they had given me an opportunity to remedy the situation and that I refused their offer to secure a different room (at twice the price). Disappointed in both Rodeway and Hotels.com client service team.
2 nachten verbleven in oktober 2022
Reactie van GM op 18 okt 2022
Dear Stacy,Thank you for taking the time to complete our online survey regarding your reservation at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again provided with valid credit card so that we can have another chance to provide you with a superior experience.Sincerely,ManagerRodeway Inn

10/10 – Uitstekend

Camille

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient
1 nacht verbleven in oktober 2022
Reactie van GM op 11 okt 2022
Dear Camille,Thank you for choosing us for your stay.

2/10 – Ontzettend slecht

robert

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly, our room was beside a prostitutes who had multiple guys in through the night with loud noise all night, room was disgusting and not clean, exposed outlets with no covers, shower head pipe was just loosely through the wall with hole all around it, only a smoking room available with holes from cigarettes in bedding everywhere.
1 nacht verbleven in oktober 2022
Reactie van GM op 11 okt 2022
Dear Robert,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Choice UserManagerRodeway Inn

2/10 – Ontzettend slecht

Emily

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022
Reactie van GM op 9 okt 2022
Dear Emily,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagerRodeway Inn

2/10 – Ontzettend slecht

Rose

1 nacht verbleven in september 2022

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dirty Rode
Service was bad room was bad and damaged and dirty would not recommend to anyone
1 nacht verbleven in september 2022
Reactie van GM op 26 sep 2022
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagerRodeway Inn

10/10 – Uitstekend

Marcus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
People nice and friendly room was large and comfortable.
1 nacht verbleven in september 2022
Reactie van GM op 24 sep 2022
Dear Marcus,Thank you for choosing us for your stay, we hope you will choose us again in future.Thank youGM

8/10 – Goed

Francisco a

1 nacht verbleven in september 2022

4/10 – Matig

Csilla, Milford

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good for one night stay at a decent price. Bed was hard and sheet wasn't clean but I didn't see bed bugs. Towels not clean either and they are very stingy about giving you more towels. It's right off the highway but you need to take some side street to get there that is confusing. Parking lot is well lit. The rooms are big but the space is kind of wasted and empty. I would rather they put an extra sink in the area outside the bathroom than the one chair that was there. There was no hair dryer and front desk had no extra ones. We called the front desk several times for hair dryer but he kept saying he would call back. After an hour, we were able to get one when we went down to the office after some arguing. They said there should have been one in the bathroom attached to the wall but you can clearly see nothing was ever attached. The rooms need better cleaning as the doors and bathroom baseboard was filthy. Also the peephole was missing and paper was shoved in there.
1 nacht verbleven in augustus 2022
Reactie van GM op 29 aug 2022
Dear Csilla,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,GMRodeway Inn

8/10 – Goed

Jhon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Is pretty good
1 nacht verbleven in augustus 2022
Reactie van GM op 26 aug 2022
Dear Guest,Thank you for staying with us.Rodeway Inn

8/10 – Goed

steve

1 nacht verbleven in juli 2022
Reactie van GM op 26 aug 2022
Dear Guest,Thank you for staying with us.Rodeway Inn

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great check-in experience. Very nice, helpful staff.
1 nacht verbleven in juli 2022
Reactie van GM op 17 jul 2022
Dear Kevin, Thank you for choosing to stay with us and we hope to see you again.

10/10 – Uitstekend

RICHARD, Sunapee

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very friendly and informative. The room was clean, the bed was comfortable and the best AC unit, very quiet. It was just fine for a one night stay. It wasn't the best neighborhood but I always felt safe enough. Just a good basic room. I'd stay there again.
1 nacht verbleven in juli 2022
Reactie van GM op 17 jul 2022
Dear Richard, Thank you for choosing to stay with us and we hope to see you again.

4/10 – Matig

Geisa

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
No me gusto, me todas las habitaciones olían a tabaco, aunque solicite no fumadores y me cambiaron de habitación, tenían un olor muy intenso a tabaco. :(
1 nacht verbleven in juli 2022
Reactie van GM op 29 aug 2022
Dear Geisa,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,GMRodeway Inn

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022
Reactie van GM op 17 jul 2022
Dear Richard, Thank you for choosing to stay with us and we hope to see you again.

10/10 – Uitstekend

Ivonne

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La atención del personal llame porque el TV del cuarto no servía y rápido trataron de resolver y como no lo pudieron arreglar me cambiaron de habitación. Y el personal desde que llegué la señora que nos recibió fue súper amable
1 nacht verbleven in juni 2022

6/10 – Redelijk

Joseph

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2022

4/10 – Matig

Marilyn

Negatief: Netheid, staat van de accommodatie en faciliteiten
There was trash in the room when we checked in. The carpet going up the stairwell was filthy and smelled terrible. There were several blind corners which made us feel unsafe. There was NOT a bar of soap in the bathroom.
2 nachten verbleven in mei 2022