4/10 – Matig
Alina G.
26 jul 2023
Negatief: Netheid
not satisfied
Unfortunately, we have encountered various complications during our stay here.
Not only did we arrive the 8th to a dirty house, it also smelled and had mold on the walls. There is no cold water in the house, meaning we have to shower with boiling water, which as you can imagine in 35-degree weather is not ideal. On top of that, the air conditioners, which we payed do not work.
In the top room, we found a birds nest, which wasn’t removed when mentioned to Jane, our host.
On the first day, we complained to Jane about the state we found the house in, sticky floors, mold on all the walls, expired fire extinguisher, bloodstains on the sheets, and black and blue stains on our mattresses and the smell of rotten animal in the kitchen. Jane told us she was going to clean our house as well the individual rooms and change the bedsheets. We asked this on Sunday, and the cleaning crew came on Tuesday, cleaning only the floors of the main hall and the entrance. They did not bring new sheets, nor did they clean the rooms, as promised.
We are staying in this house for a week. Since we are on vacation we have turned a blind eye to most of the above-mentioned problems, because we did not want to invest our energy and time on this. But we noticed after going to the doctor and being diagnosed, that we are full of bed-bug bites, which is simply unacceptable and disgusting. When we tried to contact Jane, she did not respond and ignored our several calls, for hours, and when we finally reached
Alina G.
7 nachten verbleven in juli 2023